Lennar Reviews in Charleston, SC

I love my new house

The entire staff was wonderful. The only thing that I had a problem with was the Mortgage company. I was ask to present multiple documents multiple times by different agents.

We are mostly happy with our new home. We have been disappointed in some of the low quality of the final workmanship of the home. Doors that have huge gaps on the sides or rub against the frame. Poor job of caulking. Stains on the countertops. Baseboards that are not tight. Walls that are not square. All things that we were not able to notice at the time of the final walkthrough. Things that as you live in a home, you find over a period of time. Generally speaking though, we are overall pleased with what we got.

My construction manager Matty, did a good job with our walk through and touching up / repairing anything. Replaced my grass after an army worm infestation, the only criticism I have is that some the remains sod after replacing the dead patches; there were still some sod patches that had partially dead grass.

The open floor plans are great , but there is no consideration of any power outlets on the floor for table lights or anything else for the couch in the middle of floor. All outlets are along the wall so if you have electric couch features you’ll need to run a line across the floor. Other wise there is plenty of bright lighting led lights in the ceilings all over. They seem to use good materials for the most part. Not sure how great the craftsmanship is due to the amount of homes they are building so fast. Attention to quality could be better. Issues are passable, but could easily have looked better if a little concern and an extra minute might have been taken. Overall a nice floor plan and a pretty good package for the money. Lennar has it down to a well thought out plan when it comes to mass building houses since they’ve been doing it so long. A little frustrating trying to get some issues ironed out when the construction manager told you one thing and a month later nothing has been done and you can’t get a hold of him anymore. With a bit more effort you may have to track someone down at the office to hopefully address the issue. All this is probably typical of new home buying, too bad it is. Still to say, it’s a good product and a pretty good deal. I would recommend anyone to take the opportunity to look at Lennar homes as an option when buying a home. ... More

Sales rep, lending team and customer service people were great. Could use better insulation so you don't hear everything outside while you're inside

The workers didn’t seem very concern about building the house. It had lots of issues.

My experience has been overall positive and I’m happy with my home. I’ve had other builder experiences with past homes and Lennar has been above those. They strive to ensure you’re happy and I was impressed with my closing to an extent. They made some minor adjustments day of closing to my cabinet that was too low for my fridge. Several jobs were not completed in which I was promised completion after closing for which no one came back. For the most part, I’m satisfied with my purchase and going with Lennar as I’ve found the craftsmanship for my neighborhood was above others in the area. I purchased in Carnes Crossroads in Summerville, SC and the neighborhood stands out as one of the top locations for the area. My realtor did a great job helping me keep the contractor on schedule and ensuring most items were completed prior to closing. My recommendation would be not to fall to the peer pressure of closing with items left to do. They will drop you like a bad habit once you close so be ready for that. ... More

Love the home Quality of workmanship is average at best Lots of issues that are from workers not caring about quality Of work .there cars are ruining the new streets oil leaking personal vehicles running machines gouging up the blacktop. And they don’t care. Extremely sloppy. .cement work very very poor.even the side walks.huge globs of cement in the middle of sidewalks your building a beautiful new community there ruining roads before we get to use them…workers very sloppy during construction doesn’t take Much effort to work neatly.gives a better impression when people are Looking at newly constructed homes.lots of siding issues from lack of effort.u shouldn’t be installing it crooked ,like badly crooked they even put a window in the wrong spot..shower tile sloppy.drain appears to not be correct sloppy tile cuts .plenty more .great house for the price some training for workers might help .anyone I’ve called about issues has been very nice. that was nice. ... More

The end result is a beautiful home! My two issues: the sales agent, Julia was very arrogant and condescending! This is the 6th house I’ve purchased and not new at this! She demanded I select a lot that I didn’t want as “there are 10 other people waiting to purchase each model!” Also, when a model depicts an open bannister railing, I shouldn’t view my finished house and be told that there is a wall instead and that this was an option but you can’t have ANY options!! This was not explained-we we’re rushed and treated unprofessionally! Treating home buyers with courtesy and respect goes a long way and Lennar missed the mark on this one! ... More

Delivered quality home in record time.

Building manager, onsite sales rep and local resources all went above and beyond. Lennar mortgage, they all sucked. Zero communication, always last minute needs, constantly asking for more information, for example they ran out credit via a hard pull three times in five months, and then asked us to explain why our credit was pulled, by them... Then when we rated them poorly the area manager or whomever called and tried to have us change the rating and twist the words so they looked like the good guys.

We did a virtual build and our consultant Karl was great about keeping us informed along the way.

The workers on all aspects of the actual structure do work very hard and fast.

The quality of the overall work could have been better. There were things during the building process that I caught that shouldn’t have been my job to catch. Also the sod was horrible, they had to redo it and it still is a mess. Sales Rep Gina was amazing and customer service Heather has been amazing! Overall still happy with my home but I feel as though Lennar needs to focus on quality over quantity as I feel they have gotten away from that.

no direct phone interactions, need to wait for answers for loan progress, repairing, still, i have not received site map from the selling agent, it was a very frustrating experience.

We have worked with some good people. The response to a few of our concerns was faster than expected.

Overall the homebuying was ok. The final walkthrough was a bit unorganized as there were some things that were not quality work and expected much more from buying a new build. I’ve had several other issues that I’ve had to submit warranty claims. They are responsive but it seems to be challenging to get the work done. Buyers just beware that it is not an overly smooth process.

LiZ was good. Timely and professional. Ben was our builder and i had to manage the project at end to get water meter hooked up and finally het is to closing. Delays at end cost us 1.25% higher interest rate which will wind up costing us thousands of dollars. Could give me answers about water hookup delays, so i had to go to water dept and get things moving

Purchasing a new home from Lennar was a very easy experience. My new home is beautiful. Once I moved into my new house, I found so many problems. I have had light fixtures falling out on the ceiling, the paint on the doors coming off, a cabinet door falling off, and many other problems. I do have to give Lennar credit for addressing these problems. If you have a problem, you report it to Lennar through a website. It is like filling out a ticket for your problem. You then schedule a virtual visit. Then the problem is addressed. Yes, this is a way to track the problems you have but it is a tedious process. Lennar does fix the problems but it takes so much time to get them fixed. I wish I could just report it to my Lennar consultant and let them handle it. Even though I have found so many issues with my new house, I love the home and where I live. ... More

The easiest/best part was interaction with the construction manager Justin. He communicated if there were delays or issues that arose.

The purchasing process of buying my home was smooth and easy. Working with the loan processors proved to be remarkably easy, even with the VA involved). Had to close remotely (12 May 22). House keys "got lost" between the closing coordinator and Butler & College. Closing coordinator (Erika) proved to be a waste of time. Alot of finger pointing between Erika and Butler & College. Closing/Escrow Manager (Brittney) joins conversation and appears helpful. Statements surmised to resolve situation in 3 days (email dated 17 May22). I follow up with emails and phone calls on 20 May 22 and 23 May 22. No response. Brittney's voicemail box is now full. Brittney and Erika have not returned any emails or phone calls since 17 May 22. I resort to emailing everyone I have ever been in contact with, who is employed by Lennar. Penny (in sales) rejoins the conversation. Gets house and mail box rekeyed in less than 2 days. She FedEx overnighted the keys to me. Keys finally in hand on 27 May 22. I have the email chains to corroborate this synopsis. House keys delivered to me, 2 weeks after closing is absolutely unacceptable. I presume Penny paid for the rekey of the house and mailbox, then the delivery from her own pocket. She deserves big blue cape with the Lennar logo on it, a managerial position, and a healthy bonus. She saved the whole operation. That the star rating isn't at the bottom is because of Penny and to a lesser extent the Loan Officer Department (Alison & Julie). So far the Lennar warranty program/process is proving to be quite helpful and efficient. ... More

In the initial part of the experience, Julie was great and helpful. We were able to select the floor plan and model we wanted in a time frame that worked for us. In the middle/financing part, we became exhausted. We completed the loan application by the first of the year, and the house was originally set to close the last of February. The loan team waited until February to start reaching out about missing documents and application discrepancies. Then they moved up the closing date to mid-February, made us feel rushed but like we would be fine to close, and then sent us several mixed signaled about whether we would even be able to close at all. After several rounds of applications and emails and DocuSign-ing, we closed in early March. I felt like the loan team assigned to us did a good job of trying to help, but the whole process turned me off from buying a house with Lennar again. Why would you wait so long to start such a process, move up the closing date, and pressure homebuyers to make so many changes? The whole loan thing left a sour taste in my mouth. Now that we are moved in, I’m happy with the house. The neighborhood is beautiful. The house is solid. We’ve only experienced a few minor issues as we’ve moved it. Repairs take a while to schedule, but they do get addressed eventually. ... More

Love the house, but when I requested a pretty serious heating issue be addressed, there was no sense of urgency, to the point where the issue is still not resolved and it's been almost 2 months. Also noticed a crack in the tile the day we closed in December and the Crack has not been fixed. Had we not put tape over it, someone else besides me would've gotten cut .

If you weren’t rushing to hit a close date to keep the transaction in the fiscal calendar I feel we would have moved into a more ready home and avoided the issues we face