Lennar Reviews in Charlotte, NC

The initial buying process went well. However, after I signed the purchase contract, I had to follow-up after no responses regarding the inspection. I definitely did not feel I received the red carpet treatment as expected after making such a big investment. Lennar short cuts at every opportunity…no mirror in the powder room, no light fixtures throughout home, including over the mirrors in each of the bathrooms (except undesirable one in dining room). Review of items prior to closing was combative and rushed. I was appalled that Lennar did not offer a printed copy of the warranty manual.

Once our sale was completed sales representative was disinterested in responding to our concerns. Very disappointed in his performance. Initially construction supervisor was reluctant to meet with us. However he has been very helpful since our first meeting. Punch list staff (new home owner orientation, etc) was not particularly knowledgeable about appliances, heat system, eero system, ring system, etc. Warranty mamager has been great to work with. Lennar needs to improve communication and follow-up and training at all levels. Also, Lennar needs to provide better supervision to subcontractors. We understand that houses are still being built in this development. However, subcontractors throw construction debris, food containers, cans, scrap wood, and all varieties of junk around the neighborhood. Not only is this unsightly but it is a safety concern. ... More

Finishing is very bad. Lennar should have been given more options for having the sun room or back yard porch. there is space which can be planned rather than making wastage.

This new home buying experience was different from any of my previous. I was told no "we don't" "we can't" "we won't" too often to remember what was able to be done. For the price of the house materials and finishings are so basic. (Painting, Cabinets, Floors, Carpet, Etc.) I closed feeling like I overpaid and have so many upgrades to do.

In general, the purchasing process was straightforward. So I'll give you kudos for that. But hand-off was handled very poorly. Promises were made that things would be fixed that are still pending over a month later. Most items should not have been allowed to pass initial inspection the first place. For example, I have an interior door that doesn't close, stair balustors out of order, a plastic water bottle visible in the foundation, mismatched ventilation screens and so on! And to have a representative state that this is not a "class 1 build" as an excuse is just not acceptable.

Overall, nice home and amenities in Millbridge. Finish work could use improvement with more options for kitchen cabinets.

While we are overall fairly happy with our finished home, the overall fit and finish for the price of the home is substandard. We have purchased 8 other new construction homes over the past 30+ years so we know what we should be getting in terms of quality of workmanship. While Lennar advertises "Everything's Included" we found that not to be the case and there was very little we could customize throughout the process. We purchased the house about 8 months ahead of it being completed and had a relative watch the progress. I only wish I was here when it was being built and finished out to challenge Lennar on the workmanship. Now it appears I will have to pay other contractors to fix and bring the house up to my standards. For that it is disappointing but not much that can be done at this point. We will attempt to have some things fixed during the 1 year warranty but I am not going to hold my breath. To do it over again I might not choose Lennar but I think we can make this house viable in terms of a home we want to live in. ... More

My new home is very basic for what the cost was. I did not have any options I had to take whatever they offered due to "COVID"? The best thing about my purchase is the location of my home, that is priceless. I am not impressed with this Lennar home, finishes feel really cheap.

Pleasant staff but the finished product/home does not meet the long awaited anticipation and expected results.

Poor build quality and craftsmanship

Check and inspect thoroughly before signing, I believe the property is over priced

The house is well insulated, but the lightning and bathroom fixtures need to upgraded. Who ever you are using to finish the yard need to be replaced, because the grade of the back of the house could have been done better, and they just throw the sod down.

I have lived in my Lennar home for almost six months now. I have come to find out that pretty much all the materials used in the building of my townhome are the cheapest product available. If given a choice I wouldn't buy a home from this company again.

The buying process was okay, the only person that was incredibly responsive was the sales agent, and he had already secured the sale. Construction Manager changed 3 times in less that 4 months, and quite a few items we asked weren’t done. It could have certainly been worse but absolutely could have been better.

Post closing experience is dismal

The overall experience was stressful , I believe that the craftsmanship of the house is poor, as I am already seeing nail pops , had to have warranty work done . When asked if I could have some paint to touch up my walls after moving in , I was told you can go to Sherwood Williams and tell them Lennar house Walnut Creek and they know the paint . To be honest that’s not what someone that pays 500,000 for a home wants to hear , your build supervisor did catch the pillar in front of my home as twisted . Placement of light switches are awful why not have a switch in the garage for the garage , No outlet near the water main to use the monitoring items that require 120 v , I rate my over at 3 stars , some people on your team work as hard as they can to please the buyer others are just there to collect a check and you can see that , the warranty dept was quick to come and fix my issues , slate did a great job of keeping me in the loop. ... More

House layout is great, however workmanship could have been much better. Can tell items were rushed and done quickly. There were things that passed inspection that shouldn’t have. For the price we paid for the house, I’m disappointed that we already have to fix items 2 months later.

I found the Lennar experience very frustrating, and would not be repeat buyer. For the price paid, I am disappointed in the development, the finished home, the Lennar processes, and absolutely beside myself that Lennar will not allow, tolerate, or discuss simple, inexpensive changes to make the finished home more “functional “. The Lennar famous quote “it meets code”, and “that’s what’s on the drawing” is heard over and over when you ask for simple changes; early or even before the build. There’s insufficient space for me to outline the issues and watch outs when buying in a Lennar development, just go into the process with your eyes wide open, and be prepared for spending quite a bit after you take ownership to make the home livable and functional. ... More

The whole process was not what I expected. The sales person was not truthful in some of her statement i don't believe she cared about how i felt as a buyer. They could do alot better with helping you set up your smart home. They want you to pay someone to come out and set the equipment up when I think it should have been properly set up when we moved in. We been here for 2 months and still can't get the keyless door to work. Lennar needs to be a little more focus on the customers experience.

I was so excited to purchase a new build that I felt rushed to make my decision and choices to avoid being left out. Had I known what I know now, things would have gone a little differently. Also, the quality of the workmanship is subpar. Make sure the materials and quality are what you are paying for and not just the fact that you have a new home.

Customer service very responsive but limited in what they could accomplish, who every over saw the house being built very poor, when we complained about the paint to the sub they sent out the answer was it was building grade paint and they new we would be repainting lots of hi tech items but most don't work at designed

We had several major issues that should not have occurred with a top builder. First, the sewer line was busted between the house and the sidewalk, backing up sewage. Lennar was fairly quick to respond, but it took two days to fix. Second, the grading and sod is terrible. Lennar has yet to fix it. Third, the alley way concrete is cracked and crumbling. Lennar has not fixed the concrete. Fourth, the alley approach is designed poorly and cars consistently run off the road causing deep ruts in the adjacent lawn areas. The Ring doorbell was installed missing parts that were taken to fix neighbor homes. It took Lennar over four months to fix the problem. The Ruckus WiFi did not operate on the first floor. It took a couple of months for Lennar to find and fix the problem. ... More

The building process included a lot of mistakes and miscommunications. Our home has required a lot of warranty repairs so far and all of the claims have involved poor customer service. Our sod was installed without any sprinklers / routine watering for weeks before closing and has been a nonstop effort and expense for us to salvage it since moving in. The process of building the home and dealing with the ongoing repairs from negligent work has been stressful. We do enjoy the neighborhood , and the price that we paid for our home at the time we purchased. I could not imagine paying todays pricing for the product and services that we have experienced. ... More

They use cheap products. Low grade flooring. I had to choose between low grade engineered flooring or low grade LVP.

Painting and clean edges on drywall are obviously not a priority. Caulking around the tile floor looks terrible. Major difference in opinion of what usable backyard means .