
Lennar Reviews in Charlotte, SC
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What Charlotte Homeowners Have to Say About Lennar.
Read all 605 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charlotte Area
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Customer Reviews
Lennar - Constant staff turnover and poor communications.
- Donald D.
- Verified HomeBuyer
- December 09, 2021
- Troutman, NC
Constant staff turnover and poor communications.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Brandon from warranty dept helped in resolving issues but the quality of workmanship is very below average.
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Charlotte, NC
What you see (model home) is not what you get. Have a professional home inspector look into the quality of home before you sign closing docs and get issues resolved.
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 3
Everything is NOT included
- John B.
- Verified HomeBuyer
- September 07, 2021
- Mount Holly, NC
Check every detail before accepting the house. Everything is NOT included. Many problems with the subcontractors' quality and workmanship. Lawns are especially rough.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - The customer representative have been good.
- Anonymous
- Verified HomeBuyer
- August 24, 2021
- Fort Mill, SC
The customer representative have been good. But there still opportunities where it could be imp like keeping marketing documents up to date so that customers know what will they be getting post closing.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 4
Lennar - Very average home buying experience.
- Aaron M.
- Verified HomeBuyer
- June 29, 2021
- Davidson, NC
Very average home buying experience.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Ease off purchase
- Anonymous
- Verified HomeBuyer
- June 22, 2021
- Huntersville, NC
Trades need to do better a better job, too many things done poorly. Issues with windows, siding, stove, dishwasher, shower head, deck, painting, flooring, gutters, concrete, masonry, landscaping, sod placement, grading of soil, etc. etc. Sad most things should have been caught and fixed well before we closed. Many things I will end up doing/fixing myself.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - Bare minimum upgrades in spec homes Phase one of the neighborhood
- Maureen W.
- Verified HomeBuyer
- April 07, 2021
- Lancaster, SC
Bare minimum upgrades in spec homes Phase one of the neighborhood has better upgrades/options.....their motto is Its all included And that was not the case- there were no window treatments, refrigerator or washer and dryer included.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Mediocre
- Anonymous
- Verified HomeBuyer
- April 21, 2020
- Lancaster, SC
Mediocre at best.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - Nice brand new home but you'll notice quickly that the materials
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Lake Wylie, SC
Nice brand new home but you'll notice quickly that the materials used are not high quality!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Non responsive to issues
- Donald F.
- Verified HomeBuyer
- July 23, 2019
- Waxhaw, NC
Promises were made to repair the hill behind our house and they have not followed through
Lennar responded:
Hi Donald, thank you for sharing your concerns with us. We are sorry to hear about this matter. Please email us at corporatecustomercare@lennar.com with the details, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 1
Lennar - Not the highest standards on quality.
- Francisco P.
- Verified HomeBuyer
- July 09, 2019
- Waxhaw, NC
Not the highest standards on quality.
Lennar responded:
Hi Francisco, thank you for sharing your feedback about the quality of your new home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 5
Mixed review on Lennar
- Megan B.
- Verified HomeBuyer
- August 04, 2025
- Fort Mill, SC
Great experience working with Angie in sales. Not a fan for Lennar’s “new home celebration.” Lennar should provide adequate time for a proper walk through. Some of the work was not great quality and if items are missed in new home celebration, it is difficult to get Lennar to address. I have been “ghosted” by both construction manager and customer care team. Very unprofessional way to do business.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Garage painting missinformend
- Barbara Elaine H.
- Verified HomeBuyer
- January 04, 2025
- Fort Mill, SC
Was told the garage was ready to paint. Not true. Dry wall has to be repaired first.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Subpar Experience
- Anonymous
- Verified HomeBuyer
- August 09, 2024
- Fort Mill, SC
Overall, our experience with Lennar was subpar. The number of issues found during our inspection was alarming, but the worst part was the pushback from Lennar when it came to fixing or addressing these issues. I had to create a punch list and consistently follow up with the construction manager to ensure things were getting done. During the final walkthrough, numerous issues were discovered, yet I was assured that Lennar’s QA process would leave the house practically turn-key. Unfortunately, this was far from the truth. I even had to argue for a large section of drywall exposing the strike ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Lennar home buying experience review
- Joan Carol R.
- Verified HomeBuyer
- April 03, 2024
- Fort Mill, SC
The initial buying process went well. However, after I signed the purchase contract, I had to follow-up after no responses regarding the inspection. I definitely did not feel I received the red carpet treatment as expected after making such a big investment. Lennar short cuts at every opportunity…no mirror in the powder room, no light fixtures throughout home, including over the mirrors in each of the bathrooms (except undesirable one in dining room). Review of items prior to closing was combative and rushed. I was appalled that Lennar did not offer a printed copy of the warranty manual.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 2
Lennar
- Anonymous
- Verified HomeBuyer
- January 26, 2023
- Mount Holly, NC
Once our sale was completed sales representative was disinterested in responding to our concerns. Very disappointed in his performance. Initially construction supervisor was reluctant to meet with us. However he has been very helpful since our first meeting. Punch list staff (new home owner orientation, etc) was not particularly knowledgeable about appliances, heat system, eero system, ring system, etc. Warranty mamager has been great to work with. Lennar needs to improve communication and follow-up and training at all levels. Also, Lennar needs to provide better supervision to ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
First hand experience...
- Syam T.
- Verified HomeBuyer
- January 19, 2023
- Huntersville, NC
Finishing is very bad. Lennar should have been given more options for having the sun room or back yard porch. there is space which can be planned rather than making wastage.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Lennar
- Deanthony W.
- Verified HomeBuyer
- January 18, 2023
- Charlotte, NC
This new home buying experience was different from any of my previous. I was told no "we don't" "we can't" "we won't" too often to remember what was able to be done. For the price of the house materials and finishings are so basic. (Painting, Cabinets, Floors, Carpet, Etc.) I closed feeling like I overpaid and have so many upgrades to do.
Total Score 3
Quality 3
Trustworthiness 4
Value 1
Responsiveness 3
Hand-off was awful. Over Promised, Under Delivered
- Favio P.
- Verified HomeBuyer
- January 17, 2023
- Monroe, NC
In general, the purchasing process was straightforward. So I'll give you kudos for that. But hand-off was handled very poorly. Promises were made that things would be fixed that are still pending over a month later. Most items should not have been allowed to pass initial inspection the first place. For example, I have an interior door that doesn't close, stair balustors out of order, a plastic water bottle visible in the foundation, mismatched ventilation screens and so on! And to have a representative state that this is not a "class 1 build" as an excuse is just not acceptable.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Nice amenities in the neighborhood
- Anonymous
- Verified HomeBuyer
- December 07, 2022
- Waxhaw, NC
Overall, nice home and amenities in Millbridge. Finish work could use improvement with more options for kitchen cabinets.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
First new home buying experience with Lennar
- Randall B.
- Verified HomeBuyer
- November 20, 2022
- Mount Holly, NC
While we are overall fairly happy with our finished home, the overall fit and finish for the price of the home is substandard. We have purchased 8 other new construction homes over the past 30+ years so we know what we should be getting in terms of quality of workmanship. While Lennar advertises "Everything's Included" we found that not to be the case and there was very little we could customize throughout the process. We purchased the house about 8 months ahead of it being completed and had a relative watch the progress. I only wish I was here when it was being built and finished out to ...
Total Score 3
Quality 1
Trustworthiness 4
Value 3
Responsiveness 3
Just okay
- Yolanda H.
- Verified HomeBuyer
- September 13, 2022
- Charlotte, NC
My new home is very basic for what the cost was. I did not have any options I had to take whatever they offered due to "COVID"? The best thing about my purchase is the location of my home, that is priceless. I am not impressed with this Lennar home, finishes feel really cheap.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Lennar - Pleasant staff but the finished product/home does not meet the
- Robin J.
- Verified HomeBuyer
- January 19, 2022
- Gastonia, NC
Pleasant staff but the finished product/home does not meet the long awaited anticipation and expected results.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Lennar - Poor build quality and craftsmanship
- Anonymous
- Verified HomeBuyer
- December 22, 2021
- Tega Cay, SC
Poor build quality and craftsmanship
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 5
Lennar - Check and inspect thoroughly before signing,I believe the property
- Ratnakar S.
- Verified HomeBuyer
- October 19, 2021
- Mount Holly, NC
Check and inspect thoroughly before signing, I believe the property is over priced
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
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