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Lennar Reviews in Charlotte, SC

What Charlotte Homeowners Have to Say About Lennar.

Read all 547 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Charlotte Area

547 Reviews in Charlotte Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.8

Value 3.8

Responsiveness 3.9

Lennar in Charlotte Area

View Homes

Customer Reviews

Shoddy workmanship.

  • Timothy K.
  • Verified HomeBuyer
  • October 01, 2019
  • Davidson, NC

Make you understand the HOA regulations. People with two and three cars aren’t “qualified” for a townhouse. Garages are for cars. They aren’t storage bins. Garbage cans are everywhere as are cars.

Lennar responded:
Hi Timothy, thank you for your comments about your home and community. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow up for you. - Lennar Customer Care

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Not the quality we are used to

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2023
  • Mount Holly, NC

Our last few homes were of much higher quality. From thin paint (areas you can see the drywall), to cheap fixtures and materials to Lennar dropping the home automation (wireless thermostats, ring cameras, etc), backyard paver patios & grills - they were certainly looking to maximize profit and finish out the neighborhood (we were one of the last homes built). Would likely not buy another Lennar home.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

A Ride

  • Yevess S.
  • Verified HomeBuyer
  • January 17, 2023
  • Tega Cay, SC

The initial purchase was ok but the closing, walk through and repairs were horrible. The closing was held up over 30 days and then we were rushed into closing. Lost mailbox keys for over 3 weeks. There were a lot of sloppy small repairs(poor painting) needed in the home and a few major things that required fixing. This is my 2nd build and my 1st home far exceeded the Lennar experience. Lennar builders put more emphasis on speed instead of quality of workmanship and materials. The positive I love the ranch style lay out and the open floor plan. We are settling in comfortably.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Poor communication during build process. poor finishing on trim and paint. Lanscaping is badly installed and no warranty on it.

  • Anonymous
  • Verified HomeBuyer
  • January 17, 2023
  • Mooresville, NC

When we complained about quality of trim and paint we were told "it's not a custom house". Bad answer!

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Lennar - you should make better quality houses, and according to the customer's

  • Ngoc V.
  • Verified HomeBuyer
  • January 18, 2022
  • Tega Cay, SC

you should make better quality houses, and according to the customer's opinion

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Owning a home feels great but not the Experience

  • Anonymous
  • Verified HomeBuyer
  • December 21, 2021
  • Tega Cay, SC

Not a pleasant experience with Sales and quality in construction and addressing the issue not good either.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Where's the pool

  • Brian C.
  • Verified HomeBuyer
  • July 04, 2021
  • Troutman, NC

They said trails and a pool. Have no idea when the pool will be started. They decided to make the rest of the trails not a hard surface. Very slow to act o. HOA requests. They left wire and the retaining cloth all through the backyard

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

What Quality

  • Elizabeth K.
  • Verified HomeBuyer
  • January 25, 2022
  • Mount Holly, NC

Does not stand behind lack of quality in some areas of workmanship

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

For the fact we paid nearly 1/2 million, there could have been much more flexibility in making small modifications. NONE, and I do mean NONE (structural, e.g. make the 5th bedroom instead of the lof - come on, how much structural was that? WERE ALLOWED!!!

  • Louis C. G.
  • Verified HomeBuyer
  • October 05, 2021
  • Huntersville, NC

Good, NOT GREAT, quality. Very inflexible. Kept using the permitting excuse when I even offered to pay for the re-permitting cost. TO THIS DAY, they have not fixed the 4x4 support in the basement that has some splitting in it. GOD protect us from harm if anything should happen to that support.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Sales person lack of communication as well as not forth coming when there was delays

  • Anonymous
  • Verified HomeBuyer
  • August 31, 2021
  • Mount Holly, NC

Lennar builds a sub standard home with the lowest commercial grade of material to be used. You buy a Lennar home because of the community not because of Lennar. I would not recommend them as a builder and would avoid them if I decided to purchase another home in the future.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Issues

  • Laurie O.
  • Verified HomeBuyer
  • August 05, 2021
  • Mount Holly, NC

Working with the warranty person Talisha has been good. Working with Lennar during purchase was frustrating and disappointing. We feel that they strung us along with an issue that was brought up when we looked at the house the first time with their salesperson. A resolution was denied two days before closing approx 4 weeks after the issue was brought up.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - contractors doing the work were terrible.

  • Christopher K.
  • Verified HomeBuyer
  • June 15, 2021
  • Huntersville, NC

contractors doing the work were terrible. way too many things needed to be fixed after closing

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

6 months after purchase

  • Kimberly D.
  • Verified HomeBuyer
  • March 04, 2020
  • Fort Mill, SC

Boy have I changed my opinion, and not for the better.

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Dissatisfied Owner

  • Anonymous
  • Verified HomeBuyer
  • November 15, 2022
  • Mint Hill, NC

The construction of a $500k home rates a Minus on our scale. Super delayed process that was poorly communicated. Stressful and limited communication during the build process. Obvious lack of supervision of poorly skilled workers. The home continues to present endless construction issues. Just wished this product was refundable .

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Consider only you run out of choice...

  • Abhijit M.
  • Verified HomeBuyer
  • March 15, 2022
  • Tega Cay, SC

Overall we felt that we are cheated on the quality of the workmanship and the material. They are rushing with the construction process and hence compromising on the quality. During construction hard to get updates and clarification on any concerns we had. They even close the house before fully ready. The warranty process is awfully bad...The list will go on and on...

Total Score 3


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

Lennar sales team is not customer friendly

  • Anonymous
  • Verified HomeBuyer
  • December 05, 2021
  • Tega Cay, SC

Lennar sales manager is not customer friendly and don’t want to listen customer issues

Total Score 3


Quality 3

Trustworthiness 1

Value 1

Responsiveness 1

Lack of quality building materials

  • Joseph S.
  • Verified HomeBuyer
  • May 27, 2021
  • Lancaster, SC

The home seems well overpriced for the poor quality of materials used, especially the flooring. The houses are built MUCH too close together, and my backyard has a very steep decline that makes much of the yard unusable.

Total Score 3


Quality 1

Trustworthiness 2

Value 1

Responsiveness 2

Mr

  • Juan V.
  • Verified HomeBuyer
  • June 14, 2022
  • Monroe, NC

Terrible workmanship materials are cheap no response on issues that need to be addressed

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor experience

  • Gail D.
  • Verified HomeBuyer
  • June 22, 2024
  • Tega Cay, SC

I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.

Lennar responded:
Good morning ...

Total Score 2


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lennar delayed the closing date due to shortage of materials,, however when we asked for an extension because of uncontrolled delay by the mortgage lender, Lennar sent me cancellation notice twice. They tried feverishly to take my home from me.

  • Anonymous
  • Verified HomeBuyer
  • January 13, 2022
  • Charlotte, NC

Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic

Total Score 2


Quality 5

Trustworthiness 2

Value 5

Responsiveness 4

Mr. Michael

  • Michael J.
  • Verified HomeBuyer
  • July 20, 2024
  • Troutman, NC

My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.

Lennar responded:
Good afternoon Michael,
We are sorry to hear that your experience with the grass in your new home has not been up to your expectations. Moving forward, if you have any questions or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.

Total Score 2


Quality 5

Trustworthiness 2

Value 4

Responsiveness 3

Home is nice but my experience was a mess

  • Brianna H.
  • Verified HomeBuyer
  • February 23, 2024
  • Statesville, NC

The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably ...

Lennar responded:
Hi Brianna, first, we are glad that you found the inspection and construction team to be helpful and attentive. Second, we apologize for the rest of the experience feeling like it was a mess and the lack of communication. We are going to let our division leaders be aware of this so we can help drive improvement. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 2

Not the best quality

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2023
  • Charlotte, NC

The overall process wasn't smooth and the negotiation part could have been better. I didn't have a lot of trust in all that process, seemed like something was all the time hidden from me. When moved I noticed a lot of things were done quickly, just to be done. Especially painting and finished. Lots of things left unfinished which aren't covered by warranty. Overall process I think could have been better. For the future reference, try and negociate the more you can, don't rush and if you finance with Lennar and you don't like your mortgage officer, switch to a different one. That will ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Overall Thoughts

  • Sabine C.
  • Verified HomeBuyer
  • January 02, 2023
  • Charlotte, NC

This is a difficult review to write. While I love my home and am happy to finally be in it and somewhat settled, the process and experience getting here was very disappointing. The close date was moved multiple times. Often Lennar would blame outside sources but most times it was due to poor project management. The delays also cost me more money in the interest rate and escrow. Both my realtor and mortgage lender had to make several calls to get answers. Once I was moved in there were some minor things that I wished had been handled better. The first was the lack of cleanliness. The floors ...

Lennar responded:
Thank you for your review. We are happy to know you love your Lennar home, but we are very sorry your experience getting to this point was very disappointing. If there is anything outstanding we can help you with, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

Nothing really stood out during the buying experience.

  • Robert M.
  • Verified HomeBuyer
  • July 27, 2021
  • Charlotte, NC

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

Lennar responded:
Hi Robert, thank you for your review. If you have anything outstanding we can provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 4

Responsiveness 5