Lennar Reviews in Charlotte, NC

This is a difficult review to write. While I love my home and am happy to finally be in it and somewhat settled, the process and experience getting here was very disappointing. The close date was moved multiple times. Often Lennar would blame outside sources but most times it was due to poor project management. The delays also cost me more money in the interest rate and escrow. Both my realtor and mortgage lender had to make several calls to get answers. Once I was moved in there were some minor things that I wished had been handled better. The first was the lack of cleanliness. The floors downstairs were covered in layers of red clay. Two months later I’m still trying to get it all up. The other was just the lack of attention to detail in some of the workmanship. There is more but for the moment I leave with the above. ... More

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

Well we moved in and were told if there are any problems there a web page put all your problems there....If to bought a phone and I told you that there was a web site to go to if you have connection problems and you can't get on line how would you feel ?we have nails backing out..flooring problems..and paint that has piled back drive way cracks and you can't even have someone stop by know instead you send out surveys to make you feel better See how good we are..Ya no.....word of mouth go's a long way

From beginning to end our home buying experience with lennar was disappointing. When we bought the property in November we were told an August finish date and everything was delayed till December the following year. During the time from putting our initial deposit and signing the contract to breaking ground there was no form of communication from anyone representing lennar. We disagree with the closing process where only 2 walkthroughs are given before closing. We weren’t able to blue tape the house ourselves and things were missed. Major issues should have been caught by the lennar team on their side before the walkthroughs and weren’t so we were further delayed. During the final walkthrough things still weren’t addressed and we had to reschedule our closing. Even on the final closing day, issues still weren’t completed. After moving in, the retaining wall behind our property collapsed and is pretty scary. Overall the whole experience was frustrating and disappointing. The communication, pride in craftsmanship and quality of work is lacking. Would not buy another lennar home ever again ... More

As realtors and having brought 10 new clients to the community prior to our own purchase, my wife and I expected to have an advantage going into the new construction process with Lennar. No such luck. Having been assigned the worst construction manager we've met - a 25-year old who was brand new to the community, new to his trade crews and new to us - the experience was more challenging, more confrontational and upsetting than we could have ever imagined. We came to know Parker as Mr. No because his knee jerk reaction to every request for improvement was "no", or "It's not Lennar standard", leaving us disillusioned and unhappy. He had in no way mastered the craft nor did he take a proactive approach to the quality of his crews' work. Biggest issues - watered down paint applied single coat, trim, roof and siding. If not for the strong support from Lennar customer care before and especially after closing, our ratings would be lower. But I guess from the get-go there were some warning signs that Lennar wasn't too concerned with catering to every customer's needs, as we saw Sales reduce the prices of neighboring homes several times after after we went under contract. Lennar got them sold, but undercut our sense of value as well. ... More

The house was not even finished when we did our tour before closing. We closed with the promise things would be completed. It took months before everything was completed. The finish work (cabinet marks, molding, doors and painting) are awful!! The paint brusheds were dirty and it left brush marks and dirt on the molding throughout the house. Painters came back several times to try to correct the issues but to no avail. The taping in the garage is terrible.

It may be a common practice, but Lennar is among those builders who simply clear-cut every living thing wherever they build. The fact that they also use Bermuda grass means that for long periods of the year you will be living in an area completely devoid of anything green and living. Additionally, the home I bought was rife with issues including a severely uneven foundation in one room that still wasn't fixed by move-in even though it had been brought to the builder's attention many weeks earlier. Oh what fun it is to be baking in the North Carolina sun for 3 days in mid-summer because you've already moved out of your prior home but it's too loud to be in your new one while the slab is getting ground down! ... More

After living in the home for a few months we have found the level of craftsmanship to be below average. The yards they put in are already weed filled and we have had landscape companies advise the sod needs removed the soil needs treated and yard will need re sodded if we want to have a lawn however they stated that with the neighbors lawns being as bad and worse than ours it’s going to be a never ending battle. Also, the drywall finish is a joke. We have removed all ceiling light fixtures and use only lamps because the ceilings are an embarrassment I hate to even have people in the spare bedrooms it’s so bad. We also had a company come in and fix all the nail pops in the downstairs (we did this within the first month because it was so bad). We were aware we purchased a tract home and knew the quality would be less than any custom home. However, never did we think it would be this bad. I would also tell new buyers to be very aware of the “deals” advertised we purchased a home that met all criteria for the “summer deals package” and once we had a agreed on a purchase price we were then told we would NOT be given the advertised “deal” which is very frustrating as neighbors received this deal and those homes did not even meet the criteria. I have reached out numerous times to try to get an explanation as to why we were denied these incentives with NO answer. It’s very frustrating. When you see them advertise “Everything Is Included” that is absolutely not the truth. Believe me. ... More

Pick someone else

Paint and clean up was awful for a new construction home. This is my first and last Lennar home.

Issue 1 - making people blind bid on a house and using supply chain as an excuse Issue 2 - custom build house where you have no say in what goes into house Issue 3 - cheap materials used, paint etc. Issue 4 - electrical issues Positive - Jeremy. Very helpful with updates during the building process Positive - Becca. Very helpful with the multiple warranty fixes

To start I sat down and filled out the paperwork to start the process of getting my house built in October of 2021. I was in the process of selling my house so I was only able to put down a portion of the deposit required. After I sold my house in November I was able to pay the rest. From there things went south. I was originally told that we would be in the house in April/May of 2022. I found out that the plat took a month to record and then the permits were not applied for until January of 2022 with a start date in February. This pushed our closing back to July of 2022. Once the building started everything went pretty smooth with minimal delays. The week before we were supposed to close we had a New Home Orientation that we went through and marked things that needed fixing including a large crack in our driveway. We were told those would be fixed at our next meeting which occurred a week later. When we pulled up to our house the day before we closed we noticed that the concrete in the driveway had been broken up but not removed and a new piece of concrete had not been poured. Not only was this a problem we came to find out during that same time that none of things we had on the list to fix had been fixed. Our Construction Manager had left and went on vacation the week were supposed to close and he was responsible for getting these things fixed and they did not. Fortunately, the construction manager we had filling in for ours while he was on vacation was able to get everything fixed and we were able to get closed on time. With all that said I firmly believe that we would still not be in our house today had this individual not been filing in. So we were constantly lied from the beginning. ... More

As stated earlier, I know Lennar sells thousands of homes, however we bought one. What was supposed to be an exciting time became a frustrating chore. This is the fourth survey i had filled our and no one from Lennar has reached out. Says a lot.

Overall, this has not been a good experience for us whatsoever.

Terrible follow up from constantly rotating construction managers caused a lot of stress and delays. Generally poor workmanship. High pressure sales just tells you what they think you want to hear. Don't visit without a realtor or you're on your own for the duration.

The mortgage process didn’t go smoothly

The workmanship was poor. Lots of issues to attention to detail. When I complained, the construction managers response was that the brand new home was meant to be lived in. That response floored. I would not buy from Lennar again.

The finish work on Lennar homes is sloppy and the materials used are cheap. I have had to replace 4 lights in the 4 weeks I have lived in the brand new home because the lights are of poor quality. The front door is already coming apart and the dishwasher has a work order in to be repaired. The upstairs floors pop when walking across them. The materials used in Lennar homes are inexpensive and will not last the life of the home. I will have to spend my own money to replace all of the recessed lights because they are bad quality. These are things that should not be breaking in a brand new home.

Terrible trade quality across the board

Highly recommend having a home inspector. After moving in there are little issues left and right that I don't feel like I should be finding in a new build. Sod that is not placed properly, floor buckling, uneven walls, uneven floors etc. After paying 400k + for a house I should not feel like i've been cheated in a way. Not sure if I recommend Lennar.

Cutting too many corners, bathroom ceiling downlights that replace a $40 fixture with a $5 fixture but make it virtually impossible for the homeowner to come back and add proper lights. Elimination of any kitchen/breakfast lights and dining room light that are of really poor quality---in a half million dollar plus house. Then there are things like the carpet and padding which is of such poor quality that it has to be replaced in a couple of year, it is the lowest of the low end--wall paint where you can see the brush strokes because the painters watered it down so much to meet their budget allocation for the job which means you really just get a primer coat of all one color, ceiling and walls. There are lots of other things too but this is a good start. Of course you can get by with these things now because of home shortages but it is never right to take that approach with customers or sub contractors. Profits over people usually does not end well for long term competitors. ... More

Late handover Too many changes to the construction manager team Construction managers being unresponsive to the feedback . End Handover of the house being incomplete.

Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer was not included! A bunch of careless and thoughtlessness is what I noticed. There should have been lights in the closets, too. And the vent in the masters bathroom goes on automatically, it should also turn off automatically. ... More

I like my house but I find that the builder is not responsive to problems

I have popping drywall throughout home. Lennar came in to fix 1st room and rate fix 2 out of ten. Did not report for rest of house based on this 1st fix. Granite on island has bad joint that is visible. Another bad fix! This is my 3rd build and absolutely not a good value for the quality.