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Lennar Reviews in Charlotte, NC

What Charlotte Homeowners Have to Say About Lennar.

Read all 555 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Charlotte Area

555 Reviews in Charlotte Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.8

Value 3.8

Responsiveness 3.9

Lennar in Charlotte Area

View Homes

Customer Reviews

Lennar - Completely disappointed.

  • Anonymous
  • Verified HomeBuyer
  • November 09, 2021
  • Indian Land, SC

Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer ...

Lennar responded:
Hi, thank you for sharing your review. We would like to apologize for the issues you have experienced with your landscaping and appliances. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 5

problems not solved

  • Elizabeth R.
  • Verified HomeBuyer
  • March 17, 2020
  • Mount Holly, NC

I like my house but I find that the builder is not responsive to problems

Lennar responded:
Hi Elizabeth, thank you for your comments. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Quality lacks low builder grade

  • Barbara C.
  • Verified HomeBuyer
  • June 28, 2019
  • Lancaster, SC

I have popping drywall throughout home. Lennar came in to fix 1st room and rate fix 2 out of ten. Did not report for rest of house based on this 1st fix. Granite on island has bad joint that is visible. Another bad fix! This is my 3rd build and absolutely not a good value for the quality.

Lennar responded:
Hi Barbara, thank you for your feedback. We are sorry for the issues you described. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 4

Bigoted contractor with subpar craftsmanship

  • Lawrence W.
  • Verified HomeBuyer
  • September 11, 2024
  • Statesville, NC

The GC (T) was very responsive in all emails UNTIL we met in person and, in our opinion, saw the buyers were a same sex married couple. From that point on he wouldn’t even talk to my husband and I when we had issues. He would only talk past us to the other Lennar associates. He would not even make eye contact and would walk 10ft ahead of us while TRYING to discuss issues. A total of 3 separate offensive interactions. I voiced my issues to the Lennar staff and my realtor about wanting to be done and pull out. Then magically T was artificially friendly and personable. I’m glad I did a 3rd party ...

Lennar responded:
Good afternoon Lawrence, Thank you for sharing your experience with us. We genuinely regret that your home-buying journey wasn’t as positive as it should have been. Your feedback is important, and we’re here to support you moving forward. We hope you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Would not buy again

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2023
  • Mooresville, NC

The construction supervisor was unresponsive to concerns and issues brought to his attention through out the build - issues that should have been fixed before drywall so later entire walls had to be ripped down and re constructed. The issues were allowed to accumulate while the typical response received was “Lennar has a process”. After having the construction supervisor removed from the premises due to his circular communication style and near absolute lack of action to cure issues his supervisor started making changes however this was very late in the schedule. So this is how they ...

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Not a great first time building experience

  • Jeremiah R.
  • Verified HomeBuyer
  • July 01, 2021
  • Gastonia, NC

Lack of communication throughout the home building process from the Construction Manager and Salesperson. Many things missed or shortcuts taken that I had to ask to go back and address. Flooring options are subpar, as we have already had to replace the cheap engineered hardwoods they use. I will think twice in the future prior to using Lennar.

Lennar responded:
Hi Jeremiah, thank you for taking time to write a review. We would like to apologize for any frustrations you have experienced due to communication breakdowns among the team. Additionally, we are sorry to hear about your disappointment with the quality of finishes for your home. If there are any items that need additional attention, please feel free to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - Trying to get a closing date was a nightmare and all amenities

  • Michelle J.
  • Verified HomeBuyer
  • March 31, 2021
  • Troutman, NC

Trying to get a closing date was a nightmare and all amenities which we are paying thousands for are not be completed for more than a year later. People have been in here 2 years and receiving nothing but paying high HOA and taxes.

Lennar responded:
Hi Michelle, thank you for taking the time to leave a review. We would like to apologize for the frustrations you have expressed regarding your closing date and amenities completion. If there is anything we can to do to assist, please reach out to us at corporatecustomercare@lennar.com, thank you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Good Home | Not A Good Co.

  • Travis P.
  • Verified HomeBuyer
  • April 17, 2020
  • Troutman, NC

Slow to respond to issues. Shady in advertising and promotions. Make sure they give you the right keys if you do buy, or you’ll be like me, locked out of your own home on moving day.

Lennar responded:
Hi Travis, thank you for your feedback. We are sorry to hear about the lack of response and issues you have experienced with your new home. Please send us a message at corporatecustomercare@lennar.com with any outstanding items and we will follow up for you. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Many issues still remain.

  • Judy V.
  • Verified HomeBuyer
  • November 28, 2019
  • Lancaster, SC

Many issues still remain. Still upset that we were promised a refrigerator but did not receive it. Bought during April when they had the special but we did not receive it.

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

bad experience

  • Anonymous
  • Verified HomeBuyer
  • November 17, 2024
  • Charlotte, NC

Our recent purchase of a home from Lennar, unfortunately, was far from smooth experience. While the house itself is okay, though we had to point a few things to repair in 2 external inspections and 2 walks we did before closing; the whole process of buying was frustrating. Lennar offered no flexibility on anything — from minor adjustments to deadlines, there was little room for negotiation or understanding. To make matters worse, management was practically impossible to reach. It was difficult to get answers to even the most basic questions. I expected a more customer-focused approach, ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Too many follow-ups and did not deliver all they promised

  • Lakshmi R.
  • Verified HomeBuyer
  • August 03, 2021
  • Fort Mill, SC

Very poor construction manager. As a customer you need to visit every day your home while construction if you want to save yourself. Before I bought the home they promised fence will come outside the property and it was not completed as promised. Would never recommend. With raising market these people dont even care to hear the concern once you close the home

Lennar responded:
Hi Lakshmi, thank you very much for the detailed review. We are sorry to hear about the issues you experienced with your Construction Manager. If there are any open issues you're still facing, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 3

Lennar Builders - Disappointed

  • Sally A.
  • Verified HomeBuyer
  • July 09, 2019
  • Lancaster, SC

We are disappointed in the lack of care presented by Lennar. We we’re given a “book” at our final walk through that covers what Lennar will and will not cover in the warranty period (before closing and after closing). If we had seen this before deciding to build here, we would have most likely walked away. We have had to take care of several issues at our own expense which leads us to believe that they don’t care about customer satisfaction. Issues like a French drain in our back yard because five houses drain into it and it stayed wet multiple days following a rainy day. No heat/cooling vent ...

Lennar responded:
Hi Sally, thank you for sharing your comments about your home. We are sorry to hear about these issues. Please send a message to us at corporatecustomercare@lennar.com with your outstanding items, so we can review and follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Not great!

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2024
  • Lancaster, SC

The buying experience wasn’t bad - the aftermath of issues and builders not responding. The lack of communication and overall experience not recommended.

Lennar responded:
Thank you for taking the time to share your feedback with us. We apologize for the lack of communication and the issues you experienced after your home purchase. We understand how important it is to have a smooth and responsive experience, and we regret that we did not meet your expectations. We hope that moving forward, we can change your experience to a positive one. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Quantity over Quality

  • Michael R.
  • Verified HomeBuyer
  • January 17, 2023
  • Mooresville, NC

The quality of our home is less than satisfactory. It seems Lennar chooses to use too many inexperienced craftsmen and ultimately cannot deliver the quality of home you pay for. Finish work is definitely an area where they need to use more experienced craftsmen. Drywall finish, trim, painters, tile and cabinetry installation are all areas that NEED better QC focus, And Caulking cannot be the answer to every crack and crevice. The paint used is just contractor grade and any little bump or touch leaves a mark than cannot be wiped off or out. Nice looking homes and good layout/designs - just ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Unfortunate

  • Emily A.
  • Verified HomeBuyer
  • May 25, 2024
  • Lancaster, SC

Within a week my house has nail pop, cracks in the walls and don’t get me on the easy to stain flat paint they use. You fall in love with the model they show you and then they decide to tweek little things like 4 led lights in the dining room instead of the one so I can put a chandelier like I thought I could. I thought I was getting a decent size laundry room and the darn room can barely fit my washer and dryer. Not mulch for decor, just cheep pine needles. The house probably costs a little over 100,000 to build and we paid 445,000 for it. Worse thing is, is that they make is so after 30 ...

Lennar responded:
Good afternoon ...

Total Score 2


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Run away from Lennar

  • Chandrasekar K.
  • Verified HomeBuyer
  • January 24, 2023
  • Huntersville, NC

Bought home at Lennar Huntersville NC, construction quality is below average, materials used cheapest.. Common Mail box is in front of house , but they assigned 2 blocks away so this is the sample example of them If you want to waste your.Money then buy many homes with Lennar

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Poor quality

  • Anonymous
  • Verified HomeBuyer
  • August 31, 2021
  • Denver, NC

Do not trust this builder. We were lied to throughout the process and the quality of workmanship on our home was very poor. We will not recommend Lennar to anyone in the future.

Lennar responded:
Hi, thank you for your review. We are sorry to hear about the frustrations you experienced during the buying process and subsequent workmanship issues in your new home. If you have anything outstanding or requiring follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Hurry up and finish!

  • Anonymous
  • Verified HomeBuyer
  • July 15, 2021
  • Huntersville, NC

Upgraded cabinets were not cared for. After installation we saw several small indents,scratches and paint chips. Flooring was put in with three spot of red sharpie showing, can find a way to remove them without damaging the visual appreance. Sod was installed without any watering being done. Struggling greatly with that this summer. One of our trees died. ( Yes we watered it). Drywall screws are backing out like crazy. This is making painting nightmare. For almost $400,000. We thought we would get more quality out of it. Lots of headaches to go through this first year. Lots of short cuts ...

Lennar responded:
Hi, thank you for taking time to write a review. We are very sorry to hear about the numerous issues you mentioned including cabinet finish, flooring and drywall pops on your walls. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Extremely Disappointed

  • Verdell B.
  • Verified HomeBuyer
  • May 09, 2020
  • Charlotte, NC

The process in the application was ok, however, information regarding what was covered and offered, was not clearly explained. The price for HOA dues were incorrectly quoated which caused some descrepiency with the HOA once moved in, HOA stating the price was higher. I have yet to speak to a HOA Rep. with a live voice, I only get e-mails, which some are just a paste and resend copy from a previous onversation. There were issues such as broken blind, structural repairs needed, paint issues, wiring issues, grass spots missing in yard which is still messed up and it has been 5 months. The ...

Lennar responded:
Hi Verdell, thank you for your feedback about the frustrations you have experienced with your new home. We apologize for any difficulties you've had. Please feel free to share any additional comments with us at corporatecustomercare@lennar.com, so we can review and follow-up for you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor craftsmanship

  • Linda P.
  • Verified HomeBuyer
  • January 18, 2022
  • Gastonia, NC

Finishing work was very poor

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Cheap materials

  • Razan G.
  • Verified HomeBuyer
  • December 28, 2021
  • Indian Land, SC

Cheap material for the price paid. My stairs has crack from the neighbors garage, another wall has a crack from the other neighbors garage.

Lennar responded:
Hi Razan, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - very average.

  • Anonymous
  • Verified HomeBuyer
  • April 12, 2021
  • Mount Holly, NC

very average. Lax prep of the new home with dirty windows, floors. Several problems needing to be addressed.

Lennar responded:
Hi, thank you for taking the time to share your experience with us. We are sorry to hear about the frustrations you mentioned regarding the preparation of your new home. If there are any items that require further attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

Lennar - This is my second home from this particular builder.

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • Clover, SC

This is my second home from this particular builder. My experience this time around was far most the worst experience. I would not recommend this builder.

Lennar responded:
Hi, thank you for sharing your review. We are sorry to hear about the disappointing experience you have faced with your second Lennar home. If there is anything we can do to assist, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Value 3

Responsiveness 5

Bad closing

  • Judd K.
  • Verified HomeBuyer
  • April 24, 2024
  • Mooresville, NC

Lennar lending was the worst experience I’ve ever had to deal with. Took 5 days past first closing date to actually close. Kept coming up excuses to why they could not get paperwork done. Suggestion to company make one contact point throughtout the whole process to many hands involved with the process definitely Lennar inner communication was none.

Lennar responded:
Good afternoon Judd, Thank you for taking the time to share your lending and home-buying experience. We are sorry to hear we fell short of your expectations. Your feedback is very valuable for us to improve our homebuyer's experience.

Moving forward, If you were to have any warranty items to be resolved in the future, please submit a warranty/service request by logging in to your Lennar Account. This will ensure proper documentation and follow-up on our side.

Total Score 1


Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

Felicia

  • Felicia G.
  • Verified HomeBuyer
  • August 20, 2023
  • Charlotte, NC

The financial team was not aware of the new VA loan process. My processor did not communicate with me until 30 days before closing. I started my home buying process in August of 2022. I did not speak with her until late April early May 2023. I eventually had to use outside lenders and obtain legal counsel to close on my home. This process was horrible.

Lennar responded:
Good morning Felicia, We are sorry to hear that you were frustrated with the lack of communication from the loan processing team. Moving forward, if there is anything we can do to assist you, please send us an email at LennarCares@Lennar.com with details of your concerns so that we can follow up with you. --Lennar Customer Care.

Total Score 1


Quality 5

Trustworthiness 1

Value 5

Responsiveness 1