Lennar Reviews in Columbia, SC

This was a difficult review to write, and one where I waited nearly two months to see if there was resolution on a few issues. Let me break this down into areas: Construction/Builder: This started off as the biggest issue. After we put down our deposit, we were told our final lot layout was going to be different then what we originally expected/been advised. However, after all of the back and forth, the construction team itself really got behind getting us the home we wanted. It started rough, but once Elddy and Rob recognized that this wasn't going to be a simple fix, they went with making sure it was the right fix. Overall, probably the best experience we had was with the actual "construction" side of the house. We got a great home with very few initial issues. Customer Service: This is where Lennar really really dropped the ball. Everyone is nice, so its not the tone or the professionalism, but it was very clear that the sales side of the house wasn't really interested in anything. One key aspect is that, after confirming several seperate times the closing date, we were notified a week out (after we had agreed to a closing date on our current home sale) that the house wouldn't be ready. The Customer Service side of the house really emphasized that they would make this right, both financially and for the inconvenience. Its been two months and I am still waiting for the full reimbursement of the costs associated with the delayed closing. The "Check is in the mail." since July 20th. This was probably the most disappointing portion, as I really thought that the customer service side was going to work on this. Honestly Elddy was more customer orientated that the customer service side. Lennar Mortgage: This is where the bottom of the situation was. I'm not sure if it was our loan processor or if this is the process, but I have actively recommended against people using the Lennar Mortgage lender. Their "Incentives" are simply eaten up by the Lennar Mortgage to give you a Competitive Rate. Other than Jim (Loan Analyst) the Lennar Mortgage process was about as questionable as it could get. Jim, our Loan Analyst, went so far outside of his lane to take care of us that its crazy. Truly appreciate that guy. Summary: Listen, home builders are trying to make money. At the end of the day, that's their job and they have a fiduciary responsibility to their board to maximize profits. There are some builders who do outstanding work and truly emphasize the interaction with the customers, that's just not Lennar. You as the buyer should NEVER take the builder or customer service at their word. Verify, have third party inspections done, and make sure that you capture everything in writing. ... More

Sigh! Most frustrating, costly purchase I made. The Lennar mortgage was the most frustrating. Realator was ok. The warranty guys had some hiccups, but they were probably the shining stars in a full galaxy, but the 3rd parties they use are awful.

Had a terrible communication with loan process and now having a terrible time getting issues under warranty taken care of.

We used all Lamar’s preferred everything. Lender, lawyer, inspector, etc. we had to work with lennars sales manager Justin as our sales rep Phill was terrible at following thru and following up. They really led on the feeling that they were doing us a favor, we weren’t treated as a valuable customer. Phill was very inconsistent in things he’d say. We didn’t have an opportunity to choose anything in the new build of which he blamed us for not reminding him that we needed to choose & we missed our opportunity.BECAUSE WE DIDNT TELL HIM TO DO HIS JOB-his words. We purchased the home understanding there was no HOA. A month after we closed we received a letter/documents for a newly established team, not “hoa”, but a team and fee that will need to be paid yearly for our community. Minimal communication in the status of the home, the loan, and documents needed literally beyond the closing appointment. The lender was verifying employment info 30 min before our closing appointment. The entire time prior, our realtor had been following up and pushing our loan officer to complete tasks. Our closing appointment was pushed back 2x in the same day because their finance team had not completed their job. After the prolonged closing appointment (it was scheduled for 1pm, then 230pm) we finally got the keys at 530pm. We loaded up our excited and anxious kids to bring them to their new home for the first time. The entire packet they provided us with, keys and door codes was wrong and they left the garage openers in the home. We weren’t able to get into the house by any means. We reached out to ALL teams, even those who couldn’t do anything to help. Out of the entire team of people, all of one person responded. The receptionist. She got ahold of the builder who drove an hour out of his way mid dinner to let us into our home.We’ve been here two months now. Not one single person on the team has reached out to apologize or even acknowledge this issue. Our builder; Dillon, and his team were AMAZING and are literally the only reason we felt confident in moving forward with our purchase. We have family now relocating here as well-we absolutely 10000% will never work with Lennar again. They have zero principal and zero integrity. ... More

Our “realtor” never responded to our inquiries timely and pushed us to use Lennar lending after we communicated at least 10 times were going with Navy Fed. We gave the lender and chance and he was extremely disrespectful to my wife after she said she was not going with Lennar. Build quality is good and the building manager was good at fixing the issues we provided. Everyone seemed money hungry and if any decision we made would make someone lose money they would get obviously irritable. Would not recommend Lennar after that experience.

Houses are ok but the buying process with the builder and their relator is terrible. At a minimum if you want one of their homes get your own relatpr don't use theirs.

The process started out good, but we should have seen the red flags when the Lennar real estate agent Marnie ignored our agent during the process. She also confirmed to us that we would receive a sprinkler system as we stood in the model home which had them. We found out right before closing that they were not included!!! The celebration walk wasn't anything close to being a celebration. When I asked about the hole in the side of the tub that the Lennar manager, Chris tried not to acknowledge, the response was, "oh, we can get that fixed!" After moving in, we were made aware by our neighbors that we did not get the spotlight that the other houses did. We also noticed that the trimming that was supposed to be on the house was not there! No mirror was provided for the powder room.During one of our random checks on the progress we found an empty beer bottle in our bathroom drawers... I could go on and on, but I'm not. Clearly the workmanship was poor! Thanks to representative that was assigned to us for any issues after the building process, Colby! He's the best they have! He's responsive, quick, and addresses our concerns the first time! If it wasn't for him Lennar world have 1 star and that would be due to the fact that I had rate it! ... More