Lennar Reviews in Greenville Spartanburg, SC

The people who work for Lennar were great. All were very helpful and very responsive. I’m not sure the corporation was as great. Not long after we signed our contract the price for identical unsold homes was reduced. We came to an agreement and they supplemented our purchase with other perks. However, shortly after that the price was reduced again. In the end we paid $13,000 more for our home at closing than the price the same homes were being sold for on that date. Hard not to feel like we were taken.

Have issues that they haven’t solved

Once moved in noticed a few things that needed to be touched up reached out and still haven’t heard back. Blessed to have a new home for my family and I but would love a call back to get things touched up that was promised if we needed anything.

The finished quality of workmanship sucks. They should do a walk through themselves before they invite the homeowner in and fix everything they find wrong. But, they wait until the homeowner comes in, and in a couple of hours expects the homeowner to find all the problems. The finish carpentry is poor, the countertops were not cut straight or square, very cheap flat paint on the walls that gets marked up just by leaning a cardboard box to it. They wait to paint the doors after all the hardware is attached, thus more poor workmanship. Walls are not straight vertically, I have one wall off 3/4" in just the width of a 32" door. They do a poor job cleaning up for the final customer inspection, dust and dirt in corners, window sills, etc. Drywall not flush, even or square. This is a poor excuse of a quality new home. But, I will say this, they try to make it right after the fact, but it should not get to that point. ... More

Lennar has good customer service and communication. The subcontractors however are poor quality and the workmanship throughout the house is poor. We are having to put in too many warranty requests already for a brand new house because so many things are wrong and poorly done.

I have the found process of the closing, knowing who to contact for the HOA, obtaining the trash cans, getting the keys, etc., to be very difficult I am still trying to find out how to pay for my HOA fees. In addition, I was very disappointed to learn that each resident has to water their own lawns. I paid nearly $2,000 toward the HOA initial fee and no sprinklers are provided. This mean hoses are out front all the time, and each person's law will look different, I would have been willing to have paid extra for a sprinkler system.

From start to finish in our new townhome we felt like Lennar was artificially rushing the closing process, while completely missing deadlines on their end. We were in no hurry to close, but the Lennar agent was adamant it happened ASAP. They set an overly optimistic close date, and we agreed (thinking they could still have the home ready). During the first walkthrough, several issues were identified and added to their blue tape list. We had also been told appliances would be dropped off morning of first inspection, they were not. After a week, final inspection date comes and not only have the issues been left unresolved, appliances still aren’t installed. Not to mention the cleaning crew was apparently scheduled at the same time as the walk, so we had to work around them. They still expected us to close the next day, without personally verifying any of said issues had been addressed. I am not impressed with Lennar. If they weren’t adamant on closing under two weeks from signing nearly all of these issues would have been avoided! ... More

Many individuals that you work with following the purchase if there are issues seem to be quick to respond, communicate well. Just understand you get what you pay for then you will not have any issues. The overall workmanship, especially on the finishing leaves a lot to be desired, everything from uneven tile work, caulking & grout work, finishing cuts on trim, etc.

The positive was the on-site construction manager (Will) who was communicative and responsive. The Lennar mortgage process (Robert) was straightforward and managed the process well. Be aware that the advertised “Everything’s Included” is not accurate. Not included: basic blinds, refrigerator, washer/dryer, unfinished garage, mirror in powder room, and no irrigation system or plan for the lawn. Our community also has an unfinished wall that is grotesque and an eyesore evident to the entire town. Internet cables located in the walls are a bust and shoddily placed. Ours didn’t work and a cable now dangles on the outside of the house and runs up to the attic. So far, the warranty representative (John) has been attentive, but the cable wiring outcome remains. Some features of the home are designed well: iron ballisters on staircase and nice vinyl plank floors; and some are poor such as the double door in the master bathroom which will need a general contractor to reconstruct. The sales department is uncommunicative and unable to answer basic questions about the home. Our sales representative lacked any knowledge of the physical features and could not tell us anything about the community or the home. After a certain point and leading up to and through closing, we never heard from her again. ... More

My biggest disappointment is the workmanship. Sloppy messy and destructive. I expected a much cleaner final walkthrough. Fiberglass showers all had what I assumed(mistake) was clay and would wash away. Clearly workers stepped in them with cleats that gouged and left orange spots that don’t come out. Had it been cleaned better I would have known that. Don’t feel rushed. Walk through and spend time. Lennar, you are only as good as the workers you hire. Construction managers need to check sites more often and expect more.

The sales office was amazing and always available. Once we were referred to the construction personnel, it was not always responded to in a timely matter. The quality of some of the work and products used were less than promised and when questioned met with a response of “ that is how it is done here”! The Lennar lender was slow in response and after closing we found an error in use of funds by attorney. The Lender advised us to solve the issue with the new lender once the loan is sold. Very frustrating, since everyone was paid for services they did incorrectly and after closing will not correct issue. They want us to fix their mistake with additional funds. Lennar had a good reputation on the west coast but it seems like a different story here. Due to Covid is a common excuse but I wonder if it is overused. We are generally satisfied with our home but the total experience was nothing special. ... More

Overall happy with my home. The purchasing process was painful. The person from the model visit let me down multiple times. She was non responsive, and made a significant mistake. I used Lennar Mortgage and he was quite disappointing.

Everyone realizes the challenges we all faced w/COVID material shortages, etc. That said, however, very shoddy workmanship over an 8 mo period (yes I waited 8 months to close) is another matter. Issues like a toilet not secured to the floor, visible daylight at all door edges, zero caulking at all sinks, scattered debris on the roof, unsecured fencing (I could go on) do not require the services of highly skilled/trained workers. Lennar loves to tout the tech items they include (RING doorbell, security, etc.) but new home owners would be much better served if the builder concentrated on just mastering the art of construction. Hi tech of all levels can be purchased everywhere and not everyone wants Amazon tech. The best advice I can provide potential buyers is: ALWAYS secure the services of an independent inspector before closing, especially on new construction! (I have owned 5 homes in 5 states, all inspected prior to purchase and this was the worst outcome) It will be the best $300 you ever spent. Just ask my neighbors who did not and have twice as many issues..... some of which cannot be corrected now. In Lennar's defense, my inspector's 42 page report and the add'l. 13 things I discovered after moving in, have all been corrected or still scheduled for repair. ... More

The quality and workmanship of the home, especially for the price, was not what I expected. The work was rushed, lacked attention to detail, and the follow up was lacking. Two months after closing we still have several issues that have not been resolved and are still without items that were paid for as options. I would recommend for future buyers considering Lennar to hold money at closing or delay closing until all items are completed.

I have found more than enough issues with the build of this home. Today I needed to get something from behind my drive that fell. What do I know it's a hole in the wall begins the active. Cabinets busted up and stove wobbly on a piece of cardboard! Not only that but I cannot get the stove back in its place because it is so crooked. Whatever took place to squeeze it in place that busted the cabinets is something. I can't do. Now I'm stuck here with a stove in the middle of my walk area in kitchen. My light switches were put in upside down. The shower door was put in incorrectly resulting in a leak. I'm so over this place. I will never refer a Kennard home to anyone. ... More

Closing delays, could not find out what the cause was. Reached sales manager and got the usual answer, everything is blamed on COVID effecting supply's. Everyone I spoke to appear to be following a script in answering my questions. Finish work is below average, crack in garage floor (told it was normal) at first walk thru. Large gaps in crown molding and base board corners, caulk is already cracking and I will need to repair. (Lennar's answer as always is its in spec) The upstairs HVAC return air duct was not installed at the time of the first walk thru, completely missed by construction manager. Banister splintered, stain from banister spilled on stair carpet, and on and on. After closing and moving in we discovered large gap in front door seal, still being worked on. Kitchen Cabinet is coming apart in corners, small countertop front left corner broken and appears to have been glued back on in an attempt to repair. Water meter box missing, HVAC system lines entering house are not sealed/covered. Paint is very thin and not washable. All interior door hinges were missing screws. Large gaps between molding and cabinets (all). The media cabinet is a joke, not usable as installed, only two cat 5 lines installed, one in living room and the other on the wall next to refrigerator. Builder would not install additional cat lines. Options that had been added, but could not be deleted were very expensive. HDMI cable and electrical outlet mounted on living room wall 65 inches from the floor, $800 option. Under counter lights $1400 option. All builders in this area add items at ridicules prices. Take it or don't buy. Our previous house sold quickly and we were in an Air B&B, furniture in storage for 2 months, other wise would not have closed. I'm 75 years old and did not expect to do all the finish work and repainting needed in a new home. I will say, so far Lennar's customer care (warranty) people have been helpful and pleasant to work with. ... More

OK buying experience, but have had issues since day 1. Beginning to regret buying here.

Dan the salesman was great and worked well with us. The problems seem to be with corporate and their response to our concerns. We purchased the home while we were living out of state and across the country so we were not able to observe the progress on our home being built. However, there were certain benchmarks in the building process that Lennar wanted us to be there for. The first was the pre-drywall inspection/ orientation. Since we were coming from across country we asked that we would get three weeks notice. We were assured it would be ready by the date indicated. We flew out for the inspection only to be told our house wasn't ready and that we would do a walk through of the same model at a different address. Our home wasn't ready for the walkthrough for another month. Then it came time for the final home orientation and walkthrough. Due to the fact that we were coming from across country and the airfares were considerably less a week later we asked if they could put it off a week. Corporate would not grant our request and insisted that we be there on their specific dates and close on their time frame. It was clear when we arrived that the home was not even close to being closed. The walkthrough was a disappointment and a disaster. The finishing work was horrible and still rough, the windows were all different types, the miniblinds were not all installed, it had the wrong front door, and there was a myriad of other problems too numerous to list. It was obvious it was a rush job and corporate just wanted the house " off the books". We found that the house was not even close to closing on and we refused to close on it until most of the items were fixed. We ended up closing on the house about a month later. Lennar was not very sympathetic to the trouble and inconvenience they caused us for two cross country trips that they requested we attend but were useless because they weren't on schedule. In all fairness they did pay the airfares for our final trip to close on the house, but they didn't pay any expenses or compensation. Since taking possession of our house, I noticed that the door to the downstairs was put in backwards. It will need to be completely removed and reinstalled. Overall, I feel it was a rush job and there was a lack of attention to detail. Lennar comes across as taking pride in their customer service and quality of workmanship. With the exception of a few individuals, I found neither of these in the purchase of this home. ... More

This is my 3rd new construction home with a big builder and there are so many issues. Way too many appointments to count to have things corrected from things that should have been ready to go to major issues like leaks. Subcontractors are horrible and do not care about quality. Employees will say anything. Mortgage experience was not good. I didn’t find out until an hour before my closing appointment that I was set to close, so I had to rush to the bank to wire funds and then rush to get to attorneys office in time. Horrible experience and I do not feel confident in my home quality.

All of the ladies that helped us with any part of the buying mortgage or construction part of our Lennar experience was great. Would recommend any of them to a new customer. Any man I that we needed help from or talked with except Matt will never get a good review from us. We were lied to by these men and I don’t feel they can be trusted.

Realize at present it is a sellers market, but we were given very little imput into what we would like in the property. Advised there would be a “few” steps leading to them main entrance & ended up with 16!!. Width of steps 36 inches, we requested they be widened to 42 inches enabling easier access for our furniture (damaged when being delivered) but advised not possible only to see properties being built now have 42 inch steps. Sales rep. advised she showed every prospective purchaser picture of properties showing steps, unfortunately not true as we & certain neighbors were NEVER shown, in fact the pictures we received prior purchase as advised by construction department was of houses not actually built in our subdivision. Even entrance from garage to house has 10 steps & garage ceiling 19 ft high, how do we change the garage light bulb when requires changing? Garage had to be extended by 2ft to accommodate 2 cars, house advertised as 2 car garage then sales rep. advised it was a 1 x full size car + 1 x compact car, no mention of this in the Lennar literature. Closed on property 04.04.2022., 8 weeks ago & still waiting for glass shower screen to be installed in Master Ensuite Bathroom, internal stairs wrought iron work to be rectified to meet building code & correct installation of dish washer. Every time it rains yard flooded from property at rear, advised when property at rear “sodded” this will rectify problem, but not certain this is the answer & believe a retaining wall is required & agressive grading. Actually an accident waiting to happen as young children could easily be swept away once the water breaches the plastic sheeting presently installed. We have previously purchased new properties & never ever experienced a purchase so one sided in favor of the seller & information provided by the sales rep. proving to be so inaccurate & then actually denied having been said when queried! You obviously should have gathered we have not been impressed by the whole property purchasing process & would definitely NOT recommend anybody to purchase a Lennar built home. Remember it won’t be too long before it switches from a sellers market to buyers market & if Lennar’s corporate office/sales team don’t change their ways of dealing with future purchasers can’t honestly see them selling many homes!! ... More

I requested for appraisal two weeks before closing they never disclosed until the day before closing. Lennar disclosed low appraisal just the day before closing and asked me to pay the difference or to walk out leaving the pre advance paid. Very bad experience overall

Once you sign your contract, you become just antother number to Lennar, from the Sales Center to the Construction Foreman. They are not forth coming with information, progress updates are elementary at best. The management team is more concerened about the "sticks in the air" than they are about your home. Also, tell your buyers agent to read their contracts too, make sure they get paid on the whole house and not just the "base price" of the ho,e The sales contracts and all the addendums ore to protect the seller, not the buyer. Good Luck!

If I could go back I would have never bought a Lennar home. To start they act like they throw all these extras in when in reality all the homes come with them. When I walked through the home the first time there was a beer can on the kitchen counter (screams quality). You could fill up multiple pages with the amount of repairs they had to make initially. Of course now that I’ve closed I find things pretty often that were poorly done and now it’s too late for them to repair it. The carpet is coming up in a lot of the corners, especially the stairs. As well as every seam of the doors and stairs you can feel the ends of the nails. Every cabinet is uneven, they didn’t paint to the edge of the cabinets. There’s paint on the light fixtures. I went days without AC and a fridge because my power surged from whoever laid the power lines. They had to dig a giant hole in my yard to fix the problem so now I have a giant dirt patch but of course I’m already closed so they won’t replace the grass. I had 3 breakers trip that needed to be replaced. The parking is very limited, they obviously didn’t put much thought into how many people will be living there. They stained the staircase banister with two different colors so I had to redo it all. There’s paint on a few of the door knobs. I could go on and on. It’s disappointing, I paid full price for a house that is not even close to worth it. They’re mass produced, I thought I was getting a good deal but I was gullible. Some of the staff were friendly while others were just trying to make a sale. One of the sales reps irresponsibly posted a picture of my drivers license on another listing and it was online for weeks before I finally got it taken down. He said that he wasn’t good with technology and asked me to do it. Don’t trust their prices a week before closing they were selling the exact same townhouse for more than 30K less. ... More

Don't Trust...Typical sales pitch...anything for a sale or commission