Lennar Reviews in Greenville Spartanburg, SC

Lennar required me to use their mortgage company even though I had negotiated in the contract to use my own mortgage company. If I used my mortgage company, Lennar would not honor the contract by rescinding the negotiated $17k in Seller Concessions, or would cancel the contract and keep my $30k in Earnest Money. One month late, Lennar Mortgage finally got loan approval. But they wanted $10k extra in loan costs. I settled on an 8 1/4% interest rate, not paying the extra $10k, and closed 2 days before the end of the month. Lennar wanted to close before the end of the month, so they could make their quota, but that ended up costing me one extra months mortgage payment. If we had closed 3 days later, I would have saved paying an extra payment. This was the worse experience buying properties from a builder in my 35+ years experience in real estate. I will never buy a Lennar home ever again. ... More

Lennar wants to use the excuse of being a production builder for major quality issues. They do not even adhere to their own quality standards. The finish work is atrocious. When the door manufacturer comes in your house & is appalled by how nothing is plumb so none of the interior doors sit properly in the frame with large gaps visible, it is really sad. They make their garages so small you cannot park a standard size SUV in it. The paint they use is so cheap that 4 coats did not cover pencil written measurements on trim pieces. Be careful to read what you are getting because the website doesn't necessarily reflect the actual features standard with your home. Make sure you have them document every single quality issue during your walk through or it will not be addressed after you close. It has to be added to their electronic list, not just marked with tape. And definitely don't let them tell you things will be marked later because they won't. Communication during the construction process was essentially non-existent so it's better to build with them if you are local & can actually come see what's happening. You won't get another walk through after a year like many other national builders so enter a contract with Lennar with extreme caution & be ready to live with a sub par finished product. ... More

Don’t buy Lennar! There is obviously no supervision during construction and if provided no experienced construction managers. Absolutely NO CONCERN FOR QUALITY! They constantly try to fix items that were not installed properly (I.e.) doors, especially exterior doors instead of removing and reinstall properly or replace. It is sad that Lennar accepts the butcher quality of work provided by their sub-contractors. We didn’t get what we paid for! All my neighbors feel the same way!

This review is strictly for the construction and the quality of the construction of my home and is not for the warranty representative or the company mortgage staff. I have purchased several builder NON CUSTOM homes. I will neither purchase from Lennar again, nor recommend to anyone. The development design was very pretty. However, everything from contracting to closing was a disaster. Examples to name a few: I requested blinds in my home and was told the builder did not put them in (yet this was negotiated in neighbor's homes), I saw the embankment was causing water to be dumped right into my tiny back yard...I first refused to close until it was fixed, was told a swale was being put in and to date nothing has been done; I requested to change to a different home that was being sold for much less than what I contracted for while keeping the price the same and they refused; I requested 2 rows of wire closet shelving to maximize space and was told no, I ask to not install the shelving and I would do myself and was told no; the walls in my home are not square; one wall was completely "bowed" out; the water had to run five to eight minutes in each faucet to get hot; the workmanship was sloppy and all I was told was "this is not a custom home"; and I have my master bedroom door on backwards so the light switches are behind the door when opening the door. Fortunately, the warranty person is EXCELLENT and the mortgage people were EXCELLENT. However, there are many other quality builders. I chose Lennar because I had looked at Lennar Homes in Delaware and the craftsmanship was pristine, and the homes were excellently built. When I mentioned this to the construction manager in my development I was told well this is not Delaware. I would expect the Lennar standards to be the same regardless of the location. Obviously, that is not the case. ... More

We bought our first home in SC with DH Horton and thought they needed to improve their craftsmanship, but Lennar has them beat two fold!! It was a negative experience commencing with the home orientations == closing had to be pushed back because of the inadequacy in the non-completion and sloppiness in construction, overlooking details we asked to be fixed and just plain ignoring before closing! The quality or lack of quality by the "so called cleaning crew" to make the house be cleaned correctly; paint stains all over the floors! One of the positive attributes of DH Horton is that they give the new homeowners a 10 month walk through were they fixed any cracks, nail studs that occur with the house settling. Lennar just cleans their hands and says "it's your problem now"!!! Although it may be stipulated in the "warranty", this should not be an issue to have this be part of what should be covered in your 1 year warranty. When you walk into the model, it gives you the illusion that Lennar is paying close attention to the craftsmanship and details, but that is all it is -- an illusion! We've had the same conversation with some of the other new owners, and it's always the same speech given by your salesforce "you have to remember these are not custom built homes -- therefore, you can't expect everything to be perfect!" Well, when you're paying in the $300's for a new home, we should have certain expectations as a finished product! PS: I rated a two star for "value for price paid" because after we bought our house, we find out there were 8 houses for sale for $40-$50,000 less -- how is that interpreted as getting a good value for your money! ... More

Every homebuyer on my street had negligence plumbing sewage leaks/water leaks and ect. Homes were rushed put together missing stuff overlooked stuff and customer service did not know what to do had to fight for weeks to get stuff solved. They lied to every homebuyer said we are the only one with the issue

My experience has been horrible The team especially Beth my warranty lady, lacks urgency and seems to be a bit overwhelmed with her workload. I constantly have had to follow up with your office to try get things fixed in my house. I have An ongoing request that has been going on for a month. I have even reached out to your division president and I have not gotten a response. I reached out to Mark over 1 week ago with no return phone call. This company does not find customer service important. I will not purchase a lennar home again neither will I recommend anyone to purchase a home from Lennar. You guys don’t care. ... More

The reason my husband and I chose Lennar for our recent home purchase in Inman SC was based on a prior experience with purchasing a Lennar home in Summerville SC in 2017. Every person we interacted with back then was sincere, thorough and pleasant. It was such a smooth process. Our experience this go around has been the opposite. I will say Robert, our loan officer with Lennar, was amazing and the only reason we didn’t take our business elsewhere. Everyone else we have interacted with has not been a positive experience. Now having an ongoing issue with our upstairs bathtub due it being damaged and repaired prior to closing and not properly reinforcing the tub floor. We have been in our home for just over a month and already the the floor of the tub is cracked. A customer care rep came to my house and said he could easily just deny the claim but because he is being nice Lennar will repair the floor of our tub when we sign a paper forever absolving Lennar, their subcontractors and suppliers of responsibility from future issues with the tub. He said the plumber would still cover their work for a year but we needed to sign paper to have the work done or we could fix it ourselves. He said the issue is cosmetic and not covered. I explained a hole in the floor of the tub because it was not supported properly is not cosmetic. The tub is unusable and not our fault. I asked if the plumber was a Lennar subcontractor and he said yes. I asked how can he say the plumber will honor a warranty for their work if the paper he wants signed says otherwise. He told me the only person that could approve the repair without the agreement of waiving the warranty would be his supervisor. I tried calling his supervisor and have not been able to receive a response. I just want the tub reinforced, repaired and have the warranty still honored. Currently my family is all using our primary bathroom to shower. This is unacceptable. ... More

Our experience with Lennar has been terrible. There was very poor communication throughout the entire building process. When issues would come up, blame would be cast on other members within Lennar with no sense of accountability. The work within the house was lazy. Our walkthrough with the warranty manager was the worst customer service we have ever had to deal with. We received many excuses that any issues were not real problems. We were told "well this is not a million dollar house." We continue to have to fight with Lennar for standing water and drainage issues in our yard that is being blown off and excused away just as was attempted on our walkthrough. Do not build with Lennar, they do not care about their customers and we continue to deal with their poor craftsmanship, our neighbors have all had similar issues within our community. A very disappointing experience. ... More

Mortgage communications and administrations is lacking. Sales is average. Construction quality is minimally acceptable. Construction management was lacking. Communication in the whole South Carolina division is lacking. We have requested information regarding the town house project and ownership for a month and have received NO information. We have heard nothing regarding the homeowners association. We have lived here for 6 weeks and have never received owner mail. It took us 3 weeks to get WIFI and to find out there is no cable tv. As you can tell we are extremely unhappy about our new home. Contact us and set things straight. Stop avoiding the situation . You have three townhome owners and 81 that are sold out. What is the plan for this project. Why haven’t you share your plan with the three owners? What are you hiding? Awaiting a response ... More

The walk through was rescheduled several times with the promised that once the final walk through took place everything would be perfect. That was the biggest lie, when we finally did the walk through the house was very dirty. The floors were scratched window broken. The dry wall had nails showing they try covering everything by either putting silicone or spackle. The doors still don’t work and still getting the run around as to who’s going to fix them. The day we were schedule to closed we were told by the Lennar financing that the home was appraised $20 K from what we pay for. We really expected for this process to be a smooth but it was the opposite. We will not be recommending Lennar to none of our friends or relatives. ... More