Lennar Reviews in Greenville Spartanburg, SC

No patio, garage doesn’t smooth it with joint compound . Yard s a lot of water aeration .

My home buying process had its ups and downs, but overall, I’m happy with my new home. The initial phase went smoothly, thanks to Tara M. She handled everything from the site tour to executing the contract with professionalism and ease. She was knowledgeable about the product and very responsive, which made the first part of the process straightforward. However, once the contract was signed, things became a bit disjointed. In my opinion, there were too many people involved in the process, which made it feel a bit scattered at times. But once I was able to connect with my unit’s construction manager, Bobby, things really started to fall into place. He was extremely helpful in answering my various questions and provided clarity where I needed it. The real standout in my buying experience was Emily D. She truly went above and beyond during my New Homeowner Orientation. Emily was the rockstar of the entire process. She not only provided essential, often unwritten, information on how to care for various components of my home but also advocated for me as the buyer in ways that really made me feel supported. I can’t express enough how much I appreciated her dedication and attention to detail. The biggest frustration in my experience came when it was time to close. As an out-of-town buyer, coordinating travel and handling communication was challenging, and the closing documents were sent to me very late in the process, which caused some last-minute stress. My agent and I had to take the lead in driving the process, which wasn’t ideal. One additional note: the civil design of the community has its opportunities. The streets could be 1 to 2 feet wider, which would make a significant difference in travel through the community and in simply backing out of my driveway. While the final steps to closing definitely left a sour note, the overall experience was positive, thanks in large part to Tara, Bobby, and especially Emily. I’m excited about my new home and the support I did receive throughout the journey ... More

From start to finish in our new townhome we felt like Lennar was artificially rushing the closing process, while completely missing deadlines on their end. We were in no hurry to close, but the Lennar agent was adamant it happened ASAP. They set an overly optimistic close date, and we agreed (thinking they could still have the home ready). During the first walkthrough, several issues were identified and added to their blue tape list. We had also been told appliances would be dropped off morning of first inspection, they were not. After a week, final inspection date comes and not only have the issues been left unresolved, appliances still aren’t installed. Not to mention the cleaning crew was apparently scheduled at the same time as the walk, so we had to work around them. They still expected us to close the next day, without personally verifying any of said issues had been addressed. I am not impressed with Lennar. If they weren’t adamant on closing under two weeks from signing nearly all of these issues would have been avoided! ... More

Many individuals that you work with following the purchase if there are issues seem to be quick to respond, communicate well. Just understand you get what you pay for then you will not have any issues. The overall workmanship, especially on the finishing leaves a lot to be desired, everything from uneven tile work, caulking & grout work, finishing cuts on trim, etc.

I have the found process of the closing, knowing who to contact for the HOA, obtaining the trash cans, getting the keys, etc., to be very difficult I am still trying to find out how to pay for my HOA fees. In addition, I was very disappointed to learn that each resident has to water their own lawns. I paid nearly $2,000 toward the HOA initial fee and no sprinklers are provided. This mean hoses are out front all the time, and each person's law will look different, I would have been willing to have paid extra for a sprinkler system.

The positive was the on-site construction manager (Will) who was communicative and responsive. The Lennar mortgage process (Robert) was straightforward and managed the process well. Be aware that the advertised “Everything’s Included” is not accurate. Not included: basic blinds, refrigerator, washer/dryer, unfinished garage, mirror in powder room, and no irrigation system or plan for the lawn. Our community also has an unfinished wall that is grotesque and an eyesore evident to the entire town. Internet cables located in the walls are a bust and shoddily placed. Ours didn’t work and a cable now dangles on the outside of the house and runs up to the attic. So far, the warranty representative (John) has been attentive, but the cable wiring outcome remains. Some features of the home are designed well: iron ballisters on staircase and nice vinyl plank floors; and some are poor such as the double door in the master bathroom which will need a general contractor to reconstruct. The sales department is uncommunicative and unable to answer basic questions about the home. Our sales representative lacked any knowledge of the physical features and could not tell us anything about the community or the home. After a certain point and leading up to and through closing, we never heard from her again. ... More

My biggest disappointment is the workmanship. Sloppy messy and destructive. I expected a much cleaner final walkthrough. Fiberglass showers all had what I assumed(mistake) was clay and would wash away. Clearly workers stepped in them with cleats that gouged and left orange spots that don’t come out. Had it been cleaned better I would have known that. Don’t feel rushed. Walk through and spend time. Lennar, you are only as good as the workers you hire. Construction managers need to check sites more often and expect more.

Lennar has good customer service and communication. The subcontractors however are poor quality and the workmanship throughout the house is poor. We are having to put in too many warranty requests already for a brand new house because so many things are wrong and poorly done.

The sales office was amazing and always available. Once we were referred to the construction personnel, it was not always responded to in a timely matter. The quality of some of the work and products used were less than promised and when questioned met with a response of “ that is how it is done here”! The Lennar lender was slow in response and after closing we found an error in use of funds by attorney. The Lender advised us to solve the issue with the new lender once the loan is sold. Very frustrating, since everyone was paid for services they did incorrectly and after closing will not correct issue. They want us to fix their mistake with additional funds. Lennar had a good reputation on the west coast but it seems like a different story here. Due to Covid is a common excuse but I wonder if it is overused. We are generally satisfied with our home but the total experience was nothing special. ... More

Don't explain items until after sale

Overall happy with my home. The purchasing process was painful. The person from the model visit let me down multiple times. She was non responsive, and made a significant mistake. I used Lennar Mortgage and he was quite disappointing.

I have found more than enough issues with the build of this home. Today I needed to get something from behind my drive that fell. What do I know it's a hole in the wall begins the active. Cabinets busted up and stove wobbly on a piece of cardboard! Not only that but I cannot get the stove back in its place because it is so crooked. Whatever took place to squeeze it in place that busted the cabinets is something. I can't do. Now I'm stuck here with a stove in the middle of my walk area in kitchen. My light switches were put in upside down. The shower door was put in incorrectly resulting in a leak. I'm so over this place. I will never refer a Kennard home to anyone. ... More

Everyone realizes the challenges we all faced w/COVID material shortages, etc. That said, however, very shoddy workmanship over an 8 mo period (yes I waited 8 months to close) is another matter. Issues like a toilet not secured to the floor, visible daylight at all door edges, zero caulking at all sinks, scattered debris on the roof, unsecured fencing (I could go on) do not require the services of highly skilled/trained workers. Lennar loves to tout the tech items they include (RING doorbell, security, etc.) but new home owners would be much better served if the builder concentrated on just mastering the art of construction. Hi tech of all levels can be purchased everywhere and not everyone wants Amazon tech. The best advice I can provide potential buyers is: ALWAYS secure the services of an independent inspector before closing, especially on new construction! (I have owned 5 homes in 5 states, all inspected prior to purchase and this was the worst outcome) It will be the best $300 you ever spent. Just ask my neighbors who did not and have twice as many issues..... some of which cannot be corrected now. In Lennar's defense, my inspector's 42 page report and the add'l. 13 things I discovered after moving in, have all been corrected or still scheduled for repair. ... More

The quality and workmanship of the home, especially for the price, was not what I expected. The work was rushed, lacked attention to detail, and the follow up was lacking. Two months after closing we still have several issues that have not been resolved and are still without items that were paid for as options. I would recommend for future buyers considering Lennar to hold money at closing or delay closing until all items are completed.

Loan officer did not use all information given. Loan officer locked us in on a rate of interest and we were floating. Property agents gave us the wrong information for the property most. Company.

This is the first time we have bought a home. We decided to go with a new build in the Woodruff area. The sales people and finance people were great. Once we were in the home it was hard to get a hold of the HOA over our neighborhood. I will say to read the CCRs before you put down any earnest money. They are not transparent about that. We have a few pets a lots of children. We wanted to put up a fence. They say explicitly that you can’t do chain link or wood fences. They want you to get a black picket fence. There are two other homes in the area with white vinyl fencing. So we decided to go ahead and ask for the white vinyl as the dogs can jump over the black picket fencing and there is no privacy with those. The HOA approved our request but only with constant hounding. It took months for an approval and they have it written in the CCRs that they can take as long as they want to get back to the home owners with an answer. Well, we decide to go ahead and order the materials and get a contractor to schedule us for install. Two days before the installation of our new fence the HOA sends another email stating that they have to revoke our approval because Lennar “the builder” decided they don’t want us to have white vinyl and we have to stick with the black picket fencing. The HOA even wrote in an email to me stating that they are all for the change to include the more modern fencing options but they can’t do anything against Lennar. Now I have to spend more money on legal counsel and will be looking to sell my property if we can’t get this settled. By the way, we can’t get a straight answer for anything, Lennar points us to the HOA and then the HOA points us back to Lennar. I highly recommend doing all of your due diligence. If you are a new home buyer please please read your CCRs before committing to anything. Lennar is not on the home buyers side, they only want you to buy their homes. I mean we are working to bring up the value of our homes and feel comfortable in them. ... More

Closing delays, could not find out what the cause was. Reached sales manager and got the usual answer, everything is blamed on COVID effecting supply's. Everyone I spoke to appear to be following a script in answering my questions. Finish work is below average, crack in garage floor (told it was normal) at first walk thru. Large gaps in crown molding and base board corners, caulk is already cracking and I will need to repair. (Lennar's answer as always is its in spec) The upstairs HVAC return air duct was not installed at the time of the first walk thru, completely missed by construction manager. Banister splintered, stain from banister spilled on stair carpet, and on and on. After closing and moving in we discovered large gap in front door seal, still being worked on. Kitchen Cabinet is coming apart in corners, small countertop front left corner broken and appears to have been glued back on in an attempt to repair. Water meter box missing, HVAC system lines entering house are not sealed/covered. Paint is very thin and not washable. All interior door hinges were missing screws. Large gaps between molding and cabinets (all). The media cabinet is a joke, not usable as installed, only two cat 5 lines installed, one in living room and the other on the wall next to refrigerator. Builder would not install additional cat lines. Options that had been added, but could not be deleted were very expensive. HDMI cable and electrical outlet mounted on living room wall 65 inches from the floor, $800 option. Under counter lights $1400 option. All builders in this area add items at ridicules prices. Take it or don't buy. Our previous house sold quickly and we were in an Air B&B, furniture in storage for 2 months, other wise would not have closed. I'm 75 years old and did not expect to do all the finish work and repainting needed in a new home. I will say, so far Lennar's customer care (warranty) people have been helpful and pleasant to work with. ... More

There was a site manager, everyone was calling him TK. He made me sign the pre-check list completion before the closing and verbally confirmed one of the issue with the patio door was fixed. I believed him,lol. When I checked it, it was not, I let him know he said he will take care of it by end of the day. But It was still not fixed. I had to request a warranty repair. On the other hand the warranty departman gentleman Gary was great. Good follow up, helpful. Also I would say that the quality of the building is average & below average as expected from mass builders. Oh no new home owner gift received also... lol ... More

My house has many cheaply and sloppy done workmanship. Chalking is messy in many areas, clay sand under the appliances in the kitchen, countertops are not the best quality you would expect from the price I paid for the house. There are no towel racks installed in the bathrooms, which should be a standard item in every home purchased. The floor quality is not the best either, the carpet does not have proper padding underneath, a must for getting the best wear out of your carpet. The houses in Blue Ridge Village are being built too fast and good quality is missing.

Horrible finish work, drywall, paint, carpentry. They really cheap out on the finishes...no towel bars, no mirror in the powder room. Have had 2 warranty claims already for electrical outlets not working.

This is my 3rd new construction home with a big builder and there are so many issues. Way too many appointments to count to have things corrected from things that should have been ready to go to major issues like leaks. Subcontractors are horrible and do not care about quality. Employees will say anything. Mortgage experience was not good. I didn’t find out until an hour before my closing appointment that I was set to close, so I had to rush to the bank to wire funds and then rush to get to attorneys office in time. Horrible experience and I do not feel confident in my home quality.

OK buying experience, but have had issues since day 1. Beginning to regret buying here.

Dan the salesman was great and worked well with us. The problems seem to be with corporate and their response to our concerns. We purchased the home while we were living out of state and across the country so we were not able to observe the progress on our home being built. However, there were certain benchmarks in the building process that Lennar wanted us to be there for. The first was the pre-drywall inspection/ orientation. Since we were coming from across country we asked that we would get three weeks notice. We were assured it would be ready by the date indicated. We flew out for the inspection only to be told our house wasn't ready and that we would do a walk through of the same model at a different address. Our home wasn't ready for the walkthrough for another month. Then it came time for the final home orientation and walkthrough. Due to the fact that we were coming from across country and the airfares were considerably less a week later we asked if they could put it off a week. Corporate would not grant our request and insisted that we be there on their specific dates and close on their time frame. It was clear when we arrived that the home was not even close to being closed. The walkthrough was a disappointment and a disaster. The finishing work was horrible and still rough, the windows were all different types, the miniblinds were not all installed, it had the wrong front door, and there was a myriad of other problems too numerous to list. It was obvious it was a rush job and corporate just wanted the house " off the books". We found that the house was not even close to closing on and we refused to close on it until most of the items were fixed. We ended up closing on the house about a month later. Lennar was not very sympathetic to the trouble and inconvenience they caused us for two cross country trips that they requested we attend but were useless because they weren't on schedule. In all fairness they did pay the airfares for our final trip to close on the house, but they didn't pay any expenses or compensation. Since taking possession of our house, I noticed that the door to the downstairs was put in backwards. It will need to be completely removed and reinstalled. Overall, I feel it was a rush job and there was a lack of attention to detail. Lennar comes across as taking pride in their customer service and quality of workmanship. With the exception of a few individuals, I found neither of these in the purchase of this home. ... More

My experience with Lennar revealed serious issues in both their lending partner process and the quality of the home’s construction, and buyers deserve to be aware of these problems. Lending Experience: Lennar’s preferred lender made repeated and unacceptable errors during my loan process. They entered my name wrong and my address wrong on multiple documents—basic information that shouldn’t be difficult for any competent mortgage professional. After seeing several mistakes on fundamental paperwork, I lost all confidence in their ability to handle a home loan accurately or securely. I had to switch to an outside lender at the last minute because Lennar’s own lending team could not meet a basic standard of care. Construction/Design Defect: After closing, I discovered that Lennar installed a refrigerator that is physically incompatible with the kitchen layout they built. The refrigerator handle hits the wall, the door cannot open fully, and the bottom drawers cannot be pulled out because they collide with the door. This is not a matter of preference—it is an obvious and preventable design and workmanship defect. Instead of taking responsibility, Lennar’s proposed “solutions” were: Remove the fridge drawers (so the appliance becomes partially unusable), or Charge me $500–$750 to replace the fridge with one that actually fits the space. Charging the homeowner to fix a construction error that Lennar created is unacceptable, unprofessional, and legally questionable. Under South Carolina’s implied warranty of workmanlike construction, Lennar is required to deliver a home built in a reasonably workmanlike manner, free of design defects, and suitable for normal use. A refrigerator that cannot function in its assigned space violates this warranty. Additionally, forcing a buyer to pay extra to correct a defect caused by the builder can fall under the South Carolina Unfair Trade Practices Act (SCUTPA), which prohibits deceptive or unfair business practices. Requiring an upgrade fee to make a brand-new home functional is the definition of an unfair practice. I purchased a new home with the expectation that the kitchen—and its included appliance package—would operate as intended. Instead, I received a layout that literally prevents the refrigerator from opening. Lennar needs to correct this defect at their cost, not mine. Until Lennar steps up and addresses this issue according to South Carolina law and basic professional standards, I cannot recommend them to anyone looking for a reliable builder or mortgage experience. ... More

Building quality is bad .