Lennar Reviews in Myrtle Beach, SC
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What Myrtle Beach Homeowners Have to Say About Lennar.
Read all 317 verified reviews from homeowners that built a new home with Lennar in the Myrtle Beach area. Myrtle Beach homeowners have rated Lennar an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Myrtle Beach Area
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Customer Reviews
Purchase and quality
- William V.
- Verified HomeBuyer
- November 22, 2022
- Little River, SC
The agent handling our purchase, Danette, was excellent. She was very responsive and handled our needs very professionally. The house has an excellent floor plan and lot. However, no quality assurance of the work was performed. The house should not have passed occupancy inspection due to no water to the kitchen through the hot water line. A closet door was a single, instead of a double door per the house plan. Cabinet doors were poorly aligned. Guest bath vanity drawers did not close due to improperly placed water line. Garage door did not align with pavement, resulting in a gap. ...
Lennar responded:
Hi William, and thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. If anything is outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Not Impressed
- Michael S.
- Verified HomeBuyer
- November 09, 2022
- Myrtle Beach, SC
Not impressed at all. Leading up to our closing we had nothing but problems that weren't completely address by the time we closed and had to be addressed after moving in. Had a water leak within days of closing which has now caused a mold issue that is taking weeks to even address and our new home being torn apart. Build quality overall for the purchase price is not great in my personal opinion, for example we didn't even get a screen door included with a sliding patio door, cabinets are poor quality, majority of second floor has squeaky loose subfloor, cheap laminate floors and cheap ...
Lennar responded:
Hi Michael and thank you for your review. We are sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, moving forward, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Disappointed in the final product, house has a lot of horrible finishes,
- Anonymous
- Verified HomeBuyer
- September 13, 2022
- Myrtle Beach, SC
I’m very disappointed in the way they handle homebuyers .
Lennar responded:
Hello, we appreciate your feedback. If you would like us to follow up with you, please send us an email at corporatecustomercare@lennar.com. Provide your name and address and details of your concerns, so we can review and follow-up on you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
workmanship is really bad
- Kenneth S.
- Verified HomeBuyer
- March 22, 2022
- Longs, SC
WE BOUGHT THIS HOUSE SIGHT UNSEEN DUE TO LENNARS PAST REPUTATION OF BEING A QUALITY BUILDER, THIS WAS A BAD MISTAKE STILL TRYING TO GET THINGS FIXED, DEFINITELY WOULD NOT HAVE BOUGHT THIS HOUSE, SO SAD T0 SEE A BUILDER GO THIS ROUTE
Lennar responded:
Hi Kenneth, thank you for taking time to share this review. We would like to apologize for the frustrations you have faced with getting items corrected in your new home. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
The lack of customer service from several walk throughs to address issues to having items that were not repaired after setlement
- Anonymous
- Verified HomeBuyer
- July 19, 2021
- Myrtle Beach, SC
Drywall and painting of our home was rushed and it shows. We have crooked wall as well. The lack of concern from our project manager during walk throughs was terrible even though he promised all of our concerns would be addressed and corrected.
Lennar responded:
Hi, thank you for taking time to write a review. We are very sorry to hear about the issues you listed including items that were not properly addressed. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Poorly built homes
- Rhonda N.
- Verified HomeBuyer
- July 07, 2022
- Myrtle Beach, SC
My mother said if you have noting nice to say don't say anything so I guess I have nothing to say.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Lennar - Not worth the hassle.
- Anonymous
- Verified HomeBuyer
- June 27, 2019
- Myrtle Beach, SC
Not worth the hassle. To many unresolved issues. No honest answer about anything.
Lennar responded:
Thank you for your feedback. Please send a direct message to us at corporatecustomercare@lennar.com with any outstanding items you have, so we can review and follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible
- John M.
- Verified HomeBuyer
- November 29, 2022
- Myrtle Beach, SC
The overall quality of the home is embarrassing. If Lennar could buy back the home today, I would gladly sell it! Too many things wrong to even begin.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Would not recommend Lennar to anyone.
- Erin H.
- Verified HomeBuyer
- March 22, 2022
- Myrtle Beach, SC
Would not recommend Lennar to anyone. The workmanship is very very poor. There are countless errors that need repairs. The same repairs are having to be completed multiple times due to poor work. There is a lack of communication within the contractors. Workers will come to my home, and not know why they are there. There are paint stains on flooring and carpet. It’s also very hard to get responses from employees with Lennar. Overall, I definitely would not recommend Lennar. The experience has been a complete headache.
Lennar responded:
Hi Erin, thank you for sharing a review. We want to apologize for the poor experience you have gone through from the initial condition of your home through getting these items corrected. If you have anything outstanding in which we could follow up, please send us a message at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Home is great never use Lennar Finance again
- Jill Boulware F.
- Verified HomeBuyer
- May 25, 2024
- Myrtle Beach, SC
Rather than review the loan package and request all needed items at once the person handling the loan kept asking for one thing at a time so I would submit the one document they asked, and then the next day they want another and then another I ended up having to stay in a hotel because I sold my prior home and had nowhere to go. I’ve purchased many homes through the years and this was the absolute worst experience I’ve ever had!!
Lennar responded:
Good afternoon ...
Total Score 1
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Mixed results
- Mary Z.
- Verified HomeBuyer
- July 12, 2022
- Myrtle Beach, SC
Mixed results From the sales department, we received miss information. Multiple information was incorrect. Downright incorrect. Also left out good things about the house that we didn’t even know about.. We feel there were changes made to the house and the sales person was never informed. The construction manager and sales person gave us a closing date. Your corporate closing coordinator move the date forward by three weeks and Cost us thousands of dollars and the house was not ready. In addition to that, whoever was in charge of the paperwork was nowhere near ready to have all these homes ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 4
Still needs work done 6 weeks in
- George A.
- Verified HomeBuyer
- July 12, 2022
- Myrtle Beach, SC
Door hinges shutter drain wrong angle towel hook not installed .
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Extremely Poor Service and Communication
- Anonymous
- Verified HomeBuyer
- August 15, 2023
- Myrtle Beach, SC
We have purchased several homes in the past, and this by far has been our worst experience. First, we had many difficulties with the builders in order to get the issues fixed correctly in the home before the signing date. The representative who was assigned to us and who suppose to be handling these issues, made us feel like we were in the wrong for bringing them to his attention, and he tried to pursued us that these issues were not valid. We had to go over his head a couple of times in order to resolve them. Very disappointed in the customer service. As far as the actual closing, we had ...
Lennar responded:
Good afternoon, I would like to express my sincere apologies for the frustration you experienced. I would like to thank you for taking the time to share your experience with us. We are happy to know that you do love your home and the location.
If there are still any outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@Lennar.com
Total Score 1
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Experience
- Breanna H.
- Verified HomeBuyer
- March 05, 2024
- Conway, SC
I’ve written my review on another questionnaire and it’s too long to write: but this was the worst experience for myself and my family . Worst , and I do not write negative reviews , so that should say something.
Lennar responded:
Hi Breanna, we appreciate your review and we are also truly sorry that you had an unpleasant experience with Lennar. We are going to bring this up to our leadership to address.
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Never again
- Franklin L.
- Verified HomeBuyer
- January 30, 2024
- Surfside Beach, SC
Brio, the home final walk-through, I made them aware of some issues of the flooring of the house and some other details. The day came of the final war. True they weren’t take care of the person in charge told me they were gonna take care of the same day came back after closing they were not taken care of it, plus I believe it was my underwriter. Wait until the last minute to actually start working on my lawn we were supposed to sign on in the morning didn’t sign into 809 at night time then the title company was sending my personal information.
Lennar responded:
Hi Franklin, we apologize about the issues not being taken during the homebuying process. We understand that these frustrations can be very inconvenient. We will be sharing this information with our division leaders to improve. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 5
Responsiveness 1
The terrible experience
- Charles H.
- Verified HomeBuyer
- May 19, 2022
- Myrtle Beach, SC
Get your money and drop you as fast as they can. Been asking for items to be fixed for over 6 weeks without any progress. Started fixing items myself. Reported a water leak over 4 weeks ago and still waiting for anything to be done. Have no idea what damage that is causing. Still waiting on painting to be done and the gutters leak water everywhere but where they are meant to put it. Very sad buying experience!
Lennar responded:
Hi Charles, thank you for this review. We are extremely sorry to hear about the delayed follow up and frustrations this must be causing you. Please let us know if there are any issues that have not been addressed and our team will follow up with the division. We can be reached at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Realize that you are nothing more than a number with Lennar. This has by far been the worst home buying experience we have ever had.
- Richard B.
- Verified HomeBuyer
- February 01, 2022
- Longs, SC
You should consider taking your business to another builder.
Lennar responded:
Hi Richard, thank you for taking the time to write a review. We are sorry to hear about the poor service and care you have received with your new home purchase. If you have any issues that need additional attention, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - Closed 2 months ago, still couldn’t move in due to issues not
- Angela G.
- Verified HomeBuyer
- January 19, 2022
- Myrtle Beach, SC
Closed 2 months ago, still couldn’t move in due to issues not addressed as of yet
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - All around I have not found that this has been a very good experience
- Anonymous
- Verified HomeBuyer
- December 30, 2021
- Myrtle Beach, SC
All around I have not found that this has been a very good experience
Lennar responded:
Hello and thank you for your feedback. We would like to apologize for the poor experience. If there is anything we can do to help, please don't hesitate to let us know at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - I would not recommend lennar to any home buyer.
- Maria G.
- Verified HomeBuyer
- October 05, 2021
- Surfside Beach, SC
I would not recommend lennar to any home buyer. From the mortgage process to the poor workmanship I have experienced on my home and ability to take accountability, I would definitely hot recommend any of these homes to a new home buyer.
Lennar responded:
Hi Maria, thank you for this review. We are sorry to hear the frustrations you faced from mortgage through the completion of your new home. If you have any outstanding issues requiring attention, please let us know at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Loan Process is terrible.
- Gael D.
- Verified HomeBuyer
- July 18, 2023
- Conway, SC
The loan process is Terrible.
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
They Call It A Brand New Home.
- Tabatha A.
- Verified HomeBuyer
- November 15, 2022
- Myrtle Beach, SC
The model home we looked at was absolutely stunning. We were told that we would get the same quality as the model home. That was COMPLETELY 100% not the case. We purchased a brand new home that looked like it was a 20 year old remodel that someone let there brand new employee with no experience do. I will say Kyle the construction manager tried but there was little he was "allowed" to do to correct the issues. The project manager Aaron was extremely rude and arrogant to my husband when we expressed that the house was not 100% and that we didn't feel like we should close on it. We were ...
Lennar responded:
Hi Tabatha, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness of the customer care team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 2
not meeting proposed job completion
- Adolfo C.
- Verified HomeBuyer
- February 22, 2022
- Conway, SC
The overall experience was terrible I had to wait 19 months since I started my first payment and when we closed there was lost of items incomplete, not a good way to do business, we work hard to earn our dollars and we were treated poorly, craftsmanship bad, not a quality control system, lots of imperfections across the all house.
Lennar responded:
Hi Adolfo, thank you for this review. We want to apologize for the number of frustrations you had to face that led to a poor experience with purchasing your new home. If there are any items outstanding, please send us a message at corporatecustomercare@lennar.com and we will follow up with the appropriate team. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - Poor workmanshipFull disclosure not evident
- Jacob B.
- Verified HomeBuyer
- September 23, 2021
- Myrtle Beach, SC
Poor workmanship Full disclosure not evident
Lennar responded:
Hi Jacob, thank you for taking time to write a review. We would like to apologize for any disappointment you experienced with the workmanship in your new home. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Lennar cheated me out of $10,000
- Antonio A.
- Verified HomeBuyer
- November 14, 2023
- Little River, SC
Purchased home for $281,000 supposedly on a deal. 6 days after we closed Lennar drops prices on identical house to $271,000. This is stealing from a customer. Spoke to Greg the salesman and he said there is nothing he can do. I felt like i was dealing with a car salesman. Will never purchase from Lennar again and ive told all friends, family, neighbors, and anyone i come across to never ever purchase from Lennar.
Total Score 1
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
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