Lennar Reviews in Nashville, TN

This is the most unprofessional thieving company I have ever done buisness with. I bought a house with lennar and during the process before they get their money they were responsive and helpful, after I closed on the house in just a couple of weeks during warranty they dont pick up calls, they don’t answer texts or Voice mail, they just ignored us completely as we were calling them about issues they made in the house that only showed after a couple of weeks To top it all- we had a leak and it was the builder’s fault and the technician that came in to look at it lied on the report to make it sound we had something to do with it and now lennar is asking us to pay thousands of dollars to fix it while we only had the house for three weeks- we literally lived in it for a few days as it took us some time to move in. They are a bunch of lying THIEVES that will do anything to get out of work they should do. NEVER buy with lennar and do the same mistake we did they will ruin your house and their warranty is a joke. The most unprofessional company ever. ... More

Over it is ok experience to work with Lennar, the final walk through by construction manager and customer care rep, they are not that knowledgeable any question asked it is pretty much "i think so " and "i am not sure " answers.

Never heard back from anyone on a 30 day check up. Some of the paint issues were not taken care of. It seems like they hurry on a lot of things. Cheap work around some of the woodwork. The pool is way to small for this size of a neighborhood.

5-10 experience in over all

I had one roof leak and one air conditioner drain leak in my loft area. The leaks have been fixed however I’m still waiting for the drywall and an upholstered chair that was stained to be fixed. It’s been 3 weeks. Also the garbage dumpster is not emptied on a regular basis. The management company states trucks are in the neighborhood blocking the dumpsters. There have been no trucks on the street for the past three weeks. Lennar needs to change the HOA management company to one that is more responsive. 4 phone calls and an email have proved to be ineffective. I’m to the point of not paying my HOA dues as I am not receiving the services that I am paying for. ... More

The Lennar home buying experience was quite pleasant. The on site agent, Angela was GREAT to work with. Gary the builder always made time to answer my questions and never made me feel like I was a bother.

We had a couple of minir issues that we let our point person know and they were fixed fairly quickly

Good: Economic house in growing community. Decent neighbors for the most part. Larger yard than other new home options in the area. Plenty of sq footage for the price (compared to other new home options) Bad: Curved Walls and Ceiling Lines everywhere. Like every room or closet. Kitchen appliances and cabinets feel cheap. Painting overall pretty poor. Everything looks rushed without a care about final look. Also poor cleanup with paint splatters everywhere and not cleaned as promised during the new home orientation walkthrough. Having seen the trim before painting, it was very poor workmanship. 1/4" gaps between trim corners seemed like the norm, and just fill it in and paint over it. Back yard grass non-existent. Just weeds. Plenty of weeds in the front yard too. ... More

The overall experience was pretty good. There was a lack of response and “weekly” updates as it got closer to my house being finished, the expectations set in the beginning were that updates would be more frequent the closer we got to the finish line. The first walk thru was very thorough. Some issues found in the second walk thru(siding falling off my house), fridge not being level, took over a month to get fixed and it took submitting several tickets to the customer service department. The customer care rep I have now is very responsive and after I got in touch with the siding company, they had my issue fixed in a couple of days. Overall, I love my house. A few things I would change are the paint and carpet. Everything that touches the wall makes a mark and the carpet is starting to come up in the doorways. The pool in the community is still not finished(I started this journey in august 2021) and looks like it will be great for about 10 children when it is completed next summer. It is quite small, not what the advertisements brag about when you first pull in. ... More

We have had issues ever since we closed on the house and it was like pulling teeth getting them fixed. The only person that actually helped us was Derrian and he was/is awesome, as he is still helping fix the last remaining issue. We never received our 30 day TLC that we were told would be happening, we just received an email asking how it went but nobody came for it nor was it scheduled. I understand these are homes going up really fast but I at least would like everything to be working/minimal issues for the price we paid.

Buying my house was easy … so many inconveniences moving in. I wasn’t told about all the construction that was and is still going on. Workers & other vehicles parking on the street inhibits coming and going. Window part had to be replaced and the front door lock does not open using “Level” auto lock. Painting was being done even as I was moving in. I will say, however, Steve and Gavin have been most helpful.

So far it was ok. There was some issues but was solved it.

Subcontractors: the attention to detail is lacking. No home will ever be perfect but you can tell when a subcontractor cares about the quality of work they complete. These subcontractors left carpet being lifted up in corners, paint on the baseboards, more paint needed on the walls, and the sod is absolutely ridiculous. There are seperations between sod spots the size of my foot. Lennar- If Lennar truly cares about the communities they are building they will have the common grounds sodded and the subcontractors pick up their messes. I continuously pick up trash in my back yard, had gravel sitting in my newly laid sod (which I laid myself) for the last week. Project Managers and Community Managers- They are all great, but its clear they are stretched thin. Lots of potential but I have been let down with the 25-30 items existing on my 30 day walk through. This is also after paying for a buyers expensed home inspection. ... More

It was pleasing to work with Lennar

When we signed for our house back in December of 2021, there were window shortages, counter top shortages, and other manner of shortages that were prevalent in the industry. Our sales rep, Angela, assured us that Lennar was running on time at that point, and that we were most likely to close on June 22 of 2022. Fast forward to the early spring, we were getting calls from Angela, and the project manager Gary weekly giving us an update. We closed on our house on May 27th, almost an entire month early. We were aware of the entire process the entire time. Any issues that came up in that time, Lennar had fixed almost immediately. It's rare that I see companies in general, let alone home builders be this communicative, responsive to questions and feedback, and get done ahead of schedule. This is the best home building experience that I could have asked for! ... More

It wasn’t a bad over all experience, until after you close and there still a list of things incomplete, and they don’t want to do the completion of there build. Then it will become a “process”, and beyond that your home will have a broken fridge and a missing glass panel out of your garage and rooms missing door stops in. Not bitter, just do better.

We got in a waiting list for a Cumberland home and were notified in October 2021 that we were next up. From day 1, Angela was awesome to wok with. She communicated the process, provided weekly updates, and responded to emails and text messages. We live out of state and needed to rely on Lennar for updates as it was not possible for us to be on site routinely during the process. For ease, we decided to go with Lennar Mortgage. Shelley was super friendly and helpful as well, even having an initial conversation with me on a Saturday. We did get to visit the property a couple of times with advance notice and were given a tour and had our questions answered. Walkthrough pre closing and final walkthroughs revealed some issues as were to be expected- touch ups needed, etc. We had an issue with the driveway and a sink faucet that were quickly addressed. We cannot say enough good things about Gary! He is knowledgeable, personable, and kind! We had to have the driveway repoured. This meant we couldn’t drive on it but needed a place to put a POD. He promised and delivered on getting the big dumpster in front of the house moved for the POD to be delivered. After closing, we met with Kyle who was in charge of Warranty information. It was a LOT of information but he explained everything thoroughly and answered our questions, providing us with his contact information if we needed him for anything. This was our first experience with Lennar. We have personally had a new construction and complete renovation experiences before. Doing this at a 1000 mile distance was as easy as it could be. We closed on our house March 25, 2022! This was FIVE MONTHS after signing the contract! Lennar should recognize the value that Angela, Shelley, Kyle, and Gary brings! Angela was our first point of contact and make a great first impression. Shelley with Lennar Mortgage made the process as easy as a mortgage approval can be! Kyle knew his stuff! He was patient as we digested the information and asked questions. As for Gary, any company would be better by having him working for them. He is about the best we have seen in this business. ... More

We had a good experience with Lennar. The overall quality is as per the price you pay. It will be good if they can allow little bit of customizations. Their overall response to the issues is good.

Everything about the exterior is amazing. The inside quality was rushed. The painting, caulking, lighting, and details were all very poorly done. If they did not rush to get it done the house would be perfect. The craftsmanship just went out the door because of the rush for whatever reason.

Everything is good. But I have a small concern at my backyard wherein there is a detention pond which comes under HOA was not maintained properly I think because I can see a lot of debris at it’s banks. I moved here 3 weeks back and did not see any HOA work going on.

Built to fast, not everything was completed, still having issues and finding new things wrong! Issues slow to be resolved! Seems like no one cares about the issues at hand. No communication!

Excellent customer service and responsiveness

From sales to building supervisors to warranty people these are great people. They are very concerned that things go right and that we are taken care of. The issue appears to be inexperienced, underqualified workers who are rushing through jobs. The quality of the workmanship and attention to details is poor. Thankfully, the staff is working to see that all issues are addressed to our satisfaction.

Lennar home builders to doubt when compared to other builders using quality building materials and red customer service really reference observe when compared to local Tennessee homebuilders.

Casey, our sales rep was amazing and very attentive. If I was only grading him it would be perfect scores! At our orientation we were told that the person that usually does it wouldn’t be able to make due to COVID exposure. We understood that completely. So Mike (construction supervisor) did his best to fumble through the orientation. He told us that the other gentleman would schedule a follow-up in 30 days. That never happened. He also told us that they would replace a dented refrigerator door and that hasn’t happened. The workmanship on this home is below average. So many things that I couldn’t possibly list here. Also the are a lot of things that were poorly thought out by whoever designed the home. Don’t even get me started on all of the technology that we were never explained or shown how to operate. In his defense, Casey has tried to help with the tech training even though that’s not his job. Again, if not for Casey this would be. One star review. When you pay almost $450k for a new home you have certain expectations… those were not met here and it would be difficult for us to recommend Lennar as a builder. Not that none of this matters to Lennar since they are selling these houses as fast as they can build them. They’re getting their money so they apparently don’t care about the quality. I don’t expect to see this review posted anywhere prospective buyers will see it however, which is a shame. ... More