Lennar Reviews in Nashville, TN

I had one roof leak and one air conditioner drain leak in my loft area. The leaks have been fixed however I’m still waiting for the drywall and an upholstered chair that was stained to be fixed. It’s been 3 weeks. Also the garbage dumpster is not emptied on a regular basis. The management company states trucks are in the neighborhood blocking the dumpsters. There have been no trucks on the street for the past three weeks. Lennar needs to change the HOA management company to one that is more responsive. 4 phone calls and an email have proved to be ineffective. I’m to the point of not paying my HOA dues as I am not receiving the services that I am paying for. ... More

Good: Economic house in growing community. Decent neighbors for the most part. Larger yard than other new home options in the area. Plenty of sq footage for the price (compared to other new home options) Bad: Curved Walls and Ceiling Lines everywhere. Like every room or closet. Kitchen appliances and cabinets feel cheap. Painting overall pretty poor. Everything looks rushed without a care about final look. Also poor cleanup with paint splatters everywhere and not cleaned as promised during the new home orientation walkthrough. Having seen the trim before painting, it was very poor workmanship. 1/4" gaps between trim corners seemed like the norm, and just fill it in and paint over it. Back yard grass non-existent. Just weeds. Plenty of weeds in the front yard too. ... More

It wasn’t a bad over all experience, until after you close and there still a list of things incomplete, and they don’t want to do the completion of there build. Then it will become a “process”, and beyond that your home will have a broken fridge and a missing glass panel out of your garage and rooms missing door stops in. Not bitter, just do better.

The overall home value is okay but could be lower in price. Lennar staff has been helpful.

Responsive to warranty issues, however, not responsive to living conditions in the neighborhood. Previous construction manager John made sure issues in the neighborhood were addressed immediately. That is no longer the case since he left. Construction trash, early construction noise on the weekend by subcontractors ( before sunrise) is completely unacceptable and construction workers and subs race out the streets at a very high speed.

The workmanship of the contractors is absolutely horrible. It seems like things are just thrown together. We had entire trim areas not painted, holes behind bathroom hardware, nails missing in shower drain and outdoor shutters...etc. This is the second home that we have built, and the final product's quality has been devastating to say the least. It is my hope that future homebuyers experience contractors who want to do their best for every homebuyer and that the building/project manager communicates and evaluates employees in such a way that a culture of excellence is created.

The trades they use do not do quality work. We have found that very cheap materials are used to cut costs and they are very hard to get out and fix any issues. We have dozens of items waiting to be fixed and our Lennar rep is unresponsive. I’m so disappointed in this company, as the houses cost more than they are worth, and as homeowners we should be able to expect quality for $400k. If we could do the homebuying process again we would not use Lennar. Be sure to get your own inspections done, and avoid Lennars mortgage company if you are able. They have a waiting list of people a mile long waiting for houses, so their customer service is shotty because there are plenty of families who would take the house if you choose to not move forward with the purchase. I felt almost bullied into leaving some of the issues. I just want my home to be safe for my kids and issue free, which is why we chose to buy a new build, but Lennars lack of quality has kept me up at night and made me nervous we didn’t make the right choice. Every single Lennar home in this community has issues, and every neighbor I talk to has their own lists of things waiting to be corrected. Sorry for the negativity, I’m just trying to be real. ... More

Everything went smooth until after closing. I moved in with broken windows and a promise they would be replaced. 4 months later I’m still waiting for them to be replaced. The lack of communication is ridiculous. I called the “customer service rep” and he didn’t even have the decency to call me back. His response to my phone call was to just copy me on an email to someone else . Didn’t even waste his time sending me an email directly addressing my issues/ questions.

We had so many repairs around the house that has taken so long to get it done. We have been in this repairs issues for almost three months now

We were told if we didn’t close by May 30th we wouldn’t get the special interest rate, our original closing date was June 17th, we moved it up to help them meet a quarterly quota. Our agent informed me that this was one of the top three worst and most challenging buying/selling experiences he’s encountered in his entire 10-year career in real estate.

We have had issues ever since we closed on the house and it was like pulling teeth getting them fixed. The only person that actually helped us was Derrian and he was/is awesome, as he is still helping fix the last remaining issue. We never received our 30 day TLC that we were told would be happening, we just received an email asking how it went but nobody came for it nor was it scheduled. I understand these are homes going up really fast but I at least would like everything to be working/minimal issues for the price we paid.

I purchased a new construction home and unfortunately it was not the greatest...or even a good experience. The new homes sales rep did not seem knowledgeable when asked questions and on at least 3 occasions told me things that were not true about finishes and the lot. The structure of the home seems good. However, the finishes were not done thoughtfully or carefully at all. Sloppy paint (on the flooring, cabinetry and spots on carpet), caulking on doors and cabinetry that is very thick and stands out in spots, low quality appliances and finished products. It really is just the shell of a home that needs a lot of work. The bathrooms don't even have vanity lights...there is one recessed light in the ceiling. It appears (and seems others have expressed the same concern/ frustration) that Lennar is notorious for cutting costs as much as possible and it shows. The post sale team I have worked with has been wonderful but everything else has been a poor experience. ... More

The build experience with Lennar was terrible. I have told my friends to go elsewhere unless this is all they can afford! From the get go, things were chaotic and disorganized and unprofessional. The selling team will tell you one thing and then later say something completely different and act like you’re the one who made it up! Then when we moved on to construction, everything seemed alright until we had issues with the build that our inspector found. There was so much sloppy workmanship. And the construction manager said he made necessary repairs that we were able to check and find out he didn’t actually do! The mortgage team started off alright, which was a huge plus after working with the selling team. However, they ended up also being chaotic and disorganized and unprofessional. The home looks good, and I like my neighbors. The building experience was awful though, so I wouldn’t recommend it to anyone unless they’re okay with sticking through a horrible process. I have worked with another builder before who had much better employees. Lennar is unfortunately filled with unprofessional, unkind employees who don’t tell the truth. Be sure to get a pre-drywall inspection and another inspection before closing. I like my house, but it was a rough process getting here. ... More

I am very disappointed with my new townhome. LOTS of slipshod work and no attention to detail in making things look nice. LOTS of corners cut. I would not recommend Lennar Builders or my sales person. He never gave updates when he said he would and repeatedly would not return phone calls for weeks.

The workmanship was poor, drywall imperfections everywhere and gaps in trim. Pretty disappointed. I have also had very little communication from the sales and warannty team. I bought a home with David Weekley a year ago so I have a good baseline understanding of the process and Lennar's experience was far inferior to David Weekley's.

GOOD FOR SELLING A HOUSE, ONLY THAT, SINCE THEY DO NOT DELIVERY THE HOUSE 100% READY. ITS QUALITY CONTROL IS BAD AND THE RESPONSE LEVEL IS VERY POOR.

The overall quality for the price paid was very disappointing. The AC unit was not set up correctly and leaked in our ceiling, the trim was not straight on almost all walls, paint was splattered on our new floors and stained. The floors have nail pops and bumps, and the walls have many pops and cracks already. I would not purchase another Lennar home unfortunately. Great customer service but poor quality home.

Subcontractors: the attention to detail is lacking. No home will ever be perfect but you can tell when a subcontractor cares about the quality of work they complete. These subcontractors left carpet being lifted up in corners, paint on the baseboards, more paint needed on the walls, and the sod is absolutely ridiculous. There are seperations between sod spots the size of my foot. Lennar- If Lennar truly cares about the communities they are building they will have the common grounds sodded and the subcontractors pick up their messes. I continuously pick up trash in my back yard, had gravel sitting in my newly laid sod (which I laid myself) for the last week. Project Managers and Community Managers- They are all great, but its clear they are stretched thin. Lots of potential but I have been let down with the 25-30 items existing on my 30 day walk through. This is also after paying for a buyers expensed home inspection. ... More

Sales and local construction manager did a great job. The process of getting warranty claims resolved is terrible unless you’re talking to someone at the corporate office or a regional President. The preferred lender will lie and threaten you in an attempt to gain your business. Overall a pass if it were pass/fail (but not by much).

Poor quality of materials, framing bad so walls crooked and cabinets hung crooked. Cheap recessed lights and cheap cabinets. Never experienced a builder that does standby their work and do a 12 month punch list. Still issues outstanding and things not working correctly and I only closed 4 months ago.

Very cheaply made for what we paid. You can tell they build these homes in 120 days. Appliances are super cheap. Yes it's quartz countertops but very thin. Cabinets hit other cabinets when they're being opened which leads to paint chipping. Gaps in the trim (not flush with the floor). Cheap wire closet "organization". They had to use a zip off form of insulation for the attic as the HVAC was poorly installed - I know this bc my husband has been in the industry for 10+ years. I mean, the list goes on and on. Lennar Mortgage is beyond awful - and that's an understatement. Home buying process was an absolute disaster and the worst experience I've had by far in the 4 homes I've now purchased. From start to now - it's safe to say we will not buy another Lennar home. The only somewhat highlight is our customer advocate (who we call when something needs to be done) has been very responsive. ... More

Run the other way.

Most of the poor experience began at the time of the final walk. Nothing on the list had been completed. Numerous drywall issues throughout, bad paint. Entire new build fit and finish left a lot to be desired. When meeting with Lennar Reps, a couple of them stated "I didn't build it". Frustrating to hear when you are speaking to someone wearing a Lennar shirt. Was finally able to get things sorted out but took a visit with Division President to do so.

No Follow through. Several quality issues pre and post closing

I was waiting for this review to come to my email because I have a lot to say about Lennar. First off, during the building process we noticed that there was a "water leak" that was seeping and noticeable in our drywall. Lennar said not to worry and did nothing but touch it up with paint. The craftsmanship around the edges on doors and walls is very poor especially with the fact that it is a BRAND NEW home for the price we are paying. During construction we were told that we were not allowed to come see the progress on our home without a lennar employee, We scheduled a visit 3 times with our sales person to come out with us and NOT a single time did they follow through with that and we walked our home alone. Lastly, we were just supposed to have our 30 day paint touch up meeting with the customer cares team. I had to take off of work for this day to make sure someone was home. No one ever showed up to my home and I was very disappointed in this because I made time for them, but they never have made time for me. I will do my paint touch ups myself. I would never buy a used or new lennar home again and will never reccomend lennar to a friend. If I could put 0 stars on some ratings, I would. ... More