Lennar Reviews in Austin, TX

Overall the buying experience was great, however, after we moved in on 19 June 2026...not so great! The AC went out and it took 5 days to get it repaired. I had to get a hotel room after sleeping on my son's couch and was NOT reimbursed!!! Also the oven had some sort of gas leak and I am currently waiting for the repairman to show up to make repairs. That's too long to wait for ANY repair! How can they install appliances and then have to wait weeks for parts???

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On our closing day Lennar did not treat us with professionalism or good customer service. Lennar's poor internal communication caused confusion and distress for me and my family. We had to call several different contacts just to find out where we can pick up our keys. Finally, someone told us to go to Hutto, TX to pick them up which is about a 45-60min drive from our purchased home. I am pregnant and it's the summer time in Texas so it was already an inconvenience driving so far. Only to find out when I arrive they did not have our keys! The employee there made some calls and let me know that they'd place our keys in our new home, and leave the door unlocked. This wasn't professional or safe frankly. Since we've moved in we noticed several of the items that we requested to be cleaned or repaired were ignored. We purchased a new home and it's not up to the standard we were promised. ... More

House was not professionally cleaned as promised. Master bedroom closet rod not properly installed. The weight of the clothes causing the rod to bend. So it will eventually break. Big gap at the bottom of the fence. Why is the fence so far from the ground that you can see the cement that the post are anchored in. There's no way to keep a dog in the fence because the gaps are too big. The put the grass on top of the weeds. They don't take the time to remove the weeds. The gave me a dead tree and didn't anchor it down. You could see the tree was being traumatized more when the wind was blowing. The tree had not had time to grow roots and the wind was making it come from the ground. The tree looks dead now. All Lennar does is rush you through the closing and tell you to file a warranty claim. Send me the warranty claim link nobody told me how that works. ... More

It’s a worst experience buying house with lennar builder. They don’t work with you but against you. Lennar will never address complaints but will push your issue in loop so that you will give up and don’t raise new complaint . Lennar is a scam. We have all proof

Our experience was great! They were always there to answer questions, and address any is*****s which were very few. Always friendly and professional.

For a first time home buyer this was the worst experience ever! The lack of communication throughout the process, my house not being done at move in, and grass not installed till 3-4 weeks after move in. We also had a gas leak!!

This was a horrible experience dealing with the mortgage company. Buying a new house should bring excitement not in this case. Several times during our process, we taught of cancelling our purchase due to the loan department. We will definitely not recommend Lennar to family and friends!

House is great. Closing process could have been better.

This is the first house I bought after becoming a widow. The process was very fast.

From the start when Grecia first walked us through the available homes to meeting with Nathan for our final walk-through, to closing on our home. This process was efficient. Once we moved in there were a few issues with the A/C not working, the water heater shorting out. I want potential buyers to know that Lennar showed up and corrected these issues immediately. The A/C issues were fixed same day, and the water heater was fixed within two days! The service even after we purchased has been impeccable. A great company that stands by their reputation.

Overall the home is good a little details hear and there nothing i couldn't fix but so far is good. I wish customers has better services they need to improve their skills.

We never purchased the house. Will never work with Lennar again.

It seemed like none of the departments communicated with each other unless prompted by client or realtor. We finally got the home, but there were so many complications to get through and no one communicated with the other so everyone was on a different timeline. Moved in with a recalled gas leaking oven and no one from Lennar could help or even get in touch with the company that provided the ovens upon their request for the home. Have been moved in a little over a month and have noticed cracking in walls and ceilings from uneven settlement. Blessed to be in our first home, but as a well known neighborhood company they could improve in a few places. ... More

Thank you Lamar very much. My wife and I are very happy about our new home.

Make sure you note EVERY thing that needs work on your walk through. Glue on floors is a major issue. Driveway cracks are another big issue

Don't commit until you see the final product

The only thing that kept me going with the home buying is my amazing realtor. Lennar’s team was awful in communicating within themselves throughout the entire process. The day I was closing I had to call them and ask them if we were ever going to have a final walk through which they stated “I signed to skip it”. I asked to send me a copy of this supposed document to which they responded they were misinformed and that I could do final walkthrough 30 minutes before closing! Obviously it was rushed as we had a 25 minute drive to closing which we later regretted as we saw things that needed to get fixed before the closing. ... More

Awesome overall, but we were not happy with the closing experience. The couple before us had all the ladies at the door waiting, cheering them on with excitement. When it was our turn, she simply said, “You’ll get your copies by email,” and walked out. We were left wondering if we were done, so we just walked out expecting the same celebration, but got nothing. It did not make our day feel special. Other than that, we had a great experience and we love our home.

Bought home in Lu 3 weeks total.

Reynaldo u over priced home very cheap workmanship lock of paint job floors cracking tiles coming off one month after moving in poor land scape etc.

Everything is perfect but some small things could be improved For example the parking space outside the garage is not large enough it’s difficult to park two cars

The closing day was the highlight of my experience because I knew I wasn’t going to have to deal with Lennar anymore

I would not recommend Lennar based purely off the customer service. I received my keys one week after closing, as it was the first time going to the investment house far from where I live. I entered the home and hot water is blasting in all sinks and tubs given it was also the weekend of a freeze. The builders opened all the faucets to protect the house, which is a good thing, however, I am having to pay the water bill for faucets that I did not open. And prior to even visiting the house. This is absolutely insane. I issued the water bill with exact times that the water was running to the office and they are only covering half of a $220 water bill, despite knowing I did not open these faucets. I should not be responsible for stuff prior to my visit to the new investment house. ... More