Lennar Reviews in Austin, TX

Our experience was great! They were always there to answer questions, and address any is*****s which were very few. Always friendly and professional.

For a first time home buyer this was the worst experience ever! The lack of communication throughout the process, my house not being done at move in, and grass not installed till 3-4 weeks after move in. We also had a gas leak!!

This was a horrible experience dealing with the mortgage company. Buying a new house should bring excitement not in this case. Several times during our process, we taught of cancelling our purchase due to the loan department. We will definitely not recommend Lennar to family and friends!

House is great. Closing process could have been better.

This is the first house I bought after becoming a widow. The process was very fast.

From the start when Grecia first walked us through the available homes to meeting with Nathan for our final walk-through, to closing on our home. This process was efficient. Once we moved in there were a few issues with the A/C not working, the water heater shorting out. I want potential buyers to know that Lennar showed up and corrected these issues immediately. The A/C issues were fixed same day, and the water heater was fixed within two days! The service even after we purchased has been impeccable. A great company that stands by their reputation.

Overall the home is good a little details hear and there nothing i couldn't fix but so far is good. I wish customers has better services they need to improve their skills.

We never purchased the house. Will never work with Lennar again.

It seemed like none of the departments communicated with each other unless prompted by client or realtor. We finally got the home, but there were so many complications to get through and no one communicated with the other so everyone was on a different timeline. Moved in with a recalled gas leaking oven and no one from Lennar could help or even get in touch with the company that provided the ovens upon their request for the home. Have been moved in a little over a month and have noticed cracking in walls and ceilings from uneven settlement. Blessed to be in our first home, but as a well known neighborhood company they could improve in a few places. ... More

Thank you Lamar very much. My wife and I are very happy about our new home.

Make sure you note EVERY thing that needs work on your walk through. Glue on floors is a major issue. Driveway cracks are another big issue

Don't commit until you see the final product

The only thing that kept me going with the home buying is my amazing realtor. Lennar’s team was awful in communicating within themselves throughout the entire process. The day I was closing I had to call them and ask them if we were ever going to have a final walk through which they stated “I signed to skip it”. I asked to send me a copy of this supposed document to which they responded they were misinformed and that I could do final walkthrough 30 minutes before closing! Obviously it was rushed as we had a 25 minute drive to closing which we later regretted as we saw things that needed to get fixed before the closing. ... More

Awesome overall, but we were not happy with the closing experience. The couple before us had all the ladies at the door waiting, cheering them on with excitement. When it was our turn, she simply said, “You’ll get your copies by email,” and walked out. We were left wondering if we were done, so we just walked out expecting the same celebration, but got nothing. It did not make our day feel special. Other than that, we had a great experience and we love our home.

Bought home in Lu 3 weeks total.

Reynaldo u over priced home very cheap workmanship lock of paint job floors cracking tiles coming off one month after moving in poor land scape etc.

Everything is perfect but some small things could be improved For example the parking space outside the garage is not large enough it’s difficult to park two cars

The closing day was the highlight of my experience because I knew I wasn’t going to have to deal with Lennar anymore

I would not recommend Lennar based purely off the customer service. I received my keys one week after closing, as it was the first time going to the investment house far from where I live. I entered the home and hot water is blasting in all sinks and tubs given it was also the weekend of a freeze. The builders opened all the faucets to protect the house, which is a good thing, however, I am having to pay the water bill for faucets that I did not open. And prior to even visiting the house. This is absolutely insane. I issued the water bill with exact times that the water was running to the office and they are only covering half of a $220 water bill, despite knowing I did not open these faucets. I should not be responsible for stuff prior to my visit to the new investment house. ... More

My countertops were ruined in between the final walkthrough and my move in date. The cleaning crew was horrible and left streaks from a dirty rag on my white countertop. This left brown streak on my counter that after multiple cleaning attempts from Lennar can still be seen at the right angles. There’s was and still is paint all over everything from the paint “touch ups”. There is still tape from the yellow tape walkthrough on my walls. My floor is starting to gap between the planks.

This was the single most stressful situation of my life with next to no help from the builder/lender/title company (Lennar in all instances). My husband does not do email or anything electronically, so I had to do it in both our names. We decided the day before Thanksgiving that we wanted to buy the house. They called me and told me the initial loan application must be submitted before midnight in order for them to honor our agreed purchase price. I spent hours online trying to do that. I even received help from the Lennar Representative on property. She stayed on the phone with me until after midnight. Again, this is the night before Thanksgiving when we both should have been cooking. That was only the beginning. I was inundated with electronic paperwork coming to both me and my husband until we closed on 12/23. So for a month I did this. The biggest frustration probably was tge Docusign paperwork, which might normally be a good way to handle online paperwork, but in my case doing it for both of us it created much confusion and frustration. Each Docusign would come in each name and each one would have an access code. It was all coming to my android email that received email for both of us, so I could not tell which access code was for which document or which code was for my document or his. Several times they requested documents that were difficult to access or wouldn't download and no screenshot or picture was acceptable. Several times I went to the Lennar sales office and the nice lady there helped me. It also took her quite some time to complete the tasks and not without difficulties. At least once or twice she herself had to call the loan officer for assistance because it was so difficult. Each time, near the end of the process the loan officer would tell me if I didn't get it in by a certain time we would not close on the day we were scheduled to close. Each time I stopped whatever else I was doing to complete the documents he needed. I missed Dr. appointments, pulmonary therapy, and Holiday events with my grandchildren.When we finally thought they had everything they needed.and we were scheduled to close on 12/19, they wanted more. I was told if it wasn't submitted by 3:30 p.m we would not be able to close the next day. I hot it in before 3:30. Then I heard nothing from anyone about where are when to go for closing. No one would answer the phone after hours of course, The next morning I called the local rep from the sales office and she didn't know anything. I called the Loan officer and he wasn't available at first, then he didn't know when we would close. I called the cobtact at the Title company and she didn't know. They said maybe Tuesday, maybe Wednesday, on Christmas Eve! I told tgem wecwere not closing on Christmas Eve, we had family plans. This is Friday before Christmas on the next Thursday. We were planning to drive from Central Texas to Central Oklahoma to spend Christmas with our daughter's family and our grandson who was 1½ and we only had seen him twice. Lennar told me if we delayed the closing we would have to pay a 2%(I believe) fee for late closing. We canceled our travel plans and waited to hear when we were supposed to close. Again, no word by the end of day on Friday the 19th. Monday morning the 22nd I woke up and started calling people. Again no one knew when we would close. We were supposed to have traveled over the weekend and we still weren't sure when we would. Finally, before the end of the day someone called to tell us to come the next day, 12/23. We scheduled a time to be there and they called the next day and told us a different time. I told them we were on our way and should arrive by our appointment time and they said it was OK, we could come whenever, they had availability anytime. When we got there we were taken to a room just us and a few minutes later a Notary arrives. No one else! Not one person from Lennar showed up at our closing! The very first paper she gave us, I had questions, and the Notary said she couldn't answer any questions so I called the loan officer. I thought he might be in the same building because all of their offices were there. He informed me he works from home, (I knew that from the child and pet noises always in the background) and could not come. We were pushed and pressured to meet deadlines in order to close on the 19th, then it was delayed until 2 days before Christmas with threats of a penalty if we didnt close on that day, and not one person from Lennar could be bothered to show up. It was supposed to be a really exciting and happy day, but it was very disappointing and anticlimactic. Then the earnest money we were supposed to get back required electronic documents as well. Our home buying experience was not good at all. ... More

I had the original contract to purchase 205 Donnington Dr Hutto TX 78634 for $324,700. There was some issue identified, during the process of purchase.. I was stuck on multiple issues on post inspection.. were worried to move forward. The builder without acceptance of refund or acceptance in signature. Cancelled the contract. Later one week esclated and reengaged in contract for same home with $15,000 penalty higher in price, its sold to me at $339,750. Now this situation is escaltaed to local attorney, I am in process of court action and serve notice to Lennar in middle of Feb26.

From the start, the builder was great to our requests. But I don’t know why there is a concierge! She did nothing really to help. The salesperson was okay and a little helpful. Some of the items we were promised did not happen as far as getting the home ready just prior to closing. Everything pretty much is online; not very personal. Like I said, the best person was the contractor in charge.

Good process and distrbutions of fund. Co unications can be improved

They installed a leaking dishwasher TWICE. The repair person they sent out no called/ no showed THRICE!