I wanted to move in on the closing date that was promised. So I was ok if there were 2 or 3 items that could be fixed later. But I had around 45 items on the list. After 4 months, there are still several items that haven't been fixed. Especially the windows have so many scratches. Contractors from different companies have visited and taken a note of all the issues. Still there is no resolution. The painting/Stain on the rails are so poorly done. The house was not cleaned and I still dont have this resolved on the places where I cant reach. I would never trust Lennar with such poor experience.

Lennar responded:
Hi Fnu, thank you for sharing your experience with us. We would like apologize for the incomplete items in your new home and unsatisfactory completion of work. If there is anything we can do to follow-up on these issues, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

My house was not move in ready

Anonymous
Verified HomeBuyer
April 05, 2020
Austin, TX

My house has had 3 plumbing issues in 3 months. They've had to rip walls down, take out the floors and appliance, and repaint. I lost work time, my family and friends had to take time while all this work was done. Let's just say Lennar does not keep good on their promises. This was also my first home buying experience and it has been awful.

Lennar responded:
Thank you for taking time to share your experience. Please contact us at corporatecustomercare@lennar.com with details about your experience, so we can follow-up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Respect ,trust and quality

Amir S.
Verified HomeBuyer
March 17, 2020
Bastrop, TX

I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Broken pipe

Mehmet E.
Verified HomeBuyer
November 19, 2019
Austin, TX

I had a terrible warranty request experience with Lennar Homes

Lennar responded:
Hi Mehmet, thank you for taking time to share your experience. I would like to apologize for the issues you have experienced with warranty requests. Please email any outstanding issues to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

My concerns are not being addressed correctly

Ramiro R.
Verified HomeBuyer
July 10, 2019
Austin, TX

The issues with my front and back yard grass are not being taken seriously. I was told anything wrong pertaining to the grass would be replaced, now I’m being told I have to wait an entire year before it can be replaced.

Lennar responded:
Hi Ramiro, thank you for your comments. We are sorry to hear about your lawn. Please send a message to us at corporatecustomercare@lennar.com with your address, so we can review for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Rushed new build

Anonymous
Verified HomeBuyer
October 07, 2020
Austin, TX

If Lennar had spent just 1 or 2 more weeks rather than rush to close the home before the end of their fiscal quarter and month, the home would have been in a better quality. Same issue with everybody in the neighborhood. Lennar definitely preyed on the goodwill and naivete of first time home buyers and dangled the 1 year "bumper to bumper" warranty to get their inventory sold. First time home buyers beware! I would not recommend a Lennar/Village Builder new build to anyone. Thankfully, the issues are fixed one by one and the home is in great shape now.

Lennar responded:
Hi, thank you for your review, we appreciate the feedback. We would like to apologize for any frustrations you experienced with your new home. If there are any items you would like us to follow up on, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 0

Value 2

Responsiveness 0

Display

Lennar Reviews in Austin, TX

What Austin Homeowners Have to Say About Lennar.

Lennar

Customer Reviews

Nothing was completely done before handing over the key

My house was not move in ready

Respect ,trust and quality

Broken pipe

My concerns are not being addressed correctly

Rushed new build