Lennar Reviews in Austin, TX

The builder rushed everything and uses trades that have no honor or pride in their work. The laziest finishes I’ve ever seen. We had them re caulk three times and are still finding areas where they would only caulk trim on one side of the door.

Professional, friendly, responsive, timely, communicators

The lawn was unleveled and weed infested. The home interior was bug infested. And there were some speckled holes in the window trim. They would not fix these issues. The faucets and interior door handles are okay but seem cheap, would have been nice if better ones were included. Aside from that, everything else was amazing. Every team member I worked with at Lennar was tremendous, extremely nice and helpful, and communicated a ton, answered every question or concern I had. I no longer have reasons to reach out to them which is sad lol. But they have a job to do and other people to help.

Service after the sales lacks significantly. After closing there has not been any follow-up. Our stove never worked. We went back and forth with the electrical contractor and Frigidaire both pointing the finger at each other. The situation finally got resolved after six weeks. I still do not know how to operate my sprinkler system properly. ( no instruction Manuel left) .No instruction manual for any of the appliances or hvac. I feel like once they got my money at closing we were on our on.

They were very professional from buying the house to financing. They were very responsive to my questions.

Not happy with the service that was rendered. It seemed like they just wanted to push the sale through and move on to the next sale. Told things would be fixed before closing but even though the issue was small was not completed but I fixed it myself.

Happy with home but some issues. One appliance did not work from start and instead of replacing appliance we had to go through warranty repair that has taken 6 weeks so far. Interior paint is subpar not best quality.

Gr8 Value Investment in right pricing strategy

The entire home buying process went very smoothly from initial signing to closing. All parties involved were very helpful.

Too much online not enough in person . A lot of confusion

Had a great buying experience. Walked through every step with little effort. It was painless.

Found that the investment does not equate to the final product. The investment made does not support the quality or craftmanship delivered. The most upsetting thing was that the house was not ready for the first walk through and the punch list made during that walk through was not attended to as we conducted the final walk through virtually. We were assured that all items were taken care of. This was not the case. In short, we were lied to. I would not recommend the Lennar product to anyone. The value of the product is overinflated. The $300k home with the lack of value in material and workmanship should not be listed more than $200k. We look forward to moving as soon as we can. Probably take a loss.... ... More

We had a bad experience with the construction manager in charge. The house wasn't ready to move in because it had too many things to repair after three visits. They didn't follow up on what needed to be repaired. We moved in and realized that the kitchen tiles still hadn't been repaired. They told us it was too late and we had to call the warranty company, even though it was on the previous list. The warranty people told us they weren't going to repair it because we accepted the kitchen tiles as they were. They tricked us, and no one took responsibility. Very angry and frustrated, after many days of arguing, we managed to get the tiles repaired because it was as they promised us during the walk-through. Then the flooring started to fail again. We asked for it to be repaired because it was all installed incorrectly. From the first walk-through, they noted it, but they didn't replace all of it, just some. They came three times for warranty, and we still see defects in the flooring. The kitchen countertop was not properly glued, and they came to repair it under warranty, and it's still in bad shape. Everything has been bad from the start, and things still haven't been properly repaired. I wouldn't recommend Lennar to anyone. Poor service before and after buying the house. ... More

My home buying experience with Lennar has been overwhelmingly positive. The purchasing process was smooth, the financing team was fantastic to work with, and the sales staff were helpful and responsive throughout. Even after the sale, the people who have supported me with warranty issues have been excellent—professional, prompt, and thorough. However, the one major downside has been my experience with Lennar’s virtual call center. In particular, I had an extremely frustrating and disappointing interaction with a phone representative named Shannon, who abruptly hung up on me mid-conversation. This left me uncertain and concerned about whether my warranty issues would be addressed. Despite requesting to speak with her manager, I’ve still heard nothing back—only silence from that part of the organization. Thankfully, the local team handling the actual repairs has been great, but this call center experience was unacceptable and left a lasting negative impression. ... More

Overall horrible experience from the building manager lieing to me and trying to hide things down to a bad experience with closing with Lennar.

The whole team was quite attentive minus the Lennar Sales Concierge, calls or emails were almost ever returned. I was unsure what this role entailed as there was no assistance in that matter. The lender side was extremely responsive and attentive, quick as well.

Lennar quickly contacted me on my request. The care team was friendly and made me feel comfortable about my concerns.

I didn’t care for Cindy. I don’t think she had my best interest in mind. I don’t think she was forthcoming or honest

I didn’t receive a phone call from the sales agent when the loan funded. And the listing agent and builder will not accurately update the listing and remove it from still showing as pending or for sale and it’s been months since I closed. I’ve asked all parties repeatedly. On other notes, the house is sound and was accurately presented and is living up to what was highlighted during the initial inquiry of the property. Warranty inquires have been handled promptly. These other areas surrounding the purchase to impact the overall feeling of the customer and also it affects our interest in partnering with this builder again if these other areas are going to cause so much stress. Those areas need to improve. ... More

Everyone I delt with within Lennar has been great. Michael was great when he was showing me all the different models of homes and neighborhoods I had to choose from. The experience of buying the house was pleasant. I am extremely happy with my purchase. I had a small electrical issue and I used the app to put a request in on the warranty and an electrician was here the next day to fix it. The neighborhood is nice and neighbors are friendly.

Excellent experience from the beginning to the end. It didn’t feel like a sale was made. Rather that a home was found.

This is my first home Cindy and staff were absolutely amazing any questions I had they answered all of my questions, everything was explained in detail. They made the homebuying process painless. My house is beautiful. Kudos to everyone.

Was sold a bill of goods regarding the solar agreement and are currently in arrears with our electric provider due to Sunnova’s inaction to uphold the agreement as stated in multiple emails and phone calls. Do NOT sign with Sunnova!!

I had a marvelous experience buying from this builder. The builder’s agents from the beginning of the process to closing, were all experienced, kind and helpful. I was particularly impressed with loan initiation team and the closing concierge. I am preparing to buy another property because of this very positive experience.

Overall we have nothing but good things to say about our experience with Lennar. Our home has had only very minor issues after close and the home looks to have been built properly. Lennar has been quick to get issues resolved and we hope going forward that remains so.