Lennar Reviews in Austin, TX
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What Austin Homeowners Have to Say About Lennar.
Read all 188 verified reviews from homeowners that built a new home with Lennar in the Austin area. Austin homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Austin Area
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Customer Reviews
Super in many ways and not so super in other ways
- John H.
- Verified HomeBuyer
- October 11, 2024
- Fredericksburg, TX
There are a few things that lowered your score (not sodding the whole yard, upgrading appliances, or especially not installing water purification for the incredibly hard water situation here that will mean appliance and plumbing replacements in the near future). Angel and Bianca are the best who worked with us through the process!
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Buying Lennar
- Anonymous
- Verified HomeBuyer
- June 13, 2023
- Bastrop, TX
The home buying process wasn't too bad, but there was always a sense of urgency to do something because of the Lennar representatives. It was almost like we were pressured into buying in less than a month. There after moving in, there were a couple things missing from the home. It wasn't until almost 3 weeks after moving in someone brought what was needed. A service request needed to be submitted and a video call required, but there was no need for it. The Lennar home came with "Smart Home" features, but there was not a single Lennar rep that stopped by or would help. When signing there was ...
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Do better
- Helena J.
- Verified HomeBuyer
- March 31, 2020
- Jarrell, TX
Home was not ready at 2nd walk thru
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
Okay Experience
- Anonymous
- Verified HomeBuyer
- July 12, 2024
- Uhland, TX
The home buying experience at Lennar was intense everything seemed to happen very quickly.. it was very overwhelming for first time homebuyers. However majority of our team was helpful ( especially our loan officer) I do wish our home concierge made more time for us, and walked us through the final steps of the process but she was ooo most of the time and rarely responded. Overall it was an okay experience, and we love our new home... Even if there are still some blue tape left
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Fast loan and closing process. Not impressed with build quality
- Anonymous
- Verified HomeBuyer
- July 22, 2023
- Bastrop, TX
They were increasing prices by the day creating artificial pressure to purchase home very fast. The lennar mortgage, title and closing teams were efficient. Not impressed with build quality though. Even visually you can tell that the material used is of cheaper quality and workmanship is average.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Lennar - Overall I am happy with the buying experience.
- Penne G.
- Verified HomeBuyer
- April 12, 2022
- Jarrell, TX
Overall I am happy with the buying experience. I lived out of state while my home was being built. Cindy was on it weekly keeping me up to date and answering questions. Now that I have been here close to 2 months, I am slowly getting inside issues taken care of. In my opinion the finishing around the bath tubs and caulking’s around the baseboard could use attention to detail. The home is beautiful inside and out.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - The quality of the workmanship was subpar.
- Anonymous
- Verified HomeBuyer
- April 18, 2020
- Austin, TX
The quality of the workmanship was subpar. Some issues are too large to be resolved, like drywall texture on most walls of the house. Overall lower quality product.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Lennar - The house is nice but trying to get any issues corrected is nearly
- Peggy O.
- Verified HomeBuyer
- February 26, 2020
- Bastrop, TX
The house is nice but trying to get any issues corrected is nearly impossible. Not sure I’d go with Lennar again.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 2
Details lacking
- John D.
- Verified HomeBuyer
- June 25, 2019
- Kyle, TX
The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.
Lennar responded:
Thank you for your comments, John. We are sorry for the workmanship issues you've had. Please send an email to corporatecustomercare@lennar.com if you have any outstanding items that need to be addressed. Thank you again.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Affordable house.
- Anonymous
- Verified HomeBuyer
- May 17, 2024
- Lockhart, TX
Affordable house. I understand I was getting a house cheaper than the rest of the market average and that's what I feel like I got. Not a fan of the process you walk the house prior to your closing date and get told no need to point out every defficiency they'll all get addressed. Then you walk it right before closing and get told "if we didn't point it out last time we can't address it now". When you get told that feels very scummy. Had a plumbing leak week of move in. Items were not addressed prior to closing but that's on me for agreeing to sign. Main construction lead not a pleasant ...
Total Score 3
Quality 3
Trustworthiness 2
Value 5
Responsiveness 1
Overall Experience is Average
- Shu-Kuo H.
- Verified HomeBuyer
- March 01, 2023
- Austin, TX
Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 4
Finishing details
- Leopoldo A.
- Verified HomeBuyer
- April 05, 2022
- Jarrell, TX
Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.
Total Score 3
Quality 2
Trustworthiness 4
Value 3
Responsiveness 2
Improvement required in building customer relationships
- Anonymous
- Verified HomeBuyer
- September 24, 2019
- Austin, TX
Wish they have more transparency in the process of buying and selling and working with their associates is not easy.
Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Cute first home
- Ariana F.
- Verified HomeBuyer
- July 19, 2024
- Bastrop, TX
As a first-time homebuyer, my experience was generally positive with some areas for improvement. The initial stages were particularly impressive, and I appreciated the appeal of moving into a brand-new neighborhood, especially with the attractive incentives offered. The house is charming and provides a solid foundation that can be customized to fit my preferences. However, the quality of the work could benefit from some enhancements. During the blue tape inspection, it was evident that the home had a basic finish. I would recommend that other first-time homebuyers explore various ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Could be better
- Vincent Garret B.
- Verified HomeBuyer
- August 11, 2023
- Lockhart, TX
To start, my 3rd party inspector found way too many issues for a brand new home. Now that it has been a month more and more issues pop up. I can barely get the warranty rep (Hunter) to even return my call after giving him 12 days to review the newest case I have submitted. I am currently not satisfied with my overall experience and Lennar could do better.
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 1
Workmanship was much below expectations
- Anonymous
- Verified HomeBuyer
- February 14, 2023
- Austin, TX
Workmanship was much below expectations
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 2
Lennar - We moved in 5 months ago.
- John D.
- Verified HomeBuyer
- August 24, 2021
- Round Rock, TX
We moved in 5 months ago. The day we moved in we were told not to use the A/C until the company could come out and check on it. ?. Two of our kitchen cabinets were damaged. We reported it. Two people came out to inspect the damage. They agreed there was damage. Four months later it has still not been repaired.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
The water will make your wife cry.
- Fallon P.
- Verified HomeBuyer
- March 26, 2020
- Jarrell, TX
The water smells heavily of sulfur. This should have been disclosed when we bought the home. We replaced the anode in the water heater with an aluminum one which was a temporary fix. I asked Lennar to replace it with a titanium one because the aluminum anode has already been eroded. I was told it was not their issue to fix since it was water quality. Yet, I believe since they didn’t bother disclosing the high sulfur in the water reacting negatively with the metal in the water heater would be an issue, it is partly their problem. It would be different if we weren’t willing to invest the money ...
Total Score 3
Quality 5
Trustworthiness 1
Value 3
Responsiveness 1
No one acted like resolving the punch list was their job
- Anonymous
- Verified HomeBuyer
- June 15, 2024
- Georgetown, TX
Once items were not resolved on the punch list we were passed to many different individuals and did not appear it was any one specific individual's job to resolve the house to get us to close. Do not recommend the mortgage team for the same reason. I would not purchase through Lennar again based on this experience.
Total Score 3
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Disappointment
- Jacob K.
- Verified HomeBuyer
- September 25, 2024
- Jarrell, TX
Very disappointed in Lennar Sales Rep. and rushed craftsmanship. When being shown the house and we asked if we could put in an offer, the sales rep answered,”you can but if it gets appraised for more you’ll need to pay the difference at closing” this dictated how we proceeded. Just recently we learned we were supposed to be shown rates. We were never shown any. Lying to first time home buyers so a Lennar rep. can squeeze more profit for them self’s is disgusting and I’m appalled that’s what y’all stand for. We trusted our Lennar sales rep. and got taken advantage of! She screwed us out of ...
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Mortgage people were awful.
- Matthew Blake E.
- Verified HomeBuyer
- May 30, 2024
- Marble Falls, TX
The two people that started out helping me were awful. The last person that helped me from Arizona was amazing. Everything that was suppose to be completed before close wasn't completed. The door jams suck and always move down and allows the wind to be howling all day and night. If I had to do over I wouldn't have purchased this house. Now I am just waiting until I pay off enough or the price of the house goes up so I can sell it or maybe I will look into renting it out.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
The quality of the home is not expected.
- Srikanth P.
- Verified HomeBuyer
- July 20, 2024
- Georgetown, TX
The quality of the home is not good.
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Not good
- Luz R.
- Verified HomeBuyer
- May 18, 2024
- Jarrell, TX
I stil waiting for some issues to be repair
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
This is NOT quality work.
- Brianna D N.
- Verified HomeBuyer
- June 13, 2023
- Bastrop, TX
I just bought my first home in 2023 and after a lot of work combing through the market, I finally came across homes quickly selling in an ideal area! I had heard good reviews for Lennar and decided to give it a chance. Immediately in the walk thru I noticed quite a few things that needed to be fixed. I noticed a few cabinets needed to be replaced, one was loose, the doors all had some damage to the paint from being closed while wet, the carpet was stained with muddy boot prints, and there were marks on the flooring. I was told these things had been completed but was never offered an ...
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not sure if I would do it again.
- Shawnece B.
- Verified HomeBuyer
- March 26, 2024
- Jarrell, TX
I only had an issue with the underwriter. My loan officer was a pure angel as well as my realtor.
Lennar responded:
Hi Shawnece, we are sorry to hear about your issue with the underwriter. Please reach out to us if you need anything else regarding your home. -Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 5
Value 5
Responsiveness 3
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