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Lennar Reviews in Austin, TX

What Austin Homeowners Have to Say About Lennar.

Read all 202 verified reviews from homeowners that built a new home with Lennar in the Austin area. Austin homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Austin Area

202 Reviews in Austin Area

Ratings by Category

Overall 3.8

Quality 3.5

Trustworthiness 3.6

Value 4

Responsiveness 3.6

Lennar in Austin Area

View Homes

Customer Reviews

Poor quality

  • Suzanne M.
  • Verified HomeBuyer
  • September 12, 2024
  • Jarrell, TX

I am grateful that everything is clean and brand new, however, the quality and craftsmanship is lacking. The large kitchen sink has the wrong faucet for that sink size, something like rinsing, the sink out is impossible, and it will have to be replaced. The bathroom faucet leaks under the sink when you splash water washing your face. Over 50% of the installed lights do not work properly. It’s so dim, it’s difficult to see for example cooking in the kitchen or putting on make up in your master bathroom. The backyard is not level. There’s so many large hole like ditches, I have rolled my ankle ...

Total Score 4


Quality 2

Trustworthiness 2

Value 1

Responsiveness 3

Promises

  • Eliud O.
  • Verified HomeBuyer
  • December 19, 2024
  • Georgetown, TX

I just bought a house in Georgetown TX from lennar. They promised internet that I have yet to receive. The floors are cheap and you can clean it enough, glue comes out on the floors. Inside cheap materials on countertops, cabinets. Not happy with lennar

Total Score 4


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

The super interested very bad

  • Julio D.
  • Verified HomeBuyer
  • August 02, 2022
  • Jarrell, TX

I have crooked colum in the front in my house the superintendent promes to fixed he never came back the selant around the the doors and trim is very bad I have paint in the floor in all house the vents in the matter rom not working the doorbell doesn't work l have paint I the floor in the front of my garage bad experience with the home the $416000 dollars bad contractors the grass in the back yard l have big Holes my son he fell and broken bone

Total Score 4


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Cheep quality cabinets

  • Kevin T.
  • Verified HomeBuyer
  • June 27, 2019
  • Hutto, TX

1. The kitchen and bath cabinets are low grade quality. 2. The kitchen and baths grout was not sealed. "Sealer should be mixed with grout when installed." - This Old House. 3. Exterminator quote: "Sill boards not calked - lets in lots of bugs." "Too many weep holes, not a state or local requirement."

Lennar responded:
Hi Kevin, thank you for the comments about these items in your home. We're sorry for any difficulties you've had. Please send a message to us at corporatecustomercare@lennar.com, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

Could have been better

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Jarrell, TX

Moved into our brand new house and eventhough all my issues, and there were many, (from sewer back up in plumbing, garage door stuck in open position, HVAC heat/cooling system not producing heat, toilet water leak, and water heater elements needing replacement) within the first three months of moving in. Not a pleasant experience.

Total Score 3


Quality 2

Trustworthiness 4

Value 5

Responsiveness 5

Smooth mechanical processes of executing purchase of home

  • Deborah S.
  • Verified HomeBuyer
  • September 27, 2024
  • Jarrell, TX

The main reason I'm going to the trouble of writing this is to state my displeasure at one aspect of the purchase, but I'll save that for now. First I'd like to state what a good value for price my home was. It seems to be quite well made with an unusually generous part of budget having been devoted to excellent ambient lighting and electrical outlets. One generally must pay a premium for that. That's where it ends. The lovely garage comes without a garage door opener. Seriously. And zero trim work with white paint everywhere. Barren as a baby's behind. Now for my complaint. The mandatory ...

Total Score 3


Quality 4

Trustworthiness 3

Value 5

Responsiveness 3

Great on the front end but not so great on the back end

  • Wendy S.
  • Verified HomeBuyer
  • February 26, 2020
  • Austin, TX

We have known issues from the final walk through that have yet to be addressed. Reported issues after the sale are still sitting in a pending status 3 months later

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Super in many ways and not so super in other ways

  • John H.
  • Verified HomeBuyer
  • October 11, 2024
  • Fredericksburg, TX

There are a few things that lowered your score (not sodding the whole yard, upgrading appliances, or especially not installing water purification for the incredibly hard water situation here that will mean appliance and plumbing replacements in the near future). Angel and Bianca are the best who worked with us through the process!

Total Score 3


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Buying Lennar

  • Anonymous
  • Verified HomeBuyer
  • June 13, 2023
  • Bastrop, TX

The home buying process wasn't too bad, but there was always a sense of urgency to do something because of the Lennar representatives. It was almost like we were pressured into buying in less than a month. There after moving in, there were a couple things missing from the home. It wasn't until almost 3 weeks after moving in someone brought what was needed. A service request needed to be submitted and a video call required, but there was no need for it. The Lennar home came with "Smart Home" features, but there was not a single Lennar rep that stopped by or would help. When signing there was ...

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Do better

  • Helena J.
  • Verified HomeBuyer
  • March 31, 2020
  • Jarrell, TX

Home was not ready at 2nd walk thru

Total Score 3


Quality 3

Trustworthiness 3

Value 5

Responsiveness 3

Review

  • Cathy H.
  • Verified HomeBuyer
  • November 27, 2024
  • Maxwell, TX

There have been quite a few workmanship issues but with the speed at which they are putting up houses, it's not surprising. Thank God for the 1 year warranty. Going to get as much fixed as I find

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Okay Experience

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2024
  • Uhland, TX

The home buying experience at Lennar was intense everything seemed to happen very quickly.. it was very overwhelming for first time homebuyers. However majority of our team was helpful ( especially our loan officer) I do wish our home concierge made more time for us, and walked us through the final steps of the process but she was ooo most of the time and rarely responded. Overall it was an okay experience, and we love our new home... Even if there are still some blue tape left

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Fast loan and closing process. Not impressed with build quality

  • Anonymous
  • Verified HomeBuyer
  • July 22, 2023
  • Bastrop, TX

They were increasing prices by the day creating artificial pressure to purchase home very fast. The lennar mortgage, title and closing teams were efficient. Not impressed with build quality though. Even visually you can tell that the material used is of cheaper quality and workmanship is average.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

Lennar - Overall I am happy with the buying experience.

  • Penne G.
  • Verified HomeBuyer
  • April 12, 2022
  • Jarrell, TX

Overall I am happy with the buying experience. I lived out of state while my home was being built. Cindy was on it weekly keeping me up to date and answering questions. Now that I have been here close to 2 months, I am slowly getting inside issues taken care of. In my opinion the finishing around the bath tubs and caulking’s around the baseboard could use attention to detail. The home is beautiful inside and out.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - The quality of the workmanship was subpar.

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2020
  • Austin, TX

The quality of the workmanship was subpar. Some issues are too large to be resolved, like drywall texture on most walls of the house. Overall lower quality product.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - The house is nice but trying to get any issues corrected is nearly

  • Peggy O.
  • Verified HomeBuyer
  • February 26, 2020
  • Bastrop, TX

The house is nice but trying to get any issues corrected is nearly impossible. Not sure I’d go with Lennar again.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Details lacking

  • John D.
  • Verified HomeBuyer
  • June 25, 2019
  • Kyle, TX

The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.

Lennar responded:
Thank you for your comments, John. We are sorry for the workmanship issues you've had. Please send an email to corporatecustomercare@lennar.com if you have any outstanding items that need to be addressed. Thank you again.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Affordable house.

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2024
  • Lockhart, TX

Affordable house. I understand I was getting a house cheaper than the rest of the market average and that's what I feel like I got. Not a fan of the process you walk the house prior to your closing date and get told no need to point out every defficiency they'll all get addressed. Then you walk it right before closing and get told "if we didn't point it out last time we can't address it now". When you get told that feels very scummy. Had a plumbing leak week of move in. Items were not addressed prior to closing but that's on me for agreeing to sign. Main construction lead not a pleasant ...

Total Score 3


Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Overall Experience is Average

  • Shu-Kuo H.
  • Verified HomeBuyer
  • March 01, 2023
  • Austin, TX

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Finishing details

  • Leopoldo A.
  • Verified HomeBuyer
  • April 05, 2022
  • Jarrell, TX

Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Improvement required in building customer relationships

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Austin, TX

Wish they have more transparency in the process of buying and selling and working with their associates is not easy.

Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Cute first home

  • Ariana F.
  • Verified HomeBuyer
  • July 19, 2024
  • Bastrop, TX

As a first-time homebuyer, my experience was generally positive with some areas for improvement. The initial stages were particularly impressive, and I appreciated the appeal of moving into a brand-new neighborhood, especially with the attractive incentives offered. The house is charming and provides a solid foundation that can be customized to fit my preferences. However, the quality of the work could benefit from some enhancements. During the blue tape inspection, it was evident that the home had a basic finish. I would recommend that other first-time homebuyers explore various ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Could be better

  • Vincent Garret B.
  • Verified HomeBuyer
  • August 11, 2023
  • Lockhart, TX

To start, my 3rd party inspector found way too many issues for a brand new home. Now that it has been a month more and more issues pop up. I can barely get the warranty rep (Hunter) to even return my call after giving him 12 days to review the newest case I have submitted. I am currently not satisfied with my overall experience and Lennar could do better.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Workmanship was much below expectations

  • Anonymous
  • Verified HomeBuyer
  • February 14, 2023
  • Austin, TX

Workmanship was much below expectations

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - We moved in 5 months ago.

  • John D.
  • Verified HomeBuyer
  • August 24, 2021
  • Round Rock, TX

We moved in 5 months ago. The day we moved in we were told not to use the A/C until the company could come out and check on it. ?. Two of our kitchen cabinets were damaged. We reported it. Two people came out to inspect the damage. They agreed there was damage. Four months later it has still not been repaired.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1