Lennar Reviews in Austin, TX

The home buying experience was tainted by the Lennar company, Eagle Home Mortgage, which made the entire process so stressful and they ignored entirely the impact every delay, and there were numerous delays by Eagle Mortgage. They did not care a little finger that every week they delayed, cost us, the customer, more in lodging, loan points, and utility charges from scheduling service starts, then having to reschedule them, appliance deliveries has to be delayed, orders changed or canceled. It was the worst experience we have ever had in home buying and this was our 6th home. Aside from that, our home was built fairly well, and during our acceptance only a few smallish repairs needed, and the construction manager handled those well. Eagle Home Mortgage, for us, was unprofessional to the point of amateurish and bumbling. Never once were we apologized to for their ineptitude and wholly unsatisfactory customer service. In fact, after all the delays, due to their incompetence, they had the gall to charge us more points because of those delays. I recommend never using Eagle Home Mortgage, if you can avoid them. ... More

I WISH I COULD RATE LENNAR A LITTLE BETTER, BUT THIS WAS (BY FAR) THE WORST EXPERIENCE, AND THE MOST DISORGANIZED) IVE SEEN IN MY 23 YRS IN THIS BUSINESS. PERSONALLY THIS IS MY 7TH NEW CONSTRUCTION HOME, AND I WOULD SERIOUSLY ADVISE THAT LENNAR IS NOT WHAT IT USED TO BE. IT'S TAKEN A LOT OF CALLS AND EMAILS TO FINALLY GET 2 GREAT WARRANTY ADVISOR THAT ACTUALLY FOLLOW-UP AND WANT TO HELP (THANKFUL FOR THESE 2!)... BECAUSE THE REST, FROM DAY ONE AT THE SALES OFFICE, HAS BEEN A REAL MESS. I LOVE MY HOME AND LOCATION, BUT IT'S TAKING A LONG TIME TO GET OVER THE LENNAR CIRCUS, AS WE CALL IT! (A LOT OF MY NEIGHBORS ALONG WITH MYSELF). ... More

I was so excited to find a new Lennar Home for sale in Lockhart, Tx. I had a great experience when I'd previously purchased a new build home with Lennar in 2013 in Austin Tx. This time; however, my experience was highly disappointing. I've had multiple issues in my new home to include a significantly broken piece of wood trimming out my garage door that was simply nailed on and painted over. I've been advocating to have the inside of my garage door trimmed out, where there are two inch gaps running down the sides and in the corners. Lennar and the builders used only the cheapest of sinks, tubs, counter tops and flooring as possible. The shower rods fell down and were the cheapest on the market. I've purchased 5 homes in my lifetime. I've never had such a frustrating and disappointing experience. Per Lennar's "creative financing" option after selling my mortgage loan at 4.75%, my monthly principal payment is just over $200 and my monthly accrued interest loan payment is over $600. As for completing all the documentation required. I had no less than 5 to 6 people with Lennar contacting me via email for about a month. The communication from all but two staff was unclear, vague, confusing and pressured. The onsite staff here in Lockhart have been responsive and worked hard to make repairs needed after I moved in. I now have a sense of impending costs due to my experience thus far. One final comment just to give a sense of just how neglectful my house appears, there is no wall paint behind my stove and the refrigerated appears to have been dumped in it's place, is not level and not of the trays inside of is were in place. ... More

Had a terrible experience , as an investor I would have hoped they would have worked to keep my business. I am still working to fix issues with the house 2 months after closing Loan was transferred before first payment and no one could tell me where. Among other issues before closing

Hi Team - We purchased a Cerasi Plan and have verified with multiple trials that the garages are not suitable for owners with large mid-sized SUVs, Full size SUVs and Trucks. The root cause of this is the cosmetic divider which creates a two door garage instead of a single one door garage. We have verified the experience with multiple owners of the same plan and all have the same feedback. - Elton

We purchased our home through Lennar. we were given incentives to use Lennar Mortgage and Title. The mortgage process was EXTREMELY cumbersome and the communications from the mortgage team about things that were needed was abysmal. Income verification items that were requested and the explanations required by underwriting went back twenty five plus years and included several residences we'd never owned, only rented while in the military and after retiring. During the final two days prior to closing we received minimal communication on our actual closing time. We did a virtual closing which had an issue for my wife. The most frustrating part of closing was the final closing costs, the day before closing, I contacted our loan officer (Kyle), to confirm what our final costs were going to be so I could send the required wire transfer. I was told a number that was roughly $2400 less than what Kyle had given us throughout the process, this number came from a different group than Kyle and he confirmed that it was correct, so I sent the wire transfer. Shortly after sending the wire transfer during my personal review of final closing documents in the website I couldn't find where the number existed that Kyle had been given by his team. I contacted Kyle and he said they'd given us the wrong number and that the number he'd given originally was correct. He told us not to change anything, while he worked to resolve the issue. Fortunately, Kyle was able to get a closing cost concession and we only had to pay the revised lower amount we were told was the final number Virtual closing - my wife and I were in two separate locations, not in Texas, at the time of closing. Closing for me was fairly straightforward. I downloaded the app and completed ID verification, document review and signing in about 45 minutes. My wife, Terri, had difficulty with her ID verification through the online site, she had to download the app, at which point she was able to complete the closing without any other issues. Three weeks later our loan was sold to another company. After the sale, we received a "new" document to review... our VA Notification of Value, and an issue with the closing from Terri's signatures where, the notary missed her required signature on a VA Disclosure document. This required a second Notary for the VA Disclosure... and a new document review process by my wife and I nearly six weeks after we closed on the home. Construction/Local sales office (Tile/Sheetrock) - We purchased our home through a Real Estate agent and found the location through various online resources. We did a virtual tour of the home and my mother had walked through with the agent and sales consultant (Ben) from Lennar Eastwood. On the surface and at first glance the home looks very good... when you start looking at details you start to see where Lennar cuts corners on their building design/construction... my biggest issue is/was with the finished product and look of the tile work and sheetrock fit and finish. About two months before our closing date, I was able to actually visit the home and noticed two very disturbing issues... first, the tile work, the edges of the tile were raw edge (cut pieces), instead of using a bull nose tile for a corners which would provide a smooth, professional, finished look, they preferred to specify that the tiles just have a grouted edge, versus something like a bull nose smooth corner tile or an edge rail with a nice caulk line for sealing purposes... for a smooth finished look... either option would look better than the current "finished" product. When I brought this to Ben's attention and looked at the model home (which looks exactly the same), I was told "you're only paying $300,000 for a home what kind of quality do you expect"? Another Lennar homesite in the same area of Texas that we're living in yet sells the same floorplan for 200,000 more. I'm very disappointed paying 300K for the product that we received, I'd be furious if I paid 500K for our home and saw the same quality of work that was performed by Lennar and their sub-contractors. Sheetrock work in the home was another significant quality issue. A vast majority of outlets and light covers had gaps between the sheetrock where the hole was cut for the receptacle and what the cover plate actually covered (basically a large number of holes were cut too big for the receptacle). The only solution after overcutting a receptacle hole like that is to put sheetrock mud in the gap. However, instead of removing cover plates, mudding the gap, touching up the mud and texture and then putting the cover back over the finished product, the finish team instead just mudded the gaps with covers in place. Numerous cover plates had mud splatter on them, which we had to clean off after closing. I even identified these issues to Ben during unofficial walk-throughs I did during the time before closing. Again, Ben gave me a non-chalant response which seemed to indicate that Ben could care less about the quality of the product that he is selling, as long as he can keep finding suckers to put into Lennar Homes. Most identified issues during the walk through were fixed before occupancy, however, two significant problems were identified and not resolved, one issue was regarding the sheetrock/wall behind the pedestal sink in the powder room. That wall has a significant curve to it. It's behind the sink, but very obvious that the wall is warped. The last issue is the Disposal, which doesn't work currently because the construction crew dumped waste mud/grout down the kitchen sink and bound up the disposal. It hasn't been fixed yet, because we put in a warranty claim and weren't able to be on-site while I was still in Texas. We'll be submitting a new claim to get it fixed this week. I'm highly dissatisfied with Lennar, I'm hoping that the home and construction will be better than service received to date. Feel free to contact with questions. ... More

House was rushed and you can tell by the details in the finish and not enough time to review work prior to close.

Make sure you get an independent inspection and all punch list items are completed before closing on the house. After market services are slow to get done. Look at paint and caulking for cleanup, painting is sloppy. Lennar Customer Care is a joke. They want to do virtual inspections, which does not tell the real issue.

I bought my first house with lennar and it has been a nightmare. I had to reschedule my original 1st walk-through and the seller from lennar conveniently did not send the new walthrough date to my realtor. Due to this I had to do my walk-through alone, and not knowing what to look out for. The demonstration person from lennar told me we could sign off on everything and I didn't have to do the second walk. Not knowing that this is not supposed to even be an option I signed off and was not let back into the house until after closing. The roughly two weeks between my walk through and closing a skunk somehow got into my house and went into the negative space between two cabinets in the kitchen and died. My house smelled awful. After being told from the seller and construction manager that it was 100% not skunk and they would send someone out I found out it was skunk and it was dead. Since then I have been fighting to get rid of the leftover smell of skunk that lingers in my house. I have had multiple people come to clean and I have been cleaning and washing the walls and floors with vinegar and nothing is working. I have been extremely patient and after asking to have certain materials where the skunk was replaced the customer service team is refusing and pushing back on thus request. They tell me it's okay to use a range that had a dead skunk in it! I haven't even moved into the house because it smells and I don't want the smell to permeate my belongings. Not only that, while dealing with the smell issue I have had a plethora of other issues with the house and customer service team. The construction team had the primary drain pipe and secondary drain pipe of the hvac system switched so I had to have someone come and fix this. Once it started to get hotter and the AC was working harder a leak was discovered. My guest bathroom was flooded. They had to come and tear apart my bathroom due to all the water damage and get the leak fixed. There was mold inside the walls they just left open to possibly spread until they removed all the damaged materials. I also did not appreciate the customer service worker implying that the leak was my fault and I could have voided the warranty. My backdoor had the wrong doorknob on it so my key didn't work for the door and the deadbolt. It took over a month for them to fix the doorknob and it didn't happen until I sent an angry email asking why it was taking so long. Then when they come to fix the issue they never ordered the deadbolt so now I have to wait on that. The floors are covered in paint and the customer service team will tell you that "that's the best they can do" to remove the paint. But it's not. They can do better. If I can spend hours on the floor cleaning up their messes so can they. There are many other smaller issues with construction like stripped screws sticking out of cabinets and the trim around the tub falling off. I'm waiting on submitting these tickets because I don't want to distract the people working on my leak issue and smell issue to get distracted or take even longer to complete these requests. I bought this house on May 5th almost 2 months ago and I'm having this many issues. If you buy a house from lennar have someone to represent you. Push for what you want and do not blindly trust them like I did. ... More

I’ve moved in for 4 months, yet most of my repair requests prior to closing has been pending since then. Management is not doing their job on monitoring progress.

The sales person was friendly and helpful . However when it came to warranty work, totally non responsive on all levels unreturned txt messages , full voicemail boxes I cannot even leave a message and after several attempts I still got no response or follow up. I want to know what good is your warranty if nobody follows through . Very frustrating and I definitely will not recommend Lennar to anyone who wants to buy a house . How can I get somebody to honor your company's warranties

Sales reps were disrespectful I still have a clue tape items and each week have to follow up with construction to ask if they will compete the blue tape items. I shouldn’t have to ask in the first place but it’s a constant battle. This is not been a fun experience, buying my first home.

-A large pattern of sod was stolen from our backyard the day of or right before closing and took a month to be replaced. -The wrong addressed deadbolt was installed on our front door so we couldn't properly secure our home until they got the right address. Took a week. -Cracked/loose fitting water meter box. Was told it’d be fixed after the blue tape walk, never fixed or communicated to about being fixed after closing -Along with the sod being stolen, a lightbulb was also taken from the front yard, leading me to believe the builders took it from my property to put elsewhere. Was told it’d be replaced, never was. -The customer care representative for Lennar was extremely strict about what day and what time we could have a 3rd party inspection. Okay, well when I asked to switch the day or at least the time due to work not being flexible I was told it’s impossible. A few days before the inspection, we woke up to an email that due to the weather the inspection had to be moved. So they were not flexible with me at all but I was expected to all of a sudden be flexible with them. Not professional. The list goes on. At the end of the day, I am happy with my home, but it has not been a fun or enjoyable experience. ... More

The process was very easy , however once we got to the fish line I was told things would be completed before moving and that were not. And once closed I was on my own with fixing these issues

Cheap quick builds with cheap slow fixes to any issues with the home. Grout is falling apart day 1 in the bathroom. Salesman Josh in Bastrop was helpful up until he made his sale. He became unresponsive and dismissive once he made his commission. We’ve been living in on brushy creek drive since March and we still have no mailboxes. Lennar is trash. Customer service is trash. I regret buying this home.

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Information on website about available homes and prices of homes is not accurate. There is wide variations. Home selling agents don't seem to have the right info, and try to simply set aside any complaints/issues. Selling agent hung up on me when I raised an issue that I had. Inflexible schedules when final walk throughs are being scheduled.

We purchased our home a few months back and the process seemed like it was never going to end. Our sales agent Devonte did nothing besides open up the house for us to view and collect his commission, the process of getting approved was so murky that we never felt confident during any point in the process that we were going to end up with the home. The grading on our backyard was terrible, planks in our fence are already falling down, and 2 months in I have already had to have the irrigation company, flooring company, plumbing and a contractor come out to fix various issues that should have be fixed prior to move in. The workers in our neighborhood leave their trash, nails and other materials thrown around for the residents to clean. Awful first home buying experience ... More

I have lot of issues since I moved in my house. Lennar is not really helping me to take care of them.

We signed in Dec with the expectation to have the keys by March. Went to the lender and got rate locks with a buffer built in so even if Lennar delays by a month to April, we will be covered. March moved to April and then to May with absolutely no reason provided, except finger pointing - the sales manager will point to construction manager, who will point to vendors who wont be around to answer why its getting delayed. Thats fine, we extended the lock and took us multiple request to get that covered by Lennar and that happened at the end and Lennar made it look like they were doing us a favor to cover that cost, though they were delaying. The final delay was the only one that had a reason and that was because someone came in and flooded the kitchen 2 weeks before ready to close! This all paled in comparison when the time to close came with Lennar Title. We have bought 2 homes in the past and by far this was the worst experience. We sent a mail 2 weeks before closing asking if we are ready. No response. During the last week of closing had to call, escalate to get any response from Title. They had scheduled closing with no property survey report until the previous night. Did not have the courtesy to notify us or the lender. The lender was freaking out that they were not getting any response from Title about the survey report. Even while signing the document I had to point out the differences in the numbers. Overall no accountability and absolutely no integrity in the whole home buying process. I am surprised Lennar is in business and considered a top builder, with this level of abysmal customer service. Its been just a month since we moved in so will reserve judgement on the quality of the house, fingers crossed its not even half bad as the buying experience. Of all the people we have interacted with so far, only our warranty manager, Brent, seems to be very competent and is responsive and feels trustworthy. ... More

I wanted to move in on the closing date that was promised. So I was ok if there were 2 or 3 items that could be fixed later. But I had around 45 items on the list. After 4 months, there are still several items that haven't been fixed. Especially the windows have so many scratches. Contractors from different companies have visited and taken a note of all the issues. Still there is no resolution. The painting/Stain on the rails are so poorly done. The house was not cleaned and I still dont have this resolved on the places where I cant reach. I would never trust Lennar with such poor experience.

Horrible experience off the bat. Realtor lied about the property line. house wasn’t finished when it was supposed To be on our “final walkthrough”. I felt very rushed and pressured to sign paperwork. I will never buy a lennar home again.

Our home had been delayed for months throughout the building process. Our sales person kept us up to date throughout this time. We understood due to supply shortages, labor shortages, a global pandemic, a winter storm, etc. We were patient. We had to pay extra to live where we were due to having to extend our lease on a month to month basis. Still....we did not complain. Things were very pleasant through this period. When it came time to close, there was a very noticeable shift to rush US into the home before it was complete. We hired a 3rd party inspector to look at the build prior to close, and were given the green light by Lennar to go ahead and send our inspector in. The home was far from finished. The inspector couldn't even inspect a handful of major checklist items because Lennar had not completed building, so we had wasted more money there. Lennar kept pushing us to close when the the home was not finished or even live-able. They even pushed us to close when the gas meter was not installed. It was the end of the month, and it felt like pressure was raining down on us. Our realtor pushed back, and they waited until the meter was put in before forcing us to close. Due to the current housing market in Austin, we were afraid that the builder would pull the rug from under us, and were forced into a corner and accept the home with many flaws during our final walk through. We were told many times, that the things we brought up were "cosmetic", and that their build team would come out to fix it with our "warranty". DO NOT BELIEVE THIS. They will take forever to do anything. Our master closet collapsed and couldn't be used for the first 2 months we lived in our home. We currently have flooding issues that they are "fixing", but just left a mud pit on both sides of my house with no updates as to whats going on. They came, ripped up the grass, and left. Didn't tell me about it, didn't tell me when they were going to come back to fix the rest. Just left a mud pit moat around my house. I'm fixing many of the things around the house myself at this point. They've promised many things, and have not held up their end of their deal. They have sent out teams to fix some things on our checklist, but it took forever. We have a new born baby, so having work done at this point in time is rough on us. Many of our neighbors echo the same sentiment. Terrible quality homes.....but feel lucky Austin's housing market is insane, and has inflated our home values. Long story short, our buying experience started off okay, and ended up horrible. Quality of the homes are pretty bad with poor attention to detail. Many "cosmetic" problems that they'll never deal with when buying a brand new home or take forever to resolve. Buyer beware! ... More