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Lennar Reviews in Austin, TX

What Austin Homeowners Have to Say About Lennar.

Read all 215 verified reviews from homeowners that built a new home with Lennar in the Austin area. Austin homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Austin Area

215 Reviews in Austin Area

Ratings by Category

Overall 3.8

Quality 3.5

Trustworthiness 3.6

Value 4

Responsiveness 3.6

Lennar in Austin Area

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Customer Reviews

Lennar - The quality of the workmanship was subpar.

  • Anonymous
  • Verified HomeBuyer
  • April 18, 2020
  • Austin, TX

The quality of the workmanship was subpar. Some issues are too large to be resolved, like drywall texture on most walls of the house. Overall lower quality product.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Lennar - The house is nice but trying to get any issues corrected is nearly

  • Peggy O.
  • Verified HomeBuyer
  • February 26, 2020
  • Bastrop, TX

The house is nice but trying to get any issues corrected is nearly impossible. Not sure I’d go with Lennar again.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Details lacking

  • John D.
  • Verified HomeBuyer
  • June 25, 2019
  • Kyle, TX

The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.

Lennar responded:
Thank you for your comments, John. We are sorry for the workmanship issues you've had. Please send an email to corporatecustomercare@lennar.com if you have any outstanding items that need to be addressed. Thank you again.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Affordable house.

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2024
  • Lockhart, TX

Affordable house. I understand I was getting a house cheaper than the rest of the market average and that's what I feel like I got. Not a fan of the process you walk the house prior to your closing date and get told no need to point out every defficiency they'll all get addressed. Then you walk it right before closing and get told "if we didn't point it out last time we can't address it now". When you get told that feels very scummy. Had a plumbing leak week of move in. Items were not addressed prior to closing but that's on me for agreeing to sign. Main construction lead not a pleasant ...

Total Score 3


Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Overall Experience is Average

  • Shu-Kuo H.
  • Verified HomeBuyer
  • March 01, 2023
  • Austin, TX

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Finishing details

  • Leopoldo A.
  • Verified HomeBuyer
  • April 05, 2022
  • Jarrell, TX

Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.

Total Score 3


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Improvement required in building customer relationships

  • Anonymous
  • Verified HomeBuyer
  • September 24, 2019
  • Austin, TX

Wish they have more transparency in the process of buying and selling and working with their associates is not easy.

Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Cute first home

  • Ariana F.
  • Verified HomeBuyer
  • July 19, 2024
  • Bastrop, TX

As a first-time homebuyer, my experience was generally positive with some areas for improvement. The initial stages were particularly impressive, and I appreciated the appeal of moving into a brand-new neighborhood, especially with the attractive incentives offered. The house is charming and provides a solid foundation that can be customized to fit my preferences. However, the quality of the work could benefit from some enhancements. During the blue tape inspection, it was evident that the home had a basic finish. I would recommend that other first-time homebuyers explore various ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Could be better

  • Vincent Garret B.
  • Verified HomeBuyer
  • August 11, 2023
  • Lockhart, TX

To start, my 3rd party inspector found way too many issues for a brand new home. Now that it has been a month more and more issues pop up. I can barely get the warranty rep (Hunter) to even return my call after giving him 12 days to review the newest case I have submitted. I am currently not satisfied with my overall experience and Lennar could do better.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Workmanship was much below expectations

  • Anonymous
  • Verified HomeBuyer
  • February 14, 2023
  • Austin, TX

Workmanship was much below expectations

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Lennar - We moved in 5 months ago.

  • John D.
  • Verified HomeBuyer
  • August 24, 2021
  • Round Rock, TX

We moved in 5 months ago. The day we moved in we were told not to use the A/C until the company could come out and check on it. ?. Two of our kitchen cabinets were damaged. We reported it. Two people came out to inspect the damage. They agreed there was damage. Four months later it has still not been repaired.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

The water will make your wife cry.

  • Fallon P.
  • Verified HomeBuyer
  • March 26, 2020
  • Jarrell, TX

The water smells heavily of sulfur. This should have been disclosed when we bought the home. We replaced the anode in the water heater with an aluminum one which was a temporary fix. I asked Lennar to replace it with a titanium one because the aluminum anode has already been eroded. I was told it was not their issue to fix since it was water quality. Yet, I believe since they didn’t bother disclosing the high sulfur in the water reacting negatively with the metal in the water heater would be an issue, it is partly their problem. It would be different if we weren’t willing to invest the money ...

Total Score 3


Quality 5

Trustworthiness 1

Value 3

Responsiveness 1

No one acted like resolving the punch list was their job

  • Anonymous
  • Verified HomeBuyer
  • June 15, 2024
  • Georgetown, TX

Once items were not resolved on the punch list we were passed to many different individuals and did not appear it was any one specific individual's job to resolve the house to get us to close. Do not recommend the mortgage team for the same reason. I would not purchase through Lennar again based on this experience.

Total Score 3


Quality 3

Trustworthiness 1

Value 4

Responsiveness 1

Disappointment

  • Jacob K.
  • Verified HomeBuyer
  • September 25, 2024
  • Jarrell, TX

Very disappointed in Lennar Sales Rep. and rushed craftsmanship. When being shown the house and we asked if we could put in an offer, the sales rep answered,”you can but if it gets appraised for more you’ll need to pay the difference at closing” this dictated how we proceeded. Just recently we learned we were supposed to be shown rates. We were never shown any. Lying to first time home buyers so a Lennar rep. can squeeze more profit for them self’s is disgusting and I’m appalled that’s what y’all stand for. We trusted our Lennar sales rep. and got taken advantage of! She screwed us out of ...

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Mortgage people were awful.

  • Matthew Blake E.
  • Verified HomeBuyer
  • May 30, 2024
  • Marble Falls, TX

The two people that started out helping me were awful. The last person that helped me from Arizona was amazing. Everything that was suppose to be completed before close wasn't completed. The door jams suck and always move down and allows the wind to be howling all day and night. If I had to do over I wouldn't have purchased this house. Now I am just waiting until I pay off enough or the price of the house goes up so I can sell it or maybe I will look into renting it out.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

The quality of the home is not expected.

  • Srikanth P.
  • Verified HomeBuyer
  • July 20, 2024
  • Georgetown, TX

The quality of the home is not good.

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 3

Not good

  • Luz R.
  • Verified HomeBuyer
  • May 18, 2024
  • Jarrell, TX

I stil waiting for some issues to be repair

Total Score 3


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

This is NOT quality work.

  • Brianna D N.
  • Verified HomeBuyer
  • June 13, 2023
  • Bastrop, TX

I just bought my first home in 2023 and after a lot of work combing through the market, I finally came across homes quickly selling in an ideal area! I had heard good reviews for Lennar and decided to give it a chance. Immediately in the walk thru I noticed quite a few things that needed to be fixed. I noticed a few cabinets needed to be replaced, one was loose, the doors all had some damage to the paint from being closed while wet, the carpet was stained with muddy boot prints, and there were marks on the flooring. I was told these things had been completed but was never offered an ...

Total Score 3


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not sure if I would do it again.

  • Shawnece B.
  • Verified HomeBuyer
  • March 26, 2024
  • Jarrell, TX

I only had an issue with the underwriter. My loan officer was a pure angel as well as my realtor.

Lennar responded:
Hi Shawnece, we are sorry to hear about your issue with the underwriter. Please reach out to us if you need anything else regarding your home. -Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

SRR North

  • Keith F.
  • Verified HomeBuyer
  • October 13, 2020
  • Liberty Hill, TX

The home buying experience was tainted by the Lennar company, Eagle Home Mortgage, which made the entire process so stressful and they ignored entirely the impact every delay, and there were numerous delays by Eagle Mortgage. They did not care a little finger that every week they delayed, cost us, the customer, more in lodging, loan points, and utility charges from scheduling service starts, then having to reschedule them, appliance deliveries has to be delayed, orders changed or canceled. It was the worst experience we have ever had in home buying and this was our 6th home. Aside from that, ...

Lennar responded:
Hi Keith, we appreciate you taking the time to share your experience with us. We are sorry to hear about the stress caused during your mortgage process. If there is anything we can do to help follow-up, please send us a note at corporatecustomercare@lennar.com. Thank you. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Disappointed

  • Thomas Jeffrey W.
  • Verified HomeBuyer
  • December 05, 2024
  • Marble Falls, TX

Upon final walk through house was not cleaned nor was it ready for the walk. Paint on all floors especially in carpeted areas. Multiple times said it was clean and wasn’t. Disappointed in finish out. Caulking looks like play dough was formed to fit. Marnina was excellent to work with Robert… not so much.

Lennar responded:
Good afternoon Thomas, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like us to help you follow up on outstanding items, please send us details of your requests, referencing this review to LennarNews@Lennar.com, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

SADLY, NOT A GREAT OVERALL EXPERIENCE WITH LENNAR AT ALL :((

  • Marcos P.
  • Verified HomeBuyer
  • November 13, 2024
  • Lockhart, TX

I WISH I COULD RATE LENNAR A LITTLE BETTER, BUT THIS WAS (BY FAR) THE WORST EXPERIENCE, AND THE MOST DISORGANIZED) IVE SEEN IN MY 23 YRS IN THIS BUSINESS. PERSONALLY THIS IS MY 7TH NEW CONSTRUCTION HOME, AND I WOULD SERIOUSLY ADVISE THAT LENNAR IS NOT WHAT IT USED TO BE. IT'S TAKEN A LOT OF CALLS AND EMAILS TO FINALLY GET 2 GREAT WARRANTY ADVISOR THAT ACTUALLY FOLLOW-UP AND WANT TO HELP (THANKFUL FOR THESE 2!)... BECAUSE THE REST, FROM DAY ONE AT THE SALES OFFICE, HAS BEEN A REAL MESS. I LOVE MY HOME AND LOCATION, BUT IT'S TAKING A LONG TIME TO GET OVER THE LENNAR CIRCUS, AS WE CALL IT! (A ...

Lennar responded:
Good afternoon, Marcos, and thank you for sharing your experience with us. We’re sorry that we fell short of your expectations. We’re glad to hear that your experience with the warranty team has improved. If there are any outstanding warrantable issues, please continue reaching out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt resolution.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Disappointment says it all!

  • Anonymous
  • Verified HomeBuyer
  • October 17, 2024
  • Lockhart, TX

I was so excited to find a new Lennar Home for sale in Lockhart, Tx. I had a great experience when I'd previously purchased a new build home with Lennar in 2013 in Austin Tx. This time; however, my experience was highly disappointing. I've had multiple issues in my new home to include a significantly broken piece of wood trimming out my garage door that was simply nailed on and painted over. I've been advocating to have the inside of my garage door trimmed out, where there are two inch gaps running down the sides and in the corners. Lennar and the builders used only the cheapest of sinks, ...

Lennar responded:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you have had with your new Lennar home in Lockhart, TX. We understand how frustrating it can be to encounter multiple issues after moving in, and we appreciate your patience as we work to address them. If there are any outstanding warrantable issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quick ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Many issues

  • Naheed V.
  • Verified HomeBuyer
  • October 16, 2024
  • Kyle, TX

Had a terrible experience , as an investor I would have hoped they would have worked to keep my business. I am still working to fix issues with the house 2 months after closing Loan was transferred before first payment and no one could tell me where. Among other issues before closing

Lennar responded:
Thank you for sharing your feedback, Naheed. We sincerely apologize for the inconvenience and frustration you have ...

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

Plan not suitable for large mid-size SUVs and beyond

  • Elton D.
  • Verified HomeBuyer
  • June 06, 2023
  • Round Rock, TX

Hi Team - We purchased a Cerasi Plan and have verified with multiple trials that the garages are not suitable for owners with large mid-sized SUVs, Full size SUVs and Trucks. The root cause of this is the cosmetic divider which creates a two door garage instead of a single one door garage. We have verified the experience with multiple owners of the same plan and all have the same feedback. - Elton

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3