Lennar Reviews in Austin, TX

The house was not cleaned when we got the keys, stains and paint on the floor, tubs, toilets and countertops, the first costumer care representative was slow to respond to our texts if we were responded to at all.

If you have a model plan in place and you decide to go with it and don’t get everything you saw at the model home that will make you upset, need to have a better communication from beginning to end and have some accountability to make it right for your customers. Some items were find after move in and we summited a work order and we was told that those issue had to be addressed before closing and now we have some damage window.

There have been quite a few workmanship issues but with the speed at which they are putting up houses, it's not surprising. Thank God for the 1 year warranty. Going to get as much fixed as I find

The home buying experience at Lennar was intense everything seemed to happen very quickly.. it was very overwhelming for first time homebuyers. However majority of our team was helpful ( especially our loan officer) I do wish our home concierge made more time for us, and walked us through the final steps of the process but she was ooo most of the time and rarely responded. Overall it was an okay experience, and we love our new home... Even if there are still some blue tape left

They were increasing prices by the day creating artificial pressure to purchase home very fast. The lennar mortgage, title and closing teams were efficient. Not impressed with build quality though. Even visually you can tell that the material used is of cheaper quality and workmanship is average.

Overall I am happy with the buying experience. I lived out of state while my home was being built. Cindy was on it weekly keeping me up to date and answering questions. Now that I have been here close to 2 months, I am slowly getting inside issues taken care of. In my opinion the finishing around the bath tubs and caulking’s around the baseboard could use attention to detail. The home is beautiful inside and out.

The quality of the workmanship was subpar. Some issues are too large to be resolved, like drywall texture on most walls of the house. Overall lower quality product.

The house is nice but trying to get any issues corrected is nearly impossible. Not sure I’d go with Lennar again.

The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.

Affordable house. I understand I was getting a house cheaper than the rest of the market average and that's what I feel like I got. Not a fan of the process you walk the house prior to your closing date and get told no need to point out every defficiency they'll all get addressed. Then you walk it right before closing and get told "if we didn't point it out last time we can't address it now". When you get told that feels very scummy. Had a plumbing leak week of move in. Items were not addressed prior to closing but that's on me for agreeing to sign. Main construction lead not a pleasant guy to deal with. Warranty lead is nice enough but communication is terrible. Office people told me wrong closing date and never apologized or mentioned it. You take off work days ahead of time for the date to be wrong and only find out when talking to the mortgage side of things. Frustrating. Overall affordable house and I got what I paid for so I'm grateful. Am I making sure my home insurance is at max coverage and lowest deductible you bet. Thank you lennar. ... More

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.

Wish they have more transparency in the process of buying and selling and working with their associates is not easy.

As a first-time homebuyer, my experience was generally positive with some areas for improvement. The initial stages were particularly impressive, and I appreciated the appeal of moving into a brand-new neighborhood, especially with the attractive incentives offered. The house is charming and provides a solid foundation that can be customized to fit my preferences. However, the quality of the work could benefit from some enhancements. During the blue tape inspection, it was evident that the home had a basic finish. I would recommend that other first-time homebuyers explore various builders to ensure they find the best fit for their needs, as there are many options available. ... More

To start, my 3rd party inspector found way too many issues for a brand new home. Now that it has been a month more and more issues pop up. I can barely get the warranty rep (Hunter) to even return my call after giving him 12 days to review the newest case I have submitted. I am currently not satisfied with my overall experience and Lennar could do better.

Workmanship was much below expectations

We moved in 5 months ago. The day we moved in we were told not to use the A/C until the company could come out and check on it. ?. Two of our kitchen cabinets were damaged. We reported it. Two people came out to inspect the damage. They agreed there was damage. Four months later it has still not been repaired.

The water smells heavily of sulfur. This should have been disclosed when we bought the home. We replaced the anode in the water heater with an aluminum one which was a temporary fix. I asked Lennar to replace it with a titanium one because the aluminum anode has already been eroded. I was told it was not their issue to fix since it was water quality. Yet, I believe since they didn’t bother disclosing the high sulfur in the water reacting negatively with the metal in the water heater would be an issue, it is partly their problem. It would be different if we weren’t willing to invest the money in our home to fix the problem which we have. We’ve added a water softener, purifier, and as previously mentioned, replaced the anode in the water heater. I’m simply asking for help replacing one last thing to try to make it work and was told no. Now I’m left crying every time I take a shower wondering why I didn’t do a better job of researching the area before moving. ... More

Once items were not resolved on the punch list we were passed to many different individuals and did not appear it was any one specific individual's job to resolve the house to get us to close. Do not recommend the mortgage team for the same reason. I would not purchase through Lennar again based on this experience.

Very disappointed in Lennar Sales Rep. and rushed craftsmanship. When being shown the house and we asked if we could put in an offer, the sales rep answered,”you can but if it gets appraised for more you’ll need to pay the difference at closing” this dictated how we proceeded. Just recently we learned we were supposed to be shown rates. We were never shown any. Lying to first time home buyers so a Lennar rep. can squeeze more profit for them self’s is disgusting and I’m appalled that’s what y’all stand for. We trusted our Lennar sales rep. and got taken advantage of! She screwed us out of thousands of dollars! FYI after closing the same exact house was priced for $10,000 less than we paid online. A lot of issues with quality, splitting wood in the fence, nails falling out of the fence due to warped wood put in, paint splatter on floors. concrete splatter all over walkway and by garage, every single hinges creaks, damaged door to dryer, wholes from re drilling, random holes in concrete between home and walkway, chip on porch, uneven painting on porch pillars (from rushed hand painting), super uneven. A couple more thing to add we are in an HOA with no place to put our trash cans except back yard or garage. Also we were given a flyer informing us on the school that we were zoned for. This had a huge impact on why we moved to this neighborhood. Turns out it was not the correct school. We were also told only TXU was the only energy provider here which was also not true. Very misleading and shady!!! ... More

The two people that started out helping me were awful. The last person that helped me from Arizona was amazing. Everything that was suppose to be completed before close wasn't completed. The door jams suck and always move down and allows the wind to be howling all day and night. If I had to do over I wouldn't have purchased this house. Now I am just waiting until I pay off enough or the price of the house goes up so I can sell it or maybe I will look into renting it out.

The quality of the home is not good.

I stil waiting for some issues to be repair

I just bought my first home in 2023 and after a lot of work combing through the market, I finally came across homes quickly selling in an ideal area! I had heard good reviews for Lennar and decided to give it a chance. Immediately in the walk thru I noticed quite a few things that needed to be fixed. I noticed a few cabinets needed to be replaced, one was loose, the doors all had some damage to the paint from being closed while wet, the carpet was stained with muddy boot prints, and there were marks on the flooring. I was told these things had been completed but was never offered an additional walk thru, so I had to trust that the work had been completed and fixed. Upon move-in I was blinded by excitement, but as I was moving my items in, I saw my home at new angles and noticed NONE of the additional work had been completed. On top of that, the house did not get cleaned, there is paint on my carpet and flooring that won’t come up, there’s so many gaps between door frames and door steps, the dishwasher was not installed only placed in the correct cutout, the sink fell within a week which caused severe water leaking to damage my cabinet and I was without my kitchen sink for weeks. At first I had a good experience with my warranty tickets but then quickly realized they kept sending the incorrect people out, proving they had no real understanding of the situation, so now I’m very displeased with the warranty service as well. If I had it all to do again I’d go with a different builder. It’s as if the house was thrown together with no care, not to mention, before it was complete when I went to view the home, there were beer bottles all over the floor and drinks in my brand new fridge. The entire road of Lennar homes have warranty tickets out as well. This company is extremely unprofessional and they seem to not care about the importance of having a livable home with an infant. I probably didn’t even cover everything but I truly can’t keep track of all the things that have made my experience so bad. ... More

I only had an issue with the underwriter. My loan officer was a pure angel as well as my realtor.