Lennar Reviews in Austin, TX

Moved into our brand new house and eventhough all my issues, and there were many, (from sewer back up in plumbing, garage door stuck in open position, HVAC heat/cooling system not producing heat, toilet water leak, and water heater elements needing replacement) within the first three months of moving in. Not a pleasant experience.

The main reason I'm going to the trouble of writing this is to state my displeasure at one aspect of the purchase, but I'll save that for now. First I'd like to state what a good value for price my home was. It seems to be quite well made with an unusually generous part of budget having been devoted to excellent ambient lighting and electrical outlets. One generally must pay a premium for that. That's where it ends. The lovely garage comes without a garage door opener. Seriously. And zero trim work with white paint everywhere. Barren as a baby's behind. Now for my complaint. The mandatory appliance package is awful, being very clearly builder's grade and black. And inexplicably, Lennar refuses to just keep their appliances and permit me to bring my own, which I did anyway, but now it's taking up valuable space in my garage and I must go to the trouble of trying to sell it myself. This seems utterly unreasonable to me and makes me snot blowing mad. ... More

We have known issues from the final walk through that have yet to be addressed. Reported issues after the sale are still sitting in a pending status 3 months later

There are a few things that lowered your score (not sodding the whole yard, upgrading appliances, or especially not installing water purification for the incredibly hard water situation here that will mean appliance and plumbing replacements in the near future). Angel and Bianca are the best who worked with us through the process!

The home buying process wasn't too bad, but there was always a sense of urgency to do something because of the Lennar representatives. It was almost like we were pressured into buying in less than a month. There after moving in, there were a couple things missing from the home. It wasn't until almost 3 weeks after moving in someone brought what was needed. A service request needed to be submitted and a video call required, but there was no need for it. The Lennar home came with "Smart Home" features, but there was not a single Lennar rep that stopped by or would help. When signing there was multiple errors, and no one was able to provide a definite down payment amount. Besides that particular experience, everything went smoothly and I was able to apply a pretty good deal on the home which was the ultimate reason for the purchase. I would buy a Lennar again, but would definitely keep a list of things to keep my eyes on to make sure they are fulfilled before closing. ... More

Home was not ready at 2nd walk thru

I didn’t receive a phone call from the sales agent when the loan funded. And the listing agent and builder will not accurately update the listing and remove it from still showing as pending or for sale and it’s been months since I closed. I’ve asked all parties repeatedly. On other notes, the house is sound and was accurately presented and is living up to what was highlighted during the initial inquiry of the property. Warranty inquires have been handled promptly. These other areas surrounding the purchase to impact the overall feeling of the customer and also it affects our interest in partnering with this builder again if these other areas are going to cause so much stress. Those areas need to improve. ... More

I initially didn’t have any issues however when it came time to move in my house had not been cleaned and the builders left mud, trash, dirt, and urine stains in the home. My sales rep assigned to me left all my texts and emails unanswered about this issue and some other questions I had. It wasn’t until my realtor got involved that they began responding to me. They sent a cleaning crew in a few days after I had moved in who were here for a maximum of 10 minutes and did not clean up all of the mess that was still here. I ended up having to clean up the mess of the builders and pick up all the trash left behind myself. I’m happy I have a house but I’m very disappointed in the way I was taken care of by Lennar ... More

The house was not cleaned when we got the keys, stains and paint on the floor, tubs, toilets and countertops, the first costumer care representative was slow to respond to our texts if we were responded to at all.

If you have a model plan in place and you decide to go with it and don’t get everything you saw at the model home that will make you upset, need to have a better communication from beginning to end and have some accountability to make it right for your customers. Some items were find after move in and we summited a work order and we was told that those issue had to be addressed before closing and now we have some damage window.

There have been quite a few workmanship issues but with the speed at which they are putting up houses, it's not surprising. Thank God for the 1 year warranty. Going to get as much fixed as I find

The home buying experience at Lennar was intense everything seemed to happen very quickly.. it was very overwhelming for first time homebuyers. However majority of our team was helpful ( especially our loan officer) I do wish our home concierge made more time for us, and walked us through the final steps of the process but she was ooo most of the time and rarely responded. Overall it was an okay experience, and we love our new home... Even if there are still some blue tape left

They were increasing prices by the day creating artificial pressure to purchase home very fast. The lennar mortgage, title and closing teams were efficient. Not impressed with build quality though. Even visually you can tell that the material used is of cheaper quality and workmanship is average.

Overall I am happy with the buying experience. I lived out of state while my home was being built. Cindy was on it weekly keeping me up to date and answering questions. Now that I have been here close to 2 months, I am slowly getting inside issues taken care of. In my opinion the finishing around the bath tubs and caulking’s around the baseboard could use attention to detail. The home is beautiful inside and out.

The quality of the workmanship was subpar. Some issues are too large to be resolved, like drywall texture on most walls of the house. Overall lower quality product.

The house is nice but trying to get any issues corrected is nearly impossible. Not sure I’d go with Lennar again.

The bones of the house seem pretty good but pick any detail and you will likely find flaws. It appears from the things we have experienced that the actual people doing the work have no pride in workmanship. Also the construction manager we happen to get has been very non communicative. We just go through Lennar warranty for everything rather than the C.M.

Affordable house. I understand I was getting a house cheaper than the rest of the market average and that's what I feel like I got. Not a fan of the process you walk the house prior to your closing date and get told no need to point out every defficiency they'll all get addressed. Then you walk it right before closing and get told "if we didn't point it out last time we can't address it now". When you get told that feels very scummy. Had a plumbing leak week of move in. Items were not addressed prior to closing but that's on me for agreeing to sign. Main construction lead not a pleasant guy to deal with. Warranty lead is nice enough but communication is terrible. Office people told me wrong closing date and never apologized or mentioned it. You take off work days ahead of time for the date to be wrong and only find out when talking to the mortgage side of things. Frustrating. Overall affordable house and I got what I paid for so I'm grateful. Am I making sure my home insurance is at max coverage and lowest deductible you bet. Thank you lennar. ... More

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.

Wish they have more transparency in the process of buying and selling and working with their associates is not easy.

As a first-time homebuyer, my experience was generally positive with some areas for improvement. The initial stages were particularly impressive, and I appreciated the appeal of moving into a brand-new neighborhood, especially with the attractive incentives offered. The house is charming and provides a solid foundation that can be customized to fit my preferences. However, the quality of the work could benefit from some enhancements. During the blue tape inspection, it was evident that the home had a basic finish. I would recommend that other first-time homebuyers explore various builders to ensure they find the best fit for their needs, as there are many options available. ... More

To start, my 3rd party inspector found way too many issues for a brand new home. Now that it has been a month more and more issues pop up. I can barely get the warranty rep (Hunter) to even return my call after giving him 12 days to review the newest case I have submitted. I am currently not satisfied with my overall experience and Lennar could do better.

Workmanship was much below expectations

We moved in 5 months ago. The day we moved in we were told not to use the A/C until the company could come out and check on it. ?. Two of our kitchen cabinets were damaged. We reported it. Two people came out to inspect the damage. They agreed there was damage. Four months later it has still not been repaired.