Lennar Reviews in Austin, TX

Overall experience was bad, with buyer rep

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Information on website about available homes and prices of homes is not accurate. There is wide variations. Home selling agents don't seem to have the right info, and try to simply set aside any complaints/issues. Selling agent hung up on me when I raised an issue that I had. Inflexible schedules when final walk throughs are being scheduled.

We purchased our home a few months back and the process seemed like it was never going to end. Our sales agent Devonte did nothing besides open up the house for us to view and collect his commission, the process of getting approved was so murky that we never felt confident during any point in the process that we were going to end up with the home. The grading on our backyard was terrible, planks in our fence are already falling down, and 2 months in I have already had to have the irrigation company, flooring company, plumbing and a contractor come out to fix various issues that should have be fixed prior to move in. The workers in our neighborhood leave their trash, nails and other materials thrown around for the residents to clean. Awful first home buying experience ... More

I have lot of issues since I moved in my house. Lennar is not really helping me to take care of them.

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Heater not working since last week

We signed in Dec with the expectation to have the keys by March. Went to the lender and got rate locks with a buffer built in so even if Lennar delays by a month to April, we will be covered. March moved to April and then to May with absolutely no reason provided, except finger pointing - the sales manager will point to construction manager, who will point to vendors who wont be around to answer why its getting delayed. Thats fine, we extended the lock and took us multiple request to get that covered by Lennar and that happened at the end and Lennar made it look like they were doing us a favor to cover that cost, though they were delaying. The final delay was the only one that had a reason and that was because someone came in and flooded the kitchen 2 weeks before ready to close! This all paled in comparison when the time to close came with Lennar Title. We have bought 2 homes in the past and by far this was the worst experience. We sent a mail 2 weeks before closing asking if we are ready. No response. During the last week of closing had to call, escalate to get any response from Title. They had scheduled closing with no property survey report until the previous night. Did not have the courtesy to notify us or the lender. The lender was freaking out that they were not getting any response from Title about the survey report. Even while signing the document I had to point out the differences in the numbers. Overall no accountability and absolutely no integrity in the whole home buying process. I am surprised Lennar is in business and considered a top builder, with this level of abysmal customer service. Its been just a month since we moved in so will reserve judgement on the quality of the house, fingers crossed its not even half bad as the buying experience. Of all the people we have interacted with so far, only our warranty manager, Brent, seems to be very competent and is responsive and feels trustworthy. ... More

I wanted to move in on the closing date that was promised. So I was ok if there were 2 or 3 items that could be fixed later. But I had around 45 items on the list. After 4 months, there are still several items that haven't been fixed. Especially the windows have so many scratches. Contractors from different companies have visited and taken a note of all the issues. Still there is no resolution. The painting/Stain on the rails are so poorly done. The house was not cleaned and I still dont have this resolved on the places where I cant reach. I would never trust Lennar with such poor experience.

Horrible experience off the bat. Realtor lied about the property line. house wasn’t finished when it was supposed To be on our “final walkthrough”. I felt very rushed and pressured to sign paperwork. I will never buy a lennar home again.

Our home had been delayed for months throughout the building process. Our sales person kept us up to date throughout this time. We understood due to supply shortages, labor shortages, a global pandemic, a winter storm, etc. We were patient. We had to pay extra to live where we were due to having to extend our lease on a month to month basis. Still....we did not complain. Things were very pleasant through this period. When it came time to close, there was a very noticeable shift to rush US into the home before it was complete. We hired a 3rd party inspector to look at the build prior to close, and were given the green light by Lennar to go ahead and send our inspector in. The home was far from finished. The inspector couldn't even inspect a handful of major checklist items because Lennar had not completed building, so we had wasted more money there. Lennar kept pushing us to close when the the home was not finished or even live-able. They even pushed us to close when the gas meter was not installed. It was the end of the month, and it felt like pressure was raining down on us. Our realtor pushed back, and they waited until the meter was put in before forcing us to close. Due to the current housing market in Austin, we were afraid that the builder would pull the rug from under us, and were forced into a corner and accept the home with many flaws during our final walk through. We were told many times, that the things we brought up were "cosmetic", and that their build team would come out to fix it with our "warranty". DO NOT BELIEVE THIS. They will take forever to do anything. Our master closet collapsed and couldn't be used for the first 2 months we lived in our home. We currently have flooding issues that they are "fixing", but just left a mud pit on both sides of my house with no updates as to whats going on. They came, ripped up the grass, and left. Didn't tell me about it, didn't tell me when they were going to come back to fix the rest. Just left a mud pit moat around my house. I'm fixing many of the things around the house myself at this point. They've promised many things, and have not held up their end of their deal. They have sent out teams to fix some things on our checklist, but it took forever. We have a new born baby, so having work done at this point in time is rough on us. Many of our neighbors echo the same sentiment. Terrible quality homes.....but feel lucky Austin's housing market is insane, and has inflated our home values. Long story short, our buying experience started off okay, and ended up horrible. Quality of the homes are pretty bad with poor attention to detail. Many "cosmetic" problems that they'll never deal with when buying a brand new home or take forever to resolve. Buyer beware! ... More

Poor experience overall. Very disappointed

My experience with Lennar has not been great. Short of the woman who assisted me as my homebuyer concierge the experience has come up short. Things started off bad after the walk pre purchase walkthrough. I pointed out many issues. Then when final walkthrough came I showed up to the appointment and notii nouns had been completed and then they said they would complete the items and send me pictures. They did complete some of the items but not all and I didn’t get a chance to do a real walkthrough. Then after I closed they couldn’t even be bothered to schedule a meeting to give me my keys. I had to go to the sales office and then nobody knew where my keys were and it took a couple of hours to find them. When I went to get my mailbox keys per Lennar instructions the usps couldn’t find those keys either I had to wait a week. There are several issues with the house. The material qualities are adequate. I’ve had so many issues. It’s the quality of workmanship and lack of pride that’s the problem. Two of My kitchen cabinet doors warped and some of my drawers were not assembled correctly. which were a material issue. The paint on the exterior and interior of the house is only applied with one thin coat. You can see right through it. In the interior you can not clean the walls if something gets on them. It will take the paint right of even with light touch and just water. It really needs a second coat. My garage which is unfinished that is fine but there are several corners of dry wall broken and weren’t fixed. In both bathrooms the pipe coming out of the wall go the shower heads were both installed at almost 45 degree angles intstead of coming straight out of the wall. There is drywall and paint all over my carpet. The final cleaning of the home was done very hastily. There are stains on my carpet from I’m assuming paint. My doors had to be readjusted twice. When I moved on the covers on the exhaust fans in the bathrooms were hanging down. There was paint all over my ceiling lights. On the website for the home community it states that standard the homes come with a water softener loop… turns out they do not. I found out the hard and expensive way. The first night I moved in the temperature outside was near freezing and my heater would not work. Turns out some idiot replaced the drip down on the gas line to the heater and did not turn the gas back on. I had to go through a whole reset procedure to get it to work. There is still a irrigation pipe sticking up in my backyard that needs to be reburied. My microwave above the stove literally lets air blow in from the roof vent. So much so that my stove gets dusty and during the freeze we had I had to tape up the microwave door and vents. I had to stuff rags in the vents. My microwave got so cold inside I put a thermometer inside and it read 32 degrees. I froze a bowl of water in there. When I addressed the issue several times they just said sorry you get north wind and we don’t install dampeners inside the vent. I have never lived in a house where I had to tape up the microwave to keep my living room and kitchen to not be freezing cold. It’s very disappointing. One of there hired trades drove their truck directly into my yard almost hitting my truck and destroying part of my yard. Then when the landscaping came to fix it they didn’t even notify me they were at my house and let me know they were here. Turns out while the were fixing my yard the damaged a pvc clean out cap that has yet to be replaced. I understand there will be some things that need to be addressed with any home new or otherwise but with a new home you expect less. There are several more issues I could go on about. It’s so hard to find anyone to take pride and respect in their work today. Integrity is lost. They throw these homes up and just don’t really seem to care. Which I get it’s numbers game. But the overall point here is that I am not so much mad but disappointed. Especially for a first time home buyer. The whole experience has been disappointing. It’s probably one of the most regrettable experiences of my life. If I had to do it again I would not buy from Lennar. If I wanted a ton of sissies with a home I would have bought a 1920s craftsman to remodel. I guess you get what you pay for. Thai is my analogy… just because I bought a Honda instead of a Mercedes doesn’t mean that the paint should have imperfections or that the seats have not been installed properly, or the radio not work. ... More

From the time we put down earnest money this has been a bad purchase. With the exception of Joey Blackledge and Pablo Berrios we have had issues. Price quoted different from price provided after we had to put down earnest money, closing delays and online closing issues, Service issues getting scheduled and call backs, the quality of the build requiring multiple service calls. The electrical issues that have been known about through the community, quality of workmanship being poor and then the sales manager response to us at the beginning. This has been the worst home purchase we have ever made. Follow up this far except Pablo has been poor also. If we had to do it over again we would have paid our movers to provide longer storage and found somewhere else. I do not expect that you will contact me or even care about what I have stated but needed to let you know anyway since you provided me a survey asking. ... More

Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.

My house has had 3 plumbing issues in 3 months. They've had to rip walls down, take out the floors and appliance, and repaint. I lost work time, my family and friends had to take time while all this work was done. Let's just say Lennar does not keep good on their promises. This was also my first home buying experience and it has been awful.

I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them

post service is really bad

Incomplete. No follow up. This is a joke. Recommend- going back to basics keep the brand, ALIVE!

Clearly our home was not ready when we closed. In good faith we closed. Our patio took a while to fix, there was a leak in our bedroom that went undetected and there continue to be myriad issues that are detected but fixing has been mighty slow. The reason we picked new construction is we wouldn't face issues like this but we continue to run into problems. We are disappointed.

The sales person, construction managers, and closing agent failed to take ownership of their actions and severely lacked in communicating among themselves for a smooth closure. The sales person towards the end shows bad attitude which made our closing experience worst of all. Amateurs! Poor craftsmanship!

We bought a home here and there were few items reported for repair 4 months ago. Have chased both builder and onsite manager and no response so far. Would never buy home from Lennar in future.

Please make sure things are completed at your home before closing. otherwise, you keep contacting them to fix the issues at home after closing.

I had a terrible warranty request experience with Lennar Homes