Lennar Reviews in Austin, TX

This is my seventh house I bought and it was the worst experience in everything from home selection, loan process, delays in moving into the home, discovering poor workmanship and a losing battle with fire ants.

The builder rushed everything and uses trades that have no honor or pride in their work. The laziest finishes I’ve ever seen. We had them re caulk three times and are still finding areas where they would only caulk trim on one side of the door.

Found that the investment does not equate to the final product. The investment made does not support the quality or craftmanship delivered. The most upsetting thing was that the house was not ready for the first walk through and the punch list made during that walk through was not attended to as we conducted the final walk through virtually. We were assured that all items were taken care of. This was not the case. In short, we were lied to. I would not recommend the Lennar product to anyone. The value of the product is overinflated. The $300k home with the lack of value in material and workmanship should not be listed more than $200k. We look forward to moving as soon as we can. Probably take a loss.... ... More

-A large pattern of sod was stolen from our backyard the day of or right before closing and took a month to be replaced. -The wrong addressed deadbolt was installed on our front door so we couldn't properly secure our home until they got the right address. Took a week. -Cracked/loose fitting water meter box. Was told it’d be fixed after the blue tape walk, never fixed or communicated to about being fixed after closing -Along with the sod being stolen, a lightbulb was also taken from the front yard, leading me to believe the builders took it from my property to put elsewhere. Was told it’d be replaced, never was. -The customer care representative for Lennar was extremely strict about what day and what time we could have a 3rd party inspection. Okay, well when I asked to switch the day or at least the time due to work not being flexible I was told it’s impossible. A few days before the inspection, we woke up to an email that due to the weather the inspection had to be moved. So they were not flexible with me at all but I was expected to all of a sudden be flexible with them. Not professional. The list goes on. At the end of the day, I am happy with my home, but it has not been a fun or enjoyable experience. ... More

Make sure you get an independent inspection and all punch list items are completed before closing on the house. After market services are slow to get done. Look at paint and caulking for cleanup, painting is sloppy. Lennar Customer Care is a joke. They want to do virtual inspections, which does not tell the real issue.

I bought my first house with lennar and it has been a nightmare. I had to reschedule my original 1st walk-through and the seller from lennar conveniently did not send the new walthrough date to my realtor. Due to this I had to do my walk-through alone, and not knowing what to look out for. The demonstration person from lennar told me we could sign off on everything and I didn't have to do the second walk. Not knowing that this is not supposed to even be an option I signed off and was not let back into the house until after closing. The roughly two weeks between my walk through and closing a skunk somehow got into my house and went into the negative space between two cabinets in the kitchen and died. My house smelled awful. After being told from the seller and construction manager that it was 100% not skunk and they would send someone out I found out it was skunk and it was dead. Since then I have been fighting to get rid of the leftover smell of skunk that lingers in my house. I have had multiple people come to clean and I have been cleaning and washing the walls and floors with vinegar and nothing is working. I have been extremely patient and after asking to have certain materials where the skunk was replaced the customer service team is refusing and pushing back on thus request. They tell me it's okay to use a range that had a dead skunk in it! I haven't even moved into the house because it smells and I don't want the smell to permeate my belongings. Not only that, while dealing with the smell issue I have had a plethora of other issues with the house and customer service team. The construction team had the primary drain pipe and secondary drain pipe of the hvac system switched so I had to have someone come and fix this. Once it started to get hotter and the AC was working harder a leak was discovered. My guest bathroom was flooded. They had to come and tear apart my bathroom due to all the water damage and get the leak fixed. There was mold inside the walls they just left open to possibly spread until they removed all the damaged materials. I also did not appreciate the customer service worker implying that the leak was my fault and I could have voided the warranty. My backdoor had the wrong doorknob on it so my key didn't work for the door and the deadbolt. It took over a month for them to fix the doorknob and it didn't happen until I sent an angry email asking why it was taking so long. Then when they come to fix the issue they never ordered the deadbolt so now I have to wait on that. The floors are covered in paint and the customer service team will tell you that "that's the best they can do" to remove the paint. But it's not. They can do better. If I can spend hours on the floor cleaning up their messes so can they. There are many other smaller issues with construction like stripped screws sticking out of cabinets and the trim around the tub falling off. I'm waiting on submitting these tickets because I don't want to distract the people working on my leak issue and smell issue to get distracted or take even longer to complete these requests. I bought this house on May 5th almost 2 months ago and I'm having this many issues. If you buy a house from lennar have someone to represent you. Push for what you want and do not blindly trust them like I did. ... More

The process was very easy , however once we got to the fish line I was told things would be completed before moving and that were not. And once closed I was on my own with fixing these issues

Cheap quick builds with cheap slow fixes to any issues with the home. Grout is falling apart day 1 in the bathroom. Salesman Josh in Bastrop was helpful up until he made his sale. He became unresponsive and dismissive once he made his commission. We’ve been living in on brushy creek drive since March and we still have no mailboxes. Lennar is trash. Customer service is trash. I regret buying this home.

I’ve moved in for 4 months, yet most of my repair requests prior to closing has been pending since then. Management is not doing their job on monitoring progress.

The sales person was friendly and helpful . However when it came to warranty work, totally non responsive on all levels unreturned txt messages , full voicemail boxes I cannot even leave a message and after several attempts I still got no response or follow up. I want to know what good is your warranty if nobody follows through . Very frustrating and I definitely will not recommend Lennar to anyone who wants to buy a house . How can I get somebody to honor your company's warranties

Sales reps were disrespectful I still have a clue tape items and each week have to follow up with construction to ask if they will compete the blue tape items. I shouldn’t have to ask in the first place but it’s a constant battle. This is not been a fun experience, buying my first home.

This was the single most stressful situation of my life with next to no help from the builder/lender/title company (Lennar in all instances). My husband does not do email or anything electronically, so I had to do it in both our names. We decided the day before Thanksgiving that we wanted to buy the house. They called me and told me the initial loan application must be submitted before midnight in order for them to honor our agreed purchase price. I spent hours online trying to do that. I even received help from the Lennar Representative on property. She stayed on the phone with me until after midnight. Again, this is the night before Thanksgiving when we both should have been cooking. That was only the beginning. I was inundated with electronic paperwork coming to both me and my husband until we closed on 12/23. So for a month I did this. The biggest frustration probably was tge Docusign paperwork, which might normally be a good way to handle online paperwork, but in my case doing it for both of us it created much confusion and frustration. Each Docusign would come in each name and each one would have an access code. It was all coming to my android email that received email for both of us, so I could not tell which access code was for which document or which code was for my document or his. Several times they requested documents that were difficult to access or wouldn't download and no screenshot or picture was acceptable. Several times I went to the Lennar sales office and the nice lady there helped me. It also took her quite some time to complete the tasks and not without difficulties. At least once or twice she herself had to call the loan officer for assistance because it was so difficult. Each time, near the end of the process the loan officer would tell me if I didn't get it in by a certain time we would not close on the day we were scheduled to close. Each time I stopped whatever else I was doing to complete the documents he needed. I missed Dr. appointments, pulmonary therapy, and Holiday events with my grandchildren.When we finally thought they had everything they needed.and we were scheduled to close on 12/19, they wanted more. I was told if it wasn't submitted by 3:30 p.m we would not be able to close the next day. I hot it in before 3:30. Then I heard nothing from anyone about where are when to go for closing. No one would answer the phone after hours of course, The next morning I called the local rep from the sales office and she didn't know anything. I called the Loan officer and he wasn't available at first, then he didn't know when we would close. I called the cobtact at the Title company and she didn't know. They said maybe Tuesday, maybe Wednesday, on Christmas Eve! I told tgem wecwere not closing on Christmas Eve, we had family plans. This is Friday before Christmas on the next Thursday. We were planning to drive from Central Texas to Central Oklahoma to spend Christmas with our daughter's family and our grandson who was 1½ and we only had seen him twice. Lennar told me if we delayed the closing we would have to pay a 2%(I believe) fee for late closing. We canceled our travel plans and waited to hear when we were supposed to close. Again, no word by the end of day on Friday the 19th. Monday morning the 22nd I woke up and started calling people. Again no one knew when we would close. We were supposed to have traveled over the weekend and we still weren't sure when we would. Finally, before the end of the day someone called to tell us to come the next day, 12/23. We scheduled a time to be there and they called the next day and told us a different time. I told them we were on our way and should arrive by our appointment time and they said it was OK, we could come whenever, they had availability anytime. When we got there we were taken to a room just us and a few minutes later a Notary arrives. No one else! Not one person from Lennar showed up at our closing! The very first paper she gave us, I had questions, and the Notary said she couldn't answer any questions so I called the loan officer. I thought he might be in the same building because all of their offices were there. He informed me he works from home, (I knew that from the child and pet noises always in the background) and could not come. We were pushed and pressured to meet deadlines in order to close on the 19th, then it was delayed until 2 days before Christmas with threats of a penalty if we didnt close on that day, and not one person from Lennar could be bothered to show up. It was supposed to be a really exciting and happy day, but it was very disappointing and anticlimactic. Then the earnest money we were supposed to get back required electronic documents as well. Our home buying experience was not good at all. ... More

I had the original contract to purchase 205 Donnington Dr Hutto TX 78634 for $324,700. There was some issue identified, during the process of purchase.. I was stuck on multiple issues on post inspection.. were worried to move forward. The builder without acceptance of refund or acceptance in signature. Cancelled the contract. Later one week esclated and reengaged in contract for same home with $15,000 penalty higher in price, its sold to me at $339,750. Now this situation is escaltaed to local attorney, I am in process of court action and serve notice to Lennar in middle of Feb26.

Overall experience was bad, with buyer rep

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

We purchased our home a few months back and the process seemed like it was never going to end. Our sales agent Devonte did nothing besides open up the house for us to view and collect his commission, the process of getting approved was so murky that we never felt confident during any point in the process that we were going to end up with the home. The grading on our backyard was terrible, planks in our fence are already falling down, and 2 months in I have already had to have the irrigation company, flooring company, plumbing and a contractor come out to fix various issues that should have be fixed prior to move in. The workers in our neighborhood leave their trash, nails and other materials thrown around for the residents to clean. Awful first home buying experience ... More

Information on website about available homes and prices of homes is not accurate. There is wide variations. Home selling agents don't seem to have the right info, and try to simply set aside any complaints/issues. Selling agent hung up on me when I raised an issue that I had. Inflexible schedules when final walk throughs are being scheduled.

Its cheap quality no power outlet for kitchen iland no lock for bed rooms and master bath room no internet outlet , you need to make a hole to any wall to get internet connection no response from lennar support team except virtual visit which cannot resolve anything worst finishing on front porch and back patio no blinds for back patio door no water softener loop no gutters

Not happy with the service that was rendered. It seemed like they just wanted to push the sale through and move on to the next sale. Told things would be fixed before closing but even though the issue was small was not completed but I fixed it myself.

Overall horrible experience from the building manager lieing to me and trying to hide things down to a bad experience with closing with Lennar.

I regret choosing Lennar Construction for my home. The entire process was a nightmare, and I would strongly caution anyone considering buying from them. First, communication was absolutely terrible. Getting clear and timely responses was next to impossible, and I often felt left in the dark. They also push you to use their preferred title company—don’t fall for it! The title company has been a disaster, and even a month after closing, I’m still dealing with issues just trying to get my taxes paid. To make matters worse, the quality of construction is disappointing. Our front porch concrete is already cracked, with a chunk missing. It’s frustrating to move into a "new" home and immediately have structural issues. If you’re considering buying from Lennar, do yourself a favor: 1) Hire an independent inspector before closing. 2) Use your own trusted title company. 3) Prepare for frustrating communication. I wish I had known all this before purchasing. Save yourself the stress and look elsewhere! ... More

post service is really bad

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Poor experience overall. Very disappointed