Lennar Reviews in Austin, TX

The process was very easy , however once we got to the fish line I was told things would be completed before moving and that were not. And once closed I was on my own with fixing these issues

Es un muy buen proyecto! Hermosos diseños de casas, muy buena atención, muy atentos y amables!

Had an awesome experience with the whole Lennar team but Andria was amazing sales with so much knowledge and her professionalism was impeccable! Would recommend Lennar to all.

I just bought my first home in 2023 and after a lot of work combing through the market, I finally came across homes quickly selling in an ideal area! I had heard good reviews for Lennar and decided to give it a chance. Immediately in the walk thru I noticed quite a few things that needed to be fixed. I noticed a few cabinets needed to be replaced, one was loose, the doors all had some damage to the paint from being closed while wet, the carpet was stained with muddy boot prints, and there were marks on the flooring. I was told these things had been completed but was never offered an additional walk thru, so I had to trust that the work had been completed and fixed. Upon move-in I was blinded by excitement, but as I was moving my items in, I saw my home at new angles and noticed NONE of the additional work had been completed. On top of that, the house did not get cleaned, there is paint on my carpet and flooring that won’t come up, there’s so many gaps between door frames and door steps, the dishwasher was not installed only placed in the correct cutout, the sink fell within a week which caused severe water leaking to damage my cabinet and I was without my kitchen sink for weeks. At first I had a good experience with my warranty tickets but then quickly realized they kept sending the incorrect people out, proving they had no real understanding of the situation, so now I’m very displeased with the warranty service as well. If I had it all to do again I’d go with a different builder. It’s as if the house was thrown together with no care, not to mention, before it was complete when I went to view the home, there were beer bottles all over the floor and drinks in my brand new fridge. The entire road of Lennar homes have warranty tickets out as well. This company is extremely unprofessional and they seem to not care about the importance of having a livable home with an infant. I probably didn’t even cover everything but I truly can’t keep track of all the things that have made my experience so bad. ... More

The home buying process wasn't too bad, but there was always a sense of urgency to do something because of the Lennar representatives. It was almost like we were pressured into buying in less than a month. There after moving in, there were a couple things missing from the home. It wasn't until almost 3 weeks after moving in someone brought what was needed. A service request needed to be submitted and a video call required, but there was no need for it. The Lennar home came with "Smart Home" features, but there was not a single Lennar rep that stopped by or would help. When signing there was multiple errors, and no one was able to provide a definite down payment amount. Besides that particular experience, everything went smoothly and I was able to apply a pretty good deal on the home which was the ultimate reason for the purchase. I would buy a Lennar again, but would definitely keep a list of things to keep my eyes on to make sure they are fulfilled before closing. ... More

Hi Team - We purchased a Cerasi Plan and have verified with multiple trials that the garages are not suitable for owners with large mid-sized SUVs, Full size SUVs and Trucks. The root cause of this is the cosmetic divider which creates a two door garage instead of a single one door garage. We have verified the experience with multiple owners of the same plan and all have the same feedback. - Elton

Cheap quick builds with cheap slow fixes to any issues with the home. Grout is falling apart day 1 in the bathroom. Salesman Josh in Bastrop was helpful up until he made his sale. He became unresponsive and dismissive once he made his commission. We’ve been living in on brushy creek drive since March and we still have no mailboxes. Lennar is trash. Customer service is trash. I regret buying this home.

This is our 3rd home with Lennar. We are very satisfied with the Home buying experience, our sales agent Cindy is an awesome person, she helped us through the process, made it very easy and was easily accessible and greatly experienced and Cindy was so kind and professional and she really went out of her way to help us with our questions and the entire home buying experience was very comfortable only because of Cindy. Thank you very much Cindy. Pablo and Ryan are the next awesome guys who again made us feel very comfortable after moving in, both of them are very professional and friendly. Thank you guys for everything you do. ... More

We purchased our home through Lennar. we were given incentives to use Lennar Mortgage and Title. The mortgage process was EXTREMELY cumbersome and the communications from the mortgage team about things that were needed was abysmal. Income verification items that were requested and the explanations required by underwriting went back twenty five plus years and included several residences we'd never owned, only rented while in the military and after retiring. During the final two days prior to closing we received minimal communication on our actual closing time. We did a virtual closing which had an issue for my wife. The most frustrating part of closing was the final closing costs, the day before closing, I contacted our loan officer (Kyle), to confirm what our final costs were going to be so I could send the required wire transfer. I was told a number that was roughly $2400 less than what Kyle had given us throughout the process, this number came from a different group than Kyle and he confirmed that it was correct, so I sent the wire transfer. Shortly after sending the wire transfer during my personal review of final closing documents in the website I couldn't find where the number existed that Kyle had been given by his team. I contacted Kyle and he said they'd given us the wrong number and that the number he'd given originally was correct. He told us not to change anything, while he worked to resolve the issue. Fortunately, Kyle was able to get a closing cost concession and we only had to pay the revised lower amount we were told was the final number Virtual closing - my wife and I were in two separate locations, not in Texas, at the time of closing. Closing for me was fairly straightforward. I downloaded the app and completed ID verification, document review and signing in about 45 minutes. My wife, Terri, had difficulty with her ID verification through the online site, she had to download the app, at which point she was able to complete the closing without any other issues. Three weeks later our loan was sold to another company. After the sale, we received a "new" document to review... our VA Notification of Value, and an issue with the closing from Terri's signatures where, the notary missed her required signature on a VA Disclosure document. This required a second Notary for the VA Disclosure... and a new document review process by my wife and I nearly six weeks after we closed on the home. Construction/Local sales office (Tile/Sheetrock) - We purchased our home through a Real Estate agent and found the location through various online resources. We did a virtual tour of the home and my mother had walked through with the agent and sales consultant (Ben) from Lennar Eastwood. On the surface and at first glance the home looks very good... when you start looking at details you start to see where Lennar cuts corners on their building design/construction... my biggest issue is/was with the finished product and look of the tile work and sheetrock fit and finish. About two months before our closing date, I was able to actually visit the home and noticed two very disturbing issues... first, the tile work, the edges of the tile were raw edge (cut pieces), instead of using a bull nose tile for a corners which would provide a smooth, professional, finished look, they preferred to specify that the tiles just have a grouted edge, versus something like a bull nose smooth corner tile or an edge rail with a nice caulk line for sealing purposes... for a smooth finished look... either option would look better than the current "finished" product. When I brought this to Ben's attention and looked at the model home (which looks exactly the same), I was told "you're only paying $300,000 for a home what kind of quality do you expect"? Another Lennar homesite in the same area of Texas that we're living in yet sells the same floorplan for 200,000 more. I'm very disappointed paying 300K for the product that we received, I'd be furious if I paid 500K for our home and saw the same quality of work that was performed by Lennar and their sub-contractors. Sheetrock work in the home was another significant quality issue. A vast majority of outlets and light covers had gaps between the sheetrock where the hole was cut for the receptacle and what the cover plate actually covered (basically a large number of holes were cut too big for the receptacle). The only solution after overcutting a receptacle hole like that is to put sheetrock mud in the gap. However, instead of removing cover plates, mudding the gap, touching up the mud and texture and then putting the cover back over the finished product, the finish team instead just mudded the gaps with covers in place. Numerous cover plates had mud splatter on them, which we had to clean off after closing. I even identified these issues to Ben during unofficial walk-throughs I did during the time before closing. Again, Ben gave me a non-chalant response which seemed to indicate that Ben could care less about the quality of the product that he is selling, as long as he can keep finding suckers to put into Lennar Homes. Most identified issues during the walk through were fixed before occupancy, however, two significant problems were identified and not resolved, one issue was regarding the sheetrock/wall behind the pedestal sink in the powder room. That wall has a significant curve to it. It's behind the sink, but very obvious that the wall is warped. The last issue is the Disposal, which doesn't work currently because the construction crew dumped waste mud/grout down the kitchen sink and bound up the disposal. It hasn't been fixed yet, because we put in a warranty claim and weren't able to be on-site while I was still in Texas. We'll be submitting a new claim to get it fixed this week. I'm highly dissatisfied with Lennar, I'm hoping that the home and construction will be better than service received to date. Feel free to contact with questions. ... More

I’m pleased to announce that the Lennar team helped me with my home buying experience.

Lennar has paid attention to aesthetics and décor, functionality and form and above all usability. I find it natural to move from room to room and feel at home. All the appliances are of great quality and name brand. The connected home experience is first for me and is really good. I would add that the sales agent I worked with was genuine, very responsive and will not hesitate to buy another Lennar home.

Although the overall experience is average, the new house customer managers at walk-through and 1st month after closing were responsive to issues. Sometimes the corrective works were not done in the time as promised, with our persistence it got done.

Workmanship was much below expectations

From 1st meeting with Joey until move in things were great. We watched the home being completed. The only problem was that we had to wait an extra month, but it was worth it.

From the time we put down earnest money this has been a bad purchase. With the exception of Joey Blackledge and Pablo Berrios we have had issues. Price quoted different from price provided after we had to put down earnest money, closing delays and online closing issues, Service issues getting scheduled and call backs, the quality of the build requiring multiple service calls. The electrical issues that have been known about through the community, quality of workmanship being poor and then the sales manager response to us at the beginning. This has been the worst home purchase we have ever made. Follow up this far except Pablo has been poor also. If we had to do it over again we would have paid our movers to provide longer storage and found somewhere else. I do not expect that you will contact me or even care about what I have stated but needed to let you know anyway since you provided me a survey asking. ... More

The home got delayed about two months from the time they told us it would be ready. We identified a few issues during the final walk through and only one of them was addressed. We kept following up on the rest without success.

I had a great experience buying our first home from Lennar. Lennar Sales and builders did a phenomenal job and were very professional all along. However, I had a bad experience with Lennar Mortgage who were pretty unprofessional.

Clearly our home was not ready when we closed. In good faith we closed. Our patio took a while to fix, there was a leak in our bedroom that went undetected and there continue to be myriad issues that are detected but fixing has been mighty slow. The reason we picked new construction is we wouldn't face issues like this but we continue to run into problems. We are disappointed.

The sales person, construction managers, and closing agent failed to take ownership of their actions and severely lacked in communicating among themselves for a smooth closure. The sales person towards the end shows bad attitude which made our closing experience worst of all. Amateurs! Poor craftsmanship!

I have crooked colum in the front in my house the superintendent promes to fixed he never came back the selant around the the doors and trim is very bad I have paint in the floor in all house the vents in the matter rom not working the doorbell doesn't work l have paint I the floor in the front of my garage bad experience with the home the $416000 dollars bad contractors the grass in the back yard l have big Holes my son he fell and broken bone

Cindy from the sales team was amazing! Troy was wonderful in assisting us with resolving credit issues. The quality of the workmanship was subpar and the fact that I had medicine cabinets linen closets, and ample storage space in my 2 bedroom apartment and not in a $300,000 home makes the value for the price paid less than great!

Overall I am happy with the buying experience. I lived out of state while my home was being built. Cindy was on it weekly keeping me up to date and answering questions. Now that I have been here close to 2 months, I am slowly getting inside issues taken care of. In my opinion the finishing around the bath tubs and caulking’s around the baseboard could use attention to detail. The home is beautiful inside and out.

Several problems with new home leaking kitchen sink broken flooring, Outside the home retaining walls falling down, And other small issues but my biggest concern was that very little to no follow up and updates on the process of getting things fixed.

Hands down Lennar bet all of the builders in and around the Austin area. The standard package came with everything I needed as a 1st time buyer and homeowner. After closing the only thing I had to do was move my boxes in and unpack. So blessed & thankful for my Lennar home.

Our experience was pretty seamless. Had the normal Hiccups but we are happy with our new home.