Lennar Reviews in Austin, TX
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What Austin Homeowners Have to Say About Lennar.
Read all 186 verified reviews from homeowners that built a new home with Lennar in the Austin area. Austin homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Austin Area
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Customer Reviews
Shoddy workmanship. Poor customer service
- Richard B.
- Verified HomeBuyer
- September 06, 2021
- Georgetown, TX
Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.
Lennar responded:
Hi Richard, thank you for taking time to write a review. We would like to apologize for the inconvenience and frustration caused by the communication issues you have described. Please send us an email at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
My house was not move in ready
- Anonymous
- Verified HomeBuyer
- April 05, 2020
- Austin, TX
My house has had 3 plumbing issues in 3 months. They've had to rip walls down, take out the floors and appliance, and repaint. I lost work time, my family and friends had to take time while all this work was done. Let's just say Lennar does not keep good on their promises. This was also my first home buying experience and it has been awful.
Lennar responded:
Thank you for taking time to share your experience. Please contact us at corporatecustomercare@lennar.com with details about your experience, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Respect ,trust and quality
- Amir S.
- Verified HomeBuyer
- March 17, 2020
- Bastrop, TX
I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them
Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Punch list
- Todd C.
- Verified HomeBuyer
- October 25, 2023
- Jarrell, TX
Incomplete. No follow up. This is a joke. Recommend- going back to basics keep the brand, ALIVE!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
A thoroughly disappointing experience
- Anonymous
- Verified HomeBuyer
- November 02, 2022
- Austin, TX
Clearly our home was not ready when we closed. In good faith we closed. Our patio took a while to fix, there was a leak in our bedroom that went undetected and there continue to be myriad issues that are detected but fixing has been mighty slow. The reason we picked new construction is we wouldn't face issues like this but we continue to run into problems. We are disappointed.
Lennar responded:
Hello and thank you for your review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had in your first months of ownership. If there are still any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
You guys severely lack ownership and inter-team communication
- J360 V.
- Verified HomeBuyer
- August 09, 2022
- Austin, TX
The sales person, construction managers, and closing agent failed to take ownership of their actions and severely lacked in communicating among themselves for a smooth closure. The sales person towards the end shows bad attitude which made our closing experience worst of all. Amateurs! Poor craftsmanship!
Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during your home-building process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing service after I moved in - Don't buy.
- Anonymous
- Verified HomeBuyer
- August 01, 2021
- Round Rock, TX
We bought a home here and there were few items reported for repair 4 months ago. Have chased both builder and onsite manager and no response so far. Would never buy home from Lennar in future.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the lack of communication you have received for outstanding items in your home. Please send us a note at corporatecustomercare@lennar.com, with any detail you could provide if there are any outstanding items. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - Please make sure things are completed at your home before closing.
- Anonymous
- Verified HomeBuyer
- July 12, 2021
- Austin, TX
Please make sure things are completed at your home before closing. otherwise, you keep contacting them to fix the issues at home after closing.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the incomplete items and subsequent frustrations in getting those items corrected. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Broken pipe
- Mehmet E.
- Verified HomeBuyer
- November 19, 2019
- Austin, TX
I had a terrible warranty request experience with Lennar Homes
Lennar responded:
Hi Mehmet, thank you for taking time to share your experience. I would like to apologize for the issues you have experienced with warranty requests. Please email any outstanding issues to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
My concerns are not being addressed correctly
- Ramiro R.
- Verified HomeBuyer
- July 10, 2019
- Austin, TX
The issues with my front and back yard grass are not being taken seriously. I was told anything wrong pertaining to the grass would be replaced, now I’m being told I have to wait an entire year before it can be replaced.
Lennar responded:
Hi Ramiro, thank you for your comments. We are sorry to hear about your lawn. Please send a message to us at corporatecustomercare@lennar.com with your address, so we can review for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Rushed new build
- Anonymous
- Verified HomeBuyer
- October 07, 2020
- Austin, TX
If Lennar had spent just 1 or 2 more weeks rather than rush to close the home before the end of their fiscal quarter and month, the home would have been in a better quality. Same issue with everybody in the neighborhood. Lennar definitely preyed on the goodwill and naivete of first time home buyers and dangled the 1 year "bumper to bumper" warranty to get their inventory sold. First time home buyers beware! I would not recommend a Lennar/Village Builder new build to anyone. Thankfully, the issues are fixed one by one and the home is in great shape now.
Lennar responded:
Hi, thank you for your review, we appreciate the feedback. We would like to apologize for any frustrations you experienced with your new home. If there are any items you would like us to follow up on, please reach out to us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 0
Value 2
Responsiveness 0
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