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Lennar Reviews in Austin, TX

What Austin Homeowners Have to Say About Lennar.

Read all 233 verified reviews from homeowners that built a new home with Lennar in the Austin area. Austin homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Austin Area

233 Reviews in Austin Area

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.6

Value 4

Responsiveness 3.6

Lennar in Austin Area

View Homes

Customer Reviews

Buyer Beware

  • Jesse F.
  • Verified HomeBuyer
  • April 03, 2024
  • Lockhart, TX

-A large pattern of sod was stolen from our backyard the day of or right before closing and took a month to be replaced. -The wrong addressed deadbolt was installed on our front door so we couldn't properly secure our home until they got the right address. Took a week. -Cracked/loose fitting water meter box. Was told it’d be fixed after the blue tape walk, never fixed or communicated to about being fixed after closing -Along with the sod being stolen, a lightbulb was also taken from the front yard, leading me to believe the builders took it from my property to put elsewhere. Was ...

Lennar responded:
Hi Jesse, we apologize because you have not found the homebuying experience enjoyable. We also want to apologize for the issues that you experienced with the customer care rep. We are going to be informing our leaders about this to help improve in this area. -Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Not great but not terrible

  • Asia T.
  • Verified HomeBuyer
  • June 21, 2023
  • Bastrop, TX

The process was very easy , however once we got to the fish line I was told things would be completed before moving and that were not. And once closed I was on my own with fixing these issues

Total Score 2


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Cheap and untrustworthy

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2023
  • Bastrop, TX

Cheap quick builds with cheap slow fixes to any issues with the home. Grout is falling apart day 1 in the bathroom. Salesman Josh in Bastrop was helpful up until he made his sale. He became unresponsive and dismissive once he made his commission. We’ve been living in on brushy creek drive since March and we still have no mailboxes. Lennar is trash. Customer service is trash. I regret buying this home.

Total Score 2


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Horrible experience

  • Elvia L.
  • Verified HomeBuyer
  • March 24, 2020
  • Round Rock, TX

A lot of little details were left undone just to push the sale. Plants were dead not enough mulch irrigation heads messed up water bill has been high because of lack of repair. A/C unit went out in 3 months.

Lennar responded:
I'm sorry to hear you aren't completely satisfied with your building experience. Please send us an email with any outstanding work you may have or concerns, your contact information and home address to corporatecustomercare@lennar.com so we can review what's going on and address it for you.

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Bad

  • Mamatha A.
  • Verified HomeBuyer
  • December 20, 2024
  • Pflugerville, TX

Overall experience was bad, with buyer rep

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

terrible

  • David W.
  • Verified HomeBuyer
  • August 02, 2024
  • Jarrell, TX

wost experience of my life. I was stressed put until the day I moved. From pre-approval nothing changed for me financially, but I had to keep submitting letters saying how I'm going to pay my mortgage. Nothing changed for me financially, I would not recommend this experience to my worst enemy.

Lennar responded:
Good afternoon David,

Thank you for sharing your experience with us. We are sorry to hear your Homebuying experience was so stressful. We trust that going forward, your experience will be significantly improved. If you have any general requests for information or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 1


Quality 4

Trustworthiness 1

Value 4

Responsiveness 3

NOT A PLEASANT EXPERIENCE

  • Kendall M.
  • Verified HomeBuyer
  • September 13, 2024
  • Jarrell, TX

This was one of the worst homebuying processes I have had to go through, I feel the employees are incompetent in some departments and making big mistakes with numbers that caused me to change my loan type at the last minute, change my move in date, change my mortgage payment, and it was just an overall bad experience.

Lennar responded:
Good morning Kendall, Thank you for sharing your experience with us. We genuinely regret that your Home-buying experience wasn’t as positive as it should have been. We hope that moving forward, you enjoy your home while we strive to provide you with a great homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 2

Trustworthiness 1

Value 4

Responsiveness 3

Buying process was horrible. Walkthrough are done at the builders convenience

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2023
  • Bastrop, TX

Information on website about available homes and prices of homes is not accurate. There is wide variations. Home selling agents don't seem to have the right info, and try to simply set aside any complaints/issues. Selling agent hung up on me when I raised an issue that I had. Inflexible schedules when final walk throughs are being scheduled.

Total Score 1


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Would not recommend

  • Anonymous
  • Verified HomeBuyer
  • April 04, 2024
  • Bastrop, TX

We purchased our home a few months back and the process seemed like it was never going to end. Our sales agent Devonte did nothing besides open up the house for us to view and collect his commission, the process of getting approved was so murky that we never felt confident during any point in the process that we were going to end up with the home. The grading on our backyard was terrible, planks in our fence are already falling down, and 2 months in I have already had to have the irrigation company, flooring company, plumbing and a contractor come out to fix various issues that should have be ...

Lennar responded:
Hi we are truly sorry that the sales process was not a good experience for you. We also want to apologize for the quality issues that you have faced in your first two months. We are going to make our division leaders aware of this. -Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

Lennar - I have lot of issues since I moved in my house.

  • Mohamed K.
  • Verified HomeBuyer
  • March 24, 2020
  • Georgetown, TX

I have lot of issues since I moved in my house. Lennar is not really helping me to take care of them.

Lennar responded:
I'm sorry to hear you are experiencing difficulties in getting items addressed. I would like to look into this for you and ensure management reviews what's going on. Please send us an email to corporatecustomercare@lennar.com with your concern, contact information and home address.

Total Score 1


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Sales team

  • Robert G.
  • Verified HomeBuyer
  • December 12, 2024
  • Georgetown, TX

Sales team was nonresponsive and when they were pushed to respond the responses were vague no follow up without prompting.

Lennar responded:
Good morning Robert, we appreciate you sharing your feedback. We are sorry to hear about the lack of response and poor communication you experienced during your home-buying process. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Bagai

  • Arun B.
  • Verified HomeBuyer
  • November 22, 2024
  • Georgetown, TX

Heater not working since last week

Lennar responded:
Good afternoon, and thank you for bringing this to our attention. We are sorry to hear that your heater is not working. I will share your comment with the Customer Care Manager in your division for their review. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

No accountability

  • Srinivasan K.
  • Verified HomeBuyer
  • June 27, 2023
  • Round Rock, TX

We signed in Dec with the expectation to have the keys by March. Went to the lender and got rate locks with a buffer built in so even if Lennar delays by a month to April, we will be covered. March moved to April and then to May with absolutely no reason provided, except finger pointing - the sales manager will point to construction manager, who will point to vendors who wont be around to answer why its getting delayed. Thats fine, we extended the lock and took us multiple request to get that covered by Lennar and that happened at the end and Lennar made it look like they were doing us a ...

Total Score 1


Quality 3

Trustworthiness 1

Value 2

Responsiveness 1

Nothing was completely done before handing over the key

  • Fnu S.
  • Verified HomeBuyer
  • June 02, 2021
  • Austin, TX

I wanted to move in on the closing date that was promised. So I was ok if there were 2 or 3 items that could be fixed later. But I had around 45 items on the list. After 4 months, there are still several items that haven't been fixed. Especially the windows have so many scratches. Contractors from different companies have visited and taken a note of all the issues. Still there is no resolution. The painting/Stain on the rails are so poorly done. The house was not cleaned and I still dont have this resolved on the places where I cant reach. I would never trust Lennar with such poor experience.

Lennar responded:
Hi Fnu, thank you for sharing your experience with us. We would like apologize for the incomplete items in your new home and unsatisfactory completion of work. If there is anything we can do to follow-up on these issues, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Avoid Lennar Construction – Terrible Experience

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2025
  • Fredericksburg, TX

I regret choosing Lennar Construction for my home. The entire process was a nightmare, and I would strongly caution anyone considering buying from them. First, communication was absolutely terrible. Getting clear and timely responses was next to impossible, and I often felt left in the dark. They also push you to use their preferred title company—don’t fall for it! The title company has been a disaster, and even a month after closing, I’m still dealing with issues just trying to get my taxes paid. To make matters worse, the quality of construction is disappointing. Our front porch ...

Lennar responded:
Thank you for your review. We’re sorry to hear that your home-buying experience did not meet your expectations, and that we fell short of delivering the quality you expected for your ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Would not recommend

  • Anonymous
  • Verified HomeBuyer
  • May 17, 2024
  • Jarrell, TX

Horrible experience off the bat. Realtor lied about the property line. house wasn’t finished when it was supposed To be on our “final walkthrough”. I felt very rushed and pressured to sign paperwork. I will never buy a lennar home again.

Lennar responded:
Good ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

POOR Quality/Customer Service. Rushed to Close.

  • Benedict-Linh T.
  • Verified HomeBuyer
  • October 05, 2021
  • Austin, TX

Our home had been delayed for months throughout the building process. Our sales person kept us up to date throughout this time. We understood due to supply shortages, labor shortages, a global pandemic, a winter storm, etc. We were patient. We had to pay extra to live where we were due to having to extend our lease on a month to month basis. Still....we did not complain. Things were very pleasant through this period. When it came time to close, there was a very noticeable shift to rush US into the home before it was complete. We hired a 3rd party inspector to look at the build prior ...

Lennar responded:
Hi Benedict-Linh, thank you for taking the time to share a detailed review with us. We would like to apologize for the number of frustrations you had to deal with in the completion of your new home and continuing delay in items getting corrected. If you there are any outstanding items, please reach out to us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Na

  • Gaurav K.
  • Verified HomeBuyer
  • December 05, 2024
  • Georgetown, TX

Poor experience overall. Very disappointed

Lennar responded:
Thank you Gaurav for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Would not recommend very Disappointing

  • Logan H.
  • Verified HomeBuyer
  • February 13, 2024
  • Lockhart, TX

My experience with Lennar has not been great. Short of the woman who assisted me as my homebuyer concierge the experience has come up short. Things started off bad after the walk pre purchase walkthrough. I pointed out many issues. Then when final walkthrough came I showed up to the appointment and notii nouns had been completed and then they said they would complete the items and send me pictures. They did complete some of the items but not all and I didn’t get a chance to do a real walkthrough. Then after I closed they couldn’t even be bothered to schedule a meeting to give me my keys. I ...

Lennar responded:
Hi Logan, we are deeply saddened to hear that this was one of the most regrettable experiences in your life. That is not something we take lightly as quality and integrity is something that we uphold to the max. We appreciate your review and feedback and all of these negative experiences will be brought up to the appropriate team to help us improve in that area.-Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Larry

  • Larry B.
  • Verified HomeBuyer
  • February 04, 2023
  • Jarrell, TX

From the time we put down earnest money this has been a bad purchase. With the exception of Joey Blackledge and Pablo Berrios we have had issues. Price quoted different from price provided after we had to put down earnest money, closing delays and online closing issues, Service issues getting scheduled and call backs, the quality of the build requiring multiple service calls. The electrical issues that have been known about through the community, quality of workmanship being poor and then the sales manager response to us at the beginning. This has been the worst home purchase we have ever ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Shoddy workmanship. Poor customer service

  • Richard B.
  • Verified HomeBuyer
  • September 06, 2021
  • Georgetown, TX

Took over a year after we signed a contract to get the house finished. Construction was rushed and workmanship was woeful. Roofing done wrong and they refuse to fix it. We had to spend our own money for a new floor because the one they put in was such poor quality. Communication is, and has been, virtually non-existent We have to make repeated requests just to get a reply, let alone having things fixed. This whole thing has been a terrible experience. We would not buy from Lennar again.

Lennar responded:
Hi Richard, thank you for taking time to write a review. We would like to apologize for the inconvenience and frustration caused by the communication issues you have described. Please send us an email at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

My house was not move in ready

  • Anonymous
  • Verified HomeBuyer
  • April 05, 2020
  • Austin, TX

My house has had 3 plumbing issues in 3 months. They've had to rip walls down, take out the floors and appliance, and repaint. I lost work time, my family and friends had to take time while all this work was done. Let's just say Lennar does not keep good on their promises. This was also my first home buying experience and it has been awful.

Lennar responded:
Thank you for taking time to share your experience. Please contact us at corporatecustomercare@lennar.com with details about your experience, so we can follow-up for you. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Respect ,trust and quality

  • Amir S.
  • Verified HomeBuyer
  • March 17, 2020
  • Bastrop, TX

I am really sorry about how l trusted them and bought our house for this company they don’t have any respect for their customer , build the lowest quality houses and they did not even step forward to taking care of us l am extremely suggested no one trust them

Lennar responded:
Thank you for taking the time to share your feedback with us and I'm sorry to hear you aren't satisfied with your overall experience. Please share your experience in detail with us by sending an email to corporatecustomercare@lennar.com and including your contact information and home address.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Dissatisfied, disappointed

  • John Peter P.
  • Verified HomeBuyer
  • June 20, 2025
  • Kyle, TX

Overall horrible experience from the building manager lieing to me and trying to hide things down to a bad experience with closing with Lennar.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Xin Li

  • Xin L.
  • Verified HomeBuyer
  • December 19, 2024
  • Austin, TX

post service is really bad

Lennar responded:
Thank you for your review Xin, Please don’t hesitate to contact your local customer care team by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1