Lennar Reviews in Dallas, TX

Worst warranty service

Better communication

Personal experience

We love our home in Honey creek, however the home buying process as a first time home buyer was extremely disappointing. Emails and calls from us went unanswered, especially by the loan officer. We felt extremely dismissed with questions we had.

I've worked with Lennar in our regions several times before and it was okay, but this is my first time working with Lennar Dallas Forth Worth and it was bad. The did not install the rods for the closet and laundry room when they handed me the keys. Event after telling them several times. It eventually to 1 month for them to install after I had moved it and me reaching out few days.

We had such a wonderful experience with our builder! We needed a move-in-ready home, and they went above and beyond to take care of us. Within just one day, they helped us find the perfect home, and we were able to move in within three weeks! We absolutely love everything about our new home—from the beautiful craftsmanship and spacious square footage to the fence and all the thoughtful details throughout the house. The quality truly shows, and it feels like the perfect home for us. What made the experience even better was the outstanding customer service. Everyone we worked with was helpful, responsive, and made the entire process smooth and stress-free. We couldn't be happier with our home and our experience. We would absolutely recommend this builder to anyone looking for a beautiful, quality home and exceptional customer service! ❤️🏡 ... More

From the beginning of the home-buying process through closing, the entire team was professional, knowledgeable, and responsive. Communication was clear, and any questions or concerns we had were addressed quickly. The quality of the home and attention to detail met our expectations, and everyone worked hard to make what can be a stressful process feel smooth and enjoyable. We truly appreciate the excellent customer service and dedication shown by the builder, sales team, lender, and title company. Keep up the great work by continuing to provide the same ***** of communication, craftsmanship, and customer care to future homeowners. If you gave a perfect rating, you could end with: Overall, we are extremely satisfied with our experience and would confidently recommend this builder to our family and friends. Thank you for making our dream of homeownership a reality. ... More

[TRANSLATED FROM ES] Unfortunately, you have to be persistent to get the house's imperfections fixed.

The whole experience.

The overall home buying experience went better than expected it was easier and faster than we thought it would be and it was overall a great home. Our only issue came from our closing day when we were billed for an inspection that we had already paid for and we were not given any credit or ***** even though our loan officer had assured us we would receive a credit instead of closing taking an hour it took about 4 hours as we were on the phone with the multiple loan officers we had as our original loan officer was term and we were basically handed off to another LO although they were better than our original they were the one that made us pay twice for the same inspection. ... More

[TRANSLATED FROM ES] Good and timely communication Excellent price Very nice community

Paint job is sloppy. Doors were not appropriately hung(could see outside light underneath and above) cracked kitchen cabinets,

We have had a few issues and it took a long time for anyone to respond. We all have air conditioning issues. We have an open ticket. The air does not blow in the master bedroom. I called the claims dept. Carla came out. She just said, I will have to send a technician. Over a week later, I have not heard anything from anyone. It is July in Texas, we would like the comfort that we pay for. We also have no water faucet/spicket in the backyard. We were told that is normal. I have never heard of such a thing . I had issued with my dishwasher and was told there is no warranty for appliances. We have a sprinkler head that does not work. Carla told us that the sprinkler head is underground and it is suppose to be. We mentioned issues we were having with our neighbors, they all said, good luck with that! No one ever comes out or fixes things. Not good. ... More

Building near rail track. Not peaceful at day and night

Great customer service

Very poor communication and poor quality work.

easy process

The fence is literally falling apart and the assessment was it's ok and they will not repair it. The fence was poorly stained and someone was to come out here weeks ago to fix and no one has showed up. The access stairs to the attic is very shaky and does not close properly because it is out of alignment. Once again I was told that is the best they can do, I just need to put some muscle into it. The water shut off door in the garage won't open and when I try it feels like the entire casing will come out of the wall. The ceiling on the back patio was cut poorly and now that I removed the light to add a ceiling fan the gap shows. Again do to initial shoddy work. Even the system to go online to pay my mortgage was poorly developed and the rep I spoke with told me there was nothing that could be done about because they don't have IT experts. That prove to be NOT TRUE. Talked a different rep the following week and she got a website rep on the phone with both of us and the problem was resolved. It had everything to do with Lennar setting me up in the system incorrectly. After the sale was complete I never heard back from the sales guy, he ignored all of my calls but rep*****d to some of them via email. Didn't get my mailbox key for 3 weeks. Of course there is a lot I didn't pay attention before closing. No room to run a *****n mower properly because mine and the neighbors units are too close to access between. Just a bunch of other is*****s that let's me know that Lennar does not have the resident in mind when building. I will never buy another Lennar home. ... More

Just my experience so far.

Ratings speaks for itself

Once they manage to get you to sign, they’re done with you

Guided throughout the process. Made simple

This is my first experience doing this all on my own. It was very easy, the team was pretty easy to get in touch with. I have no complaints.

Tell someone or approve when they’re really not

Since we moved in, we’ve had a couple issues that needed to be fixed and they’ve been pretty good in response to fix, but there are other items that we are still waiting on them to be resolved, overall 3 1/2 to 4 stars...