Lennar Reviews in Dallas, TX

I think there are some basic things that needed to be included in these homes that Lennar does not. I think glass shower doors and maybe ceiling fans should be the basics in homes in Texas. I also think the team that builds the homes could use a little more supervision I won’t get into that. Other than that the homes are nice which they build more in other spaces affordable homes because all cities in Dfw need affordable homes not just in the outskirts.

This is our second home, which was built by Lennar. We continue to have problems that have been outsourced for replacement or repair. The reports and updates we are getting reflect on Lennar as uncaring if we do not sign off on service tickets. Twice now a ticket has been closed without a completed repair. Where is the care in that?

As a first time home buyer, you expect certain things but I know not everything can go as planned. Communication at the start of my process was great between the loan officer and home consultant. As the weeks go by, I start to send out documents and I’m getting emails to send the same documents I sent weeks ago… or even just a couple days ago… are they not checking what I am sending. I was also given a very high interest rate even though initially I was told it was going to be a lot lower… the fix?? If you can get a lower rate elsewhere we will match it! Why not just offer the lower rate… Long story short to that, Lennar Mortgage matched the lower rate of the other bank. Now comes the last couple of months and lack of communication to myself and between Lennar staff. I was told closing would be a certain date but that got pushed multiple times until I finally closed 3 months from when I was originally told. I also had a scheduled walk-thru and was double booked that day so that got pushed a week. On my final walk-thru, the day of closing nothing was completed and blue tape was still up from when I taped. Miraculously, I still closed that day because I had it pushed a couple of hours. With all of this, no one was in communication with each other, loan officer didn’t know closing was pushed, home consultant didn’t know walk thru wasn’t done, and so on. In terms of build quality, it could be a lot better. I did have my own 3rd party inspection who mentioned the bones of the home was great but marked the little stuff that Lennar actually fixed. But to this day (a month and a half into living in the home) I am magic eraser-ing the small splatter of paint I see on the floor corners or floor edge. Would I recommend Lennar? if you’re going for price sure. But if you want quality in terms of home and the whole process I’d look elsewhere. ... More

Quality of workmanship is poor. Value is low compared the price paid. The paint quality is poor. Warranty team responds to issues raised but would not fix everything.

Had a good experience generally. only big disappointment was on the 1st and 2nd viewing of the property before purchase. The lady treated us really badly. We still remember this.

Customer service has been ok except NOT the mortgage part… otherwise ok

Spec house. Know what you’re buying, lennar is there for money.

Make sure you ask questions.

Very pressured to use their preferred lenders and when we wouldn’t change our lender the closing of our house was threatened.

I like the house I bought, but I don’t love it. I think Lennar should stop trying to build homes so fast. Quality means so much more to me than speed. There have been several issues that I have called about in the past few months that should have been done before I moved in. The customer service team as a whole does a great job, but I don’t care for the customer service representative assigned to take care of warranty issues. I don’t like the fact that I was told the amenity center would be completed by the summer and that is now to be determined. I also think Lennar should allow customers to choose more options when purchasing a home, for example gutters, as opposed to having to pay after closing. I like the smart home features of my house, but the quality of this house is less than what I had in my Bloomfield home. The painters they used were simply terrible and I would never recommend them to anyone. Carson is always helpful and helpful to me. His attitude and genuineness is the main reason I bought this house. ... More

Lennar overall is 3

Overall the price of the home was affordable, especially for the area. The home was built with builder grade materials so didn't expect anything of quality and I received exactly as expected. Overall the buying process is stressful and they force you into using their mortgage. I do not suggest using their title company. The sales staff are so-so. At first super responsive but as the process moves along they do a horrible job coordinating things and keeping you updated. The walk through person was probably the only bright spot. He did a great job explaining where things are located, how to work the items, and how to file a warranty claim if needed. However items which were repaired left other issues cosmetically in the home which were never repaired and now left up to me to fix. Again, the price of the home for being so centrally located to Dallas was amazing. Even with all these issues I would buy again only because of the price and location but if I was ever looking for a more suburban home I would completely avoid Lennar. ... More

Moved in with a cracked countertop. Was told it was getting fixed and it never happened. Going on two months with nothing.

I hired my own inspector prior to buying my home and they found a leak in the evaporator coil in the HVAC. The air coming from the vents was 67 degrees - cool, but not what it should be. Our AC never caught up in the summer and regardless of setpoint, never dropped below 76 inside. I notifed Lennar and they sent some contractor at 5pm who refused to look inside the unit in the attic. I had to hire MY own HVAC company to get a 2nd opinion. Low Nd behold, a massive leak in the evaporator coil. They never fixed it! When I spoke to our account rep, Jessica, she was very unempathtic and kept telling me it's hot outside. That's customer service? Really poor. Chris, her supervisor, also argued with me that it was hot outside but did agree to send the contractor above who proved to be useless. Long story short, and several weeks of arguing with Lennar, I had to show them the videos and report from the company I hired for them to realize I was telling the truth. Lennar does not want to help you. They leave you a phone number under your kitchen sink, and when you call it, they tell you to call your customer care rep. I asked the women on the phone the purpose of this number if she was just going to tell me to call someone else. After our evaporator coil was replaced in the HVAC, the temperature coming from the vents is 56 degrees. You should not be arguing with your home buyers on a new build and force them to PAY someone else for a second opinion. Really disappointed in the service I've received and concered if I have future issues. I have even recommend a friend, Jade, on the same street to buy here. I will no longer be refering anyone else. Also, I have been sent a docusign weeks ago with no explanation as to what it is or why my signature is needed. They just send you documents and expect you to sign. The whole experience almost ruined the excitement of buying our first home. ... More

After sale Cx service is great and team is helpful however home is poorly built. There is no quality assurance audit before closing it seems. Too many issues- gaps in roof siding, cooktop don’t work, doors don’t seal, window frame broken, secondary water heater unit doesn’t work, sprinkler system has leaky water hose, walls are not straight, no electric outlets in laundry room for iron or vacuum cleaner. Seems like someone walked on Insulation in attic- compressed. Also, we had a water leak from furnace drip pan before we moved in- water puddle on attic floor. 10 inch Metal rod is sticking out in lawn and much more. Home closing was delayed by several months. Overall bad buying experience, poor customer service skills by construction manager. Good part- Terri from after sale warranty team is helping and has great CX service skills. Thank you Terri! ... More

Three words. L. O. L.

I have been in my home almost 12 weeks and I’m still waiting on some things to be finished. I do understand that supply and labor shortages may have impacted it but it’s been a long wait and I’m ready for my home to be completed. Other homes under construction have been getting supplies so why has it taken so long to get mine? Overall I’m happy with my home but that has been frustrating.

Watch the PM's building your home

Overall not happy with the quality of the work.

Construction supervisor was impertinent and rude; workers without necessary skills were pulled from other crews to complete work - which was then poorly done. Replacements/substitutions made due to supply chain issues were NOT even close to "equal to or better than the model", as promised.

So many things don’t work or break so quickly. I’ve been waiting forever to get my front door fixed because I can’t unlock it so I can’t even open my front door. It’s ridiculous.

Reasonable, but expect delays in the response time on warranty repairs

I feel like the builders rushed through the process and no one actually walked thru the home to verify the work was done properly. I had so many problems with this home after moving into it . Things are finally in an ok place , but now there is already cosmetic issues on the exterior. It’s only been 3 months since I moved in and repair needs to be done to that

Please do your do due diligence to make sure grading is up to par still having issues

Not satisfied with issues that have not been fixed