Lennar Reviews in Dallas, TX

I love my new home! I had a really good experience with my salesman Lee and with John who I did the walk through with. All went smoothly.

We love our new home

I have very good experience with Jon and my loan officer (Christian) and his team. But on my backyard the drainage (landscape) is really bad. I report for lennar home care last month 03/10/2023 and they told me the builder will fix the landscape. It's over a month now and a lot of water on my backyard. There is rain last Wednesday after 6 days still a lot of water.

This is the second purchase of a Lennar home for us. Excellent customer service and experience both times.

All of these people above are a huge reason why we bought and the responsiveness to any detail we may have is addressed quickly and proficiently

Everything was good with the building experience, the communication, time lines. but there are a lot of Quality issues, workmanship and materials used. Simple things like Sodding, Attic Access, Fence, Plumbing, Tiles, Flooring ... every where the quality speaks ... Never i will again buy a Lennar Home

There were little things forgot that were supposed to be installed in the home. The ring system was hard to set up. Had to call on each piece of equipment to set up. The front line sales person seemed annoyed with the process of the transaction as well. Everytime a question was asked he acted like it was a task to give out info.

Lennar Sales Team did no do good job in selling the property. Waitlist concept was not implemented and homes (phase-3) were sold on first come first base prior to the email notification of the phase availability etc. i have waited for an year and dreamt for my first home and end up with unsatisfied floor plan.

I found it too difficult to gain attention of the sales staff at the model office. I visited the subdivision at least two times but was told to use online system to set appointment with the sales agent and was told that there was long waiting list. That discouraged me as a buyer to proceed any further. Finally, during the last week of December, I used the online system to set up an appointment and saw a sales agent. This time she told me that Lennar was offering excellent deals to sell several inventory homes. I ended up making an offer and purchased the home I could have purchased almost a year before. Although the process of closing went smoothly, I felt that I was not informed of many steps ahead of time. The quality and workmanship is very poor. Also, there is only one entry and exit point to the subdivision, which makes getting in and out very difficult and dangerous. ... More

Initial contact with Lennar was amazing. Kevin was spot on. Deacon made the financial process smooth. Since moving in James has been great. Overall it is a beautiful experience and I will do it again if I could.

During our experience, we faced constant communication issues with our sales rep. There were times when we wouldn’t hear from him for weeks on end during the last few months leading up to closing. Our close date got pushed back multiple times which wasn’t an issue, the problem was that it was only communicated to us with little to no notice or until we reached out for an update multiple times. If there is one suggestion I can give to Lennar, it is to hire coordinators or customer success reps to facilitate updates and questions during the home buying process if the sales person is not going to take on that responsibility. ... More

There was no effort to make the new home buying experience nice. I have bought 4 other new homes and this experience was the worst by a long shot. Additionally, the quality of the home is very poor, from appliances to dry wall work to doors not closing properly.

Some of the items were missing post closing which were part of plan. When I raised request each team is pointing to others. No one communicated that these items were not part of the house I purchased, but as per them it’s a known issue for some houses.

I love my house! I found a new house with a great deal. I love my neighborhood. It took less than a month to do everything .

Overall had an experience I wouldn’t recommend to anyone. Horrible customer service representative, who was so aggressive and self centered that she recommended to forget about our crying baby who just fell and hurt but focus on her as she needs to go. Every single request for issues is fraught back with not supported comment or do it yourself suggestion.

Builder response on few reported items was quite awesome and completed reported issues on time. The house orientation by the QA team was not expected though, should have spent some more time and covered each part of the house

Working with Lennar was a nightmare. I’d heard negative stories from friends and my real estate agent about buying a home from Lennar, but I’m usually a pretty easy going guy, so I didn’t expect to actually have any issues with them. I was very wrong. Two of my friends who were also moving into this development backed out of their contract and sacrificed their $3,000 deposit because of how bad their bad experience was. Instead, they went with a DR Horton development and loved it. I decided to stick with Lennar, but in retrospect, I wish I would’ve backed out too. Their communication is horrible. They don’t respond to most emails, texts, or calls. They didn’t schedule a closing date and time with me until a couple of days before, which by that time, I’d already had travel plans and had to make adjustments. They changed the flooring for my house from what they had initially told me, and didn’t even bother to give me a heads up. They tried to strong-arm me into using Lennar’s lender, even threatening at one point that they weren’t going to let me close if I switched to my preferred Lender. On closing date, they promised that they’d have the certificate of occupancy from the city that same day. Because of that, I agreed to go ahead and close. However, when I went to get my keys the next day, they wouldn’t give them to me because they still hadn’t received the certificate. I felt tricked and manipulated. It was incredibly upsetting that I had just bought a house and couldn’t even get my keys to move it. Immediately after moving in, the garbage disposal and dishwasher stopped working. My mailbox key didn’t open my mailbox. Instead, it opened someone else’s mailbox. Lennar is having to reprint keys to my box, and to this day, I still can’t access my mail. But I can access my neighbors mail. They haven’t responded to me or given me any kind of update about when this will be fixed. A month in, and my cabinets are pulling away from the wall (which isn’t covered by warranty), so I have to fix the issue myself. I closed on my house over 6 weeks ago, and I still don’t have a working dishwasher or garbage disposal, I can’t even access my mail, and I’m having to fix cabinets. ... More

Bathroom faucet is not strong enough, landscape not well done, it retains water and have killed the grass

Do not recommend buying homes from Lennar ever. The home is fine, and we enjoy it compared to paying considerable amount of money to rental agencies, and we had to do a lot of work to our home after we purchased, in order for it to feel livable. The process of buying a home with Lennar was 0 out of 5 stars. We almost didn’t go through with the buying based on the communication and lack of willingness to fix issues with the home prior to close. We were so frustrated we were willing to lose our 3k deposit. If you do happen to buy a Lennar home, know that you will like your home as long as you invest your own energy into making it better. 100% get your own inspection done and be thorough. Give yourself a good 30-60 extra days before closing so you don’t get stuck with all the builders mistakes. And be prepared to spend extra out of pocket to upgrade the home or fix things they won’t fix because they’re not compassionate humans, and they work for a corporation that doesn’t allow them to admit fault anywhere. Process - 0 of 5 stars Home - 4 of 5 stars after we fixed all the issues and upgraded the builder grade install options Yard - 1 of 5 stars. Tree is nice and the irrigation is great to be connected to Yardbird, but the landscaping will have to be all redone. Our entire backyard is mud anytime it rains. ... More

Lennar is TERRIBLE. They would say anything just to get your foot in the door and the contract signed. Then they delay and delay. They even take away promised features just to get the unit “completed” quickly. They promised the Flo water shut off, then didn’t install it because “they ran out”. On the day of closing, I pointed out that my roof is missing ALL circulation vents, and they responded “oh we must have ran out” but I forced them to install it. Warranty team doesn’t want to fix anything, and are not nice. Overall experience was terrible. No communication, and terrible build quality. During our walkthrough, Christine the fat agent kept trying to deter me from pointing out faults. She kept blaming issues and missing features on “HOA wont allow us to do this and that” but other homes had those features she stated were not allowed. A bunch of misleading greedy lazy employees. I would never go with a Lennar home again. If I can go back in time, I would have picked a different builder. Thanks for nothing, Lennar! ... More

Exceptional experience . Very helpful during the process

Maintance person is not helpfull they say every thing is warranty , construction manager Bill is zero helpfull, they gave my home with lot of patches in walkway they say everything is warranty and my attic door is also not working properly they say no warranty we brought a new brand home but its like second hand home. Please ask some one to call i can explain and show all the issues

I just moved in to this brand new construction and I found out how bad the finishing and the materials quality are poor: all doors and baseboards are chipped, the guest bathroom tub is broken, toilette lid is broken in the master, appliances have dents, garage walls and ceilings not painted, cracks in the garage ceiling and concrete, cracks on the patio concrete, etc I submitted a SR to have things fixed before I move in to the house and they insisted in doing an online inspection even though I informed I have no internet connected in the house and the 5G signal was bad. All Service Requests have been close as they have been fixed and never have done anything yet. Very bad experience ! ... More

Agreed to buy home at $30k at 3.99%. The morning of closing they changed rate to 4.79%. Have made 7 warranty claims in 3 months. No windows in back of home that open. Cracks in the ceiling. The underwriting process was awful.

The experience of purchasing my home was quick and easy.