Lennar Reviews in Dallas, TX

Though the process was relatively quick the communication throughout the entire process needs work. I did have a third party inspection on my home and thankfully it was mostly cosmetic issues but there was a lot of sloppy work done on the home and some of it had to be redone prior to closing. The concrete driveway and sidewalks are sub-par and very sloppily done. They did a bad patch job where they chipped the concrete when removing the forms. They left bits of concrete on the sidewalks and curbs and it looks like a very sloppy job. The entire neighborhood looks this way. Also, when I was finally given my keys and went to my home as a homeowner for the first time there was trash and debris in my yard. There were nails, dried mud and debris in my driveway and the approach to my driveway. When I asked the salesman if they were going to clean it up he told me probably not so I had to do it myself to prevent me or my guests from getting nails in our tires. This was completely unacceptable in my opinion. I would recommend any new home buyer to get a third party inspection prior to purchasing your home. Lennar builders put these homes up quickly and do not concentrate on the quality of work only the quantity, in other words get it done as fast as you can no matter what and hopefully no one will notice. ... More

Felt like we were lied to during the entire build process.

Not understanding how they sold my loan to another finance company after I told them before they do that let me know and I will go to my credit union that was very unprofessional once they got the money for the house they didn't care about nothing else

Get an inspector and make sure Lennar fixes all issues found BEFORE closing. Lennar will find every excuse to not resolve any issues after the deal is done, even with the one year warranty

The sales person was not helpful at all, most of the time she doesn't answer back or for the few times she did she was giving wrong information, my new neighbor had the same issue as well. Otherwise some of the floors in the house are not well leveled and also I fund some studs and trush buried under the sod and makes me question the quality of work and not trust your company. One good thing, the QA person who was in the final walk-through inspection was knowledgeable and had a good attitude.

After purchasing a home, it has ALWAYS been courteous of the sales/realtor to leave a gift basket especially since we are moving from out of state. We didn’t even receive a folder of suggested services. Our pipe burst within the first week we moved in and flooded the laundry and bedroom to where the carpet had to be replaced. That got fixed with 3 weeks of being inconvenienced. The sewer manhole is bubbling with sewage to the point where huge trucks are emptying it on a daily basis. We are inconvenienced AGAIN. There is a LACK of Professionalism and Communication. I would NOT recommend this experience to anyone. ... More

So there’s a reason all the inspectors have a running joke about Lennar homes- because the blue tape walkthroughs are a joke. An entire cabinet in my kitchen is currently cracked completely in half. They installed it that way! The paint on my walls chips off if a fly lands on it. The workers are loud, messy, and lazy. There’s no standards on who they will hire as long as they do it fast, Lennar doesn’t care. My lawn is full of sunflowers from workers spitting seeds everywhere and construction trash is constantly in my yard. The “landscaping” is awful- the 3 bushes they planted are completely dead. Crunchy and dead upon arrival. The grout is unsealed & stains easily. The shower both pools up water and leaks! Yippee! My dishwasher was installed crooked so it leaks if I use it. I’m pretty sure there’s no insulation in the walls, as I removed a towel hook from the wall, the drywall crumbled and presented a huge hole where no insulation was present. It’s just… not even a cheap home by any means and you sure as heck have no quality control whatsoever. Just sucks this is the biggest purchase of my life so far and it’s worse than a manufactured home. ... More

Poor quality material, I requested a paper copy of the HOA bylaws, I was told by the HOA that LENNAR Title should provide that to me. Traci ignored all my calls regarding that. When I purchased my home from first Texas the HOA package was given to me on the day of closing. Money ain’t everything, no one cares about customer satisfaction

Some person has bad attitude while going to closing process.

There was no effort to make the new home buying experience nice. I have bought 4 other new homes and this experience was the worst by a long shot. Additionally, the quality of the home is very poor, from appliances to dry wall work to doors not closing properly.

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.

From two weeks after signing the purchase agreement, you can see the disorganization. The sales consultant was disorganized, inattentive, and unprofessional. Communication between loan officer, title company and sales consultant is non existent. No one knew when anything was happening until I told them. Upon completing the walkthrough we saw how messy and dirty Lennar kept everything. Trash everywhere. There is still some items under our carpet that we can feel with our feet when walking across the floor. The walls are bowing so much even guests realize. The grass/ soil is littered with plastic, brick, and nails when digging to change a sprinkler head. My home insurance was cancelled because the title company did accurately record what insurance company I was using. So I had to pay out of pocket for my insurance policy after realizing my insurance was cancelled and then get a check back from Lennars insurance team. Utter disaster and horrible experience. ... More

Communication fell off a cliff after purchase of home and could not contact team unless I physically drove out there. Deadlines were continuously missed and since moving in there have been many things falling apart that should not be. Trim is falling off, there are cracks EVERYWHERE in the drywall, we are still missing pieces to our home, our dishwasher broke the first time we used it and weve been told it will be months before it can be fixed. We moved into a new home to minimize issues with repair but every weekend we are fixing something that is broken. The only thing that makes this house enjoyable is who I spent it with but for the amount we spent the quality truly has missed the mark. Yes we did a walk through, but even with a walkthrough that took over an hour there was not enough time to catch the extent of the damages to the home even before we moved in. ... More

It’s not been a good experience. No one responds to work orders.

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

Disappointment in finished product, communication and followup.

The dining light is about 2 feet away the room center or the location in the modal home / any other home with the some design.

Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.

Make sure to check everything before closing. They will rush you saying you will miss the closing by promising we will do it later. After closing, they will change it saying you have to reach out to warranty team. This is ridiculous. Hvac switches are interchanged, light dome is missing. Backyard landscaping screwed up. Lot more to say.. Sales person involve in everything and when you say something is not right, the response is let construction team handles it. Shame!!

There were many construction issues with the house whenever I did my final walk-through on 2/17, when the house was set to close on 2/22. As this community does not “blue tape“, I was asked to email all of the issues to the construction manager so that repairs can be made prior to closing. They set another walk-through for 2/21, at 4:30 PM. When I got there, most of the issues were fixed, but there were still plenty others that had not been addressed. Regrading of the lawn was to also be done, and that did not happen. Quality manager became frustrated with my pointing of persistent issues, to the point where he stated “well if you don’t like it, you don’t have to buy the house.“ Now, a month of being here and I’m still putting some of these same issues through the warranty process. Lennar is now refusing to regrade the lawn unless it’s holding water for over 48hrs. As closing was set on 2/22 at 8 AM, there was no way that I could have another walk-through before signing, and that should not happen to a home buyer. Furthermore, the mortgage team sent an email on 2/15 stating closing would be on 2/22, and to have either a cashiers check or wire payment set up. Given this option, I opted for a cashiers check. I did not hear anything back from the mortgage team regarding details to closing, such as the time and place of where this would be done. Finally, my realtor reached out to the team. On 2/21 at 9:59 AM, I received an email from the mortgage team stating closing would be done remotely, and to have a wire transfer set up the day prior so that there is no delay in receiving the money; cashier’s check would not work with remote closing. I work Monday through Friday from 8 AM to 5 PM, so without proper notice I was unable to set up a wire early enough. I had to leave work early so that I can make it to the bank before they close at 5 PM, and set up the wire transfer. I planned to leave work 4 PM already because of the 2nd walk through, but instead had to stop at the bank first, so this in turn made me late to my second walk-through that was set for 4:30 p.m. (which added to the quality managers frustration and led to his unprofessionalism). While there’s a plethora of minor issues I could continue with, the point has been made. The moments leading up to what was meant to be a positively life changing experience as a new homebuyer, turned out to be disheartening and unnecessary let down. ... More

Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has caused all sorts of issues within supply chain, however for the priced paid for the home I expected better quality materials. It appears the builder is pumping houses out rapidly because of the demand and not paying attention to the quality of the homes being built. Also there is a delay in resolving issues related to contractor work so be prepared for delays once you move in and need issues resolved in a timely matter. ... More

I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.

The team should be more responsive on construction delays

Check every nook and cranny before signing papers.