Lennar Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About Lennar.
Read all 885 verified reviews from homeowners that built a new home with Lennar in the Dallas area. Dallas homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Dallas Area
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Customer Reviews
The Builder is not Acceptible.
- Leola W.
- Verified HomeBuyer
- September 13, 2022
- Princeton, TX
I would say to prospective homebuyers, Run! Do not stop in the office go as fast as you can to a better, reliable, more professional builder that will use quality products and stand behind their workmanship! I owned my house for a month and is already showing signs of decay that are not covered by the so-called warranty.
Lennar responded:
Hi Leola and thank you for this review. We are sorry to hear your expectations have not been met. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Not 100% satisfied
- Stacy W.
- Verified HomeBuyer
- September 13, 2022
- Crandall, TX
The Lennar work family ate very nice. As for as my home. I not to happy on how they respond to issues. I prefer phone call instead of emails if I have a service request. My kitchen light is hanging down, my bathroom plug doesn't work, and water stands in my yard for days after it rains cause I don't have a good run off system. I'm having this issue after month of moving in. They are great people but I'm not too impressed by the quality of my home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Never again
- Manuel M.
- Verified HomeBuyer
- September 13, 2022
- Crandall, TX
Three words. L. O. L.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Rushed construction
- Jennifer M.
- Verified HomeBuyer
- September 13, 2022
- Forney, TX
While construction was delayed 15 days, the end result was sloppy work. Water bottles were found under our sod, detail paint was not completed. Lawn grading below par. Little attention to detail all around home, inside and out.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - Felt like we were lied to during the entire build process.
- Anonymous
- Verified HomeBuyer
- September 06, 2022
- McKinney, TX
Felt like we were lied to during the entire build process.
Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - For poor service and attention to details from Lennar lender.
- Ryan H.
- Verified HomeBuyer
- August 23, 2022
- Little Elm, TX
For poor service and attention to details from Lennar lender. Made several mistake and miscommunications throughout throughout the process. Myself who is in the financial industry and worked as a Mortgage specialist found this process to be very difficult with horrible communication. After closing we arrive back to the home to find the contractors from next door tracking mud in the home eating. They had finger prints on the wall and etc. when I contacted the builder they stated “Lennar never marked the house as sold”. So the contractors were hanging out listening to music during there ...
Lennar responded:
Hello Ryan, we are sorry for the disappointing experience when moving into your new home, and for the poor service you received with your loan process. May there be any outstanding issues you need our follow-up on, please contact us by sending us an email to corporatecustomercare@lennar.com with your name and address. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Will never buy a Lennar home again!!
- Nicole N.
- Verified HomeBuyer
- August 21, 2022
- Princeton, TX
Worse experience ever!!! From the sales team and quality of construction to the warranty experience!!! So disappointing! I will never buy a house from this builder again!!
Lennar responded:
Hi Nicole, thank you for your review, we are sorry to hear your experience is far from what you expected. We always appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Many workmanship problems.
- Joseph N.
- Verified HomeBuyer
- August 17, 2022
- McKinney, TX
Problems with drains, electrical, trim, water. All of these could have been fixed prior to moving in.
Lennar responded:
Hi Joseph, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow up on you. – Lennar Customer Care
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Lennar - It was a great experience to buy the Lennar Home.
- Madhusudan N.
- Verified HomeBuyer
- August 17, 2022
- McKinney, TX
It was a great experience to buy the Lennar Home. Jason is the one who made me to choose this home and I truly appreciate his support on all phases.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Close run thing…but….ok
- Craig J.
- Verified HomeBuyer
- August 16, 2022
- Little Elm, TX
They were working on my house the last day before I closed. Some things are still not done. The landscaping is shoddy but the structure and interior are really nice. I’d recommend but expect a wild ride.
Lennar responded:
Hi Craig, thank you for your comments. We are sorry to hear about your concerns. Please don't hesitate to contact us by sending a message at corporatecustomercare@lennar.com with your name and address, if you need assistance going forward. – Lennar Customer Care
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I have been in my home almost 12 weeks and I’m still waiting
- Anonymous
- Verified HomeBuyer
- August 16, 2022
- Little Elm, TX
I have been in my home almost 12 weeks and I’m still waiting on some things to be finished. I do understand that supply and labor shortages may have impacted it but it’s been a long wait and I’m ready for my home to be completed. Other homes under construction have been getting supplies so why has it taken so long to get mine? Overall I’m happy with my home but that has been frustrating.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Would never buy from Lennar again
- Dylan P.
- Verified HomeBuyer
- August 16, 2022
- Princeton, TX
From two weeks after signing the purchase agreement, you can see the disorganization. The sales consultant was disorganized, inattentive, and unprofessional. Communication between loan officer, title company and sales consultant is non existent. No one knew when anything was happening until I told them. Upon completing the walkthrough we saw how messy and dirty Lennar kept everything. Trash everywhere. There is still some items under our carpet that we can feel with our feet when walking across the floor. The walls are bowing so much even guests realize. The grass/ soil is littered with ...
Lennar responded:
Hello Dylan, We thank you for taking the time to write this review. We are sorry to hear about your frustrations during your home buying experience and moving into your new home. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Worse FIRST TIME BUYER EXPERIENCE
- Josue P.
- Verified HomeBuyer
- August 16, 2022
- Crandall, TX
What can I say….for it being my first time buying a house, this was the worse experience ever. If I buy another home, later on, I’ll make sure it isn’t with Lennar. Try contacting them and seeing the status on everything….no response. Oh, by the way, you need 13k tomorrow for the closing. They moved the closing a week early and expect you to have the closing cost for the next day at 4 pm the day before—worse communication between buyer and seller. House has had so many issues that when you put in a work order request, they want you to sign that it’s been fixed even if it hasn’t even been ...
Lennar responded:
Hi Josue, thank you for your comments. We are sorry to hear about your experience. If there are any issues we can help address, please send a message with details of your concern and your address to corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 1
Best Loan Officer, Ok customer rep, Bad Sales Rep
- Anonymous
- Verified HomeBuyer
- August 13, 2022
- McKinney, TX
We had a very bad experience with our sales agent. No transparency. He was just trying to misfeed the information and push us through closing. We had to push the closing three time just because the home was not ready. Our sales agent thought it was ready for him to close all the three times. I had to fight to push the closing. All I was requesting was to give me a home that's complete by the time we close. It was very stressful to deal with our sales agent since the signing of the contract. He made our first home buying experience a nightmare. Our Lennar loan officer was really good. We ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
No workmanship
- Anonymous
- Verified HomeBuyer
- August 11, 2022
- Princeton, TX
Horrible HOA that doesn’t address issues. Bad quality of build. Walls aren’t square.
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar
- Alissia B.
- Verified HomeBuyer
- August 09, 2022
- Forney, TX
The sales agent, the young one was rude and didn’t care at all to explain or show the homes since “the homes are selling themselves “. I walked through a home and was told the home would look exactly like it. Lennar changed out products to cheaper items with no update to the buyer and said oh well deal with or we will let you out your contract. My appliances were not in my home for the walkthrough liked I was informed. Afterwards there were several items pointed out to be repaired/fix during the initial walk through. Those items were not fixed and I was pressured to close without them being ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
First time Buyer in Texas
- Anonymous
- Verified HomeBuyer
- August 08, 2022
- Crandall, TX
The experience was great, I will say if you're in an apartment don't give your 30days until your finally walk though thing can change. But overall, so far everything is going well. Love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar overall high value
- Mark P.
- Verified HomeBuyer
- August 03, 2022
- Dallas, TX
Lennar homes are a good value overall. We struggled with several delays in closing on our new house, but given current demand for new homes, this is understandable.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Average quality and average experience
- Anonymous
- Verified HomeBuyer
- August 02, 2022
- Carrollton, TX
Quality of workmanship is poor. Value is low compared the price paid. The paint quality is poor. Warranty team responds to issues raised but would not fix everything.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
Exhaust fan in the laundry room fell out of the ceiling- no bolts holding it in place. Same with light in bathroom.
- Marilyn B.
- Verified HomeBuyer
- July 26, 2022
- Anna, TX
Closing was a nightmare. The first closing appointment was cancelled without notification. I was at the second appointment from 12:00 to 8:15 PM. All I heard that day was "we're waiting on paperwork. Then the house keys were not available and they weren't sure where they were so I was unable to go to the house that day as planned. I had to go to the model home the next day to get the keys.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Worst building quality
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Frisco, TX
A lot of things are not in good shape when closing home. Staff members push you to close a new home, with a lot of things are missing or unfinished. Home was finished with low quality.
Lennar responded:
Hi, thank you for taking the time to write a review and sharing your feedback. We apologize for the frustrations you experienced during your home-building process. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Don’t buy Lennar
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Little Elm, TX
The craftsmanship put into our brand new home is absolutely atrocious and frankly, I am appalled. From the sales staff to the construction manager and everyone in between, it has been an awful experience. Corners were cut while finishing our brand new home and it looks terrible. I want Lennar held responsible for hiring a dependable high quality finish carpentry company to come and fix the embarrassingly low quality, garbage level of work we are forced to live with and pay for. This is unacceptable and when expressing my frustrations to our Lennar warranty rep. we are left feeling like the ...
Lennar responded:
Hello and thank you for sharing your comments above. We are sorry for any issues you have experienced during your purchase and closing of your new home, as well as any missing or incomplete finishes. If there is anything you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com with details. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Steve
- Stephen B.
- Verified HomeBuyer
- July 25, 2022
- McKinney, TX
Our sales associate Tanna is always excellent. She’s very helpful and responsive. Jody also did a great job. Jody helped us with the loan and was very friendly… And responsive. We had a great experience… We would recommend to others.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Protect Yourself
- Anonymous
- Verified HomeBuyer
- July 19, 2022
- Little Elm, TX
Not my first Lennar home but will be the last. Home not complete on Closing Day and home has very shoddy workmanship and does not have finishes stated when signing contract. In this very tight market I believe I was taken advantage of and now it’s time to handle. Beware!
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Took a long time to build our house.
- Kyle W.
- Verified HomeBuyer
- July 19, 2022
- Princeton, TX
Took a long time to build our house.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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