Lennar Reviews in Dallas, TX

Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.

Overall mediocre experience in the home buying and owning process

I did tell the sales agent that this would be a bad review. Seems that in order to save on the almighty dollar everything is done electronically. I insisted on a face to face with the loan officer and an in person closing. Had the face to face with the loan officer and brought all the documents for the loan. That did not work because he did not make copies of all the pages he needed. So had to send again. The concierge was supposed to keep me updated on the progress of the construction but did not. I found out by making regular trips. The house was not thoroughly cleaned when I moved in. I had to clean it, floors, countertops, garage. When my washer was installed and tested the water backed up in the drain. A service call was required and of course plumber could not get it fixed until next day. They had to tear out the wall to get to the trap and cut that out to find a stopper stuck in there, Of course, someone else had to come in to fix the wall. There was also a piece of insulation in the shower drain . Next found that some of the trim under the kitchen cabinets had not been installed. Another service call!. Also, have had so many people coming to my door trying to sell something. The fact that you try to do everything electronically eliminates buyers who are not comfortable or knowledgeable about technology. Someone needs to be in charge of a final review to make sure everything is functioning as it should before the final walkthrough. I would not recommend a Lennar home to anyone else after this experience. Yes the interest rate is good and the $6,000 CCA but that $6,000 goes eaten up by all your fees. ... More

Everything was great until my close date was pushed back 3 times. I understand building materials have been scarce in the past 2 years so that wasn’t the main issue but the start. When I did the final walk through, the agent who did it was respectful but I believe deceitful as well. The front area of the home did not have power until she said “oh the breaker is off” when she flipped jt on everything worked for about 10 minutes. The electrician was there working on the breaker and even thought it was odd that the laundry breaker kept flipping. I submitted a warranty request where it took almost two weeks to have someone come out. Once that was fixed I submitted a warranty request for my front door (was an issue with the walk through but was told it would be fixed as well). The front door didn’t latch once closed. The wind, the two year old or the pull of one finger could open my front door. To lock it the door had to be held shut and locked (still wouldn’t latch). In the first month of owning this home I have submitted three warranty requests and about to submit a fourth for my bedroom fan/light fixture. My neighbors AC unit went out two days ago and they bought their home a week before me (early December ) . Am I next ? All in all I love the home , the lot but there are definitely some things that should have been done better (large scratches and cracks in my floor that weren’t there the morning of my closing when I left and people had to come in to finish getting the home done). Will I buy another home from Lennar? Most likely not. They have great looking home and people working for them but cutting corners when it’s someone’s home is not acceptable. I’m sure this review may get thrown in the trash or overlooked how all bad or non glorified reviews of companies are but to whoever is reading this, make the right decision and ask the right questions. Thank you ... More

I would never refer a friend to Lennar...NEVER..or a realtor...the only good experience I had was the walkthrough with Octavio the warranty guy he was amazing and made me feel so much better

Very bad experience with our sales rep. No understanding of customer service. Luckily there is good customer support and great contract manager site.

The day I signed the contract I was sadly given half correct information about possible helps like homestead and the agent incharge never answered my phone calls after I was passed down to mortage people. After that When I went to pick up my keys after signing there was no one at the comunity and had to wait 30 minutes for someone to arrive and hand me my keys! Lastly my house was dirty when I went in. They never did the last cleaning of my home. The only response I got was: “maybe someone got confused on the day you were closing” other than that I have a house.

I thought it would be a better first time homebuying experience. They found a quick sale. Thats all.

My experience was less than average. The process is complex with limited support from the staff. It is all about closing the deal vs. customer service. I was not impressed by what I got and this was my first experience with Lennar. I will likely be NOT inclined to do business with them in the future.

The total experience with Sales person, title, inspection were bad. In order for Lennar to be great company to trust, the ground work from. Sales and other areas should be good but my experience was very disappointing.

The home was dirty when I moved in. It took me forever to unpack because I had to clean before I started unpacking and clean as I went along. The baseboards were filthy. The paint job was really sloppy. I’m still cleaning up paint spills and splatters off the vinyl plank flooring. Also having to touch up paint on the walls and baseboards. Communication skills were poor not only with customers, but amongst yourselves.

What can I say….for it being my first time buying a house, this was the worse experience ever. If I buy another home, later on, I’ll make sure it isn’t with Lennar. Try contacting them and seeing the status on everything….no response. Oh, by the way, you need 13k tomorrow for the closing. They moved the closing a week early and expect you to have the closing cost for the next day at 4 pm the day before—worse communication between buyer and seller. House has had so many issues that when you put in a work order request, they want you to sign that it’s been fixed even if it hasn’t even been looked at. Like who closes the request before anyone ever looks over it. Just have to say, I won’t be going with Lennar ever again. I’ll pay the extra money for better service and quality. ... More

Not able to lock the price and lock the rate.

The house was flooded while under construction, seemingly due to lack of oversight that would have caught it before the damage was so extensive. We fear that we have mold that will affect us later. Delays in completion cost us a lot of money, part of which ($1,000) Chad with Lennar said we would be compensated for, this never happened.

Building during the COVID pandemic is not easy. Working in the industry I knew going in that there were going to be delays and issues. What I did not expect was the poor work done with the materials that they did have. With Lennar, their marquee promise is delivering a showroom ready home. That is not what we have received. Delays and issues aside, if the work done was worthy of the price paid (and it would have been if it was truly showroom ready) I would be giving 5 stars across the board. Unfortunately, this has been from what was promised.

Our house got pushed back multiple times with little to no transparency, leaving us in a bind with living arrangements. We continuously asked our representative to be upfront and honest about our buyers experiences and situations but he continuously told us “it varies from house to house” rather than being transparent. We’ve ran into a couple issues after living in the house which has taken months to be resolved and required us to continuously reach out to multiple people and parties for solutions. Overall the virtual signing experience was very smooth and super simple and convenient when it came to closing. We love the house but not sure we’d go through this experience again. ... More

I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.

Make sure you look at every little detail when doing walkthrough.

Poor quality materials and construction

The start of our home buying process began smoothly, with a virtual tour and quickly finding a floor plan that was available and fit our timeline. Everything after that went downhill. We had some trouble communicating the specifics of our loan information with our MLO, primarily the fact we wanted the house in both our names, and some other key details around the cash to close which were not addressed until the last week before the holidays. Our sales rep, Lee, was hard to get a response out of for a while until our closing. We closed the day that the snow storm hit McKinney and no one was there to turn our water on, or help in any way outside of handing me my keys. Lee even had the gall to ask us how we figured out to do this ourselves and if we would be willing to help another homebuyer also left out to dry because of the weather. Tip: if no one is coming in to work; let your buyers know so they can adjust their plans and not put them or anyone else in danger. Or don’t shut off the water the day before someone moves in. It was also never communicated until days prior that our closing would be all virtual. That would have been VERY nice to know ahead of time as we were located in two different states until the day prior. ... More

The material looks cheaper than I thought

Buying a home is one of the largest purchase an average person makes in their lives. Unfortunatley for me, my experience with the sales agent I was assigned was not positive. I found the sales agent misleading at times, very pushy. Home buyers concierge's primary job is to communicate, update the customer, which she hardly did. had a hard time getting a response from her. Mortgage department cant give you a final number until the day of closing which I found surprising. Workmanship and quality is supbar. I already have cracks on the trim and corner of the wall. I picked a date suggested by the sales agent for inspection. When the inspection came by , certain items were not ready. I let the team know of my scheduled inspection. Why was I not notified that I probably should postpone it so I can get everything inspected? ... More

I was looking to purchase a home early this year. I went to another Lennar community where an agent named Blanca helped me. After deciding that community was not a fit for me, I decided to look at other properties. After letting her know my budget and also timeframe, she kept pushing for an earlier date, to which I didn’t feel comfortable. I decided she was not a fit, because I wanted someone who understood my timeframe and knew I wasn’t interested in spending thousands of dollars more since I was still leasing an apartment. After finding Falcon, I went for a house there. The process was smooth, until the walks and inspections took place. Lots of items needed to be fixed and also there were items that seemed rushed and quickly done, just to get it out of the way and fulfill the closing time. In addition to that, 6 days prior to closing, the Lennar office removed incentives from the sale and increased my closing over 5k more. Unbelievable! They even told me I could stop down from the sale when I said that was not right. After going back and forth during several days, they were able to correct some of the incentives. That was such a nerve-wracking week filled with tons of emotions. It was extremely stressful to say the least! Then, at the last minute, they said that blinds didn’t come with the house, even when I had in writing by 2 people from the company, that blinds came with the home. They told me no. That’s a very deceptive practice. The last thing that happened, on the day of closing, I went to pick up the keys of my new home and the person who was in the office, was the manager Blanca, who in a very condescending and harassing manner asked me why I didn’t put her as my agent, if she was helping me at the beginning. I felt very threatened by the fact she was telling me this as I was picking up my keys. Instead of congratulating me on my home, she was complaining to me that she didn’t pretty much have my sale. That was crazy! What an experience! I hope Lennar gets it together! ... More

We had high hopes for building with Lennar but they failed in many areas. Communication was extremely lacking, workmanship was subpar, and the Title company was less than professional. I had previously heard differently from others, but based upon my experience, I cannot imagine referring friends to Lennar.

Buying this house was a huge pain. The builder routinely tried to lie to me about things and used dirty tricks to try and rush me through the process. I had to fight very hard with them to resolve problems that should have 100% been their responsibility. I am still struggling with the builder to get them to repair things that they screwed up. Aside from them rushing me through getting my new home inspection, they also moved up my closing date by a month without proper notice. I was originally going to close on 03/28 (which was signed the first week of February) per the contract but had my closing date moved to 02/28 after I was under contract because they claimed it was a typo. The communication was absolutely terrible and they dragged their feet on every one of their responsibilities (including the underwriting which did not get finished until the middle of the day on closing despite them having all their documents for 2 weeks). During underwriting, they asked for documents that were impossible to come across such as bank statemens for the current month. The only truly amazing service I received during the home-buying process was with the Loan Officer, Chris. Chris always called me back in a timely manner and never lied to me. ... More