Lennar Reviews in Dallas, TX

The process of buying the home was a mess.

Everything was great except the sales rep Bryan. He doesn't return calls very unprofessional. He was the only downside of the process. He was not there when I closed they had to call someone else to give me my keys which took an hour. It is once he received my deposit he turns cold. Even when I first applied he didn't return calls to follow up. Thankful for the loan officer and others but the sales staff should be replaced. I would not recommend anyone to purchase based on his professionalism but everything was great

There is much to say about the home buyer process that I have learned and thanks to Lennar, that was possible, but not in the way you may think. Firstly, Lennar prices and financing sell their houses, not their warranty, not the customer services, not their knowledge, nor the company itself really. Since Lennar Mortgage, Builders, and Title are all "separate" companies, this allows them to give you the run around and waste time on inquiries and questions you may have. Or if something is wrong in a document, they will say its the other company when truly it's one company masquerading as 3 separate ones. They do this so that they can charge you whatever they want. In my case, the Lennar sales rep, his name was Trent M, told me my house is $3,000 less than the displayed price and told me I would get a fridge as well. Well surprise surprise, I didn't get a fridge and they would add that amount to my incentives at closing. Well the "other company", the builders add whatever building and other fees and what not to make up for that. So my building fee was over $3,000 and that is NOT suppose to be that high(after speaking to many people about this). So I didn't get a fridge for free nor did I save $3,000 on my house. These are lies and tactics given by Lennar Sales reps to get you to buy the house. Also, when scheduling my orientation for the house, I let the coordinator know 3 times to schedule my orientation in the afternoon since I work and it's easier to get off work in the afternoon, but even after telling Patrick M that twice, he still made it at 9 am. So clearly Lennar employees either don't listen, or they are so incompetent that they can't schedule something in the leisure time of the buyer. Not only this, but I inquired where my mailbox was since the keys did NOT have a mailbox tag and no one could tell me. My mortgage for the first month was almost late because Lennar employees and the people that sold that house, nor the builders have any idea which mailbox is yours. It was a stressful fiasco dealing with the 4 people I did to find out where is was. Only person I can say helped me the most was Alan A, who is the concercerge for Lennar. He was very helpful, actually knew information, and made attempts to help me. The house itself, so far, is great. Nothing has went wrong and the materials are solid. I am happy with that aspect of my purchase, just not how I got here. Overall, NOT happy with the buying process of Lennar, but realistically, all these building companies are money hungry blood suckers so I expect them all to have the same tactics, Lennar just had a slightly better price. Lennar, if you see this, I want a check for $3,000 back, you know where I live. ... More

My first contact with Lennar was not good. I was supposed to meet a representative at a model house, I arrived ands she was not there. I tried to contact her and she said she was sending someone to meet me. I left since she was deceptive about the whole thing. If it were not for the Real Estate agent I used, I would not have bought a house from them. Their customer service is worse than the DMV. IF you email a question, they do not respond. You have to blast email them and everyone else involved in the process to get a response. The house is not badly constructed, they will use the cheapest materials they have at hand, but at least the construction is sound. I have had one service request after the purchasing of the home and they responded in a fair time frame to resolve it. The purchasing of the house was the biggest disappointment, but the home itself is very decent. ... More

I did tell the sales agent that this would be a bad review. Seems that in order to save on the almighty dollar everything is done electronically. I insisted on a face to face with the loan officer and an in person closing. Had the face to face with the loan officer and brought all the documents for the loan. That did not work because he did not make copies of all the pages he needed. So had to send again. The concierge was supposed to keep me updated on the progress of the construction but did not. I found out by making regular trips. The house was not thoroughly cleaned when I moved in. I had to clean it, floors, countertops, garage. When my washer was installed and tested the water backed up in the drain. A service call was required and of course plumber could not get it fixed until next day. They had to tear out the wall to get to the trap and cut that out to find a stopper stuck in there, Of course, someone else had to come in to fix the wall. There was also a piece of insulation in the shower drain . Next found that some of the trim under the kitchen cabinets had not been installed. Another service call!. Also, have had so many people coming to my door trying to sell something. The fact that you try to do everything electronically eliminates buyers who are not comfortable or knowledgeable about technology. Someone needs to be in charge of a final review to make sure everything is functioning as it should before the final walkthrough. I would not recommend a Lennar home to anyone else after this experience. Yes the interest rate is good and the $6,000 CCA but that $6,000 goes eaten up by all your fees. ... More

My sales person was Brian, all around just rude! If it wasn’t for the price of the homes, I would have not bought from him. Rush construction manager fixed my issue very fast, he didn’t however power wash the concrete like promised, pretty muddy on my street. All in all, I think the experience could have been better

Everything was great until my close date was pushed back 3 times. I understand building materials have been scarce in the past 2 years so that wasn’t the main issue but the start. When I did the final walk through, the agent who did it was respectful but I believe deceitful as well. The front area of the home did not have power until she said “oh the breaker is off” when she flipped jt on everything worked for about 10 minutes. The electrician was there working on the breaker and even thought it was odd that the laundry breaker kept flipping. I submitted a warranty request where it took almost two weeks to have someone come out. Once that was fixed I submitted a warranty request for my front door (was an issue with the walk through but was told it would be fixed as well). The front door didn’t latch once closed. The wind, the two year old or the pull of one finger could open my front door. To lock it the door had to be held shut and locked (still wouldn’t latch). In the first month of owning this home I have submitted three warranty requests and about to submit a fourth for my bedroom fan/light fixture. My neighbors AC unit went out two days ago and they bought their home a week before me (early December ) . Am I next ? All in all I love the home , the lot but there are definitely some things that should have been done better (large scratches and cracks in my floor that weren’t there the morning of my closing when I left and people had to come in to finish getting the home done). Will I buy another home from Lennar? Most likely not. They have great looking home and people working for them but cutting corners when it’s someone’s home is not acceptable. I’m sure this review may get thrown in the trash or overlooked how all bad or non glorified reviews of companies are but to whoever is reading this, make the right decision and ask the right questions. Thank you ... More

I would never refer a friend to Lennar...NEVER..or a realtor...the only good experience I had was the walkthrough with Octavio the warranty guy he was amazing and made me feel so much better

Covid ruined my home buying experience

Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.

The house itself is great but the buying experience was difficult. There was a 1 month delay in closing and when I requested to change lenders (more than 1 month before the new close date) I was denied and told I would lose the house if I changed lenders. This made the process more difficult because Lennar Mortgage was the absolute worst part of my buying experience.

Very bad experience with our sales rep. No understanding of customer service. Luckily there is good customer support and great contract manager site.

Overall mediocre experience in the home buying and owning process

The different entities of lennar do not know their roles and do not talk to each other resulting in painful experience

The day I signed the contract I was sadly given half correct information about possible helps like homestead and the agent incharge never answered my phone calls after I was passed down to mortage people. After that When I went to pick up my keys after signing there was no one at the comunity and had to wait 30 minutes for someone to arrive and hand me my keys! Lastly my house was dirty when I went in. They never did the last cleaning of my home. The only response I got was: “maybe someone got confused on the day you were closing” other than that I have a house.

Great points - processing the loan only took 4-6 weeks to complete. Sprinkler system is included. Tankless water heater. Not so great - Mortgage loan officer needs better communication with buyer so there are no surprises when it comes to paying closing costs. Sending multiple closing costs disclosures creates confusion on the buyer Not so great - House bought for $245k does not live up to par with the house I bought 3 years ago for $219k. The house is built as basic as it can be. No linen cabinets, no towel bars in bathrooms (seriously?!), no glass enclosure for shower in master bathroom, not even a doorbell. It is so basic that it feels like moving into an office building with little or no thought as to what was being built. They just built it for how much they can get out of it than building a future family home. Finishing touches around the bathroom tub and stand in shower were so sloppy. The grout or whatever it is was just slapped on the fiberglass and wasn’t smoothened out at all. The customer service person could have at least find a way to correct it instead of explaining why that doesn’t make sense. My son owns a Lennar home and I was impressed with his house. Aside from the reason of buying a home closer to my daughter, I chose Lennar Home as my forever home because of my impression with my son’s home. I was very, very disappointed, to say the least. ... More

Poor quality materials and construction

The start of our home buying process began smoothly, with a virtual tour and quickly finding a floor plan that was available and fit our timeline. Everything after that went downhill. We had some trouble communicating the specifics of our loan information with our MLO, primarily the fact we wanted the house in both our names, and some other key details around the cash to close which were not addressed until the last week before the holidays. Our sales rep, Lee, was hard to get a response out of for a while until our closing. We closed the day that the snow storm hit McKinney and no one was there to turn our water on, or help in any way outside of handing me my keys. Lee even had the gall to ask us how we figured out to do this ourselves and if we would be willing to help another homebuyer also left out to dry because of the weather. Tip: if no one is coming in to work; let your buyers know so they can adjust their plans and not put them or anyone else in danger. Or don’t shut off the water the day before someone moves in. It was also never communicated until days prior that our closing would be all virtual. That would have been VERY nice to know ahead of time as we were located in two different states until the day prior. ... More

Dont even respond to emails.

Return calls are horrible!

Not understanding how they sold my loan to another finance company after I told them before they do that let me know and I will go to my credit union that was very unprofessional once they got the money for the house they didn't care about nothing else

Get an inspector and make sure Lennar fixes all issues found BEFORE closing. Lennar will find every excuse to not resolve any issues after the deal is done, even with the one year warranty

The sales person was not helpful at all, most of the time she doesn't answer back or for the few times she did she was giving wrong information, my new neighbor had the same issue as well. Otherwise some of the floors in the house are not well leveled and also I fund some studs and trush buried under the sod and makes me question the quality of work and not trust your company. One good thing, the QA person who was in the final walk-through inspection was knowledgeable and had a good attitude.

The material looks cheaper than I thought

Buying a home is one of the largest purchase an average person makes in their lives. Unfortunatley for me, my experience with the sales agent I was assigned was not positive. I found the sales agent misleading at times, very pushy. Home buyers concierge's primary job is to communicate, update the customer, which she hardly did. had a hard time getting a response from her. Mortgage department cant give you a final number until the day of closing which I found surprising. Workmanship and quality is supbar. I already have cracks on the trim and corner of the wall. I picked a date suggested by the sales agent for inspection. When the inspection came by , certain items were not ready. I let the team know of my scheduled inspection. Why was I not notified that I probably should postpone it so I can get everything inspected? ... More