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Lennar Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Lennar.

Read all 806 verified reviews from homeowners that built a new home with Lennar in the Dallas area. Dallas homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Dallas Area

806 Reviews in Dallas Area

Ratings by Category

Overall 3.6

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Lennar in Dallas Area

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Customer Reviews

Please don’t buy homes in Linden Hills

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • Little Elm, TX

The quality of homes is really bad. You’ll have a hard time to get the issues fixed within the warranty period as well.

Total Score 3


Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Hard to get a hold of once home is purchased

  • Sean Christopher M.
  • Verified HomeBuyer
  • July 25, 2023
  • Royse City, TX

A lot of issues have arisen since home has been purchased. It has been a month & conveniently it seems harder to get issues resolved once house has been purchased.

Total Score 3


Quality 1

Trustworthiness 1

Value 5

Responsiveness 1

I wouldn’t buy another Lennar home.

  • Anonymous
  • Verified HomeBuyer
  • December 06, 2022
  • Princeton, TX

Since we closed we had major plumbing issues and our dishwasher broke the other day. We have lived here for 1 month. I don’t t trust Lennar workmanship at all after hearing neighbors issues and online reviews on Lennar homes. I have anxiety living in a Lennar home due to poor warranty time frames and craftsmanship on the home. The price was ok I don’t think this home was worth $265,000 but we had to move so we took it. I do love the elementary school and amenities. It’s a beautiful neighborhood I’m just very confused on how small the streets are. It’s made for one vehicle at a time if ...

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Lennar - I moved in for almost 2 months and still waiting to finish up

  • Phillip M.
  • Verified HomeBuyer
  • February 08, 2022
  • Crandall, TX

I moved in for almost 2 months and still waiting to finish up some work. Don't know if they will do it.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lack of communication forrepairs

  • Monna K.
  • Verified HomeBuyer
  • January 12, 2022
  • Forney, TX

I passed on the first request to do a survey. I am tired of waiting for the drain to be put in. I am the one hounding your person because she does not get back in a timely manner. I NEED TERRI TO GET THE JOB DONE. ITS BEEN MONTHS. I AM TIRED OF EXCUSES.

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Disappointed

  • Carla E.
  • Verified HomeBuyer
  • September 03, 2025
  • Forney, TX

The home buying process was some what easy. But the home was poorly put together. The caulking throughout the home was poorly done. The weather stripping around the doors is spotty. I've had problems with the breaker box, dishwasher, and outlets, and no utility closet. Jusr 3 bedrooms, 2 barhs. I have no doorbell, no shower door, and no towel bars. The worst part is that my neighborhood is accepting Section 8. Which is something I heard that Lennar approves of. I never would have purchased a home through Lennar if I had this information upfront. Lessons have been learned. Do your ...

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Many workmanship problems.

  • Joseph N.
  • Verified HomeBuyer
  • August 17, 2022
  • McKinney, TX

Problems with drains, electrical, trim, water. All of these could have been fixed prior to moving in.

Lennar responded:
Hi Joseph, thank you for your feedback. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with the details of your concerns, so we can review and follow up on you. – Lennar Customer Care

Total Score 3


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - Honestly don’t know where to begin.

  • Joshua B.
  • Verified HomeBuyer
  • January 25, 2022
  • Heartland, TX

Honestly don’t know where to begin.. quick answer is that Lennar fits the exact definition of Quantity over quality. Don’t have the effort to repeat myself again on all the issues. Not to say there was not positive experiences during the process, however the negative over shadowed it. The most frustrating part is they were issues that could have been very easily corrected.

Total Score 3


Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Everything we were promised didn’t happen

  • Sarah M.
  • Verified HomeBuyer
  • January 19, 2022
  • Ennis, TX

Everything we were promised didn’t happen

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - Walk thru was fast and not complete.

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

Walk thru was fast and not complete. Many exceptions to close. I was given the wrong key when I closed. People were working on my home after I CLOSED without permission from me. My garage just got fixed 3 plus months later. The light switch to my laundry room is behind the door. With all that being said, I know nothing is perfect. I recommend a very thorough walk thru.

Total Score 3


Quality 3

Trustworthiness 2

Value 1

Responsiveness 1

Great sales experience horrible repairs

  • Angel G.
  • Verified HomeBuyer
  • June 14, 2022
  • Forney, TX

This home was not built for me. I ended up buying this house but shared the issues with the home. The simplest issues where fixed partially. They caulked and painted the split door frame. When they painted they closed the doors so when I opened them the paint came off the doors. The cleaning crew was horrible. There are paint specs all over the quartz. The bathrooms and shelves are covered with paint and saw dust. The joint compound for the drywall on my ceiling has bubbled up. These are the things they need to fix and haven’t. Construction manager office is in front of me and when he sees ...

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Everything went well with the exception of my Lennar Rep

  • Andy C.
  • Verified HomeBuyer
  • May 17, 2024
  • Crandall, TX

I had a pleasant experience with my construction manager and my warranty tech that met me on site and explained everything to me. They both wonderful and only because of them, would I rate this super high. The absolute worst part of this experience was my Lennar Sales Rep. Martha didn't really explain anything I had asked her to. She just gave me the basic information and showed me the house. Thankfully, when I went to a different Lennar Sales Rep (Princeton Lennar was amazing!) the week before that explained everything very well and took care of me. I just wasn't approved for the house ...

Lennar responded:
Good afternoon Andy,

Thank you for sharing the good and the bad. All feedback is welcomed and appreciated and we consider it a gift!

We are happy to hear you had an amazing experience with the Construction Manager and Customer Care Rep (Warranty).

If you ever encounter any warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Mr

  • Kenneth Martel K.
  • Verified HomeBuyer
  • June 25, 2025
  • Pilot Point, TX

The process of buying the home was a mess.

Lennar responded:
Good morning Kenneth, Thank you for taking the time to share your thoughts. We’re very sorry to hear that your experience with our sales process was disappointing. If there are any unresolved concerns, please don’t hesitate to send us an email at CorporateCustomerCare@Lennar.com referencing this review so we can get the right team involved.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 5

Responsiveness 4

Lennar - The house itself is great but the buying experience was difficult.

  • Joel S.
  • Verified HomeBuyer
  • August 31, 2021
  • Royse City, TX

The house itself is great but the buying experience was difficult. There was a 1 month delay in closing and when I requested to change lenders (more than 1 month before the new close date) I was denied and told I would lose the house if I changed lenders. This made the process more difficult because Lennar Mortgage was the absolute worst part of my buying experience.

Lennar responded:
Hi Joel, thank you for sharing your review. We are sorry to hear about the multiple issues you faced during the buying and closing processes of your new home. If you come across any additional issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 4

Value 4

Responsiveness 2

Not bad, but not great.

  • Larry M.
  • Verified HomeBuyer
  • July 09, 2025
  • Ennis, TX

We had a very long drawn out purchasing experience through the loan application, both the FHA and Lennar’s conventional loan people. They were very impatient when they wanted information but otherwise slow in keeping us informed as to what was happening. They asked for information that was none of their business and eventually told me that if I did not give them the information that the loan would not be approved. This process took weeks. I went to a bank and got an approval with 4 days. After move in, I (a former builder) found that there were house framing studs missing in places where it ...

Lennar responded:
Thank you for sharing your experience, Larry. We are sorry to hear that your homebuying process did not meet your expectations.

We also regret to hear that concerns about the framing were found after move-in. We encourage you to reach out to your local Customer Care Team by submitting any warrantable concerns through your Lennar account. This ensures your concerns are properly documented and directed to the appropriate team for review and follow-up.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

Lennar, great house and prices, not so great service

  • Hussain Abbas B.
  • Verified HomeBuyer
  • September 08, 2024
  • Princeton, TX

There is much to say about the home buyer process that I have learned and thanks to Lennar, that was possible, but not in the way you may think. Firstly, Lennar prices and financing sell their houses, not their warranty, not the customer services, not their knowledge, nor the company itself really. Since Lennar Mortgage, Builders, and Title are all "separate" companies, this allows them to give you the run around and waste time on inquiries and questions you may have. Or if something is wrong in a document, they will say its the other company when truly it's one company masquerading as 3 ...

Lennar responded:
Thank you Hussain, for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your homebuying journey. We appreciate you sharing your positive experience with Alan and the home itself. I have shared your feedback with upper management for their review. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Value 5

Responsiveness 3

Sales Office Experience

  • Stella Nellie H.
  • Verified HomeBuyer
  • May 17, 2024
  • Ferris, TX

My sales person was Brian, all around just rude! If it wasn’t for the price of the homes, I would have not bought from him. Rush construction manager fixed my issue very fast, he didn’t however power wash the concrete like promised, pretty muddy on my street. All in all, I think the experience could have been better

Lennar responded:
Thank you Stella for taking the time to share your feedback with us. We are sorry to hear we did not meet your expectations. If there were any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Sincerely,

Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 3

Just saying

  • Tamara Janika H.
  • Verified HomeBuyer
  • May 21, 2025
  • Princeton, TX

Everything was great except the sales rep Bryan. He doesn't return calls very unprofessional. He was the only downside of the process. He was not there when I closed they had to call someone else to give me my keys which took an hour. It is once he received my deposit he turns cold. Even when I first applied he didn't return calls to follow up. Thankful for the loan officer and others but the sales staff should be replaced. I would not recommend anyone to purchase based on his professionalism but everything was great

Lennar responded:
Good afternoon Tamara, We appreciate you taking the time to leave a review, even though we’re disappointed to hear we didn’t deliver the homebuying experience you deserved. At the same time, we’re truly glad to hear that you’re happy with your new home — that means a great deal to us. We hope you create many beautiful memories there for years to come. If there’s anything more we can do to support you or follow up on, please don’t hesitate to reach out to us at CorporateCustomerCare@Lennar.com.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Horrible customer service!

  • Felix Montgomery D.
  • Verified HomeBuyer
  • August 25, 2024
  • Forney, TX

My first contact with Lennar was not good. I was supposed to meet a representative at a model house, I arrived ands she was not there. I tried to contact her and she said she was sending someone to meet me. I left since she was deceptive about the whole thing. If it were not for the Real Estate agent I used, I would not have bought a house from them. Their customer service is worse than the DMV. IF you email a question, they do not respond. You have to blast email them and everyone else involved in the process to get a response. The house is not badly constructed, they will use the cheapest ...

Lennar responded:
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced during your home-buying process.
We are sorry to hear about the missed appointment with our representative, the poor communication, and the issues with the materials and construction quality. We hope to improve your experience with us moving forward.
We appreciate your positive feedback about the sound construction of the home and the timely response to your service request.

Total Score 2


Quality 4

Trustworthiness 1

Value 4

Responsiveness 4

Lennar - Covid ruined my home buying experience

  • Heather B.
  • Verified HomeBuyer
  • December 21, 2021
  • Crandall, TX

Covid ruined my home buying experience

Lennar responded:
Hi Heather, thank you for sharing a review. We are sorry to hear your home buying experience was impacted so negatively by Covid. If you have any issues going forward, we can be contacted at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 5

Lennar - Frist time buyer experience was extremely stressful.

  • Latasha K.
  • Verified HomeBuyer
  • September 23, 2021
  • Ennis, TX

Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.

Lennar responded:
Hi Latasha, thank you sharing your experience with us. We would like to apologize for the added stress you mentioned through the buying process and subsequent items that needed attention after closing. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Lennar - Overall mediocre experience in the home buying and owning process

  • Christopher G.
  • Verified HomeBuyer
  • August 04, 2021
  • Dallas, TX

Overall mediocre experience in the home buying and owning process

Lennar responded:
Hi Christopher, thank you for leaving a review. We are sorry to hear about the overall experience you mentioned in your review. If you have anything requiring additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Mary

  • Anonymous
  • Verified HomeBuyer
  • June 20, 2024
  • Forney, TX

I did tell the sales agent that this would be a bad review. Seems that in order to save on the almighty dollar everything is done electronically. I insisted on a face to face with the loan officer and an in person closing. Had the face to face with the loan officer and brought all the documents for the loan. That did not work because he did not make copies of all the pages he needed. So had to send again. The concierge was supposed to keep me updated on the progress of the construction but did not. I found out by making regular trips. The house was not thoroughly cleaned when I ...

Lennar responded:
Thank you for taking the time to share your experience of getting items resolved with us. I’m sorry to hear we did not meet your home purchasing experience expectations. I will share your concerns with the appropriate teams. Your feedback is very valuable to us as we work to improve the homebuyer's experience.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

Different than advertised

  • Johnathan S.
  • Verified HomeBuyer
  • January 17, 2023
  • Aubrey, TX

Everything was great until my close date was pushed back 3 times. I understand building materials have been scarce in the past 2 years so that wasn’t the main issue but the start. When I did the final walk through, the agent who did it was respectful but I believe deceitful as well. The front area of the home did not have power until she said “oh the breaker is off” when she flipped jt on everything worked for about 10 minutes. The electrician was there working on the breaker and even thought it was odd that the laundry breaker kept flipping. I submitted a warranty request where it took ...

Lennar responded:
Thank you Johnathan for taking the time to write this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 4

Unprofessionalism with the sales rep

  • Amelia V.
  • Verified HomeBuyer
  • January 12, 2022
  • Crandall, TX

I would never refer a friend to Lennar...NEVER..or a realtor...the only good experience I had was the walkthrough with Octavio the warranty guy he was amazing and made me feel so much better

Lennar responded:
Hi Amelia, thank you for this review. We would like to apologize for any unprofessionalism or lack of service you received during the buying process for your new home. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and the team will follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 4