Lennar Reviews in Dallas, TX

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

Disappointment in finished product, communication and followup.

The dining light is about 2 feet away the room center or the location in the modal home / any other home with the some design.

Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.

Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.

Make sure to check everything before closing. They will rush you saying you will miss the closing by promising we will do it later. After closing, they will change it saying you have to reach out to warranty team. This is ridiculous. Hvac switches are interchanged, light dome is missing. Backyard landscaping screwed up. Lot more to say.. Sales person involve in everything and when you say something is not right, the response is let construction team handles it. Shame!!

There were many construction issues with the house whenever I did my final walk-through on 2/17, when the house was set to close on 2/22. As this community does not “blue tape“, I was asked to email all of the issues to the construction manager so that repairs can be made prior to closing. They set another walk-through for 2/21, at 4:30 PM. When I got there, most of the issues were fixed, but there were still plenty others that had not been addressed. Regrading of the lawn was to also be done, and that did not happen. Quality manager became frustrated with my pointing of persistent issues, to the point where he stated “well if you don’t like it, you don’t have to buy the house.“ Now, a month of being here and I’m still putting some of these same issues through the warranty process. Lennar is now refusing to regrade the lawn unless it’s holding water for over 48hrs. As closing was set on 2/22 at 8 AM, there was no way that I could have another walk-through before signing, and that should not happen to a home buyer. Furthermore, the mortgage team sent an email on 2/15 stating closing would be on 2/22, and to have either a cashiers check or wire payment set up. Given this option, I opted for a cashiers check. I did not hear anything back from the mortgage team regarding details to closing, such as the time and place of where this would be done. Finally, my realtor reached out to the team. On 2/21 at 9:59 AM, I received an email from the mortgage team stating closing would be done remotely, and to have a wire transfer set up the day prior so that there is no delay in receiving the money; cashier’s check would not work with remote closing. I work Monday through Friday from 8 AM to 5 PM, so without proper notice I was unable to set up a wire early enough. I had to leave work early so that I can make it to the bank before they close at 5 PM, and set up the wire transfer. I planned to leave work 4 PM already because of the 2nd walk through, but instead had to stop at the bank first, so this in turn made me late to my second walk-through that was set for 4:30 p.m. (which added to the quality managers frustration and led to his unprofessionalism). While there’s a plethora of minor issues I could continue with, the point has been made. The moments leading up to what was meant to be a positively life changing experience as a new homebuyer, turned out to be disheartening and unnecessary let down. ... More

Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has caused all sorts of issues within supply chain, however for the priced paid for the home I expected better quality materials. It appears the builder is pumping houses out rapidly because of the demand and not paying attention to the quality of the homes being built. Also there is a delay in resolving issues related to contractor work so be prepared for delays once you move in and need issues resolved in a timely matter. ... More

I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.

The team should be more responsive on construction delays

Check every nook and cranny before signing papers.

I was originally told my closing would be June 8th when I put a contract on the house. Almost every other week my closing kept being put out. There would actually be weeks gone buy that no construction work was done on my house. I finally closed on July 23rd. This was an extreme inconvenience because I had sold my house and had to stay in a motel. I have numerous text messages in my phone to verify the above information. Also the landscaping is terrible. I pointed it out to the Lennar agent and at walk through. I did a work order on it and was told that landscaping is no covered. You can barely walk on my sod and it has sunken drastically since I have taken possession of my home. ... More

Hi, my experience with Lenora. It was very fast. I moved in my house less than 30 days. I had to break my lease so I owe the apartments moving into the house. It was a lot of unexpected cost that I didn’t know about was not aware of and nobody told me about it I have been living in my House Two months and I still cannot get my water in my name because the house is not up to cold. It’s no communication. I have tried several people emails. Nobody’s complying.

Day one I was promised Lennar would over communicate during the process however it was quite the opposite. It took me contacting every VP in Lennar to get responses from my salesperson and community rep. Once I finally got answers to questions, I would get the standard response of “I can’t answer that because so and so handles that.” When I arrived for my final walk through the cleaning team was still there so we worked around them. I will say the one person who did meet my expectations was the Lennar Mortgage team. If customer service is the name of the game in home buying, Lennar might need to reassess its values and training to ensure all members of their teams understand what it means to work for and represent the Lennar brand. ... More

I wouldn’t buy a Lennar home again. I have been trying nearly two months to get warranty items repaired. One being my front door lock. I have to make a 10 mile round trip to pick up my mail as my mail box station has been broken five plus months. And the list goes on.

Home quality is very disappointing. The walls and door were not smoothened. It is very sharp, adults and kids get scratch and hurt when hitting the walls, doors and door holders. Flooring was not fully settled and humpy bumpy

Our experience in buying our new home went south!! Starting with financing department, I thought putting 20% down would allow us to get a conventional loan, with, well it should, but our financial representative didn’t say anything about our loan, we were about to close and he comes up with leaving tax’s and insurance in the payment, which brought up our payment!!! We insisted that with 20% down we would pay our own taxes and insurance!!! Oh my goodness !!!!! I thought I said a bad word!!!! So I told him to rewrite our paperwork without insurance and taxes!!! What a difference!!!! This took about 2 days to rewrite, which we thought it would take about 1 hour especially using a computer!!! And plugging in different numbers for his clients. Finally done!!! His attitude changed with me, no longer friendly, done right not nice!!! He wouldn’t even call me by my name!!!! Unfortunate experience with Lennar Mortgage Second: Our brand new home was infested with RATS due to leaving the molding or foundation outside around the house had 5 holes that were never completed!!! The vent above the air conditioner never had a screen placed so rats had yet another entry into our brand new home!!! Behind the stove the dry wall was never finished!!!! We could see the pipes and gas line exposed so once again another entry for Rats to get in which they did!!! Crawling all over our stove!!! Leaving droppings all over our kitchen, under the sink!!!! How do you cook or eat in this house with infestation of Rats, We found our hallway entrance arch was crocked!!! The dishwasher baseboard was never placed, the base board and screws were left there on the floor as if they forgot to screw it in!!!! How did the McKinney department of buildings sign off to this house!!!’ We are still in the process of meeting with them I’m 70 years old and my husband 80, if those rats bite us we may never get to enjoy our home, we can’t move as quickly as we did 10! years ago, ... More

The house was delayed 3+ months with no satisfactory explanation. We scheduled closing, all processes started and then Lennar moved closing without notifying me. I learned through my insurance agent who got an email to hold the insurance policy. We didn't have CO until the morning of closing. Final walk through never happened, I signed things online for the sake of closing on this house. The sales team, construction and warranty team were so disconnected, it's unreal. Quality and especially craftsmanship, horrible for Lennar brand name. A handyman would do better and take more pride in their work. I've bought 7 homes, this is my first and last with Lennar. ... More

I would not recommend. Workmanship is poor quality, finding more and more issues as we get more settled- poor painting, lots of seal and caulk issues, cabinet colors don’t match, mouse infestation, the list goes on and on. Not all issues are covered which makes it more frustrating. Major issues with hot water, recently fixed after enormous gas bill. Working with Jonathan now on warranty items and he has been great thus far! Lennar should spend a bit more time in the details of the home prior to close and move-in. The walk through is very difficult as they are showing you all of the amenities and doing the walk through at the same time. Sharon was our walkthrough rep and she was good at making excuses for things that were clearly broken and needing a fix- example- gentleman was power washing our pack porch and a flood of water came under the door- I asked if that would be fixed and she attempted to convince me if was normal from water pressure and would not put it in the list for repair. During the 2nd walk through, construction manager- Juan- confirmed it did require weather stripping, after I asked about it. Doing the right thing the first is key in customer service and business especially on a $460K plus purchase! Right now, wouldn’t recommend to a friend and wouldn’t buy again with Lennar. ... More

Quality control must inspect the house before buyers do a walk through. And also make sure all appliances are working properly. And show them how to operated.

Sales people are not professional.

After I started the process of buying my home I could not get in contact with my agent. The loan processor told me different terms than I was told by the agent. My realtor was instrumental in helping me because the concierge wasn't much help either. I thought I got a good price for my home, but I didn't get a lot of things that are standard in most homes. The windows do not open and close, there are no blinds, no towel bars, and no backsplash. The oven is not self cleaning and the cabinets in the kitchen were not installed properly and there are no ceiling fans. I did not get an orientation on the HOA or utilities and I still haven't. The drain in the master bath backed up and it was full of trash. There is a serious leak in the wall behind the master sink. The positive is I love the tile in the bathrooms. I like the location of my home and I have a large backyard. The service technician, Dominic has been awesome. If I had to do it all over again, I probably would have but I did not get good customer service. ... More

Not committed what they say in the phone and on the paper two completely different. Also didn’t disclose everything before doing initial contract sign and make customers hold by saying no refund of contract money.

Overall had an experience I wouldn’t recommend to anyone. Horrible customer service representative, who was so aggressive and self centered that she recommended to forget about our crying baby who just fell and hurt but focus on her as she needs to go. Every single request for issues is fraught back with not supported comment or do it yourself suggestion.

Maintance person is not helpfull they say every thing is warranty , construction manager Bill is zero helpfull, they gave my home with lot of patches in walkway they say everything is warranty and my attic door is also not working properly they say no warranty we brought a new brand home but its like second hand home. Please ask some one to call i can explain and show all the issues