Lennar Reviews in Dallas, TX

Builder was okay to work with. Lack of organization when it came to my closing date due to not having my CO which caused closing to be moved several times. Because I signed a materials shortage addendum some of the materials did not seem to be of equal value as to what was in the model. Mostly pertaining to the showers in the home. Also did not like my new home orientation advisor who was at my walk throughs. He was rude and argumentative throughout the whole process. He would argue about things such as how my elevation should look, which the builder did fix . Then in order to get me to sign off on repairs he sent pictures to me but did not include full pictures disclosing the items were fixed. I refused to sign and he proceeded to tell me to “take it or leave it”. If that wasn’t enough the new home orientation advisor proceeded to tell other homeowners at their orientations about me and our disagreements. The sales associates and builder were nice to work with. But the new home advisor makes me sick to my stomach just thinking about it. Really did make me reconsider moving in to a different property. ... More

The entire build process was a mess because the communication between the sales member and he construction manager was awful. The sales member had no interest in assisting us through out the process once we signed the contract. We are still finding several construction issues and fear there could be some major problems we are unaware of. Do not recommend Lennar to anyone.

I will never recommend Lennar to anyone until my issues are resolved. I was rushed to closing with many things to still be resolved and many more that I have found afterwards. No response or fixing on most work orders. I’ve decided to now take legal action.

I would never buy another home built by Lennar

The builder could’ve done better with materials used to build the homes. Lennar at Woodcreek has slabs on the back of their homes but the Chamberlin community across the bridge does not even though the prices of the home were exactly the same. Lennar, build the street like $200k homes instead of $330k homes. If you look at other builders in the community, they’ve put in effort in providing the best stones and bricks. Lennar doesn’t care as long as they get their money. I’m disgusted and will be selling soon. Won’t be dealing with Lennar again. Unless they fix their mistake . 1 star Customer service is good when it comes to responding to issues in the home. I give them 5 stars. Underwriting was horrible. I should’ve walked away instead of sticking with them. -5 stars Watch out for the 2.8 % tax in the Fate, TX area. That’s about $600 added to your mortgage . 1 star ... More

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

Buying a lennar home is not for the weak, loan officer's are terrible, unknowledgable, Unorganized and truly do not have the customers interest in mind. That goes all the way to management, my l9an officer kept putting blame on others and not fixing anything such as my disclosures being incorrect multiple times and him saying that it didn't matter only the final one matters. Then a manager took over my loan, and he was rude and disrespectful, stuff sent incorrect disclosures, and then chose to tell me I was "high maintenance" because I had to reach out to him everytime something was sent to me instead of him doing his job. Then closing day came, we had communicated many times that my closing was virtual, then the day off he told me an hour before that my closing was now in person, the office is more than an hour away. Had no respect for me or my time. Once I arrived to the office to close he was informed I was there. Chose not to even come and introduce himself until his higher up told him too. To sum it up, buying a lennar home is a nightmare and not for the weak. The only person I am grateful for is Mark, he was my sales consultant, he was there every step of the way and was truly incredible. If it wasn't for Mark I would have quit the process and not bough this home. ... More

My broker did not get paid and sales man kept her commission even though she went with me and I let him know via message that she was going with me. They stated that she didn’t walk in with me the first time that I walked in to ask questions, however, I was never told that she wouldn’t be getting a commission even though she went with me to all the walkthroughs/inspections. We contacted his manager and higher ups and no one cared they also responded in a rude and unprofessional way making me think that they only care about making a sale. This put me in an uncomfortable situation as I became liable for her commission. I will never buy another Lennar home in the future or would recommend anyone. ... More

The buying experience was extremely stressful. There’s no guidance and communication. There’s a ton of urgency asking for this or that but, when I asked questions it took days to get an answer. The sales people just assume you know the process but, when you’re a first time buyer it’s very stressful.

The representatives at the Lennar office for Eastland Crandall showed little effort in assisting, and their response time to emails and texts was disappointing. Also, discrepancy between the website listing and actual appliances.

The entire process using the internet and “portal” was a nightmare for this Baby Boomer! Everyone I encountered assumed I knew how to navigate, upload, download, scan, import to a file - and I still don’t! AND - I didn’t have a computer or the internet, so this experience left me with a bad impression of Lennar. I was treated like an absolute moron because I didn’t understand how to present documents or find one to sign!!!! And when I did ask for help, many people were impatient with my lack of understanding the technical lingo. Very unpleasant experience

Couldn’t even get my correct name on the title.

Multiple issues upon moving including massive unfinished hole in pantry wall in which ants swarmed the kitchen less than a week upon moving in. Leaks in sinks. Problems with scheduling people to come out for repairs. The people that have come for repairs have been polite and overall helpful, however, in a new home these issues are disappointing. These are on top of the lack of communication from sellers and mortgage and issues that my realtor has never seen. And losing home insurance because Lennar never paid the first prior to selling installment.

Words can no longer describe what we’ve been through with Lennar. Home & Materials - scary cheap Communication - nonexistent Proactivity - only when you remind them Price - reasonable Thank goodness for Billy the construction manager, he’s been a blessing.

My home buying process (1st time) was traumatizing. I was so excited at first but Ronnie was a huge bully and Jody was very condescending. Everything was rushed I had no time to think or weigh my options on anything . Ronnie made the experience the worse she was so rude and pushy. Jody would try to be helpful at times but her delivery and tone always seemed ask if I was bothering her. I wanted to back out so bad the only person I had a positive experience with was Taylor. When we did our walk thru she was nice informative and willing to help

Buying a home should be a time for celebration of a great achievement, instead, with Lennar Homes, this was a frustrating and disheartening experience. I paid cash so this should have been a seamless experience. However, with the exceptionally poor communication with all Lennar employees I worked with, the closing nearly didn't happen. Lennar staff refused to give me the keys to my home hours after funds had been wired, because I would not fraudulently sign paperwork of things they had not done. I understand that Lennar is a lower cost builder, but that shouldn't mean you get discounted and poor customer care. ... More

Poor customer service by sales agents .very rude and unprofessional responses.

Lennar does not respond to request after they have received your down payment. The worst company to work with in my opinion. Please do not go through Lennar if you can avoid it.

If I could give a 0 I would. I have barely been in my home a month and the paint is already chipping on this cheap siding y’all used. Some of the door knobs are loose. I called to get help with the thermostat you wanted to do a virtual call and couldn’t help with something so simple. I referred 2 friends which I’m sorry I did because y’all gave and is still giving 1 a bad experience. My sales person the one who sold me the house asked me who was my sales person when I went in the office to tell them that the fridge they promised me was not in my home. I was in total disbelief I said YOU ma’am. My house had so many things that needed to be done I couldn’t believe because of it being a new house. I was like did they think they were building it for a baby doll or dog. The shingles weren’t properly put on. I will not recommend anyone else to purchase a home with you all again. ... More

The customer service was terrible. We didn’t know what was going on from day to day. Representative didn’t want to answer phones

It’s been a roller coaster ride since the day since we signed the contract. Just to highlight our issues: - construction/closing delayed multiple times from December 2022 to April 2023 eventually. - the workmanship is below par at best. - the walls are not straight. If you point it out, the standard response is that it is within spec. - window sills are misaligned. I had to follow up almost daily and eventually fixed it on the morning of closing. - The paint used and the job is shoddy. Wipe with a damp cloth and the paint comes off! Even the lightest touch will scuff the walls and remove the paint. - the contract had one color for the cabinets but we got the house with a different color altogether. Thankfully we liked the new one. So worked out for us. - the floors are squeaky! - the one positive thing is the warranty and service team (although they reject a lot of items as being “within spec”, they fix the other stuff pretty quickly. So to sum it up, make sure to walk each and every room of the house and inspect it from top to bottom. After you close, neither the sales team nor the construction team will bother to respond with a helpful answer. ... More

My loan and mortgage officer Anna and Deacon were completely unresponsive for days leading up to closing and terrible about returning emails, texts, and phone calls. Very frustrating process. Our salesperson Trent showed us online a home with wood flooring and when we asked for photos of the home he sent us two photos are night showing very little. When we saw the hole with tile flooring and were upset he just said "well it was in the contract."

Working with Lennar was a nightmare. I’d heard negative stories from friends and my real estate agent about buying a home from Lennar, but I’m usually a pretty easy going guy, so I didn’t expect to actually have any issues with them. I was very wrong. Two of my friends who were also moving into this development backed out of their contract and sacrificed their $3,000 deposit because of how bad their bad experience was. Instead, they went with a DR Horton development and loved it. I decided to stick with Lennar, but in retrospect, I wish I would’ve backed out too. Their communication is horrible. They don’t respond to most emails, texts, or calls. They didn’t schedule a closing date and time with me until a couple of days before, which by that time, I’d already had travel plans and had to make adjustments. They changed the flooring for my house from what they had initially told me, and didn’t even bother to give me a heads up. They tried to strong-arm me into using Lennar’s lender, even threatening at one point that they weren’t going to let me close if I switched to my preferred Lender. On closing date, they promised that they’d have the certificate of occupancy from the city that same day. Because of that, I agreed to go ahead and close. However, when I went to get my keys the next day, they wouldn’t give them to me because they still hadn’t received the certificate. I felt tricked and manipulated. It was incredibly upsetting that I had just bought a house and couldn’t even get my keys to move it. Immediately after moving in, the garbage disposal and dishwasher stopped working. My mailbox key didn’t open my mailbox. Instead, it opened someone else’s mailbox. Lennar is having to reprint keys to my box, and to this day, I still can’t access my mail. But I can access my neighbors mail. They haven’t responded to me or given me any kind of update about when this will be fixed. A month in, and my cabinets are pulling away from the wall (which isn’t covered by warranty), so I have to fix the issue myself. I closed on my house over 6 weeks ago, and I still don’t have a working dishwasher or garbage disposal, I can’t even access my mail, and I’m having to fix cabinets. ... More

Do not recommend buying homes from Lennar ever. The home is fine, and we enjoy it compared to paying considerable amount of money to rental agencies, and we had to do a lot of work to our home after we purchased, in order for it to feel livable. The process of buying a home with Lennar was 0 out of 5 stars. We almost didn’t go through with the buying based on the communication and lack of willingness to fix issues with the home prior to close. We were so frustrated we were willing to lose our 3k deposit. If you do happen to buy a Lennar home, know that you will like your home as long as you invest your own energy into making it better. 100% get your own inspection done and be thorough. Give yourself a good 30-60 extra days before closing so you don’t get stuck with all the builders mistakes. And be prepared to spend extra out of pocket to upgrade the home or fix things they won’t fix because they’re not compassionate humans, and they work for a corporation that doesn’t allow them to admit fault anywhere. Process - 0 of 5 stars Home - 4 of 5 stars after we fixed all the issues and upgraded the builder grade install options Yard - 1 of 5 stars. Tree is nice and the irrigation is great to be connected to Yardbird, but the landscaping will have to be all redone. Our entire backyard is mud anytime it rains. ... More

I just moved in to this brand new construction and I found out how bad the finishing and the materials quality are poor: all doors and baseboards are chipped, the guest bathroom tub is broken, toilette lid is broken in the master, appliances have dents, garage walls and ceilings not painted, cracks in the garage ceiling and concrete, cracks on the patio concrete, etc I submitted a SR to have things fixed before I move in to the house and they insisted in doing an online inspection even though I informed I have no internet connected in the house and the 5G signal was bad. All Service Requests have been close as they have been fixed and never have done anything yet. Very bad experience ! ... More