Lennar Reviews in Dallas, TX

Buying home with Lennar is nightmare, I would not recommend anyone go with Lennar at least in Sutton fields. 1) To start with Ronnie (sales agent) She is one point of contact who gave me 20 min to select a home and never picked my call after booking, responds only text message, no regular update on construction or meeting with construction manager. For any questions asked she was rude and will threaten like you can cancel your home if you are not happy. No updates provided as a courtesy to us on changing home Brick color, removing vinyl on bed room or delay in construction time. I must reach her every time to get weekly update. She will provide default answers like construction delay or no updates from construction manager, Never provided specific details. Two of my buddies booked home with MI in my street Sutton fields, I was part of walk through and closing, they took responsible for every item and had really good home busing experience. After that I would never recommend any one to go with Lennar. 2) Walk through is less than 15 minutes and sent me document in mail only 15 mins before inspection while I was driving to inspection, Sprinkler or Sod was not covered in inspection and it is not part of warranty. Sod provided to home 4316,4317,4321 and 4312 tartt ave are 4- Quack glass weed. When I asked during inspection solution provided is we will mow it before closing. All the concerns I said during inspection was not documented and inspection person said we will address it and will do pressure wash home before I close it. After getting the Keys home was untouched and none of the issues are addressed. When I asked sales agent, she asked me to go to warranty. Warranty people say exterior is not covered in warranty. (Door threshold is full of cement, Patio is covered in mud, insulation was removed in attic and not placed back under A/C unit.) When all 4 homeowners raised this issue to Wayne on the second day after closing, he inspected home and said it is from soil. When I pulled sod out and should him it from sod, he has no answer. Then move on and saying this is not covered in warranty. That shows lennar has no Quality control on Sod purchase. Even now all 4 home owners have no clue how to get red of quack glass (which has no herbicide to control it) Nursery and lawn experts recommend to resod or kill and reseed entire lawn. Would like some one to come and see the Sod provided to us, who is genuine and ready to address issue. Will continue writing my lennar home buying/after sale experience in all possible forums and groups until we get any solution from lennar. ... More

This is my second home I bought from Lennar and it is the worst experience I ever had. First, The seller is empty promise, example - Promise to close on Oct, Nov and finally close in Dec. We agreed not escrow property tax in monthly payment. last minute still want to escrow and penalty 1% of I want to take out the escrow. I bought 8 houses in my life so far, I never heard such thing that you have to escrow property tax, they said company policy, if it is than let us know before we purchased and put the deposited. I am not happy with the house detail finish, however I got to moved out of my renting place, because I told my LL that I move out on that day. otherwise I would not want the house. I will not recommend friend and family to bought from Lennar, At least from this sell person name (Joshua) and read the fine print. ... More

For poor service and attention to details from Lennar lender. Made several mistake and miscommunications throughout throughout the process. Myself who is in the financial industry and worked as a Mortgage specialist found this process to be very difficult with horrible communication. After closing we arrive back to the home to find the contractors from next door tracking mud in the home eating. They had finger prints on the wall and etc. when I contacted the builder they stated “Lennar never marked the house as sold”. So the contractors were hanging out listening to music during there lunch break in my new home. As I don’t think that justify why we had to move into a now dirty home with marks and dings throughout. We found several issues that weren’t fixed following the walk through and inspection that created a long process for us to try and get completed. This was no where near a pleasant home purchasing processes. ... More

Overall bad experience due to sales office.

This whole experience was truly terrible. We feel like we got the run around for everything. When we met Hailey she was great and super helpful. She was the best person to deal with throughout this whole process. Everyone else was extremely unprofessional, rude, and difficult to contact. Our closing process was extremely stressful as they clearly put off the actual closing of our house to where we had to escalate to supervisors, still got the run around from the associates, and had to stay on top of everyone every step of the way. There is clearly no communication between colleagues at this company. We were also told during our walk through, that some things would just “not get fixed” due to not having structural issues. It’s a brand new house, it should look perfect. Once we moved in we had some issues with structural integrity and workmanship. We were told not to lean on the toilet paper holder (obviously) when it fell out of the wall when we were just simply trying to change the roll… seems like a lot of the house was cheaply made and rushed through. Don’t get me wrong, we love our house and are happy to finally be out of an apartment. But for being first time home buyers and buying a brand new build, our expectations were definitely not met. Don’t tell us you won’t fix stuff when it’s clearly a lack of craftsmanship. Our neighbors agree that they’ve had the same issues. We have chipped bricks, cracks in our driveway, split wood planks in our backyard, Rockwall breaking off, and more that they just simply won’t fix. We were also told we were getting a move in gift (which we didn’t expect, but why say it if you don’t follow through with it?) just a lot of poor follow through. We expected a lot more with this process. Very disappointing that this will be our one and only first time to buy a house and it was terrible. ... More

Poor workmanship and trying to make quick money

The Sales is like buy it or leave it attitude. Orientation guy super rude, had to complain to re- schedule. Title not smooth too, waiting in the lobby for 4 hours, no one come out say a word. Until buyer go inside asking for help. Maybe I am not a rich value buyer for them, but they won’t make a penny from me in the future.

While closing I brought of multiple items to their attention to fix issue but they never fixed it. One of issue caused water leak after closing the house. Construction quality is so bad. Warranty support is too bad. Send some handyman to fix all types of issues. He does not know gravity of the issue. So I do not recommamd lennar to anybody with this experience.

A lot of things are not in good shape when closing home. Staff members push you to close a new home, with a lot of things are missing or unfinished. Home was finished with low quality.

No issues with the house. Other then maybe quality of appliances but every single person involved in trying to sell us this house was just a disaster. Not with the headaches

In my experience I was told the homestead would be ready in 60 days after being told I was off the waiting list April 2021. The rep did not want to disclose the location when I asked, so I had my realtor. Once we had the address I went to view and the framing had just been finished May 2021. I was timing everything to move out of my apt end of June due to their timeline and oh it will be done no worries. Well the home did not get finished until Nov 2021. I say this beware of what you are told by them. If there are issues no one responds to your concerns. The lack there of communication was beyond poor. Even things I escalated to corporate fell upon deaf ears. I was two seconds away from pulling out of this whole thing. I would have went with another builder bc the home I loved was projected to be done around nov -dec time frame. Quality of paint inside home poor, left a lot of paint marks on flooring, water damage to pink installation I ask would that be replaced since Texas has a period of rain. No one ever addressed that concerns before drywall went up. In all o don’t plan to live her long. The whole first time homebuyer experience was horrible. ... More

It’s a well known fact that the pandemic has resulted in major delays due to limited supply - why Lennar doesn’t buffer their dates to be realistic and strings you on week by week is beyond me. In addition - City inspections failed due to obvious issues that a supervisor would have noted if they had actually checked. Lennar has turned into a “Reactive”builder and is no longer proactive about getting their homes done right.

Our closing was delayed 3 months. Fair, I understand building materials and labor have dried up. The day after we move in, our master bathroom’s toilet flooded due to contractors having put waste in the plumbing. The flooding ruined our entire first floor and a lot of personal property. It took 4 emails and 2 voicemails before we finally got in contact with the customer care manager and got the issue resolved On top of all of that, even after our final walk through, there were paint stains all over the floor, nicks in the walls, drawers that don’t stay closed, garage door didn’t work, mud prints on the carpet, among other issues. If the closing was delayed by that long, you’d think this would give Lennar proper time to address issues by or after the final walk through. We will not be doing business with Lennar in the future ... More

Nothing . - I hated my self for buying such low workmanship and poor quality home. Both are below standard. It’s not what I expected form a reputable builder such Lennar. If I have other choices I would have walked out In a heartbeat. I could go on and on how bad it is, but every time I thing about how stupid I was for buying such low quality home I get depressed.

Worst house buying experience I’ve ever had

From the start of our home-buying experience to the end, we have had issue after issue - from trying to work with Lennar mortgage to the sales office, we have had to continually push *upper management* for a response. Although our home was move-in ready when we started the process, our closing date was delayed three times without so much as an apology - there has been absolutely no transparency through the process. Lennar emailed us early on saying to ensure we reply quickly to emails or requests, however, Lennar is excruciatingly slow in getting anything done. If you’re willing to be patient more than anyone should have to be, I guess our Lennar home worked out in the end, but I would go with ANY other builder in the future. Our realtor says she will never recommend buying through Lennar after this experience. ... More

If you can buy with anyone else DO IT. Issues after issue, getting information/returned calls… umm yeah right. Praying on people with no knowledge of the mortgage industry and you should steer clear.

Terrible, terrible experience all around with this builder. I closed on a property by Lennar. I called the City of Dallas Water Utility service on the next business day and was told a building permit remained opened on the property. I notified the construction manager promptly as well as Lennar Warranty service, only to be told that it will be addressed on that week, then the week after, and every week I got the same story. I had to inform them that I needed to move in and gave them a few weeks to figure it out, but as long as the permit remains open the City wouldn’t allow me to establish water/sewer/trash pick up service. Instead of enjoying new homeownership, we had to stress about how to dispose of our trash, how long this process will take. i wrote a dozen emails and texts to the salesperson, construction managers without a satisfactory resolution. I further reached out to discuss the issue with trash service with them, only to be ignored by the on-site construction managers repetitively. “You need to contact the salesperson”, “we are working on it”, “there is nothing to worry about”. Only until I involved an attorney, their regional construction manager replied to my email and provided some information, as well as closely pushed for the resolution. Turned out, they did not schedule an inspection line required by the city (they blamed it on the city’s), and when they did, the city found an issue and required further remedy. Therefore, it took weeks. The regional construction manager reluctantly agreed to provide trash pick up service during the process, but even this was a hit or miss (some day they just didn’t come and we had to left the trash out on the street). The whole process took 5 weeks to resolve. What a nightmare. ... More

The worst part is the finance team they are terrible and untrustworthy the lie and they do don't keep their word I will never buy lennar again and I will make sure people know about it!

From beginning to end, this home-buying experience has been a nightmare. The salesman was unresponsive to our issue with an unfinished garage wall. The Title Company used by the builder was also responsive to our requests to meet in person for the purchase agreement signing. Worst of all, they recorded the WRONG names with the county. When asked when it would be corrected, I had to file two complaints with Headquarters in order to get things fixed. As of yet, they are still not recording our requested language in the warranty deed, as other title companies have done for us, after putting us in touch with their staff attorney. Since this is standard language for joint tenancy, which is allowable in Texas, there should be no questions on legality, and yet we have had a string of issues with Lennar. ... More

Agreed to buy home at $30k at 3.99%. The morning of closing they changed rate to 4.79%. Have made 7 warranty claims in 3 months. No windows in back of home that open. Cracks in the ceiling. The underwriting process was awful.

Our experience with Lennar builders was bad from start to finish. We were pressured into a walk-thru before the house was completed. This resulted in additional pressure to close before the end of the month and before fixes were complete. We were told during the walk-thru that we would be supplied touch-up paint, which we didn't receive. We have asked several times for specific color names that were used and still have not received. Attention to detail on the finishing of the house was poor, obviously the constrution manager didn't care in shotty craftsmanship. We've had nothing but trouble with all the technology included in the house. We've reached out several times to the custumer care specialist, who refused to return calls or help in any way. Our sales person was relocated to another development, therefore, was not in a position to help with any questions we asked. On the day we closed, which everyone knew was happening, our keys were locked in the sales office with no one working that day to get them. The auto emails have overwelmed my inbox, from Lennar Mortage to the customer care person and there is no way to stop them from coming. We hope the home warrenty process is better than the building process! This was our first experience building a house and unfortunately we had a terrible experience with Lennar!! We would not recommend Lennar to anyone else. ... More

A horrible experience. First, communication with everyone from sales to the mortgage team has to improve. There was no proactive communication from any of the representatives, except, obviously when something was needed from us. They changed our closing day three times, each of those times without advance notification. So you can imagine how fun it was to reschedule the movers etc. During our final walk, the Lennar rep. informed us that they couldn’t install the FLO by Moen due to an inventory shortage; hard to believe since all the houses in our street have it… Also, during the final walk, I asked the rep to include the driveway on the report, which he did but clearly said that they would not do anything to make the driveway looks better. He was right, it was not fixed, they did put a resurfacer, but it did not help at all. We decided not to push the issue since we needed a place to live and did not want to delay the closing any further. When we finally moved in, the title company sent the insurance check to a different insurance agency, long story short; we had to pay out of pocket to prevent being uninsured while they fixed their mistake. In summary, horrible customer service, I don’t recommend Lennar to anyone. ... More

Bought the home and the move it was rushed. During the inspection the builder hid flaws on the counter top by taping the inspection notice over the defect during the walk thru. Once we closed the build has forced us to go thru the customer care site to fix problems and it has been a nightmare. Customer care rep is unresponsive, has not fixed any of our several issues and when I complained the customer care rep called me and berated me for complaining. 2 months in and I really regret using Lennar. Very disgusted with this builder and will never use or recommend to anyone.

There are lot of problems with the finishing like painting and caulking. Especially the finishing is very bad and rushed for closing.