Lennar Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About Lennar.
Read all 671 verified reviews from homeowners that built a new home with Lennar in the Dallas area. Dallas homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Dallas Area
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Customer Reviews
Bullied Into Closing
- Lucas S.
- Verified HomeBuyer
- September 27, 2022
- McKinney, TX
The Lennar sales team was terrible throughout the entire buying process. Our home closed 5 months after initial projection. This, while frustrating, is understandable given the issues businesses are facing right now. What isn't understandable is the complete dearth of information and even general communication from beginning to end. No explanations were given besides "supply chain issues" and that was when we could get an answer at all. In the end, Lennar's sales team, including management, tried to force is to close on an incomplete home (garage door not working, cabinetry incomplete, ...
Lennar responded:
Hi Lucas, thank you for writing this review. We want to apologize for the frustrations you have experienced through the sales process. Please reach out to us, If there is anything outstanding in which we could provide some follow-up, send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Protect Yourself
- Anonymous
- Verified HomeBuyer
- July 19, 2022
- Little Elm, TX
Not my first Lennar home but will be the last. Home not complete on Closing Day and home has very shoddy workmanship and does not have finishes stated when signing contract. In this very tight market I believe I was taken advantage of and now it’s time to handle. Beware!
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 1
Lennar - Left paint on the floor, windows are off, had to get cabinets
- Haley M.
- Verified HomeBuyer
- April 19, 2022
- Fate, TX
Left paint on the floor, windows are off, had to get cabinets redone.
Lennar responded:
Hi Haley, thank you for sharing this review. We want to apologize for the issues you have experienced with the finishing quality of your new home. If there are any items that need further attention, please let us know at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Worst home buying experience ever!
- Gregory M.
- Verified HomeBuyer
- February 22, 2022
- Forney, TX
Lennar is a shady company that builds cheap houses and doesn't stand behind it's work. I have had so many issues with this home. Which have still not all been addressed. Lennar Lending is a joke and almost caused me to be homeless after they were going against Home Lending laws. Horrible experience. Wouldn't recommend to my worst enemy.
Lennar responded:
Hi Gregory, thank you for this review. We are sorry to hear about the disappointing experience you have shared with us. We would like to assist any way we can going forward. If you have any issues or would like to share additional feedback, please reach out to us directly at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Worst of the Worst
- Jose S.
- Verified HomeBuyer
- January 12, 2022
- Forney, TX
Mortgage process was more painful that an inquisition. Materials and workmanship is pretty cheap. House wasn't cleaned before handed over to me and it has way too many repairs that need to be done, the more toy look, the more you find. Won't recommend Lennar not even to my worst enemy.
Lennar responded:
Hi Jose, thank you for sharing your experience with us. We are sorry to hear about the poor experience you had during the mortgage process for your new home and following issues you have encountered. If you have anything outstanding that we can help with, please reach out to us at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Attitude of sales guy,the disappointment with closing dates
- Victor A.
- Verified HomeBuyer
- January 12, 2022
- Crandall, TX
Seller wasn't the most responsive, has an attitude and seem like there was no accountability within the system when reported to higher ups. Closing moved 5 times, family stayed in an extended stay for 2months. Home orientation scheduled while home was not completed yet and then threatened for not completing orientation on an incomplete building. Displeasure about the whole process
Lennar responded:
Hi Victor, thank you for this review. We want to apologize for the incredible inconvenience and frustration your family experienced with the delayed closing of your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Terrible experience
- Terry s.
- Verified HomeBuyer
- December 29, 2021
- Crandall, TX
I will never buy another lennar home and will make sure anyone I know or see looking into lennar hear how terrible this company is from the lies I’ve been told to how terrible the house was put together the builders drink on the job the loan officers don’t know what half of the stuff they send you is the person I did my final walk through with lied to me saying everything that needed repairing would be finished b4 I moved and wasn’t and he didn’t even submit requests for the repairs the home consultant I worked with was terrible didn’t give me any info at all and refused to submit a request ...
Lennar responded:
Hi Terry, thank you for your detailed review, we appreciate your feedback. We are both sorry and disappointed with the poor service you experienced. We are extremely sorry to hear about the unresolved items you describe. If there are any remaining items that need to be addressed, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
Poor low grade appliances, low grade cupboards and shower board used in bathrooms.
- Joanne S.
- Verified HomeBuyer
- December 05, 2021
- Princeton, TX
I would like to see better quality materials used. Better workmanship. It didn’t seem like there was construction supervision.
Lennar responded:
Hi Joanne, thank you for taking time to write a review. We apologize for any disappointment and frustration you have faced with the quality of finishes in your new home. If there is anything we can help with going forward, please contact us at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
There was very little communication!
- Janice P.
- Verified HomeBuyer
- October 19, 2021
- Forney, TX
They do not communicate with the buyer. Don't return calls. Very difficult to work with. I actually never talked to the builder.
Lennar responded:
Hi Janice, thank you for this review. We are sincerely sorry for any frustrations you have experienced with lack of communication. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Not A Satisfactory Experience
- Santina S.
- Verified HomeBuyer
- October 09, 2024
- Crandall, TX
Unfortunately, this was not the overall first buyer experience I expected.
Lennar responded:
Good afternoon Santina, we are sorry to hear we did not meet your first-time buyer expectations. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
this is the worst homebuying experiecne so far . all the ppl involved in process was no help at all. Blake was terrible
- Bandana S.
- Verified HomeBuyer
- June 18, 2024
- Forney, TX
i will never buy the home from lennar again
Lennar responded:
We sincerely apologize for the negative experience you seem to have had with us. We value your feedback and want to learn more about what went wrong. If you'd be willing to share more details about your experience, we'd be happy to investigate and address the concerns directly. You can reach us at LennarNews@Lennar.com Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Trailer on a foundation
- Shannon Kay W.
- Verified HomeBuyer
- March 13, 2024
- Princeton, TX
Terrible quality. I call this home my trailer on a foundation. The end.
Lennar responded:
Hi Shannon. We thank you for your feedback and review. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Terrible value
- Anonymous
- Verified HomeBuyer
- February 01, 2024
- Justin, TX
Lennar tricks you by telling you that certain things are included, items are installed to code, floor plans, etc. Then you find problems with everything. Lennar - Actual experience Window coverings (shades) included - not on all windows. Electrical installed to code - so far lights and outlets were found that did not meet code Painting will be complete right after walkthrough - it’s been 2 months and still is not complete Standard windows - that don’t open (imagine your smoke detector going off every time you cook) We will leave the spare tile for you - did not leave spare ...
Lennar responded:
Hi there, thank you for writing this review. we want to apologize for the frustrations that you have experienced in regards to your first home. You can be certain that we will be binging this up to our local division team to bring awareness to these issues. If you need anything else, please do not hesitate to reach out.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar is the worst ever.
- Emily Ann P.
- Verified HomeBuyer
- January 24, 2023
- McKinney, TX
Horrible quality. I regret everything. They told us SO MANY LIES. I feel like a lawsuit is in our near future.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Continual delays
- Mark D.
- Verified HomeBuyer
- January 24, 2023
- McKinney, TX
House quality fell short. Building timeline was continually pushed back because of labor shortages. Over priced home with no input from consumer. Lennar took advantage of inventory shortage and watered down its brand for the sake of a dollar. I real shame.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Don’t buy Lennar
- Anonymous
- Verified HomeBuyer
- July 26, 2022
- Little Elm, TX
The craftsmanship put into our brand new home is absolutely atrocious and frankly, I am appalled. From the sales staff to the construction manager and everyone in between, it has been an awful experience. Corners were cut while finishing our brand new home and it looks terrible. I want Lennar held responsible for hiring a dependable high quality finish carpentry company to come and fix the embarrassingly low quality, garbage level of work we are forced to live with and pay for. This is unacceptable and when expressing my frustrations to our Lennar warranty rep. we are left feeling like the ...
Lennar responded:
Hello and thank you for sharing your comments above. We are sorry for any issues you have experienced during your purchase and closing of your new home, as well as any missing or incomplete finishes. If there is anything you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com with details. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lack of information.
- Zeeshan Y.
- Verified HomeBuyer
- January 19, 2022
- McKinney, TX
Price is too high Material is very cheap It’s been two month already things are getting bad
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Bad overall
- William Jay H.
- Verified HomeBuyer
- November 22, 2024
- Justin, TX
Everything I see is nothing but a rip off. Want your money, after that no follow up on customer to see how things are. Never heard from salesperson to see if I was happy and how everything is going. Never will I buy from Lennar again.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Karen
- Karen Evette D.
- Verified HomeBuyer
- September 24, 2024
- Crandall, TX
I’m Jerry disappointed with my WHIOLE home buying process. I have NO words to appropriately describe the nightmare I have been through.
Lennar responded:
Thank you Karen, for sharing your feedback. We are deeply sorry to hear about your disappointing experience with your home-buying process. Your comments are very concerning, and we take them ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Cheap materials
- Karina Osiris V.
- Verified HomeBuyer
- September 17, 2024
- Forney, TX
Cheap material used for homes read the contract if they run out of materials they use what ever they have and for the concrete make sure your drive way looks good cuz they are chipped.
Lennar responded:
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you have faced regarding the materials used in your home and the condition of your driveway. If you have any general requests for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
worst sales rep they dont give u the advertised offers
- Anonymous
- Verified HomeBuyer
- September 06, 2024
- Princeton, TX
they threaten people to take high conventional rates instead of fha.
Lennar responded:
We are sorry to hear that you did not have a good Homebuying experience with your Loan process. We hope that moving forward we can offer you a better experience as a Homeowner. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unhappy Home Owner
- Gary Norman K.
- Verified HomeBuyer
- June 06, 2024
- Justin, TX
I canot begain to state how regrettful i am in buying this Lennar home. The workmanship is the worst ive ever seen in my 69 years. Nothing is plumb nor levell. The exterior concrete looks DRUNK. Not one construction joint is streight or level. The exterior siding has dips and vallys between the wall studs. After extremely heavy rains locally the exterior siding has decided to show is poor instilation. I cannot begain to comment on how sorry i am today for buying this Lennar home. My neighbors have had roof leaks like you would not believe. This house is just pure junk. Sales and service seems ...
Lennar responded:
Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced. I have shared your concerns with upper management to review and assist.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor service
- Anonymous
- Verified HomeBuyer
- April 17, 2024
- Forney, TX
Concierge was practically useless. Sales liason doesn't respond. They don't give a crap about your schedule or preferences. We see water drain issues in the yard within a month of home purchase.
Lennar responded:
Hi, thank you for your feedback and review. We are truly sorry that you had a poor experience with us. We will be informing the appropriate leaders about this to help improve. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Kendal
- Angela Louise T.
- Verified HomeBuyer
- March 28, 2024
- Ferris, TX
Not satisfied with home buying experience, had problems with water on the side of house, drainage and no one wants to fix, regret moving here,
Lennar responded:
Hi Angela, we are deeply saddened that you did not have a satisfying experience with your new home. We are going to be informing our division leaders about this to drive improvement. -Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Complete disappointment
- Anonymous
- Verified HomeBuyer
- October 18, 2023
- Forney, TX
The picture presented on the webpages is nothing, like my house looks like. I feel like I was totally railroaded. All the videos of what I was showing that I would receive, I did not. From the outside to the in. it is nothing like I was shown. When I try to contact somebody for help, it takes days and talking to 20 different people in order to get some thing done. It has been an absolute nightmare. I would never refer any of them to anyone who is in the market for a house.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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