
Lennar Reviews in Dallas, TX
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What Dallas Homeowners Have to Say About Lennar.
Read all 783 verified reviews from homeowners that built a new home with Lennar in the Dallas area. Dallas homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Dallas Area
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Customer Reviews
Attitude
- Joo Young H.
- Verified HomeBuyer
- June 25, 2023
- Pilot Point, TX
Some person has bad attitude while going to closing process.
Total Score 2
Quality 2
Trustworthiness 1
Value 4
Responsiveness 1
Poor quality and poor attention to the new home buying experience
- Anonymous
- Verified HomeBuyer
- March 07, 2023
- Princeton, TX
There was no effort to make the new home buying experience nice. I have bought 4 other new homes and this experience was the worst by a long shot. Additionally, the quality of the home is very poor, from appliances to dry wall work to doors not closing properly.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Poor management and quality
- Sumeet J.
- Verified HomeBuyer
- October 18, 2022
- Aubrey, TX
Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.
Lennar responded:
Hello Sumeet and thank you for writing this review. We are sorry to hear that many things in your home were not in working condition or are damaged. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Would never buy from Lennar again
- Dylan P.
- Verified HomeBuyer
- August 16, 2022
- Princeton, TX
From two weeks after signing the purchase agreement, you can see the disorganization. The sales consultant was disorganized, inattentive, and unprofessional. Communication between loan officer, title company and sales consultant is non existent. No one knew when anything was happening until I told them. Upon completing the walkthrough we saw how messy and dirty Lennar kept everything. Trash everywhere. There is still some items under our carpet that we can feel with our feet when walking across the floor. The walls are bowing so much even guests realize. The grass/ soil is littered with ...
Lennar responded:
Hello Dylan, We thank you for taking the time to write this review. We are sorry to hear about your frustrations during your home buying experience and moving into your new home. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Lennar - Communication fell off a cliff after purchase of home and could
- Lydia S.
- Verified HomeBuyer
- July 12, 2022
- Little Elm, TX
Communication fell off a cliff after purchase of home and could not contact team unless I physically drove out there. Deadlines were continuously missed and since moving in there have been many things falling apart that should not be. Trim is falling off, there are cracks EVERYWHERE in the drywall, we are still missing pieces to our home, our dishwasher broke the first time we used it and weve been told it will be months before it can be fixed. We moved into a new home to minimize issues with repair but every weekend we are fixing something that is broken. The only thing that makes this house ...
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 2
Lennar - It’s not been a good experience.
- Darlene S.
- Verified HomeBuyer
- March 16, 2022
- Crandall, TX
It’s not been a good experience. No one responds to work orders.
Lennar responded:
Hi Darlene, thank you for this review. We want to apologize for the poor communication and response you have received for open work orders. If there is anything we can follow up on for you, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
The lack of attentiveness to help customers
- Zachary B.
- Verified HomeBuyer
- November 05, 2021
- Crandall, TX
House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar
Lennar responded:
Hi Zachary, thank you for your review. We would like to apologize for any issues you have faced with workmanship and subsequent follow up. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will assist. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Lennar - We like our home.
- Erica S.
- Verified HomeBuyer
- October 05, 2021
- Forney, TX
We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.
Lennar responded:
Hi Erica, thank you for taking time to write this review. We would like to apologize for the inconsistent experience you have faced with your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Disappointment in finished product, communication and followup.
- Andrea P.
- Verified HomeBuyer
- October 01, 2021
- Fate, TX
Disappointment in finished product, communication and followup.
Lennar responded:
Hi Andrea, thank you for this review. We would like to apologize for the disappointment you've outlined with quality, communication and follow-up. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Lennar - The dining light is about 2 feet away the room center or the
- Jim W.
- Verified HomeBuyer
- July 09, 2019
- Dallas, TX
The dining light is about 2 feet away the room center or the location in the modal home / any other home with the some design.
Lennar responded:
Hi Jim, thank you for sharing your feedback about the light in your home. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Homeowner
- Lisa D.
- Verified HomeBuyer
- July 16, 2025
- Princeton, TX
The actual buying experience initially was very smooth, however since closing escrow and moving end to the community I am less than pleased with certain things. 1. - HOA covenants was not provided to me prior to signing purchase agreement nor was it provided to me at the close of escrow. Not being provided a copy and then receiving a violation letter for information that I was unaware is a little off kilter. (not happy) 2. I have followed 3 separate instructions for the homeowner request for community pool key and still have not received key or further communication from Legacy HOA as to ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Not what I expected.
- Steven P.
- Verified HomeBuyer
- April 07, 2025
- Crandall, TX
I was not told the truth about a lot of things. The quality of the builders was not good. Once I moved in, someone left the floors so dirty full of mud and dust. They also decided to take a #2 in the owners suite. Lennar is so tacky and disgusting. After settling in the home you actually notice how bad the chaulking is, missing screws, drywall repair, horrible sod installation and garge door opener wires everywhere. Not to mention the warranty guy takes a long time to fix warranty request and keeps scratching the cheap floor lenar provided for this home. Very Disappointed
Lennar responded:
Good afternoon Steven, and thank you for sharing your experience with us. We are sorry to hear about the condition of your home and the quality issues you have experienced. If there are still outstanding items to be resolved, please do not hesitate to send us an email with details to CorporateCustomerCare@Lennar.com referencing this review. Moving forward, please do not hesitate to contact your local customer care team by submitting a warranty/service request using your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Last time I will buy Lennar
- Brian Lavor C.
- Verified HomeBuyer
- January 11, 2025
- Anna, TX
Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.
Lennar responded:
Good morning Brian, and thank you for sharing your homebuying experience with us. We are sorry to hear that your experience has not met your expectations. We understand how frustrating it can be not to get your issues resolved. If there are still outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist you. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 2
Responsiveness 1
Poor Ground Maintenance
- Moin Q A.
- Verified HomeBuyer
- April 19, 2024
- Crandall, TX
Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.
Lennar responded:
Good afternoon Moin,
We understand your frustration with the overgrown grass and weeds. While maintaining the sidewalks typically falls under the responsibility of the homeowners association (HOA), we appreciate you bringing it to our attention.
If you don't have the HOA contact information readily available, our customer care representatives should be able to assist you in finding it. Please reach out to them by sending a warranty/service request using your Lennar Account.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Not so good.
- Anonymous
- Verified HomeBuyer
- February 17, 2024
- McKinney, TX
Make sure to check everything before closing. They will rush you saying you will miss the closing by promising we will do it later. After closing, they will change it saying you have to reach out to warranty team. This is ridiculous. Hvac switches are interchanged, light dome is missing. Backyard landscaping screwed up. Lot more to say.. Sales person involve in everything and when you say something is not right, the response is let construction team handles it. Shame!!
Lennar responded:
Hi there, we want to apologize for your experience feeling rushed. We thank you for your feedback and we will be sharing your review with our leaders to improve. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Lennar Mortgage and Construction Team
- Susanna A.
- Verified HomeBuyer
- April 11, 2023
- Princeton, TX
There were many construction issues with the house whenever I did my final walk-through on 2/17, when the house was set to close on 2/22. As this community does not “blue tape“, I was asked to email all of the issues to the construction manager so that repairs can be made prior to closing. They set another walk-through for 2/21, at 4:30 PM. When I got there, most of the issues were fixed, but there were still plenty others that had not been addressed. Regrading of the lawn was to also be done, and that did not happen. Quality manager became frustrated with my pointing of persistent issues, to ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Overall the buying experience wasn't as bad.
- Alberto C.
- Verified HomeBuyer
- February 09, 2022
- Fate, TX
Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has ...
Lennar responded:
Hi Alberto, thank you for sharing this detailed review. We want to apologize for the frustrations caused by the overall finishing of your new home and poor follow up provided in getting resolutions to your concerns. Please let us know if there is ever anything we can do to assist. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Lennar - I would say to a new home buyer is that it’s your responsibility
- Candida V.
- Verified HomeBuyer
- February 01, 2022
- Forney, TX
I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.
Lennar responded:
Hi Candida, thank you for the review, we appreciate your feedback. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - The team should be more responsive on construction delays
- Guijun G.
- Verified HomeBuyer
- January 25, 2022
- Forney, TX
The team should be more responsive on construction delays
Lennar responded:
Hi Guijun, thank you for sharing a review. We want to apologize for the delays you experienced and follow up communication you received during the process. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 1
Responsiveness 1
The ability to talk so fast and get nothing said. Talks in circles.
- Sharon F.
- Verified HomeBuyer
- January 12, 2022
- Anna, TX
Check every nook and cranny before signing papers.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
closing
- Alan V.
- Verified HomeBuyer
- December 02, 2021
- Forney, TX
I was originally told my closing would be June 8th when I put a contract on the house. Almost every other week my closing kept being put out. There would actually be weeks gone buy that no construction work was done on my house. I finally closed on July 23rd. This was an extreme inconvenience because I had sold my house and had to stay in a motel. I have numerous text messages in my phone to verify the above information. Also the landscaping is terrible. I pointed it out to the Lennar agent and at walk through. I did a work order on it and was told that landscaping is no covered. You ...
Lennar responded:
Hi Alan, thank you for sharing this detailed review. We would like to apologize for the immense inconvenience caused to you based on the multiple delayed closings you faced. If there is anything we can follow-up on, please do not hesitate to send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Very Bad
- Latoya M.
- Verified HomeBuyer
- June 23, 2024
- Dallas, TX
Hi, my experience with Lenora. It was very fast. I moved in my house less than 30 days. I had to break my lease so I owe the apartments moving into the house. It was a lot of unexpected cost that I didn’t know about was not aware of and nobody told me about it I have been living in my House Two months and I still cannot get my water in my name because the house is not up to cold. It’s no communication. I have tried several people emails. Nobody’s complying.
Lennar responded:
Good morning Latoya,
Thank you for your review. We sincerely apologize that your home-buying experience fell short of your expectations. Your feedback is very valuable to us, and I've already shared your concerns with upper management for their review. We're committed to improving the home-buying process, and your input will help us achieve that.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Prepare to be ghosted
- Andrew Ray B.
- Verified HomeBuyer
- April 25, 2024
- Crandall, TX
Day one I was promised Lennar would over communicate during the process however it was quite the opposite. It took me contacting every VP in Lennar to get responses from my salesperson and community rep. Once I finally got answers to questions, I would get the standard response of “I can’t answer that because so and so handles that.” When I arrived for my final walk through the cleaning team was still there so we worked around them. I will say the one person who did meet my expectations was the Lennar Mortgage team. If customer service is the name of the game in home buying, Lennar might ...
Lennar responded:
Good afternoon Andrew,
We sincerely apologize that you felt like we weren't communicating effectively or following up with you. Your feedback is incredibly valuable, and we'll use it to improve our training processes. Should you need our assistance, we look forward to being able to offer you a much better experience.
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Bad experience
- Jackie Gooden S.
- Verified HomeBuyer
- August 15, 2023
- Little Elm, TX
I wouldn’t buy a Lennar home again. I have been trying nearly two months to get warranty items repaired. One being my front door lock. I have to make a 10 mile round trip to pick up my mail as my mail box station has been broken five plus months. And the list goes on.
Lennar responded:
Thank you Jackie, for your review. We understand that you were not happy with this experience and we want to apologize for any frustration you encountered
Please send us an email with details of any outstanding issues to LennarCares@Lennar.com
Total Score 2
Quality 3
Trustworthiness 1
Value 1
Responsiveness 1
Home buying process was smooth and easier but the Quality of homes are lesser than average
- Dinesh Kumar R.
- Verified HomeBuyer
- August 08, 2023
- Celina, TX
Home quality is very disappointing. The walls and door were not smoothened. It is very sharp, adults and kids get scratch and hurt when hitting the walls, doors and door holders. Flooring was not fully settled and humpy bumpy
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
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