Lennar Reviews in Dallas, TX

What can I say….for it being my first time buying a house, this was the worse experience ever. If I buy another home, later on, I’ll make sure it isn’t with Lennar. Try contacting them and seeing the status on everything….no response. Oh, by the way, you need 13k tomorrow for the closing. They moved the closing a week early and expect you to have the closing cost for the next day at 4 pm the day before—worse communication between buyer and seller. House has had so many issues that when you put in a work order request, they want you to sign that it’s been fixed even if it hasn’t even been looked at. Like who closes the request before anyone ever looks over it. Just have to say, I won’t be going with Lennar ever again. I’ll pay the extra money for better service and quality. ... More

Communication fell off a cliff after purchase of home and could not contact team unless I physically drove out there. Deadlines were continuously missed and since moving in there have been many things falling apart that should not be. Trim is falling off, there are cracks EVERYWHERE in the drywall, we are still missing pieces to our home, our dishwasher broke the first time we used it and weve been told it will be months before it can be fixed. We moved into a new home to minimize issues with repair but every weekend we are fixing something that is broken. The only thing that makes this house enjoyable is who I spent it with but for the amount we spent the quality truly has missed the mark. Yes we did a walk through, but even with a walkthrough that took over an hour there was not enough time to catch the extent of the damages to the home even before we moved in. ... More

When we were first shown our Lennar home, we were very eager and excited about the home and the neighborhood. We signed our contract in October and we’re told our closing date would be December. I understand that there are supply chain issues and other things out of Lennar’s hands that caused a delay in building, but we did not close on our house until the end of April. Lennar’s communication (or lack there of) with us and our real estate agent was absolutely terrible. We were given 5 different closing dates, yet did not find out until the week of, that our closing date had been pushed with no estimation of a new closing date. This was extremely frustrating as we had made plans to move out of our housing, but then we’re left scrambling at the last minute to figure out housing 3 separate times. Lennar was never clear on when we would close and everything felt last minute and rushed. There was also clearly no communication between the different silos of Lennar (sales, mortgage, construction, etc) because we had multiple people telling us different dates for our orientation and closing. Even after our final walkthrough, we still had some issues that were not resolved. Looking back, the whole process was such a headache and I’m not sure I would ever buy a Lennar home again. ... More

Not able to lock the price and lock the rate.

My experience is not the best overall. I will say the our salesman and our closer / finance gentleman were extremely attentive and went 100% out of their way. They were the ONLY reason I didn't walk away and stayed with the homebuilder. I have owned a Lennar home before and my previous husband actually was a construction manager for them so I know the product very well. I have also owned a DR Horton, Antares and a Highland. Lennar is by far has the spottiest workmanship, esp. now, not like before. I don't want to hear nor care about the pandemic, that does not mean that the workmanship and the materials should be crappy. I could see it taking longer but it shouldn't be subpar. My house was the dumpster of the block while being built so all contractors threw the trashy materials in our yard and broke a lot of brick. then my driveway is literally melting away, the top layer spalling away and they dont want to repair it. my roof leaked in the bathroom and the AC repairman just left and also he gets alot of repairs from them and that our roof and attic has issues, you can literally stand in the attic and see daylight and see the workman truck. he started laughing when we asked is that normal and should we see that he NO not at all. they left me no brick, they should always leave a stack of at least 12 bricks. the ones they had to replace before we closed DO NOT even match. big eye sore. My sprinklers are still not working properly in the front yard. all this and I have not even made my first payment yet. I 100% regret buying this home. I just wanted a home that I come home to and be proud to come home to and call home and be my safe haven from everything we are having to go through with my grandson. ... More

It’s not been a good experience. No one responds to work orders.

The house was flooded while under construction, seemingly due to lack of oversight that would have caught it before the damage was so extensive. We fear that we have mold that will affect us later. Delays in completion cost us a lot of money, part of which ($1,000) Chad with Lennar said we would be compensated for, this never happened.

I had a horrible experience with Lennar. The communication was horrible. I received "update" emails for the building process but, it was not correct. The building process was about 2 weeks behind from what the emails were saying was done/ to be done that week. During the scheduled "closing" week, I received communication from the Lennar team threatening to cancel the contract because I was not using their Lender. THE HOUSE WAS NOT CLOSE TO FINISH at the time of. They expected us to do a walk-through of an unfinished house that did not even have power or water running. They even forgot to install a window. I had to notify them of this error. Once the house was completely finished almost two weeks later, the house looked great, but I definitely would not rebuy with this builder. 4/10 would recommend. ... More

Building during the COVID pandemic is not easy. Working in the industry I knew going in that there were going to be delays and issues. What I did not expect was the poor work done with the materials that they did have. With Lennar, their marquee promise is delivering a showroom ready home. That is not what we have received. Delays and issues aside, if the work done was worthy of the price paid (and it would have been if it was truly showroom ready) I would be giving 5 stars across the board. Unfortunately, this has been from what was promised.

The main issue my wife and I had with lennar was the lack of communication during closing from the loan officer, loan processor and a little bit from the sales rep. Important things were not communicated to me, which complicated the closing a bit. Luckily my real estate agent was able to guide us and help us. At closing, we found several other people complaining about the same issues. The only thing that saves lennar from 1 star is Bill, who did the walk through with us. He was more than helpful.

Our house got pushed back multiple times with little to no transparency, leaving us in a bind with living arrangements. We continuously asked our representative to be upfront and honest about our buyers experiences and situations but he continuously told us “it varies from house to house” rather than being transparent. We’ve ran into a couple issues after living in the house which has taken months to be resolved and required us to continuously reach out to multiple people and parties for solutions. Overall the virtual signing experience was very smooth and super simple and convenient when it came to closing. We love the house but not sure we’d go through this experience again. ... More

I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

Disappointment in finished product, communication and followup.

Make sure you look at every little detail when doing walkthrough.

Unresponsiveness to questions when in the process of purchasing the home

My experience with Lennar has been challenging and, at times, disappointing. From the outset, several issues were either missed or inadequately addressed, including problems identified during the inspection and final walkthrough. Some repairs were delayed, minimized, or proposed with solutions that did not meet reasonable quality standards. Communication required frequent follow-up on my part, and concerns often had to be reiterated multiple times before receiving attention. While some issues were eventually acknowledged, the overall process lacked consistency, accountability, and the level of care I expected when purchasing a new home. I hope Lennar improves its inspection, repair, and customer service processes to better support future homeowners. ... More

The actual buying experience initially was very smooth, however since closing escrow and moving end to the community I am less than pleased with certain things. 1. - HOA covenants was not provided to me prior to signing purchase agreement nor was it provided to me at the close of escrow. Not being provided a copy and then receiving a violation letter for information that I was unaware is a little off kilter. (not happy) 2. I have followed 3 separate instructions for the homeowner request for community pool key and still have not received key or further communication from Legacy HOA as to the status of my request. (left VM, no response, 2nd call, was advised to request pool key via email, received pool request form via email response, filled out and physically mailed request to main office in Frisco, TX per instructions and still haven't received key) 3. No appropriate storage within house/rooms 4. No lighting in closets 5. Garage interior unfinished 6. Driveway stained; sidewalks along street and within community are already severely cracked and are in need of repair for the safety of the residents in the community 7. No transparency. If I didn't ask questions for the purpose of homeowner information, nothing was provided 8. Grass was dug up by ATT; left it a mess and dead grass but there was no prior notification or approval from homeowners that this was happening or going to happen and no explanation as to why. The yards are less than attractive after this was done. ... More

I was not told the truth about a lot of things. The quality of the builders was not good. Once I moved in, someone left the floors so dirty full of mud and dust. They also decided to take a #2 in the owners suite. Lennar is so tacky and disgusting. After settling in the home you actually notice how bad the chaulking is, missing screws, drywall repair, horrible sod installation and garge door opener wires everywhere. Not to mention the warranty guy takes a long time to fix warranty request and keeps scratching the cheap floor lenar provided for this home. Very Disappointed

Buying a Lennar home has been the worse experience of buying a home, and I have bought several homes. From the lender process to resolving build issues has been a disaster. I filed a repair request after closing and it has now been 3 weeks and the issue still is not resolved. The repair has not been scheduled yet for it to be corrected. I would encourage people to be careful when dealing with Lennar.

After I started the process of buying my home I could not get in contact with my agent. The loan processor told me different terms than I was told by the agent. My realtor was instrumental in helping me because the concierge wasn't much help either. I thought I got a good price for my home, but I didn't get a lot of things that are standard in most homes. The windows do not open and close, there are no blinds, no towel bars, and no backsplash. The oven is not self cleaning and the cabinets in the kitchen were not installed properly and there are no ceiling fans. I did not get an orientation on the HOA or utilities and I still haven't. The drain in the master bath backed up and it was full of trash. There is a serious leak in the wall behind the master sink. The positive is I love the tile in the bathrooms. I like the location of my home and I have a large backyard. The service technician, Dominic has been awesome. If I had to do it all over again, I probably would have but I did not get good customer service. ... More

Not committed what they say in the phone and on the paper two completely different. Also didn’t disclose everything before doing initial contract sign and make customers hold by saying no refund of contract money.

Hi, my experience with Lenora. It was very fast. I moved in my house less than 30 days. I had to break my lease so I owe the apartments moving into the house. It was a lot of unexpected cost that I didn’t know about was not aware of and nobody told me about it I have been living in my House Two months and I still cannot get my water in my name because the house is not up to cold. It’s no communication. I have tried several people emails. Nobody’s complying.

Day one I was promised Lennar would over communicate during the process however it was quite the opposite. It took me contacting every VP in Lennar to get responses from my salesperson and community rep. Once I finally got answers to questions, I would get the standard response of “I can’t answer that because so and so handles that.” When I arrived for my final walk through the cleaning team was still there so we worked around them. I will say the one person who did meet my expectations was the Lennar Mortgage team. If customer service is the name of the game in home buying, Lennar might need to reassess its values and training to ensure all members of their teams understand what it means to work for and represent the Lennar brand. ... More