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Lennar Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Lennar.

Read all 903 verified reviews from homeowners that built a new home with Lennar in the Dallas area. Dallas homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Dallas Area

903 Reviews in Dallas Area

Ratings by Category

Overall 3.6

Quality 3.5

Trustworthiness 3.5

Responsiveness 3.5

Lennar in Dallas Area

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Customer Reviews

Lennar - It’s a well known fact that the pandemic has resulted in major

  • Joseph H.
  • Verified HomeBuyer
  • January 12, 2022
  • McKinney, TX

It’s a well known fact that the pandemic has resulted in major delays due to limited supply - why Lennar doesn’t buffer their dates to be realistic and strings you on week by week is beyond me. In addition - City inspections failed due to obvious issues that a supervisor would have noted if they had actually checked. Lennar has turned into a “Reactive”builder and is no longer proactive about getting their homes done right.

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

The ability to talk so fast and get nothing said. Talks in circles.

  • Sharon F.
  • Verified HomeBuyer
  • January 12, 2022
  • Anna, TX

Check every nook and cranny before signing papers.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Worst of the Worst

  • Jose S.
  • Verified HomeBuyer
  • January 12, 2022
  • Forney, TX

Mortgage process was more painful that an inquisition. Materials and workmanship is pretty cheap. House wasn't cleaned before handed over to me and it has way too many repairs that need to be done, the more toy look, the more you find. Won't recommend Lennar not even to my worst enemy.

Lennar responded:
Hi Jose, thank you for sharing your experience with us. We are sorry to hear about the poor experience you had during the mortgage process for your new home and following issues you have encountered. If you have anything outstanding that we can help with, please reach out to us at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Get everything in writing and double check everything

  • Charles R.
  • Verified HomeBuyer
  • January 12, 2022
  • Anna, TX

Lennar advertise that you get a smart home. Well the only smart technology I have is what I had to buy myself. House came with no door bell, no garage door opener, no peep hole in the door, very cheap appliances. You will also need to buy shower rods are have shower door installed at your expense. If you want the sprinkler system to be a smart device you will have to purchase the wireless device yourself as well. Even though they advertise there homes are smart homes that is not true. To me don't advertise something if it's not true

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Lack of communication forrepairs

  • Monna K.
  • Verified HomeBuyer
  • January 12, 2022
  • Forney, TX

I passed on the first request to do a survey. I am tired of waiting for the drain to be put in. I am the one hounding your person because she does not get back in a timely manner. I NEED TERRI TO GET THE JOB DONE. ITS BEEN MONTHS. I AM TIRED OF EXCUSES.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Great experience, was able to get closed and moved in on time

  • Paul F.
  • Verified HomeBuyer
  • January 12, 2022
  • Princeton, TX

Great experience, was able to get closed and moved in on time while also selling my old house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Attitude of sales guy,the disappointment with closing dates

  • Victor A.
  • Verified HomeBuyer
  • January 12, 2022
  • Crandall, TX

Seller wasn't the most responsive, has an attitude and seem like there was no accountability within the system when reported to higher ups. Closing moved 5 times, family stayed in an extended stay for 2months. Home orientation scheduled while home was not completed yet and then threatened for not completing orientation on an incomplete building. Displeasure about the whole process

Lennar responded:
Hi Victor, thank you for this review. We want to apologize for the incredible inconvenience and frustration your family experienced with the delayed closing of your new home. If there is ever anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - The sales person was amazing.

  • Megan J.
  • Verified HomeBuyer
  • January 12, 2022
  • Forney, TX

The sales person was amazing. Loved the weekly updates.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Can’t believe lennar built houses like this very low quality,

  • Hardee S.
  • Verified HomeBuyer
  • January 12, 2022
  • Princeton, TX

Can’t believe lennar built houses like this very low quality, nothing is trusted if works for a year properly! The construction work is worth nothing very careless ppl working on these houses!! I just realized whatever they told me about my house quality was lie from the first person until last person I met!! It’s very sad! I had my inspector th at inspected my house and found lots of failures but no one from lennar stepped on to fix!!

Lennar responded:
Hi Hardee, thank you for taking the time to write a review. We are very sorry to hear about the number of issues and frustrations you have experienced with your new home. If there are any outstanding items that we could help provide follow-up, please send us a message at corporatecustomercare@lennar.com with any details you can provide. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good inexpensive home

  • Greg H.
  • Verified HomeBuyer
  • January 12, 2022
  • Anna, TX

If you want an inexpensive plain vanilla home with efficient floor plan this is a good option.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great home / Poor Communication

  • Christopher B.
  • Verified HomeBuyer
  • January 12, 2022
  • Forney, TX

We love our new home. It is built well and so far have only had drainage issues due to the new sod. Hopefully this gets better. We love our neighborhood and love the design of the home. Lending was quite easy with Lennar. The only problems we had was after we put in our application for purchase the communication almost stopped and processes were not explained to us at all. The lending was all done on line and it was hard to get somebody to call and explain next steps. We were just kind of standing around wondering if we were approved, should we pack, what do we do. We didn't get final ...

Total Score 3


Quality 4

Trustworthiness 5

Responsiveness 2

Unprofessionalism with the sales rep

  • Amelia V.
  • Verified HomeBuyer
  • January 12, 2022
  • Crandall, TX

I would never refer a friend to Lennar...NEVER..or a realtor...the only good experience I had was the walkthrough with Octavio the warranty guy he was amazing and made me feel so much better

Lennar responded:
Hi Amelia, thank you for this review. We would like to apologize for any unprofessionalism or lack of service you received during the buying process for your new home. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and the team will follow-up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 4

Worst home buying experience

  • Benny B.
  • Verified HomeBuyer
  • January 11, 2022
  • Crandall, TX

Do not go with Lennar, if possible; that includes the Mortgage and builder. This was the worst home buying experience I could imagine. If you do, please have your own THOROUGH inspection for the home BEFORE you approach closing. We've been in our home for 4 months and have had repairs running for 2.5 of those months. We just discovered a leak from the outside water bib that has our bedroom carpet and outside bricks wet. Also, we received a call at 6:30PM the day before we closed that our closing cost was increasing, after the banks were closed. Our closing time was in the morning BEFORE banks ...

Lennar responded:
Hi Benny, thank you for sharing a detailed review of your experience. We want to apologize for the ongoing repairs you have faced with your new home. Additionally, we are very sorry to hear about the issues you faced during closing which understandably are extremely frustrating. If there are any items currently needing attention or in the future, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Work crews are/were unprofessional and poorly managed.

  • Deborah B.
  • Verified HomeBuyer
  • January 06, 2022
  • Princeton, TX

Construction supervisor was impertinent and rude; workers without necessary skills were pulled from other crews to complete work - which was then poorly done. Replacements/substitutions made due to supply chain issues were NOT even close to "equal to or better than the model", as promised.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

I love my home.

  • Linda C.
  • Verified HomeBuyer
  • January 06, 2022
  • Princeton, TX

My salesperson Carson was above and beyond helpful and patient. He made me feel as if he truly cared and did everything he could to keep me informed and guided me wisely. My loan officer Justin was exceptional as well.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - The entire build process was a mess because the communication

  • Anonymous
  • Verified HomeBuyer
  • January 05, 2022
  • Crandall, TX

The entire build process was a mess because the communication between the sales member and he construction manager was awful. The sales member had no interest in assisting us through out the process once we signed the contract. We are still finding several construction issues and fear there could be some major problems we are unaware of. Do not recommend Lennar to anyone.

Lennar responded:
Hi, thank you for taking time to write a review. We would like to apologize for any frustrations you have faced with your new home due to poor communication and quality. If you have any items requiring further attention, that would could provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - It was a great experience, thank you for showing me the house

  • Marcel T.
  • Verified HomeBuyer
  • January 03, 2022
  • Anna, TX

It was a great experience, thank you for showing me the house as I love it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Walk thru was fast and not complete.

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

Walk thru was fast and not complete. Many exceptions to close. I was given the wrong key when I closed. People were working on my home after I CLOSED without permission from me. My garage just got fixed 3 plus months later. The light switch to my laundry room is behind the door. With all that being said, I know nothing is perfect. I recommend a very thorough walk thru.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Your refusal to stop calling me about using your mortgage company.

  • Kody C.
  • Verified HomeBuyer
  • December 30, 2021
  • Princeton, TX

I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 4

Lennar - The team has been very helpful and responsive to any issues I've

  • Billy S.
  • Verified HomeBuyer
  • December 30, 2021
  • Aubrey, TX

The team has been very helpful and responsive to any issues I've had.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Not the most pleasant homebuying experience since this was my

  • Dominique E.
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

Lennar responded:
Hi Dominique, thank you for sharing your review. We are sorry to hear about your disappointing experience. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - It is my first house purchase and Lennar offered me the best

  • Jaksson C.
  • Verified HomeBuyer
  • December 30, 2021
  • Princeton, TX

It is my first house purchase and Lennar offered me the best service to make everything easier, all the materials used are of good quality, I recommend them and I am thankful for that.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Lennar - Excellent!

  • Billy T.
  • Verified HomeBuyer
  • December 30, 2021
  • Celina, TX

Excellent!!! Great home and neighborhood!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No Quality control or responsiveness to work orders

  • Holly L.
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

I will never recommend Lennar to anyone until my issues are resolved. I was rushed to closing with many things to still be resolved and many more that I have found afterwards. No response or fixing on most work orders. I’ve decided to now take legal action.

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Happy

  • Allen B.
  • Verified HomeBuyer
  • December 30, 2021
  • Fate, TX

Chad was helpful answered all of our questions. Helped In our decision making . Made us feel at home . Kyle was there helping and getting the job done . On the day of the move in again it seemed like he was close by to answer any questions that we had. Thank you Chad and Kyle . We would highly recommend Lennar anyone who is looking for a good experience of buying there home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5