Lennar Reviews in Dallas, TX

Actual builder, Brad, is great! Super responsive and gets things done correctly himself. Salesman, Tommy, is a completely different story. He rarely if ever responded to questions or issues addressed.

Our experience has been horrible. The house was poorly built and the responses to fix this items have been challenging. The roof company did not do the roof correctly. I had to hired an independent roof inspector 3 times and showed them proof of the items they did not fix. They had to come and “fix the roof” 5 times. That cost me 700 dollar to ensure they do it right. As of right now I am still fighting for them to fix over 15 mayor items. One of them being the floor that has a significant slope. In which the floor contractor stated “we are not on the business of making the floor level”. Others are door not securing properly and electrical not up to code leaving some significant security concerns. Talking to the workers they were aware of these issues and were told to not worry about it, because most owners don’t see this. Additionally, Solterra south is owned by Lennar and is independent from Solterra contrary to what sales person led us to believe. Lennar has neglected the neighborhood by no providing security and leaving the ammenties open to the public. Even more, has not act to address security concerns due to arson, vandalism, drugs use inside amenities, suspicious behaviors and significant traffic violations that can result in accidents and often leave the home owners unable to get to their houses or even leave their house. I strongly do not recommend moving to Solterra south as they are deceiving, the area is not secure, is challenging to get then to response to this issues and they violate buyers right by not allowing you to see the HOA documents prior to closing. What we thought was the worst experience of significant delayed on completing the house, and resulting in leaving us un-house for multiple weeks. has been over shadowed by these post closing experiences of lack of safety, goodwill and communication. ... More

Had the worst experience ever with the sales agent. Left multiple messages with several different offices to have a manager call me no one ever called me back. I would not recommend Lennar homes to anyone. I have never given any builder or any business a bad review this is the first time.

I am staying in motel although i have new home due to flooring issue - they didn’t even offer me single dollar due to there mistake

I am writing to formally express my dissatisfaction with my overall home buying experience and the ongoing warranty issues related to my new home. From the beginning, the process was stressful and poorly communicated. Many concerns that were raised prior to closing were either rushed, dismissed, or left unresolved. As a buyer, I expected transparency, accountability, and a reasonable level of care—especially when making such a significant investment. Since moving into the home, I have experienced multiple build quality issues that should not exist in a newly constructed property. Several warranty claims have been submitted, yet the response and resolution process has been slow, unclear, and frustrating. In some cases, issues appear to be minimized rather than properly addressed, which only adds to the stress and inconvenience. A new homeowner should not have to repeatedly follow up, question workmanship, or feel ignored when legitimate concerns are raised. The quality of construction and the handling of warranty claims have fallen short of the standards that Lennar promotes. I am sharing this feedback with the hope that Lennar takes it seriously and improves both construction quality and customer support for future homeowners. I also expect my remaining warranty issues to be addressed promptly and professionally. ... More

I am local to the home office, but was forced to close via remote video. Therefore no one was face to face to hand me the keys to my home. I asked how this would be handled and was assured they would have my keys at the neighborhood model home. I reached out to them after closing and was assured someone would be at the model home to provide me my keys that afternoon until 630PM, I drove the 45 minutes to the model home and no one was there. This started the lies and misinformation for the next 72 hours. I was told multiple stories about what the issue was. Finally they admitted they had lost the keys, when I asked for a solution I was met with contempt and lack of empathy. It took them 72 hours to finally change the locks and provide me with keys to my home. However they also lost my mailbox keys, since they were with the original set of keys. This took two weeks to resolve and only after they had miraculously found the lost keys. When I asked for compensation for time spent locked out of my home I was met with ire and treated as if I was in the wrong. I still have never been made whole and essentially tossed aside. This seems to be an issue with Lennar as the same thing happened in 2018 when I bought a different house they had misplaced the keys however at that time the sales rep was on top of it and we had the keys within a few hours. I will never buy another home from Lennar. ... More

Overall horrible experience from start to finish....and I ended up going with another builder!!!!

Even after 3rd party inspection they said fixed AC but they cheated, very first day ac stoped working I had to stay with our AC for 5 days, now it's Gas leak from stove even though it's in warranty they don't take responsibility and making us wait 10 days without cooking. Floors are uneven , every bad workmanship, they dnt fix issue.

Sales in this area are terrible - if you are looking go to Anna or McKinney as they have responsive sales people, not here. After closing when I took possession I arrived to find my house unlocked, the door scraped and a stain on the carpet. I contacted my salesperson and she replied "ok". Items I was assured were completed indeed were not. I could continue but you get the picture. The closing experience was great! My loam officer was incredible and made it easy.

Not impressed with the quality and workmanship

Team at Lennar will not even resolve issues that were pointed out before closing. Their VP told us to take it or leave it as they are not going to repair the fixes we pointed out. Example, screws were not covered in the garage which should have been. Entry had pink all over the entrance. They do not stand up their core values - https://www.lennar.com/about/core-values

After moving in(Rise at Legacy hills,Celina), I quickly noticed several issues caused by poor-quality materials and workmanship. Lennar even planted a dead plant, which they refused to cover under warranty. I reported it within a week, but they still placed the responsibility on me as the homeowner. In the bathroom, the caulking was not done properly, leading to water leakage from the faucet within the first week, yet they insisted this was a homeowner maintenance issue. The blinds that were offered as an incentive turned out to be extremely cheap and do not function properly. The lock has broken multiple times, and although they repaired it, the chrome finish continues to peel off. The landscaping was also poorly done, resulting in water clogging on the right side of the house. Their explanation was that the issue is caused by my neighbor overwatering, which I find unreasonable. It has only been a couple of months since I moved in, and I’ve already encountered these problems. Based on this experience, I can only expect things to get worse over time. ... More

Unpleasant experience overall. Felt very rushed and like all Lennar staff was too busy to take a second and explain the home buying process to me. Lots of unanswered questions and just neglect as a customer in general. Maintenance warranty requests take a while. Ronaldo is someone who stands out as he was extremely condescending and unhelpful.

Not transparent with loan costs and unfair treatment. No response to the feedback

Awful experience. Do not recommend to anyone

terrible warranty service. They do not want to honor their home warranty

If i could go back in time and tell myself to not do it i would!!!! Rude incompetent people. No communication. I will never EVER suggest Lennar to ANYONE not even my worst enemy. Please save yourself the money, headache, and gray hairs and buy from literally any other builder. You would think they would try and make the first time i’m buying a home pleasant but NOPE. Seriously DO NOT BUY LENNAR.

The home buying experience felt extremely rushed and disorganized. During my final walkthrough, key components of the home were still incomplete—including the absence of both a sink and a dishwasher—as well as several other unresolved issues. Despite these concerns, the closing proceeded, and I ultimately took possession of a home that was far from move-in ready. After closing, I discovered multiple damaged cabinets throughout the home. Additionally, I had been told that blinds would be included as part of the home package, yet these were never provided. I attempted to address these issues directly with the seller’s representative, Yvette, but received no response despite multiple attempts to contact her. I also reached out to Chris, hoping for assistance, but he too was unresponsive. Overall, I am deeply disappointed with both the quality of the construction and the level of customer service provided by Lennar. The experience has been frustrating and disheartening, and it reflects poorly on the company’s commitment to its buyers. ... More

poor quality things instal in the house. like bathroom, and no basic feature in house like towel hanger, bathrrom glass door and many more.never recommend to anyone to buy from lennar

The first day didn't go too bad. Met with someone in the sales office. All he did was spend 5 min telling me which houses I could look at and gave me a map. I went and found them on my own. I assumed all the features on the website were accurate and since nobody had spent any time with me I didn't know any different. I asked questions but it turns out much of what was advertised for the neighborhood was just flat out incorrect. No gas utilities, no granite, no tile in the bathrooms or laundry rooms. Later I asked when I was getting my smart lock, smart thermostat, and smart doorbell installed. These were all advertised to be included on the app under my account. It's part of the "Everything's Included" marketing. Turns out I didn't get any of that either. Closing was an issue and I had to do it twice. I've had countless issues with the house itself in the month since I've lived here. Everything from plugs not working, garage doors getting stuck. Back door has a large gap in the bottom, stuff was left under the carpet that you can feel when you walk barefoot, etc. I've lost power several times including once for 12 hours. There's supposed to be a free backup battery for issues like that but it wasn't installed until later. Nobody mentioned that a pool was going to be built 2 houses down until a future neighbor told me about it. Most of the default builder grade things I've already had to replace because they're so cheap. Unfortunately I'm only giving a snapshot and a full conversation of my experience will probably take 2 hours. And continue having issues with the people who are supposed to help with the warranty issues and worst of all I'm pretty sure nobody cares. ... More

The Ac smells bad after one month of living here I was told I'm on myownfor 800 dollars in repair because the home warranty doesn't cover it. Shop elsewhere.

The Cypress Creek West website explicitly stated amenities, swimming pool and children's playground would be onsite. However, after the earnest money deposit is made (which I would loose if I withdrew) I later discovered these amenities are located in different communities across the street, requiring shared access. The closing process was extremely rushed. I was given only a few hours for the walkthrough simultaneously while touring the house with representative. This left no time for thorough cosmetic inspection, and any issues raised during the representative's explanation were addressed, while others were likely overlooked due to the time constraint. There were few things I reported such as drainage issue which were never fixed just rushed to close the house and get threatened that if I dont close the house on time I would loose earnest money regardless if my issues were resolved or not. This rushed approach was unacceptable. The craftsman on the house is just awful. Doors were not aligned properly, too much gap. There are crack all over the house and so on. Several of my friends expressed interest in the community but ultimately chose to pay slightly more in a nearby community. They, like me, were dissatisfied with Lennar's misleading advertising regarding the onsite amenities and the rushed closing process. Most of my neighbors are advising their friends and family to stay clear from this community because it doesn’t even have a children playground forget about other amenities and workmanship of the house is awful. ... More

False info and poor quality

We had the worst experience in home buying with Lennar in Princeton. The sales agent Connor Frank was rude, arrogant and held a lot of information just to make the sale. There were numerous issues with the house and the workmanship which were not properly addressed before closing. After closing there is no one interested in resolving the issues. Connor Frank is the worst agent you could possibly come across and Lennar is possibly the work builder to buy a home. They have stopped responding to calls and texts and do not want to resolve the issues even under the warranty.

The overall home quality is poor. The workmanship is horrible with lots of items unfinished and poorly done. It seems to be no quality control of the workers work. Appliances are cheap and dangerous. The home is not the same as the model we were shown. Different floor plan. Basically the house is a double wide trailer on a cement slab. Regret the purchase and wouldn't recommend Lennar as a builder.