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Lennar Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Lennar.

Read all 903 verified reviews from homeowners that built a new home with Lennar in the Dallas area. Dallas homeowners have rated Lennar an average 3.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.6 out of 5 stars in Dallas Area

903 Reviews in Dallas Area

Ratings by Category

Overall 3.6

Quality 3.5

Trustworthiness 3.5

Responsiveness 3.5

Lennar in Dallas Area

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Customer Reviews

Lennar - Hard to say as many delays (not the builders fault)made it an

  • Roger T.
  • Verified HomeBuyer
  • November 18, 2021
  • Princeton, TX

Hard to say as many delays (not the builders fault)made it an uncomfortable situation..

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Overall experience with Lennar builders is very good except some

  • Venkata M.
  • Verified HomeBuyer
  • November 17, 2021
  • Forney, TX

Overall experience with Lennar builders is very good except some hiccups with the Lennar mortgage.Sales team ,construction team and support teams are outstanding.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

The lack of attentiveness to help customers

  • Zachary B.
  • Verified HomeBuyer
  • November 05, 2021
  • Crandall, TX

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar

Lennar responded:
Hi Zachary, thank you for your review. We would like to apologize for any issues you have faced with workmanship and subsequent follow up. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will assist. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Lennar - Our first home and we are very pleased

  • Juan M.
  • Verified HomeBuyer
  • November 03, 2021
  • Forney, TX

Our first home and we are very pleased

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Overall a very good experience.

  • Stephen G.
  • Verified HomeBuyer
  • November 03, 2021
  • Ennis, TX

Overall a very good experience. Our one critique would be that there seems to be a lot shuffling around. We would turn in paperwork or information to one person and then another person from a different section would ask for the same thing. A lot of duplicate steps in the whole process. It would feel more comforting if we had one person handling our case from start to finish. A few times we were worried it wouldn’t happen because all the different people involved didn’t seem to have our information and we would miss our closing deadline.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I like them they are great

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2021
  • Princeton, TX

Great experience with Lennar have no problems so far!!

Total Score 5


Quality 3

Trustworthiness 3

Responsiveness 4

There was very little communication!

  • Janice P.
  • Verified HomeBuyer
  • October 19, 2021
  • Forney, TX

They do not communicate with the buyer. Don't return calls. Very difficult to work with. I actually never talked to the builder.

Lennar responded:
Hi Janice, thank you for this review. We are sincerely sorry for any frustrations you have experienced with lack of communication. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - I had a smooth process .

  • Ramachandra T.
  • Verified HomeBuyer
  • October 12, 2021
  • Celina, TX

I had a smooth process . Very professionally managed from the beginning till the closing . Me my family are very much happy with our decision buying from Lennar. I must congratulate the entire team of Lennar. Keep the good work .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - We like our home.

  • Erica S.
  • Verified HomeBuyer
  • October 05, 2021
  • Forney, TX

We like our home. However, the customer service experience is not great and horribly inconsistent. We would never recommend using Lennar Mortgage, terrible experience. I don’t think we would ever purchase a Lennar home again.

Lennar responded:
Hi Erica, thank you for taking time to write this review. We would like to apologize for the inconsistent experience you have faced with your new home. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Lennar - Disappointment in finished product, communication and followup.

  • Andrea P.
  • Verified HomeBuyer
  • October 01, 2021
  • Fate, TX

Disappointment in finished product, communication and followup.

Lennar responded:
Hi Andrea, thank you for this review. We would like to apologize for the disappointment you've outlined with quality, communication and follow-up. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - I would never buy another home built by Lennar

  • Anonymous
  • Verified HomeBuyer
  • September 29, 2021
  • Fate, TX

I would never buy another home built by Lennar

Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Builder needs to care about what they build

  • Anonymous
  • Verified HomeBuyer
  • September 29, 2021
  • Princeton, TX

I feel like the builders rushed through the process and no one actually walked thru the home to verify the work was done properly. I had so many problems with this home after moving into it . Things are finally in an ok place , but now there is already cosmetic issues on the exterior. It’s only been 3 months since I moved in and repair needs to be done to that

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 5

Lennar - Quality home and comfortable.

  • Andrew C.
  • Verified HomeBuyer
  • September 28, 2021
  • Denton, TX

Quality home and comfortable. Good after service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Very pressured to use their preferred lenders and when we wouldn’t

  • Lauren K.
  • Verified HomeBuyer
  • September 28, 2021
  • Princeton, TX

Very pressured to use their preferred lenders and when we wouldn’t change our lender the closing of our house was threatened.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Lennar - Easy and the timing was great.

  • Olaide A.
  • Verified HomeBuyer
  • September 28, 2021
  • Princeton, TX

Easy and the timing was great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My home warranty rep terry

  • Moses B.
  • Verified HomeBuyer
  • September 23, 2021
  • Forney, TX

Good first home. Materials and workmanship isn’t the best but they are responsive to warranty issues, at least my rep is “terry”. Lennar sell a lot of homes so the cool “first home buyers” feel isn’t really there. They’re detached and focused on selling not really how i hoped . But terry helps. So does standing up for yourself when lennar people think they know what’s better for you. They work for you. Treat them that way, because you won’t really get a lot of personality from them. Overall good experience.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Lennar - Frist time buyer experience was extremely stressful.

  • Latasha K.
  • Verified HomeBuyer
  • September 23, 2021
  • Ennis, TX

Frist time buyer experience was extremely stressful. I felt like I was being bullied for using my own Lender which I had stressed using from the beginning. Hone feels like it was just thrown together. I've already had to tighten up cabinets, toilet paper rack fell off, had to purchase extra power for garage, no gutters included so rain just runs o to porch, super small garage.

Lennar responded:
Hi Latasha, thank you sharing your experience with us. We would like to apologize for the added stress you mentioned through the buying process and subsequent items that needed attention after closing. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar - Lennar was easy to work with

  • Matt C.
  • Verified HomeBuyer
  • September 22, 2021
  • Aubrey, TX

Lennar was easy to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Terrible

  • Nicky K.
  • Verified HomeBuyer
  • September 22, 2021
  • Princeton, TX

Not to buy from you ever

Lennar responded:
Hi Nicky, thank you for sharing a review. We apologize for not meeting your expectations. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - That he explain the material they used.

  • Ersile B.
  • Verified HomeBuyer
  • August 31, 2021
  • Garland, TX

That he explain the material they used.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Make sure you look at every little detail when doing walkthrough.

  • Francisco A.
  • Verified HomeBuyer
  • August 31, 2021
  • Denton, TX

Make sure you look at every little detail when doing walkthrough.

Lennar responded:
Hi Francisco, thank you for your review. If you have anything outstanding or requiring follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Great service

  • Philip V.
  • Verified HomeBuyer
  • August 31, 2021
  • Celina, TX

Norman was excellent. Really the glue that held the whole thing together. That said, allowing the pipes to freeze with water pressure still in them, and the subsequent damage and delays that followed due to the water damage was an utterly stupid failure. Other than that, everything has been great. We enjoy the house very much.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The house itself is great but the buying experience was difficult.

  • Joel S.
  • Verified HomeBuyer
  • August 31, 2021
  • Royse City, TX

The house itself is great but the buying experience was difficult. There was a 1 month delay in closing and when I requested to change lenders (more than 1 month before the new close date) I was denied and told I would lose the house if I changed lenders. This made the process more difficult because Lennar Mortgage was the absolute worst part of my buying experience.

Lennar responded:
Hi Joel, thank you for sharing your review. We are sorry to hear about the multiple issues you faced during the buying and closing processes of your new home. If you come across any additional issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 5

Trustworthiness 4

Responsiveness 2

Lennar - Good builder great experience

  • Umeshkumar T.
  • Verified HomeBuyer
  • August 25, 2021
  • Little Elm, TX

Good builder great experience

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Bad experience with the sales rep

  • Delphine A.
  • Verified HomeBuyer
  • August 24, 2021
  • Denton, TX

Very bad experience with our sales rep. No understanding of customer service. Luckily there is good customer support and great contract manager site.

Lennar responded:
Hi Delphine, thank you for taking time to share your review. We are sorry to hear about the issues you faced with the sales team. If you have any issues going forward, please feel free to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 4