Lennar Reviews in Dallas, TX

The different entities of lennar do not know their roles and do not talk to each other resulting in painful experience

Great community and great buying experience

Initiated purchase online. Sales rep never made effort to meet with us as buyers. Was very hands off and never around when we were available and responses were delayed. Agent had to press for assistance. We liked the style of house and area so we moved forward with the purchase despite his absence in the process. Was not told we would have two HOA's. While the total HOA cost was disclosed, abiding by two associations is not ideal especially as they are seperate assessments. LENNAR, we were told, is the only builder with this as they build off the main site. Wasn't told this. Couldn't get correct information on incentives, similar houses were being discounted after our purchase, other features offerred in other premium LENNAR properties were missing. I hope they improve on this. ... More

Lennar is good there were a few things I was promised that didn’t happen which is frustrating

Whole home buying experience was not good still waiting on supervisor to call me back.

Our new home experience has not been overwhelming. Average quality of construction, no attention to details, contractors don’t care about your experience. Building around us is messy, dirty, and they make no honest attempt to change and clean up. Amenities are started, but almost no push to complete. Days go by with no real manpower to make progress.HOA does not respond or return phone calls.

Generally everything went well before we moved in. Well, there were issues along the way, but Lennar responded appropriately to them. Lennar told us the internet will be available by Fision provider the day of closing. We were happy about that. We thought if Fision does not work for us, we can change it to At&t right? No, WRONG. Now we have problem with Fision. Called HOA office. HOA office told us we can change it but still we have to pay for Fision too because Lennar has contract with them. What? That is the biggest betray from Lennar. How they can do this to people. This is America. America is America because consumers have options. Now we don't. (I do not know the term of the contract yet. But here I am asking Lennar do not do that again.) ... More

Had a problem with AC unit and the reaction time was not quick. Lived here for a few months always finding issues. You make a ticket to get it fixed and they only fix it if your home. So that means you have to take off work. So I been fixing it myself.

The online buying experience was super smooth, and I would prefer this process over in-person manual overhead.

I can go on and on about the Great experience i had ( even during the frustrating moments) with the Lennar Staff during my New build Home process. But, Ahmed, Shetalia, and Brookx stayed right with me until the end. They were consistent, accurate and genuinely concerned to be sure i was satisfied. In the end because of their persistent to provide Quality customer service I am very Blessed and Happy with my New Build home!! Thanks Lennar!!

Quality home great price friendly sales man

Unpleasant experience overall. Felt very rushed and like all Lennar staff was too busy to take a second and explain the home buying process to me. Lots of unanswered questions and just neglect as a customer in general. Maintenance warranty requests take a while. Ronaldo is someone who stands out as he was extremely condescending and unhelpful.

Lennar does not care about new home owners after the exact day of closure.

Buen trato y atención al cliente en todo gracias,Lennar

The actual buying experience initially was very smooth, however since closing escrow and moving end to the community I am less than pleased with certain things. 1. - HOA covenants was not provided to me prior to signing purchase agreement nor was it provided to me at the close of escrow. Not being provided a copy and then receiving a violation letter for information that I was unaware is a little off kilter. (not happy) 2. I have followed 3 separate instructions for the homeowner request for community pool key and still have not received key or further communication from Legacy HOA as to the status of my request. (left VM, no response, 2nd call, was advised to request pool key via email, received pool request form via email response, filled out and physically mailed request to main office in Frisco, TX per instructions and still haven't received key) 3. No appropriate storage within house/rooms 4. No lighting in closets 5. Garage interior unfinished 6. Driveway stained; sidewalks along street and within community are already severely cracked and are in need of repair for the safety of the residents in the community 7. No transparency. If I didn't ask questions for the purpose of homeowner information, nothing was provided 8. Grass was dug up by ATT; left it a mess and dead grass but there was no prior notification or approval from homeowners that this was happening or going to happen and no explanation as to why. The yards are less than attractive after this was done. ... More

The issues were addressed promptly and rectified. The loan process was straightforward. I recommend Lennar.

Thank you I’m happy for this company

Was a very straight forward process

Lennar has a great team that supports, helps and guide first time buyers!

Zack is awesome! He has great follow through and truly cares about the way he treats us.

Lennar builders don’t tell you the entire truth regarding warranty and how nothing falls under the warranty. Smoke screen of things you will receive half of the extra amenities pool etc aren’t even built because they’re so busy constantly building houses!

I had a decent experience.

We had a very long drawn out purchasing experience through the loan application, both the FHA and Lennar’s conventional loan people. They were very impatient when they wanted information but otherwise slow in keeping us informed as to what was happening. They asked for information that was none of their business and eventually told me that if I did not give them the information that the loan would not be approved. This process took weeks. I went to a bank and got an approval with 4 days. After move in, I (a former builder) found that there were house framing studs missing in places where it was apparently inconvenient. ... More

Not transparent with loan costs and unfair treatment. No response to the feedback

The sales rep has inaccurate information and the closing process was a hassle. They claimed the home would be locked but let someone come in and track the carpets and damage the floor. Also, didn’t get the keys during closing.