Lennar Reviews in Fort Worth, TX
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What Fort Worth Homeowners Have to Say About Lennar.
Read all 203 verified reviews from homeowners that built a new home with Lennar in the Fort Worth area. Fort Worth homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Fort Worth Area
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Customer Reviews
Buying process was like any other
- Joshua B.
- Verified HomeBuyer
- July 13, 2021
- Fort Worth, TX
The biggest issues we've had have been with the warranty and issues we had with the house even before we closed. They build them quick and sloppy and when they send out people to "fix" issues they just cover it up and don't actually fix anything correctly. If you want a quick built homebuilder that sacrifices quality for quantity, Lennar is there for you.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Mediocre quality
- Patricia P.
- Verified HomeBuyer
- July 09, 2019
- Haslet, TX
Walk through is rushed and it's obvious no one from Lennar walks the home before closing. Was told floors would be cleaned but 3 months later I'm still unable to get white paint off the floor. No help for that or significant cracking in door frames and baseboards because that apparently is cosmetic. If I could do it all over again I would insist on a 2nd walk through and be more diligent to ensure issues were fixed before closing.
Lennar responded:
Hi Patricia, thank you for your comments about your closing and outstanding items. We are sorry for any difficulties you've had during this process. Please email us at corporatecustomercare@lennar.com with your outstanding items, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Great builder if your ok with everything they offer
- Mark A.
- Verified HomeBuyer
- July 02, 2019
- Fort Worth, TX
We asked for a previously offered counter top, Granite, in our master bath. You would have thought we requested the holy grail. they acted like they "might" be able to do it during the 9 months build time but ultimately didn't get it done. I have expressed my disappointment over this issue multiple times with Lennar.......no response or follow up, they don't care. Love the home, don't like the service.
Lennar responded:
Hi Mark, thank you for sharing your comments about the granite in your master bath. We are sorry to hear about this situation. Please email us at corporatecustomercare@lennar.com if you have any additional items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 4
Trustworthiness 2
Value 3
Responsiveness 2
Honeymoons Over - Warranty
- Philip J. L.
- Verified HomeBuyer
- August 23, 2024
- Fort Worth, TX
Michael was our sales person. Amazing experience. Professional and accurate execution. Lennar Mortage…was almost perfect but they didn’t pay all of the HOA yet so we are having to be the middle man for it. Warranty after the buy…big ZERO. I’ll just go straight to the big one: neighbor had drainage issue in backyard, James from warranty told her she needed a french drain (she did not, it hasn’t rained), Lennar hired a sub contracted party to install this drain. (what appeared to be) a non licensed non certified irrigation professional). These guys broke my neighbors irrigation in back ...
Total Score 3
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Dissapointing experience
- Anonymous
- Verified HomeBuyer
- January 20, 2022
- Euless, TX
Lennar being a big title n company i decided to trust their construction work but i was very disappointed. I thought inspection was not needed since it's a new built but i was wrong. Please make sure to do one. Found tons of issues. After almost 2 months of living in the New house. i am finding issues every day. I see tons of cutting corners poor built is it blame. I think lennar is more into quantity than quality. Which is very inconvenient for the home buyers. At least they respond for issues quick. I m very disappointed in the quality i got for the price i paid :(
Total Score 3
Quality 1
Trustworthiness 3
Value 1
Responsiveness 5
Lennar - I was so excited to buy another Lennar home.
- Cynthia K.
- Verified HomeBuyer
- December 14, 2021
- Haslet, TX
I was so excited to buy another Lennar home. I had a gorgeous 3 story home in Charleston SC. After closing on this house I was highly disappointed. Everything is cheap looking except granite. Cabinets cheap, carpet cheap, roof cheap! Would not let me change anything. Even if I paid cash up front. No lights on front porch. Cheap stick tree in front yard. This house was $360,000!! They forgot a linen closet upstairs until I told them. Then busted out the ceiling downstairs to reroute A/C ducts. Vents put on backwards and no caulking or thin caulking throughout the house. My doorbell already ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Lennar - Still waiting on stuff to get fixed
- Jeremy W.
- Verified HomeBuyer
- July 11, 2019
- Haslet, TX
Still waiting on stuff to get fixed
Lennar responded:
Hi Jeremy, thank you for your feedback. We are sorry to hear that you have outstanding items. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 1
Trustworthiness 3
Value 5
Responsiveness 1
Not happy
- Anonymous
- Verified HomeBuyer
- March 29, 2020
- Fort Worth, TX
Our customer person is not reliable. Small but annoying issues with home.
Lennar responded:
Thank you for sharing your feedback. We are sorry for any issues you've had. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Zero trustworthiness
- Arjun K.
- Verified HomeBuyer
- January 14, 2023
- Fort Worth, TX
Make sure you work with right person and don’t ever take the verbal consent about no loan origination charge when you take loan from lennar. They had said there will be no origination charge on loan but took my 3000$. I mentioned them more than 10 times before the closing of the house and they said they will take care of it. House has been closed and they said they will work on it and now they are ignoring all means of communication. Ridiculous. This will be the first and last time home buying with Lennar.
Total Score 3
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Horrible experience with Walkthrough
- Anonymous
- Verified HomeBuyer
- September 16, 2024
- Arlington, TX
The beginning process of purchase was great. After we signed things went south quickly. Walkthrough was the worst experience. During walkthrough everything was just denied..
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 3
Seems like they’re only concerned with selling as many homes as possible
- Anonymous
- Verified HomeBuyer
- November 15, 2023
- Fort Worth, TX
Before closing, there were several finishing issues, including the most horrendous tape and bed job I’ve ever seen, that the contractors were very hesitant and seemingly annoyed to complete. After asking what the next steps were if it wasn’t right before closing, we were basically told “we’ll give you a different house and sell this to someone who won’t notice”. After closing it has been almost impossible to get a hold of anyone to help us with the issues we continue to find with the finishing work in the house. We have several friends that also live in this neighborhood who have had similar ...
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Friendly staff
- Kenneth G.
- Verified HomeBuyer
- January 12, 2022
- Fort Worth, TX
Quality not what it should be Clean up issues Paint in flooring Caulk on counters Seal strips at shower not properly installed
Total Score 3
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Bad workmanship on homes
- Ankit Varma M.
- Verified HomeBuyer
- July 18, 2023
- Fort Worth, TX
I recently purchased a home, and I must say I'm quite disappointed with the workmanship. There are several noticeable flaws throughout the property that were overlooked during construction. The finishing touches seem rushed, and the overall quality falls short of what I expected for the price I paid. I've encountered problems with electrical outlets, and even some structural concerns. It's frustrating to deal with these issues so soon after moving in. I hope the builders can address these problems promptly, as it's been a rather unpleasant start to my homeownership journey."
Total Score 3
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Once I got into the house it’s been good
- Laura Michele W.
- Verified HomeBuyer
- March 21, 2023
- Haslet, TX
I would never want to work with Lennar mortgage again. I have bought several homes before and this was the worse experience. The house seems good so far and maintenance has been excellent.
Total Score 2
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
needs customer service improvements
- Mario B.
- Verified HomeBuyer
- June 27, 2023
- Fort Worth, TX
Never received call backs when requested, i always had to do a follow ups in order to move forward. basically i did the Job of a Real state agent with 0 commissions.
Total Score 2
Quality 4
Trustworthiness 5
Value 4
Responsiveness 2
Regular
- Anonymous
- Verified HomeBuyer
- January 24, 2023
- Haslet, TX
Not all staff are qualified for customer service, or dealing with problems. Since they did not solve the problem at the moment. They take a long time to respond
Total Score 2
Quality 4
Trustworthiness 4
Value 2
Responsiveness 2
Good and Bad
- Anonymous
- Verified HomeBuyer
- November 14, 2023
- Fort Worth, TX
Sahil - Sales consultant is who you want when you buy a house. Eagle Mtg is not who you want to use when you buy a house. It was the worst experience that I have ever experienced buying a home.
Total Score 2
Quality 3
Trustworthiness 4
Value 2
Responsiveness 2
Lennar - I feel that once the deal close all assist close too!
- Jeffrey T.
- Verified HomeBuyer
- May 10, 2022
- Fort Worth, TX
I feel that once the deal close all assist close too! I need help setting up my smart home! Cabinets not complete! I had issues with two cabinet and one was fixed and Alex will not confirm the two cabinet that also had a split in it they try to paint over but it need new cabinet
Lennar responded:
Hi Jeffrey, thank you for sharing a review. We want to apologize for the lack of assistance you have received for outstanding items in your new home. If anything remains incomplete and you would like additional follow up, please let us know by sending a message to corporatecustomercare@lennar.com and our team will assist. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
My salesman Norman was a liar
- Tyrone Donato H.
- Verified HomeBuyer
- August 25, 2024
- Arlington, TX
Everyone but Norman and the Construction MGR were Great! Je is a Liar
Lennar responded:
Thank you for sharing your feedback. We are sorry to hear you did not have the best Homebuying experience. We hope that moving forward you feel well taken care of as a Homeowner. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 5
House
- Jimmy Norris L.
- Verified HomeBuyer
- July 20, 2024
- Haslet, TX
The finance officer was incredibly non responsive to our situation. I will not ever consider buying another Lennar built house!
Lennar responded:
Thank you Jimmy, for your feedback on your recent Lennar home purchase. We are sorry to hear your experience with the Finance Officer was not a good one. We hope that moving forward we will be able to offer you a better experience as a Homeowner. If you have any questions or outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Poor quality home and non responsive to issues
- Clifton Eugene E.
- Verified HomeBuyer
- June 18, 2024
- Fort Worth, TX
Before we moved in it was very attentive to my needs, which should have been done before I had to pick them out. Not little scratches on walls but Sprinkler lines broke and spraying water in the air, doors jammed shut and was hard to open. Air handler doors off... No lights in a closet. As of 2 months later still nothing is fixed. I had to have a sprinkler guy come stop the water being wasted running down the street. Im pretty sure I will not be buying another Lennar home .
Lennar responded:
Good afternoon Clifton, thank you for your feedback. We are sorry to hear that you have been having issues with your home. I will share your feedback with the appropriate team for their review and assistance.
In the future, if there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
What could go wrong did go wrong!
- Denise A.
- Verified HomeBuyer
- August 09, 2022
- Fort Worth, TX
Once the contract to purchase was signed it was all downhill from there. My contact onsite never kept the commitments he made to reach out. He and the loan rep at Lennar Mortgage didn't communicate with each other. The loan rep never reached out unless I pestered him. The time and location for the doc signing was arbitrarily set and had to be rearranged at the last minute. After move it there has been many issues - range has gas smell, grading of the landscape causing ponding, doorbell doesn't work, the sprinklers are not set up correctly, and more - none of which has been addressed. The post ...
Lennar responded:
Good afternoon Denise, we thank you for your review and apologize for the lack of communication you experienced throughout your home-buying process. If there is anything outstanding that we could assist with, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care Team
Total Score 2
Quality 2
Trustworthiness 2
Value 5
Responsiveness 1
My house was built to quickly. In 4 months there are cracks in the ceiling, walls are not straight and several other things going on.
- Victor S.
- Verified HomeBuyer
- February 26, 2020
- Arlington, TX
New is not always better. I have purchased several homes in my life time being prior military. This last purchased property is questionable.
Lennar responded:
Thank you for taking the time to share your feedback with us. I'm sorry to hear you are not completely satisfied with your home. Please send us an email to corporatecustomercare@lennar.com with your address and details about your findings and we will get this reviewed and addressed for you.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Lennar - Home quality is in par but the overall process was just a nightmare.
- mairaj e.
- Verified HomeBuyer
- February 08, 2022
- Fort Worth, TX
Home quality is in par but the overall process was just a nightmare. There is a lack of coordination between departments and as a seller i had to constantly follow up on the process. Mortgage was also a pain to deal with. Every person needed hand holding to get me to close. It maybe because we were one of the first few movers in the community but i hope they fix the process.
Lennar responded:
Hi Mairaj, thank you for this review. We are sorry and disappointed to hear about the poor experience provided during the buying process of your new home. If there is anything we can do to help going forward, please let us know at corporatecustomercare@lennar.com, and we will follow up. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Lennar - Don't buy a Lennar home.
- Janet F.
- Verified HomeBuyer
- January 04, 2022
- Arlington, TX
Don't buy a Lennar home. I have built or owned 4 different brand new houses. This experience has been the absolute worst. If I could do it all over I would not have bought Lennar.
Lennar responded:
Hello Janet, thank you for writing a review. We want to apologize for your poor home buying experience, especially during what should be a joyous occasion in life. If ever there are items we may help you with, please don't hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
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