Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1056 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Tom and Jenny were great
- Caleb S.
- Verified Homebuyer
- October 16, 2024
- Magnolia, TX
Very responsive and helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy to have made this choice in this comm.
- Jody D.
- Verified Homebuyer
- October 14, 2024
- New Caney, TX
Everyone was spot on, answering questions and very kind and knowledgeable. Every time I went to the display home, no matter who was there, they were extremely helpful. The construction manager and young lady who did the final walk through were excellent. I love my home and highly recommend a Lennar home to anyone shopping for a home. Thank you for the wonderful experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
For Lennar, I expected more...
- Marina V.
- Verified Homebuyer
- October 14, 2024
- Humble, TX
When I visited the office as expected the quality and service I had before from Lennar. After a very long purchase process, I finally got the house. Since it is a new home, I expected not to have issues. I reported 4 of them and only one has been taken care of. Very sad.
Lennar responded:
Thank you for sharing your experience with us, Marina. We sincerely apologize for the issues you encountered during your homebuying ...
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Ladera Creek
- Chauntelle M.
- Verified Homebuyer
- October 09, 2024
- Conroe, TX
I am a first time homebuyer. I was able to be upfront about my credit challenges and we were able to establish a timeline for me too clean up my credit and pay off debt. I absolutely love the neighborhood and the homes because of the nature and it’s just a really nice community and area. I Do not believe I could’ve gotten the same home for this price in Houston. I think it would’ve been more.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Complicated
- Anonymous
- Verified Homebuyer
- October 09, 2024
- Beasley, TX
Terrible experience. I wouldn't and wont do it again.
Lennar responded:
We are sorry to hear you had a terrible experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
FL
- Frank M.
- Verified Homebuyer
- October 09, 2024
- New Caney, TX
The overall experience from start to finish was fantastic very professional!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lenar Home-buying Experience
- Arthur T.
- Verified Homebuyer
- October 03, 2024
- Conroe, TX
From start to finish my experience with Lennar has been far above what I expected, and what others 'told me' to expect. Initially, there was some coincidence on how Lennar's sales rep (Julie) and I met, but as the buying process continued, so did the trust, and so did the business relationship. Once the preliminaries were completed, I was handed off to another wonderful Lennar professional (Kayla) who handled the really "painful" part (finances), and executed her job as smoothly and as professionally as did Julie. Once that hurdle was jumped, Matt (project mgr) took over the final steps ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
No good with my lender and salesman person
- Anonymous
- Verified Homebuyer
- October 03, 2024
- New Caney, TX
Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager
Lennar responded:
Good afternoon and thank you for sharing your feedback. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Good quality with affordable price
- Seifemichiale H.
- Verified Homebuyer
- October 02, 2024
- Richmond, TX
It is a very clear process to get the house. I like the user friendly application to approved the mortgage. Bad credit will help you to get it the right score 640 Lennar builder platform defintly save your time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar has a few great employees but getting anyone to follow up is horrible!
- Shannon M.
- Verified Homebuyer
- September 30, 2024
- Rosenberg, TX
This was a horrible home purchase experience. It was hard to get a person to call you back. We had to do a virtual closing and it was awful, the first person we called at the Virtual Closing hung up on use when we didn't get connected fast enough. Then we had to find someone at Lennar who could tell how to get back into the Que since this was already paid for by Lennar. We couldn't ask any questions because it was just the notary on the call. Horrible. After we got moved in our air conditioner did not cool! Lennar has you scan a code if you have any problems and that called us back to help ...
Lennar responded:
Good afternoon Shannon, Thank you for sharing your experience with us. I am truly sorry to hear about the difficulties you faced during your home purchase and the issues you encountered afterward. This is certainly not the experience we want our customers to have, and I understand how frustrating this must have been for ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
I love my home
- Corneshea W.
- Verified Homebuyer
- September 25, 2024
- New Caney, TX
The process was a little rocky in the beginning but everyone was patient and very helpful. Very knowledgeable and attentive especially my sales rep Geoffrey
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A Second Buyers Outlook.
- James C.
- Verified Homebuyer
- September 25, 2024
- Manvel, TX
Excellent loan officer and loan analyst. Builder very knowledgable also, previous Lennar home owner but this experience was 10 times better. Only damage from hurricane were a few things inside and fence, and front yard tree but in process of being fixed, this team handled the hurricane situation excellent to help my closing stay on track. Thank you Manny,Lan,Sandra,Terry,Tricia And Ali!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar 50 ft
- Manishkumar P.
- Verified Homebuyer
- September 24, 2024
- Baytown, TX
In a 2400 sqft house, lennar provide only one sink in master bedroom and their original design is questionable. Plus using wood floor instead of tiles in all bathrooms. Only one Ethernet connection in the whole house which is only in living room. The room facing main road has only one small window in lennar wildflower II collection in Marigold elevation B plan. Overall plan for marigold is really good. And spacious. Bath tub size is too small to fit in secondary bathrooms. These are all small design changes that gives more satisfaction if it were included in original plan.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Coming back to Texas
- David W.
- Verified Homebuyer
- September 24, 2024
- New Caney, TX
We retired and moved to Florida in 2022. Wanted back to Texas in 2024. My wife kept going back to the listing for our house and after the fourth time she brought me to look at it on the computer I asked if it was the one. She said yes and we had our realtor make an offer. Lennar did Everything they said they would. They had us close on the day they said 6 weeks before closing, even with a hurricane that came thru. Buying this house was a very good experience even with us being in a different state. We Would buy another Lennar home.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Cloria
- Cloria W.
- Verified Homebuyer
- September 19, 2024
- New Caney, TX
I want to say I appreciate my realtor Elizbeth , she was determine to make me a home owner and she did. She made sure that, I had to do and to get everything i need for me to get the home.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Disappointed with Lennar!
- Anonymous
- Verified Homebuyer
- September 18, 2024
- Manvel, TX
I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the ...
Lennar responded:
Thank you for sharing your feedback and highlighting the communication issues with our different teams. This helps us identify areas where we need to focus more on training to enhance the homebuying ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
I don't know
- Noah E.
- Verified Homebuyer
- September 17, 2024
- Cypress, TX
I have been in this building for a month and we have an electrical issues with the breaker since the beginning of the closing. They have already changed the breakers 2 times and it has not solved the issue there is still a problem. It hasn't been a month, we have a leak in the sprinkle system which caused us to have a large amount in the water bill. We also just had a problem in the floor lamination. This really frustrates me to the point where I have to fill up a different warranty claim for a different problem every single week.
Lennar responded:
Good morning Noah,
Thank you for taking the time to share your experience of getting items resolved with us. We apologize for the frustrations you have encountered. Your concerns have been shared with upper management for their review and action. Moving forward for any general request for information or warrantable issues, please submit a service/warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Mixed feedback
- Anonymous
- Verified Homebuyer
- September 17, 2024
- New Caney, TX
Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass
Lennar responded:
Good afternoon, thank you for sharing your experience. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Not happy with closed window design
- Susan P.
- Verified Homebuyer
- September 17, 2024
- Humble, TX
Overall I like my home but not happy with windows, Shelves.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Sweet Experience
- Mary O.
- Verified Homebuyer
- September 17, 2024
- Richmond, TX
it was a great experience from the sales representative to the loan officer and closing. Though we had a little delay in closing due to the storm but it was worth the wait. The home was beauty, massive yard, good interior and good explanation during the work through. They were all very patient in explaining and answering questions . I recommend lenner to all of your looking to buy your home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Not Good quality homes.
- William G.
- Verified Homebuyer
- September 17, 2024
- Richmond, TX
As it was a new house, There is a lot of details they I as a customer did not see on the walk dates, as soon as i wanted to inform about the issues, Lennar team was not helpful to attend or fix these issues, not only myself. some neighbors have had many issues as well, it looks like they wanted to build fast and not taking care of the quality. I'm sorry for myself that I already purchased and not have the chance to buy somewhere else.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Wonderful experience Sales Girls professional attendance explains with courtesies nice excellent experiences for me & Family Thank you Lennar Teams.God Bless everyone. Thanks again
- Armando R.
- Verified Homebuyer
- September 15, 2024
- Conroe, TX
Wonderful experience Sales Girls professional attendance explains with courtesies nice excellent experiences for me & Family Thank you Lennar Teams.God Bless everyone. Thanks again
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everyone was amazing
- Jimena A.
- Verified Homebuyer
- September 11, 2024
- Conroe, TX
I had great help from everyone thanks.From Ryan and all the team
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Chase is great to work with
- Akshar 8.
- Verified Homebuyer
- September 11, 2024
- Conroe, TX
Price, locations, and service by Chase, Bree and other team members are great .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
good
- Keyla S.
- Verified Homebuyer
- September 11, 2024
- Conroe, TX
It was a difficult experience but in the end everything turned out well.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
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