Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1017 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Michelle did a great job
- Glen S.
- Verified HomeBuyer
- May 07, 2024
- Richmond, TX
The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.
Lennar responded:
Good afternoon Glen,
We thank you for sharing your feedback and sincerely apologize for the negative experience you encountered at closing, particularly the issue with the last-minute fee and the delivery of your keys. I have shared your comments with upper management for their review.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 4
They did not remove/correct orange tape from walkthrough.
- Marcelo F.
- Verified HomeBuyer
- May 07, 2024
- Splendora, TX
During the final walkthrough we pointed out things that had not been corrected in obvious spots. Such as large splotches of gray in the middle of the wall (obvious things). The lady who did our walkthrough said to just sign the final walkthrough docs or Lennar wouldn’t be able to make the corrections. We went to closing and we asked again about the discrepancies and were told after closing they would follow up. No one followed up. We tried reaching out and our calls went unanswered. We had to remove multiple orange tapes and granted we understand the hard to spot ones. But in the middle ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
After buying several new homes, this process was the absolute worst!
- Suzanne W.
- Verified HomeBuyer
- May 07, 2024
- League City, TX
Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for
Lennar responded:
Good afternoon Suzanne,
Thank you for your review. We sincerely apologize that the features of our homes haven't met your expectations.
For any issues requiring warranty repairs, we understand the importance of getting them addressed quickly. To expedite the process, you can submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 2
First Time Homebuyer
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- Richmond, TX
My Lender expereince sucked. Barely was able to get in contact with Rich W. Would have liked to have more interaction with him being that I was a first time homebuyer! Other than that, the construction team was helpful and friendly. I will probably not use Lennar as a Lender in the future.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Home ownership
- Ulysees J.
- Verified HomeBuyer
- May 02, 2024
- Katy, TX
Our experience with buying a new home was awesome. Lennar company is a top notch company. I would recommend anyone looking to purchase a home, to consider Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Muy buena construcción y tamaño de lote.
- Mitchell C.
- Verified HomeBuyer
- May 01, 2024
- Katy, TX
Muy buen diseño y tamaño de lote apropiado. Algunos materiales podrían ser mejores para lograr mejores acabados. Excelente la tasa de interés que dieron con relación a otros Builders. La única queja fue el proceso del préstamo!, muy ineficientes y poca comunicación.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Overol very good
- Rafiulla S.
- Verified HomeBuyer
- May 01, 2024
- Richmond, TX
The only thing I don’t like it is that I was contacted by an online representative and she gave me some information about the promotion and closing costs, and told me that there will be no closing costs but when my offer was accepted the Lennar agent told me that I have to pay the closing costs and our promotion on weekly basis, while no one can close a house in a week and the time for closing date signs by them , and then I had to pay a portion of closing but they told me because of that I have to higher interest rate instead the one I was told at the beginning
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Outstanding customer service
- Duke D.
- Verified HomeBuyer
- April 30, 2024
- Katy, TX
Outstanding customer service across all teams from begin to end and follow up.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I don’t recommend, worst experience ever
- Jesus R.
- Verified HomeBuyer
- April 27, 2024
- Baytown, TX
I don’t recommend it the worst experience ever, the house had a lot of problem
Lennar responded:
Good morning Jesus,
Thank you for taking the time to share your feedback with us. I am sorry to hear that we have not met your expectations. I have notified upper management to review and assist.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Buena
- Humberto R.
- Verified HomeBuyer
- April 24, 2024
- Hockley, TX
Buena inversión ,satisfecho por el precio pagado
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Extremely rude and arrogant management
- Gramz L.
- Verified HomeBuyer
- April 24, 2024
- Beasley, TX
I tried to change my closing date because my bank CD was maturing three weeks after the tentative closing date. I have purchased 3 Lennar houses before and never had any closing date issues and after purchasing this house it was an investment of almost $1000000.00 on Lennar houses. The answer I received from upper management was discourteous: “We DON'T move dates!” you should not talk to your loyal customers in this tone (extremely unprofessional).
Lennar responded:
Good morning Gramz,
Thank you for taking the time to write a review. We apologize that your homebuying experience didn't meet your expectations. We trust you're settling in well to your new home. If any items need to be reviewed, please make sure to use your Lennar Account to submit a warranty/service request. This will ensure proper documentation and follow-up on our side.
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
Barbara
- Barbara H.
- Verified HomeBuyer
- April 24, 2024
- Manvel, TX
My overall home buying process with Lennar Builders was amazing. Lennar made me feel at ease. The quality and value of my home is amazing. I would recommend Lennar to any potential home buyer. Thank you, Lennar, for helping me, make, my dreams come true!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love our Miller Pond home!
- Susan G.
- Verified HomeBuyer
- April 24, 2024
- Rosenberg, TX
We feel ver fortunate to find such a beautiful home! We had an exceptional sales rep who helped us countless times through to the closing. We have had exceptional help from our warranty team. Very responsive to all our requests. Our home is very beautiful, quiet and sound in a perfect location. Thank you Lennar!!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good
- Li Z.
- Verified HomeBuyer
- April 24, 2024
- Katy, TX
It is good builder. good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
This will keep me coming back.
- Micheal R.
- Verified HomeBuyer
- April 22, 2024
- Willis, TX
Lennar is very thorough and easy to deal with. I did not have to 'jump-though-hoops'. Everybody I interacted with was like doing so with a friend. I will definately choose Lennar as my first choice in my next home purchase.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional team
- Ali A.
- Verified HomeBuyer
- April 21, 2024
- Rosenberg, TX
Transparency, quality, thanks much. They will answer any question you ask, and assist you with your new house application.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Buyers Availability
- Ashley P.
- Verified HomeBuyer
- April 20, 2024
- Baytown, TX
Lennar realtor rep did not accurately provide available homes, prices, and timelines.
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 3
My honest opinion I would NOT buy with LENNAR
- Efrain G.
- Verified HomeBuyer
- April 20, 2024
- Baytown, TX
From the very start I had issues with the loan officer not being proactive and responding to messages in a timely manner. The day of closing my name was not spelled correctly in the title/documents. I have been in the home and there is something going on with the plumbing where the toilet does not flush properly. There were also missed parts that were not painted by the time I closed on home. I unfortunately noticed a discrepancy in the fence but since I closed on the home lennar is no longer responsible. I would NOT recommend lennar the homes are built very fast and the little details are ...
Lennar responded:
We are truly sorry for the frustration you experienced throughout the buying process and even after closing on your new home. To ensure this gets resolved quickly, I've opened a Corporate Case for you and notified upper management to review and assist in addressing your concerns.
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
It was good experience.
- Sujoy K.
- Verified HomeBuyer
- April 18, 2024
- Baytown, TX
Representative are very helpful.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
One Stop Shop
- Jorge C.
- Verified HomeBuyer
- April 17, 2024
- New Caney, TX
Exceptional experience! Lennar's streamlined process made everything effortless with their in-house services. As an investor, I'm eager to purchase another home with Lennar. Many thanks!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Most everyting was great except for 2 items
- Guillermo B.
- Verified HomeBuyer
- April 17, 2024
- Conroe, TX
Neither bathroom came with any towel hangers, when sink, bathroom and shower normally have one. We are willing to forego the missing top bathroom cabinets. Pavement to the front door has a couple of holes exposing inner wood. We are still very happy with the new house, but the above needs attention.
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 3
Great value, ok workmanship
- Austin L.
- Verified HomeBuyer
- April 17, 2024
- Baytown, TX
Had issues immediately after move in because no one noticed during the buying process the cities backflow pipe had been destroyed. Within 1 month our power failed in half the house to include HVAC due to a failure of the underground power line that was laid. There electrician partner Lennar has been almost no help. Overall I think we got the house at a good value but some I think Lennar needs to keep better tabs on the trades. It seems one doesn’t care about the damage they cause to another in pursuit of completion of their task. The issues we have had the Lennar team has worked hard ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
GREAT EXPERIENCE
- Lilia C.
- Verified HomeBuyer
- April 17, 2024
- Conroe, TX
You're not going to belive this, but ten minutes before receiving the invitation to share my experience with Lennar, I was texting my siblings about the opportunity of buying a Lennar Home. Good price, excellent pre, during and post service. I LOVE MY NEW HOME!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
LEARN CUSTOMERS NEEDS
- Anonymous
- Verified HomeBuyer
- April 17, 2024
- Hockley, TX
Salesperson said maybe on incentives,sales manager no communication wouldn't return calls.Fencing in yard 6 inches above ground-they answer was they don't fix that. LOVE the home! But room for improvement on builderrs side
Total Score 4
Quality 5
Trustworthiness 2
Responsiveness 1
My Experience
- Zafarzhan K.
- Verified HomeBuyer
- April 17, 2024
- Rosenberg, TX
I can say that this home was my first home. Thanks for Frank and Ryan for being with me in this journey.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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