Lennar Reviews in Houston, TX

The experience was like a roller coaster ride. Other staff are very accommodating and nice. House was okay. Not as good as before with the quality. BUT, their mortgage is a horror

Working with Marco to find the perfect fit for the family came as a blessing and Ryan coming in with the finances of getting us going with the paperwork went as clockwise… great team to work with at the Tavola location

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

First house I tried to buy was in Seguin, Texas. My closing date was postponed and then on the day of new closing date I was told "your husband has to co-sign." One whole month they couldnt't figure out that my loan was a liability. I was extremely disappointed. They took so many documents but in the end gave me no choice, tried to rush me, gave me advice on cosigning when it's a personal decision and they invaded that personal space, no one asked them for their opinion on co signing part. So, fast forwad in to the new year of 2024, my work took me to Houston, So I started looking for homes around the airport area. I found an old home, inspection didn't go well so i moved on to the next one. I met amazing realestate agent and a lender. They were with me every step of the way showed me so many properties eventhough my budget was smaller. They treated me well, gave me information on financing, no snarky remarks or judgment, treated me like everyone else. I decided to go with them no matter what. Coincidentally I received a text from Austin's lennar sales agent, I informed her that I am no longer looking at the properties in Austin Texas. I am moving to Houston and appreciated the info. So she sent me a link for houston homes and told me prices have dropped. So I drove from Austin to houston to go check it out and since my lender had already approved me for certain amount I was happy to look for homes in that budget. I met sales agent name: A.W at the location. I've already seen these properties on website your other agent gave me. So I arrived early saw everyhome before meeting A.W. He didn't even try to sell me the house. I had to dig for information about what comes with the house, automatic water heater, sprinkler system etc. All questions were asked by me to him. I decided on the house and informed my agent. We tried to negotiate and decided to make an offer. He insisted I should speak to their lender first for perks. I informed him about my previous experience at seguin and i insist on going with my lender. My agent said lender can close in 15 days. Client file is ready. A.W took it personally it seems. He insisted I should atleast speak to lennar mortgage. I insisted on making offer so someone with authority can make that decision. He told me upfront, my offer will get disqualified because he knows lennar doesnt give any discounts if they do they will recover somewhere else. He said send it to me and approval of loan documents and i will let u know in an hour. Two hours later my agent follows up on my behalf, he never bother to text or call. Then when he got in touch with us via group text, he refused to give any discounts. I agree to go with the price as is. He then rushes me to give earnest money and sign papers he asked me over the text "show me a 4 bedroom house for 195k, who told you you can get it for 190k" I said you told me I can make an offer. It wasnt professional. I was driving back to Austin. I had to pull over to reply. I got home and sign papers paid 5% earnest money when its suppose to be 3 %. He didnt go over the document with me not even via zoom or phone. So I missed looking at the closing date. I realized it the next day. I emailed them to help me. A girl approves my requested date on email but doesnt change it in the system. Few days later, at new house orientation, i find out it has not changed, yet. So I asked A.W why? He blamed it on me because apparantely that girl just suggested the date she didn't say she will change it. But I replied and accepted her suggestion..what about acknowledgement? A VP of finance calls me to sell mortgage and I respefully denied but asked his help to change closing date and he said A.W can help you its not a problem, he got a gist of the story and he claimed everyone loves A.W, it doesnt sound like him. I even requested your customer service to remove A.W and customer service said NO. he refused to change the date. I told him i will not get paid if i move my work days. He asked me if house is more important or losing few hundred dollars? He gave me a choice of paying 100 per day to push my closing date. Not to mention on day one he also asked me if i was buying house with cash. He also said he didnt do zoom or phone call on document signing day because I had my agent she could have done it for me. So A W just gets free commission and we do his part of job too? It doesn't end here. I went through so much stress to make the closing happen on given date. He didn't even stayed to hand me the keys. As soon as I pulled up I saw him leaving. You guys charge me 2000 dollars for convenience fees for closing to go smooth. I will never forget what I went through twice. Inflation is bad and your team just added stress to it and charge money for it. My hvac and appliances already used warranty once. Your guys had to come and do the caulking which was marked on Orientation final walk. A Customer service agent ,who setup my appointment to fullfil service request visited physically to check on paint and caulking issues. She also cleaned the drips of paint on cabinet. Gave me advice that in my 11th month I should call for these services. She said you used your warranty it's only one time. Both Sides of my yard is wet for 2 months they sent a guy with a shovel. He removed dead grass and left. The water retention is still there. I didn't sign or acknowledge the completion yet. No one is following up on that. Hvac, and appliances was an emergency and so is water retention. ... More

Sinc the closing, more and more problems have appeared.... Ugh

Overall I am satisfied so far but there are a few issues I have to address within this first year.

From touring the model home with Meridith, to working with Annette at Lennar Mortgage, to the quality check with James & Joe...our homebuying experience has been wonderful. Thank you, Lennar.

Easy process, good service and understanding.

Bil, Julie and all were great.

Great buying experience with everything explained clearly step by step. Highly recommended!!

I had previously bought a new build with Lennar back in 2018 and I loved my home. When I needed to relocate I bought from a different builder and was not impressed. This time for my forever build I knew Lennar was my builder and I once again have loved my home and the stress free process of the purchase.

The sales person for my home was horrible. Had no clue what she was doing. Numbers were all over the place every single day. The mortgage and title people were nice though. But, no one ever gave me the exact breakdown of how much my payments were. Totally unacceptable. In fact, I am probably going to sell my house.

We Enjoyed Our Home Buying Experience With Lennar.They Are Definitely A Company That Is Here To Stay.

I love my my house, however I will never buy another Lennar homes again due to the worst buying experience I had with Cole at Tavola West in New Cany TX. Don't recommend anyone to buy Lennar homes.

Wonderful experience from start to finish. I had an inspector come and look at the home and there were only four small things wrong and two of those were something that couldn’t be fixed due to code had to be the way that it was built. The other things were just minor a little chip and something else. Nothing big. This is a wonderfully built home and I am Thankful to own it.

We have no complaints about the entire process. We love, love, love our Lennar home!

Honest, responsive and open

Great pre-purchase review with builder

Easy to by home with Lennar

Couldn't get in contact with people for days about issues. Received multiple closing disclosures all wrong. Celina and Morgan were the only helpful people. They planted dead grass, asked them to fix it, they said it would come back alive and if not in a month they would replace it. It never grew back because it was dead when they put it down, when i contacted them to replace it they said they would get back to me and never did and now wont answer my calls or text. The entrance sidewalk by my door has footprints in it, asked them to fix it, they fixed the drive way but left the entry sidewalk with foot prints in the concrete. Communication was awful, and the Liaison was pointless, never knew any of the questions i asked then had to play telephone between three people and took Days/week to get a single answer for an issue. Got a power of attorney done for closing a month before i closed. I was told it was approved and a week before closing they decided that it was no longer approved and i had to run around in a different state while in training for the government after hours, spending extra money to express ship a new power of attorney ($80 for notary and $120 for shipping). Then was penalized for not closing on time. Worst experience ever! Will never buy again from Lennar. ... More

I was very pleased with the journey of buying a new construction home through Lennar . All the staff members were great and helped me navigate through the technical aspects of the home buying process. Since I’m not a tech savvy person I’m sure glad they were patient with me. That was the positive part of the process. Now comes the parts I was not so thrilled about. I thought I would have a say on what items I preferred in a newest bblconstruction home 1- the house came without gutters. It’s an added big expense that I wasn’t counting on 2- Would’ve liked to have gotten a fridge included in the home package 3- Not at all thrilled about the so called “ luxury vinyl flooring” . It’s already lifting up in some areas . Wish I could’ve picked out ceramic flooring 4- Carpeting in the bedrooms. Would’ve liked it if I could’ve done without it. 5- No garage door opener included 6- Wanted the home to have ceiling fans. . Another option I didn’t get. 6- No coat closet 7- No linen closet 8- Garage is extremely hot because it’s not vented for air conditioning/ heating 9- Despise the wooden fencing. There’s no way it’s going to hold up very long. The planks are so thin and untreated! 10- Definitely not pleased at all with the flat paint on all the walls throughout the house. You can’t wipe the walls without the paint coming off and damaging it more. Who puts flat paint on walls in bathrooms?! With water and humidity levels high in a bathroom. I just feel they supplied the home with very low end materials. Just make sure you pay attention to all these things when you purchase your home. ... More

Trees were not planted properly and have fallen over three times now. Issue was not fixed they just put them back up and then got knocked over again. No response on the latest attempt to have this fixed.

The sales experience was good, but as soon as I tried to reach out for a workmanship issue, there was no one to be found. None of the “emergency” numbers that were listed by the builder were available, except for the Lennar one with a recording to leave a message. The message was never answered and the home consultants I reached out to simply told me they couldn’t help. So much for home warranty and standing behind your products.

My 2nd Lennar home. What a huge (bad) difference in build quality and materials compared to first home. No gutters. No sprinkler system. Side boards are very soft, dry wall very soft. Paint is very bright white. Counter top is nice but very cheap because it stains quickly. Bathroom faucets are the cheapest on the market, same goes for the sink. Had electrical issue first week, service request put me on a viral call (the construction manager assisted with the issue, it was a wiring issue). Had a mouse get in the garage the first week because they left a open space under the water heater. Several insects are in the bathroom every morning (clearly something is not fully closed off...). Chalk used in bathroom is the cheapest, it's already turning color. Floor gets stained easily and stains don't come out...I could go and on about the cheap built of the house... ... More

Our home buying experience with Lennar was great. Did not have to wait long, was approved almost right away. Only small downside is that we were not able to choose our closing date (moving fr a diff state while still in the process of transitioning to new job) but all is well and kudos to Lennar for the wonderful job and we love our new home.