Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1056 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Lennar lender
- August T.
- Verified Homebuyer
- May 24, 2024
- New Caney, TX
More training needed between lennar mort and the sales team. Different options and incentives were originally offered until signing then withdrawn
Lennar responded:
Good afternoon ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Would never buy another Lennar home in future
- Kenneth J.
- Verified Homebuyer
- May 20, 2024
- League City, TX
Honestly, I would never recommend nor purchase another Lennar home. The only positive experience was my initial walk thru 2 weeks prior to closing on my home with Lennar associate Beth. From the very start with Lennar, my sales personnel, Jimmy Zaid kicked off the negative experienc but his constant lack of communication, And most importantly empty promise of purchase price. He stated that every model of my home sells for $300,000 and that there were 3 left after looking at a model of one selling that day. Long story short after I finally got in contact with him, he stated the best price he ...
Lennar responded:
Good afternoon Kenneth, we appreciate you taking the time to share your experience with us. We are sorry to hear about your experience. I have shared your feedback with upper management for their review and assistance.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Face to Face integrations were great!
- Michael C.
- Verified Homebuyer
- May 20, 2024
- Conroe, TX
Completing the purchase was very touchy, and communication was not the greatest. Now that we are in the home, we are having to move back out due to the flooring issues, and this has made me question the workmanship in other areas of the house. The Customer Sevice representative has been very helpful, but this process is still less than desirable and leaves doubts.
Lennar responded:
Good afternoon Michael,
I sincerely apologize for the difficulties you've encountered throughout this process. I am glad to hear your Customer Care Rep has been very helpful. I will share your concerns with upper management for their review.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Really bad customer care
- Anonymous
- Verified Homebuyer
- May 19, 2024
- Crosby, TX
Lennar seems to only care about them selves and I almost lost my money due to the some lady named Silvia screaming and catching an attitude with me and my bank when lennar made the mistake. Horrible experience
Lennar responded:
Good afternoon.
Thank you for sharing your review with us. We are sorry to hear you had such a bad home buying experience. We hope that moving forward, we can change the way you feel about your home purchase. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Don’t get a loan from lennar
- Hanan H.
- Verified Homebuyer
- May 18, 2024
- League City, TX
The only good thing about this experience is Josh when i first bought the house. The lending process and about of defects in walkthrough, make me never want to recommend this company
Lennar responded:
Good afternoon Hanan,
Thank you for sharing your experience with us, both the positive and the areas for improvement. We're committed to making things great moving forward.
If you have any general requests for information or warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Process
- Eduardo M.
- Verified Homebuyer
- May 17, 2024
- Richmond, TX
The team was great since the loan officer, the sales team,construction manager and the concierge staff,they made my process almost stress free
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Could be better
- Makayle H.
- Verified Homebuyer
- May 17, 2024
- New Caney, TX
My whole process was very fast. Within the short period however, the loan process was very frustrating. The loan officer was difficult to reach at times plus some of the people who were working my loan lived in another time zone, making it even harder to communicate/connect with. The person who initiated the homebuying process basically disappeared after I put my down payment down. As a first time homeowner, I feel like the experience could’ve been way better.The house overall was nice until I moved in and experienced 2 roof leaks from the sealant being broken. Though it was quickly fixed, I ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Kacey was a joy to work with. So very helpful.
- Phillip S.
- Verified Homebuyer
- May 17, 2024
- Conroe, TX
Major complaint was in the lawn. Sod was placed haphazardly. Very uneven and hazardous to walk on. High spots and low spots can cause ankle twists and tripping.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
They will ignore you once you discover major issues with house
- Anonymous
- Verified Homebuyer
- May 17, 2024
- New Caney, TX
Pay attention to the brickwork and shower tile work...... they will use defective material and patch them up in a very amateur way.... When you reach out about the issue they will say that is the pattern of the brick. When you don't fall for that they will ignore you and never respond again.
Lennar responded:
Good morning
We appreciate you taking the time to write this review and are sorry to hear you are having issues with your brick and shower tile. Please submit a warranty request online through your Lennar Account, this ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Beautiful and comfortable homes
- Koshy V.
- Verified Homebuyer
- May 17, 2024
- New Caney, TX
I bought a small beautiful house. I look other houses in different fantastic designs. I recommend Lennar homes to my friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home amenities and customer service.
- Anonymous
- Verified Homebuyer
- May 17, 2024
- League City, TX
We are excited to be a part of the Samara Community in League City, Texas. We love the layout of our new home and all the amenities included in our purchase. The neighbors are very friendly and we look forward to many years of comfortable living here.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Buying experience
- Jan L.
- Verified Homebuyer
- May 14, 2024
- New Caney, TX
Me and my family are very thankful with Lennar mortgage. They helped us bigtime in our buying process. They walked us through the process up to the very end. They made everything easy for us. Appreciate your help and efforts Lennar without you, our dream will not be possible!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New purchase
- Mark T.
- Verified Homebuyer
- May 08, 2024
- League City, TX
Tommy, Nancy, and John made our purchase smooth and easy. Thanks for all the help!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall experience
- Favian L.
- Verified Homebuyer
- May 07, 2024
- New Caney, TX
My loan officer and real estate agent were knowledgeable and very kind and patient.They were there to answer any questions we’ve had.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Michelle did a great job
- Glen S.
- Verified Homebuyer
- May 07, 2024
- Richmond, TX
The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.
Lennar responded:
Good afternoon Glen,
We thank you for sharing your feedback and sincerely apologize for the negative experience you encountered at closing, particularly the issue with the last-minute fee and the delivery of your keys. I have shared your comments with upper management for their review.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 4
They did not remove/correct orange tape from walkthrough.
- Marcelo F.
- Verified Homebuyer
- May 07, 2024
- Splendora, TX
During the final walkthrough we pointed out things that had not been corrected in obvious spots. Such as large splotches of gray in the middle of the wall (obvious things). The lady who did our walkthrough said to just sign the final walkthrough docs or Lennar wouldn’t be able to make the corrections. We went to closing and we asked again about the discrepancies and were told after closing they would follow up. No one followed up. We tried reaching out and our calls went unanswered. We had to remove multiple orange tapes and granted we understand the hard to spot ones. But in the middle ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
After buying several new homes, this process was the absolute worst!
- Suzanne W.
- Verified Homebuyer
- May 07, 2024
- League City, TX
Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for
Lennar responded:
Good afternoon Suzanne,
Thank you for your review. We sincerely apologize that the features of our homes haven't met your expectations.
For any issues requiring warranty repairs, we understand the importance of getting them addressed quickly. To expedite the process, you can submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 2
First Time Homebuyer
- Anonymous
- Verified Homebuyer
- May 02, 2024
- Richmond, TX
My Lender expereince sucked. Barely was able to get in contact with Rich W. Would have liked to have more interaction with him being that I was a first time homebuyer! Other than that, the construction team was helpful and friendly. I will probably not use Lennar as a Lender in the future.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
Home ownership
- Ulysees J.
- Verified Homebuyer
- May 02, 2024
- Katy, TX
Our experience with buying a new home was awesome. Lennar company is a top notch company. I would recommend anyone looking to purchase a home, to consider Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Muy buena construcción y tamaño de lote.
- Mitchell C.
- Verified Homebuyer
- May 01, 2024
- Katy, TX
Muy buen diseño y tamaño de lote apropiado. Algunos materiales podrían ser mejores para lograr mejores acabados. Excelente la tasa de interés que dieron con relación a otros Builders. La única queja fue el proceso del préstamo!, muy ineficientes y poca comunicación.
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Overol very good
- Rafiulla S.
- Verified Homebuyer
- May 01, 2024
- Richmond, TX
The only thing I don’t like it is that I was contacted by an online representative and she gave me some information about the promotion and closing costs, and told me that there will be no closing costs but when my offer was accepted the Lennar agent told me that I have to pay the closing costs and our promotion on weekly basis, while no one can close a house in a week and the time for closing date signs by them , and then I had to pay a portion of closing but they told me because of that I have to higher interest rate instead the one I was told at the beginning
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Outstanding customer service
- Duke D.
- Verified Homebuyer
- April 30, 2024
- Katy, TX
Outstanding customer service across all teams from begin to end and follow up.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I don’t recommend, worst experience ever
- Jesus R.
- Verified Homebuyer
- April 27, 2024
- Baytown, TX
I don’t recommend it the worst experience ever, the house had a lot of problem
Lennar responded:
Good morning Jesus,
Thank you for taking the time to share your feedback with us. I am sorry to hear that we have not met your expectations. I have notified upper management to review and assist.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Buena
- Humberto R.
- Verified Homebuyer
- April 24, 2024
- Hockley, TX
Buena inversión ,satisfecho por el precio pagado
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Extremely rude and arrogant management
- Gramz L.
- Verified Homebuyer
- April 24, 2024
- Beasley, TX
I tried to change my closing date because my bank CD was maturing three weeks after the tentative closing date. I have purchased 3 Lennar houses before and never had any closing date issues and after purchasing this house it was an investment of almost $1000000.00 on Lennar houses. The answer I received from upper management was discourteous: “We DON'T move dates!” you should not talk to your loyal customers in this tone (extremely unprofessional).
Lennar responded:
Good morning Gramz,
Thank you for taking the time to write a review. We apologize that your homebuying experience didn't meet your expectations. We trust you're settling in well to your new home. If any items need to be reviewed, please make sure to use your Lennar Account to submit a warranty/service request. This will ensure proper documentation and follow-up on our side.
Total Score 1
Quality 4
Trustworthiness 1
Responsiveness 1
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