Lennar Reviews in Houston, TX

Overall everything was sensational as Tony the tiger would say great gggg great

The sales rep, Jimmy, over committed before sigining the sale agreement. Couple of key information provided prior to the sale, which drives our decision making to invest in the house, were incorrect. This unfolded to us as we went through Lennar's mortgage process for ex., sellers credit provided is of no use, as they artificially inflate the interest rate and then apply all the credits against discount points to lower interest rate to match market rate provided by other lenders (so this is literally a rip off, as it nullifies the benefit of sellers credit, which was one of the prime reason for us to go with Lennar). The sales rep also told us prior to sale that if there is any unused sellers credit after buying discount points, it is ours to keep and can be applied to lower the house cost or anything else. But that isn't true, which we learnt later on is not allowed by housing laws. So overall do your own research first before going with this builder. Working with the mortgage specialist (Rhonda) wasn't a good experience either - slow response, not providing details as requested, etc. Hence switched to external lender. ... More

LENNAR was spectacular throughout the entire home buying process. There were a few hiccups out of their control, like the constant changing of closing dates however, they accommodated my family and got us into our new construction home as soon as possible. All of the employees were fantastic, professional, knowledgeable, and patient. I would highly recommend LENNAR to anyone! I love my new home! I suggest anyone seeking a ready-build home to consider LENNAR in their area because their floor plans are awesome.

The sales manager was very hostile to me and showed zero human feeling to any challenges that the buyer has. His goal was just to get the property sold at the end of the month to preserve his bonus. This is the most inhuman treatment I have ever had from a seller of a home and I expected Lennar to do better.

I was pleased with the whole experience

Over all my experience was great for a first time buyer

The overall experience was not bad, my frustration with this experience was lack of communication. After you sign you basically have to pull teeth to get responses. After you close its even worse... ive asked for the paint code for our walls from the construction manager like 30 times and he just ignores me. Once you buy they dont care.

I'm new to Texas and to Lennar. My experience with Lennar's teams of professionals has been out of the box, amazing. Everything was handled either over the phone, on-line or via text other than my initial viewing of the home and the two walk-throughs of which my son attended in my stead. If I can get through the the process of purchasing a home while still residing in North Carolina and EXTREMELY technology deficient, anyone can! I highly recommend Lennar. I feel like Family!

Home buying process was a breeze for us. Very happy with the house and location. We were looking to downsize but this is such a spacious home. Doesn't feel like a downsize at all. My kitchen has an awesome huge island with plenty of cabinets. Space is definitely not a factor here. Love the way the fence surround the whole house ensuring privacy.

Lennar stayed on top of all the process. I was emailed and called when the agent had a question and explained the process thoroughly. The online closing was easy and fast.

Excellent service I think Lennar is the best.

Jim did a great job showing us all available houses, the process was fast and easy thanks to the patience of the Lennar mortgage team.

The home liason, loan officer, and sales team were all top notch. Lennar did their best to deliver a quality home with upgrades that helped to make the home purchase more affordable.

Lenar builder is a prompt listener to buyers concerns and always ready to profer solutions for all obstacles that may hinder a successful closing. My experience is satisfactory. Thank you Lenar for making me a home owner.

The online purchase process is easy and quick

The entire process was a joke and can be summed up as simply as saying I received better service at McDonald’s. The only reason I purchased this “home” is the promotional interest rate. I would not recommend Lennar to my worst enemy and will NEVER purchase from them again. Nobody at the company cares about anything other than taking all the money from you they can. AVOID AT ALL COSTS.

We bought two homes from Lennar, both times, the experience was amazing. The home buying process is never a smooth ride, with Lennar, they make it better.

Been waiting on someone to come and fill up the utilities trench that sunk after a little rain. There's a big hole that stretches all along my back fence where utilities run. I was told they were going to come and fill it and so far nothing. I've been living here since January 25th.. The cheap floor planks are peeling off the floor also.. Osciel T.

Initially it started out wonderful. However, once I decided to purchase and made my deposit, the communication went bad meaning I had to four people emailing me to send them the same info. I had to include all four of them in an email asking why don't they communicate with each other. I had the mortgage person, the mortgage assistance person, the realtor and the assistant of the assistant emailing me. The next thing was emailing me last minute for information I already send but they claim they did not get it or it was sent to the assistant who did not send it over to the mortgage person. Then the assistant asking me for letter from my job needing a specific date of me moving in. It was a mess. The left hand does not know what the right hand is doing. ... More

From the beginning of the move in I have had problems with warranty work. The painting, the concrete, the garage door, the plants, the fence and backyard gate, the texturing on the walls, the plumbing and washing machine drain hose not secure so when we began washing clothes and went for a walk for 30 minutes only to return water was all over the first floor. I had several items get water damage and the urgency to come out and help is not there. The sewage pipe was broken causing water to backup in the master shower almost causing a flood. Took two days for the plumbers to come out to fix pipe in front yard. I am not very happy with the Lennar home buying experience. It appears the contractors work on quantity rather quality. The customer care rep that has been a big help is Ruby. I never expected a brand new home to have so many problems. When I had requested the garage door to be fixed with the problems it had I wasted two days of taking off work for the technician to call me 30 minutes before 6pm to say I was his last stop and he was going to be late and didn’t know why they assigned him my house. I expected a lot more from Lennar with their customer service warranty assistance. They don’t work on the weekends and only work through texting. Needless to say overall we are disappointed with the problems and how long it takes to get someone out to fix issues. It has been a major inconvenience to take off from work having to wait for technicians come out and usually run late. If I knew what I know now I would not have purchased from Lennar or recommended my sister in law to buy Lennar in the same neighborhood. Very disappointing. ... More

Experience has been outstanding in every way!

Knowledge and professionalism of Lennar staff from sales, loan officer who put extra hours to meet deadline for closing (this loan was not an easy task due to 5 hours time difference and special documents required for loan approval), walk through staffs and builder pre/final inspection went smoothly. Our family appreciate all the coordinations to make it happen, putting us into a newly build home we enjoy and love.

I personally didn’t have a good experience at all when purchasing my home. My loan officer was fired days before my original closing date. Supposedly she didn’t upload any of my documents to my folder and I basically had to start from scratch with a new loan officer. This process pushed me back another 3 months. This was very inconvenient to my life because I had to make adjustments and spend a lot of unnecessary money in order for my family to be good while we wait on our home. No extra incentive for their former employees mistakes, no one reaching out to check in or being responsive when I reached out. I literally have messages/emails in my phone that were never responded to till this day. I heard great things about Lennar previous to this experience but I have not one Great thing to say about Lennar and my experience with them. I would of backed out and went a different route if I could go back in time but I was giving the benefit of the doubt to a company that constantly gave me the run around. ... More

This was a very fast process especially if you have all of the required documents ready. The saleswoman, and loan officer worked together and answered every question. The loan officer held our hand and she was great. Now the underwriting was a different story. This was the most difficult part of the whole ordeal. Bottom line have all your ducks in a row. We are very pleased with this investment.

The entire homebuying process was a nightmare from start to finish. Salesman was not knowledgeable at all to the product or process. Then the mortgage team I dealt with was absolutely horrid and unreachable most of the time. I almost pulled out of the deal due to frustration and complications that were unnecessary. In addition to this there is a design issue in the house that wont allow me to get furniture up the stairs. I am not a genius but even I can figure out that if you're building a house with all bedrooms upstairs you should design a staircase and handrail that allows you to get furniture up to these rooms. I have lodged a complaint and am getting the typical runaround. I am actively telling friends, family, and anyone I know to avoid buying a Lennar Home. Thanks! ... More