
Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 877 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Great Customer Service — Was Overpromised
- Kylie S.
- Verified HomeBuyer
- May 18, 2021
- Hockley, TX
I had never built a home before, but Lennar made the experience easy. My salesperson overpromised on what could be delivered. He told me I could extend my patio & add a flood light. It was written on the documents I initially signed, but one month before I closed I was told that was no longer possible. I was also told that landscaping would be put in to cover the ATT box & that never happened. Overall, had a great experience. I just wish they would have been upfront and honest about what they could (or couldnt) do ahead of time.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
2020 new home
- Daniel S.
- Verified HomeBuyer
- April 08, 2020
- Cypress, TX
Material selections limited to colors. Nice being able to move in with everything included like blinds and refrigerator plus set up as a smart home. Quality is better than the other builders in our development.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
There is still room to improve.
- Carmen S.
- Verified HomeBuyer
- March 04, 2020
- Katy, TX
We love the smart home and connectivity, and for the most part the materials used to build and finished the home. The kitchen appliance package should be of better quality, we had issues with the stove and dishwasher and had to fight with the manufacturer for service. Also, some of the trim work was not clean and sharp with globs of paint and unfinished spots, not clean and sharp as I was expecting Lennar to finish homes, also, we still have issues with water puddles in different areas, even though it has been repaired twice already. Is as if the person that should have checked the house ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Lennar - Rob, Brenda, & Robin.
- Johnathon M.
- Verified HomeBuyer
- October 01, 2019
- Dickinson, TX
Rob, Brenda, & Robin....have ALL been excellent in helping throughout the purchase & transitioning into my new LENNAR home. They’ve always been very professional & courteous with me & my requests. For the most part, Rob has been very expedient in handling fixes as well. I have been truly grateful - for the way he stepped up in one specific instance with my yard when I 1st moved in. I have a few issues I’m currntly trying to be patient on getting corrected - but I have full confidence that - those too, will be handled with the same professionalism. John McLain 3117 Zachary Bay Lane
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Can be better
- Fabrice A.
- Verified HomeBuyer
- July 20, 2024
- New Caney, TX
Shower tub can be better. It’s plastic all over driveway. They can put some scorn light. I am also the living room and bedroom. They can put some ceiling fan. And last in the kitchen, they can put some backsplash thank you.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Kacey was a joy to work with. So very helpful.
- Phillip Larry S.
- Verified HomeBuyer
- May 17, 2024
- Conroe, TX
Major complaint was in the lawn. Sod was placed haphazardly. Very uneven and hazardous to walk on. High spots and low spots can cause ankle twists and tripping.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
It was good experience.
- Sujoy K.
- Verified HomeBuyer
- April 18, 2024
- Baytown, TX
Representative are very helpful.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Good price, not great finishing in carpentry and poor after sales support
- Ricardo G.
- Verified HomeBuyer
- October 27, 2023
- Katy, TX
Price is good, but there is little attention to finishing. There are many doors poorly cut and painted. There is a generalized rush to close even if the details haven’t been fixed. And when asked for support on warranties, Lennar reps do not respond promptly
Total Score 4
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
I moved here in March, so mail delivery was difficult at this address, so deliveries went to the office and I was not notified by my seller that the Direct tv package was there which cost me $80.00 for not canceling on time..
- Kathryn Laqueita T.
- Verified HomeBuyer
- May 02, 2023
- New Caney, TX
I can put up with the noise of new construction around me (2-3 blocks away), but the workers play music so loud that I can't hear my own TV.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Barry
- Barry R.
- Verified HomeBuyer
- October 25, 2022
- Rosenberg, TX
A lot of back splash from the paint and back door problems and landscaping problems water not draining properly
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
PN
- Pilar N.
- Verified HomeBuyer
- August 11, 2022
- Rosharon, TX
Overall ok experance. Communication was biggest problem make your realtor keeps you informed of all aspects of the buying and building process.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Lennar - Some issues along the way but that's to be expected during any
- Anonymous
- Verified HomeBuyer
- March 22, 2022
- Katy, TX
Some issues along the way but that's to be expected during any new home buying experience. Very responsive to any issues that have come up.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Not the greatest but not the worst
- Justin C.
- Verified HomeBuyer
- March 15, 2022
- New Caney, TX
Didn’t get a choice on anything in the home (covid supply issues). Craftsmanship isn’t the greatest, subfloor unlevel and was supposedly fixed with float, lots of Sheetrock repairs during construction, repaired but can still see where it was. Trim on doors where locks go is cut wrong on all exterior doors. AC wasn’t zoned right, plumbing fixtures feel cheap. Overall it’s a good home but seems like tradesmen didn’t care about doing a quality job
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Quick response to fix issues after closing
- Athanasios P.
- Verified HomeBuyer
- January 13, 2022
- Brookshire, TX
We had many issues after closing with poor workmanship, faulty valves, siding , etc. The great part about Lennar is their customer service. Call or text , they answer in a speedy fashion and get the issues resolved in basically very little time. My personal experience is, the builder hurries to finish the house and be ready for move in and details are left out and fixed after move in but their customer service is great and saves the day :-)
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Sales Rep and Customer Service Rep were fantastic
- Anonymous
- Verified HomeBuyer
- December 29, 2021
- Porter, TX
The actual building team (overseeing manager, contractors, subcontractors) is where my biggest issue is. When we arrived on the final walkthrough there was quite a bit not done, the house was far from clean, and the yard looked terrible. Keep in mind this is after we did the initial walkthrough and put things on our list to be repaired and/or cleaned. Paint was sloppy, we still don't have all the caulking done on the exterior, and the railings aren't level to just mention a few things. Our Customer Service Rep has been fantastic at helping schedule contractors and what not but those ...
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Lennar - Overall happiness with the new home.
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Rosenberg, TX
Overall happiness with the new home. Some issues, minor, but we're resolved quickly.
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Lennar - constructor was horrible,, no experience
- Mohammad K.
- Verified HomeBuyer
- August 31, 2021
- Porter, TX
constructor was horrible,, no experience
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Lennar - The sales department was amazing.
- Jeremy A.
- Verified HomeBuyer
- June 29, 2021
- New Caney, TX
The sales department was amazing. The mortgage department is lacking at best.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 4
Factual
- Micheal A.
- Verified HomeBuyer
- September 30, 2020
- Richmond, TX
Lennar Homes at Aliana is over priced and interest rate isn't as competitive and anticipated.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Lennar - Wish they wouldn’t take so long fixing things, so i won’t be
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Dickinson, TX
Wish they wouldn’t take so long fixing things, so i won’t be a bother
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
My Home Purchase
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Crosby, TX
They did make the home buying process very easy. It seems as if they push and push to get you approved, then drag their feet. Other than that, overall experience was not bad.
Total Score 4
Quality 4
Trustworthiness 3
Value 3
Responsiveness 4
Overall, very streamlined and delays were construction related.
- Anonymous
- Verified HomeBuyer
- March 25, 2025
- Cypress, TX
Lots of systems not functioning after move in: irrigation system dead, dead grass, electrical braker issue with appliance, paint peeling on front and back doors, no caulking around sinks, bathroom shower tile grout not sealed, drywall concerns.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
no highlights
- Anonymous
- Verified HomeBuyer
- February 15, 2025
- New Caney, TX
Love the home but would have loved better quality and a little personalization.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Very good experience with sales. Backoffice with opportunities
- Dazzlingaci, L.
- Verified HomeBuyer
- August 17, 2024
- Conroe, TX
Very good sales attention. Slow attention on closing day
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 2
Buyers Availability
- Ashley P.
- Verified HomeBuyer
- April 20, 2024
- Baytown, TX
Lennar realtor rep did not accurately provide available homes, prices, and timelines.
Total Score 4
Quality 4
Trustworthiness 2
Value 4
Responsiveness 3
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