Lennar Reviews in Houston, TX

The Lennar experience started very well. Alex as a salesman with Lennar as a lender seemed to be a match made in heaven. Alex continued as a helpful advocate, however, the lending process became a stressful and confusing process for no good reason. We remained loan worthy throughout the entire process and turned other lenders down, probably in error. The interior and exterior finish work was mediocre at best. The warranty staff came across a genuine until real work orders were submitted. I will not recommend Lennar as a builder or finance option to anyone. The sad fact is, there are several interested home buyers, that we know, that I can't refer to Lennar. ... More

Our experience was very stressful and unpleasant. We are still waiting for return from Lennar for the a double trip for our inspector who could not get into the house do his part because the sales person did not provide access to the house as he promised. It was a total mess from the day we stepped into the model home utill the closing day.

Do your homework. Use another builder!

I chose the Groves specifically because of the trees and Lennar because they leave natural trees in the back yard. Well all 4 of the 80 ft trees have died within 4 months of purchasing the property. So now I am stuck with thousands of dollars of tree removal bills plus thousands more in replacement costs because the HOA requires a specific number of trees in the back yard. Seems like Lennar could do a better job of assuring the trees are in a viable state when the house is complete. The arborists seems to think that the grade/depth of the soil in the back yard caused the trees to die. Something that the builder should be aware of. ... More

Overall I like my home but not happy with windows, Shelves.

The experience was ok. The communication from our loan officer and the representative to help us buy the home was absolutely terrible. Did not explain the process to us at all and our loan officer would randomly email us at night and tell us we had to have the email responded to by the next morning. We felt in the dark all the way up to the day we were buying the house. We had no idea how much money we needed for closing and it was a very stressful time. Lost quite a few nights of sleep over stressing over our purchase. The builder and warranty lady were a pleasure to work with. But the loan officer and representative were terrible. Not very responsive or great with communication. ... More

Initially it started out wonderful. However, once I decided to purchase and made my deposit, the communication went bad meaning I had to four people emailing me to send them the same info. I had to include all four of them in an email asking why don't they communicate with each other. I had the mortgage person, the mortgage assistance person, the realtor and the assistant of the assistant emailing me. The next thing was emailing me last minute for information I already send but they claim they did not get it or it was sent to the assistant who did not send it over to the mortgage person. Then the assistant asking me for letter from my job needing a specific date of me moving in. It was a mess. The left hand does not know what the right hand is doing. ... More

The buying process was very bad. Communication issues, not reasonable demands, lots of uncertainty... it was very stressfully to me and my wife. The company retains the whole process, from mortgage to title, insurance. I was expecting more in terms of building quality. The soundproofing is very questionable. Outside noises specially but also internal noises from baths can be heard all over the house, something that was not an issue in my older houses and apartments. The small issues were fixed after some weeks.

My sales associate Kasey was awesome and super helpful! The home itself is ok as far as workmanship goes, you can clearly see the building crews have no cares about the quality of work when building the homes.

The loan officer I worked with was great, and his assistant was a problem. Others on the mortgage team were good too. Many of the fixtures in the house are of very poor quality: toilets, faucets, etc. The stairs into the attic are a REAL PROBLEM. You have to get 10 feet up on a ladder to even reach the attic ladder, and then you have to pull so hard that falling is a real danger.

Overall, we are not very impressed with our Lennar home. We did get it for a good price, be we expected more for our money. We especially expected what was here to be in much better shape and quality. Things look very rushed and sloppy all around our house. Paint splatters everywhere, drywall looks very bad in places, yard is a mess with trash and debris left behind everywhere. It is quite disappointing with the amount of things we have had to do ourselves just to make the house presentable, and there is still a lot we have the clean and make better. Overall we are disappointed with the finished product and would not recommend Lennar. ... More

Overall; for the price paid, expected better. No warranty on landscaping, poor quality in trees and lawn; after two weeks of moving in; 80% landscaping had to be replaced. Elevation of backyard was poor; created a swampy mud hole; as far as the home design; no upgrades were available to choose from just a basic package with 3 different exterior designs. Not a fan of the security devices that come with home , so we purchased another brand / vendor. Best to take your time and really compare builders vs value.

I expected more from the builder in the construction for the home the materials do not look so great as they show in the model. For the price I expected more but we got so overwhelmed and at the end we only want to closed the deal. For my experience I will not say more.

There was a lot of issue wrong inside the home that needed to be fixed/repaired. The home seem to have been built rushed and the customer service is very low to resolve concerns brought to attention.

Good response to issues. However too many issues. Poor workmanship and materials. Shelves are separating from their supports. Wall materials are so poor they would not support hanging even small objects. Dishwasher controls difficult to use. Master bath tiles separating from the wall. Caulking cracking and separating. Overall very poor and was a poor choice when choosing a builder. Will never make that mistake again.

Should have took my time when buying, checked all of my options.

The finish work is not that great and when you in your work order and they come out to fix their mistakes they make it worse and so you just end up giving up. Most of them do not speak English so you can't communicate with them.

Our experience with Lennar was quite positive throughout the building process up until the point of our final walk-through and the days following. Many cosmetic issues were documented before closing but not fixed until we contacted higher ups. These repairs ended up taking months instead of days like our neighbors experienced.

I should not have to go through my Home Owners assn to get my curb repaired. It is cracking and should last more than a few months. It should be handled by Lennar through the HOA.

House layout is perfect and also de location. But builder just made lots of silly mistakes. First and most biggest mistake was electrical breakers and wiring’s were badly installed so after two weeks of moving in power went off very 15-30 minutes. Second big mistake done by builder washer water hoses were installed wrong. Only hot water was coming in. Third mistake and as of today I am still waiting for a response of the builder; drawers and cabinet doors are cracking up and master bedroom bath drawers were in bad conditions since previous inspection and have not been replaced. Forth mistake the grass was not properly maintained and now after 30’days of me watering and trying to make it grow it is still turning yellow. There were other little things that also needed replacement but they were addressed rapidly. ... More

Chaotic purchase. Their in house mortgage/underwriting has poor communication overall but the customer-facing people were great. The house itself is beautiful, but really frustrated with the patio especially. When I walked through the first time it looked as if the patio floods during heavy rains and I asked the builder about it and he assured me it was all construction dirt….. turns out that the patio definitely floods when it rains. Small construction/finishing errors throughout the house that aren’t huge but definitely do your walkthroughs in person and be as picky as possible. We couldn’t walk ours in person due to time/distance constraints. ... More

Sinc the closing, more and more problems have appeared.... Ugh

The sales rep, Jimmy, over committed before sigining the sale agreement. Couple of key information provided prior to the sale, which drives our decision making to invest in the house, were incorrect. This unfolded to us as we went through Lennar's mortgage process for ex., sellers credit provided is of no use, as they artificially inflate the interest rate and then apply all the credits against discount points to lower interest rate to match market rate provided by other lenders (so this is literally a rip off, as it nullifies the benefit of sellers credit, which was one of the prime reason for us to go with Lennar). The sales rep also told us prior to sale that if there is any unused sellers credit after buying discount points, it is ours to keep and can be applied to lower the house cost or anything else. But that isn't true, which we learnt later on is not allowed by housing laws. So overall do your own research first before going with this builder. Working with the mortgage specialist (Rhonda) wasn't a good experience either - slow response, not providing details as requested, etc. Hence switched to external lender. ... More

Lennar has affordable homes but terrible customer experience. I had the run around with the lender from day one (even lasted after I closed). If you are a person doing this without an experienced realtor, I beg you to reconsider. Your realtor won’t get the full 3% but they will help you navigate the many issues you’ll run into with Lennar’s in house lender. I wanted to go with a different lender but the deals offered by Lennar were better. The quality of my home seems to be fine. And the deal was amazing but I have spent so much money to buy necessities that should have been included. If you’re buying in houston, negotiate gutters and an irrigation system. They’re terribly expensive but needed. My first home, built in Chicago, was a different process and actually really a great experience. I’m not sure why I had such a problem this time. I would advise you to shop around good before choosing Lennar in Houston. Also get everything in writing. Everything! ... More

The communication with client could have been better.