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Lennar Reviews in Houston, TX

What Houston Homeowners Have to Say About Lennar.

Read all 1056 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.8 out of 5 stars in Houston Area

1056 Reviews in Houston Area

Ratings by Category

Overall 3.8

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.8

Lennar in Houston Area

View Homes

Customer Reviews

Happy buyer

  • Kemo D.
  • Verified Homebuyer
  • April 04, 2023
  • Hockley, TX

I love my Lennar home. The community is in a great location. We have access to a big park and the mall is only 8 minutes away. Our area will continue to develop over the next decade and I’m looking forward to the future. For anyone who’s looking to buy a brand new home I would recommend Lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer Experience was like pulling teeth.

  • Douglass K.
  • Verified Homebuyer
  • April 04, 2023
  • Porter, TX

Terrible customer service. Can’t get anyone to answer calls, still haven’t gotten my mortgage situated. Yard was done terribly.

Lennar responded:
Hi Douglass, thank you for your review, we appreciate your feedback. If there is anything outstanding that we can assist you with going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Overall good

  • Yash C.
  • Verified Homebuyer
  • March 28, 2023
  • Hockley, TX

Good deals; thoughtful design, good material used it seems For Workmanship and quality, we will ha e to wait for a year to see how things turn out.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Home Sweet Home

  • Guadalupe T.
  • Verified Homebuyer
  • March 28, 2023
  • Hockley, TX

The home is beautiful and we have enjoyed settling in. The home is spacious and laminate throughout is helpful as far as cleaning. My constructive criticism is as follows. The fresh air intake that is built in is terrible. Anytime anyone around is grilling or smoking outside, the odor ends up inside. A lot of the paint is flaking off in spots so the quality might not be the best. Shower walls are flimsy so be careful. We appreciate the timely manner in which things have been fixed, David is on top of things. We look forward to enjoying our home for many years to come.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Construction and quality was sub standard, lots of issues till closing

  • Anonymous
  • Verified Homebuyer
  • March 28, 2023
  • Fulshear, TX

I have bought 3 houses with Lennar so far, but I am done with them and not going to buy and will discourage new buyers

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 3

My experience with Ray was HORRIFIC. The team was made fully aware of my situation.

  • Tiffany C.
  • Verified Homebuyer
  • March 24, 2023
  • Hockley, TX

It did not go well at closing. I had a tough time with Ashley's teammate. I finally had to escalate the situation to their boss, so I could close on the day matthew said after calling me when I was on the way there. Ashley was honest and said it may not happen, but Matthew said otherwise. I would never want anyone to go through what I experienced. I also have noticed some things that wasn't actually handled well but I signed off on the 2nd walkthrough.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 4

Lennar Mortgage was a terrible experience

  • Virgil H.
  • Verified Homebuyer
  • March 23, 2023
  • Conroe, TX

I absolutely hated dealing with Lennar Mortgage, you kept checking my credit score which made it go lower in order to charge me a higher interest rate. Dealing with LM is like dealing with the devil. The worst experience I've had in many years.

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 4

Unbelievable

  • Stephanie T.
  • Verified Homebuyer
  • March 21, 2023
  • Hockley, TX

Where should I start.. From start to finish it has been a NIGHTMARE…BTW Lennar Mortgage is the WORST EVER !!! #NeverAgain. #Run

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Sales notified Lennar that the subs were using our power after we closed escrow and we got a high bill even though we had not moved in

  • Reynolds L.
  • Verified Homebuyer
  • March 21, 2023
  • Hockley, TX

Good value for the product we received

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

New home!

  • Allison G.
  • Verified Homebuyer
  • March 21, 2023
  • Hockley, TX

Lennar is more than your basic home builder. Our home included sprinklers, a keypad lock, garage door opener, and all appliances, including a washer and dryer! We are really blessed with this home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Love my new home!

  • Sharon C.
  • Verified Homebuyer
  • March 21, 2023
  • Porter, TX

The service received has been exceptional. Everyone has been helpful and responsive. Now, my not to good experience has been to received the home dirty and having to do service tickets. Other than that, I love my new home.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Realtor

  • William V.
  • Verified Homebuyer
  • March 17, 2023
  • Baytown, TX

Title side and portal are not recommended. Plus 2% commissions is just wrong

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Ok for my first home

  • Justin H.
  • Verified Homebuyer
  • March 15, 2023
  • Katy, TX

The experience was not really good did not keep us updated with the home, and closing was a mess.

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Excellent Experience

  • Reynier P.
  • Verified Homebuyer
  • March 14, 2023
  • Porter, TX

Excellent customer service. The entire process went as planned. Excellent communication at all times. Our Loan Officer Stephen was amazing. He really knows his work and everything was very close to the estimate. The project Manager Thomas was also amazing. The house was delivered by the schedule and the end result was amazing. We are extremely happy with our home. Thank you Lennar Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I'm really happy about process and the build

  • Anonymous
  • Verified Homebuyer
  • March 14, 2023
  • Fulshear, TX

Great response. Supportive. Comes with Ring security and few other nice technologies.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

1st time was a breeze

  • Anonymous
  • Verified Homebuyer
  • March 14, 2023
  • Rosharon, TX

Lennar was incredibly responsive throughout the process. From sales, AJ assessed my needs and proactively suggested I view my new home although it was not the home I inquired about. Sandra was accessible and available to answer my questions at any time regarding financing. Danielle was great during the inspections/walk through process and Todd + his team rocked all the fixes needed for move in. Closing day Sherrie went above and beyond to make sure I understood everything was patient and knowledgeable regarding every question I had. Thanking Lennar and I would absolutely recommend this team ...

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Monica, Michelle, and Diane were all great!

  • Kevin C.
  • Verified Homebuyer
  • March 12, 2023
  • Hockley, TX

Monica, Michelle, and Diane were all great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

NA

  • Alicia L.
  • Verified Homebuyer
  • February 28, 2023
  • New Caney, TX

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

Lennar responded:
Hello Alicia and thank you for sharing your feedback. We are sorry for the issues you had to face in your first months of ownership. Please do not hesitate to contact us directly at Lennarcares@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Great buying experience, flaws from new construction.

  • Anonymous
  • Verified Homebuyer
  • February 28, 2023
  • Hockley, TX

I had a great buying experience from Steve, he got me the price i wanted and actually listen to what i was looking for in a home when i came in. Didn’t feel rushed or pressured at all. He was awesome! After buying the home i did have 2 issues that needed major repair with plumbing and electrical. There were a lot of minor cosmetic issues i thought were addressed after the final walk through. Overall we are content with our purchase, however could spend more time doing QC before delivering final product to the customer.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

excruciating debilitating pain

  • Robin T.
  • Verified Homebuyer
  • February 25, 2023
  • Hockley, TX

the floors in this home are so hard that have been in excruciating pain since moving in and I consider this house unlivable! if I could trade it in I would it. I cannot recommend anyone buy a home from lennar if this is the type of flooring that will be in your home. the pain I am in out weighs any good. I will say that responsiveness has been quick but no avail. The overall home buying experience besides a few delays was pretty good the salesperson James was very helpful and patient, and I felt Diana who did the walk through was trustworthy, but again, the flooring is so awful I would have ...

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 5

Great people to work with

  • Qassim H.
  • Verified Homebuyer
  • February 21, 2023
  • Hockley, TX

David well explained everything and was always there to help.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Satisfied

  • David B.
  • Verified Homebuyer
  • February 14, 2023
  • Magnolia, TX

Fred along with Lennar Mortgage made the experience great through the hole. I was on contract. Hats off to construction as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ok

  • Anonymous
  • Verified Homebuyer
  • February 14, 2023
  • Baytown, TX

Make sure you double check everything on your final walk through. Builders don’t care about craftsmanship.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 4

Sales and Mortgage divisions nightmares

  • Cynthia D.
  • Verified Homebuyer
  • February 14, 2023
  • Baytown, TX

Our sales agent lied about mortgage rate multiple times and then lied she never stated she had given us such a quote. I, the presence of my real estate agent, had repeated the quote several times back to her prior to shaking hands on the deal. She even had called a supervisor regarding our offer in front of us. She then stated it had been approved. When we had the contract a few hours later we were shocked to find the rate a point higher. When we called the mortgage agent she clarified it was to we 0.76 point higher, but still not the rate of 4.99%. No one could explain the reason for the ...

Lennar responded:
Good morning Cynthia, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Very sloppy and feels unfinished

  • Ryan Y.
  • Verified Homebuyer
  • February 07, 2023
  • Baytown, TX

Overall, we are not very impressed with our Lennar home. We did get it for a good price, be we expected more for our money. We especially expected what was here to be in much better shape and quality. Things look very rushed and sloppy all around our house. Paint splatters everywhere, drywall looks very bad in places, yard is a mess with trash and debris left behind everywhere. It is quite disappointing with the amount of things we have had to do ourselves just to make the house presentable, and there is still a lot we have the clean and make better. Overall we are disappointed with the ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 4