Lennar Reviews in Houston, TX

Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for

First off , this was my first home and I was very excited . I began noticing workmanship problems throughout the building process with half done work . I noted several things like literally a slanted front door install, slanted kitchen window and framing . Leaking dinning room window, hole in stairs and carpet placed over . Those are just the things that presented before closing. I have been in my home now 8 weeks and recently discovered in the building process a giant nail was stabbed into a drain line in my laundry room which leaked for 8 weeks before it showed itself . I have had nothing but warranty request after warranty request since moving in . As soon as the housing market gets better I will be selling this lennar home and moving elsewhere with a better builder. ... More

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all carpets because too lazy to put plastic down. Even had ants coming up from one gap in vinyl floor and forming line to another gap. Thankfully, there is one good person in warranty/service group (Rich) who has been helpful in addressing these issues and a couple of good but clearly overworked construction managers (Eric and Jared) when the best work was done on the home. ... More

Warranty items are not addressed in a timely manner and numerous quality issues.

Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass

Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

I will not be recommending lennar to anyone. The experience of buying a new hour was ruined by Leeca and John B. I was appalled at the way they treated and talked to me throughout the whole process. It was bad. My realtor is not even taking clients to lennar anymore.

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the customer care staff. They were actually the only people that were professional and willing to assist. ... More

More training needed between lennar mort and the sales team. Different options and incentives were originally offered until signing then withdrawn

The whole experience felt like buying a used car. first and last doing business with Lennar.

Brandy was a horrible sales person. Customer service was horrible they would talk over you make you feel like you’re dumb when it came to paperwork When I closed on my house the landscaping was horrible. I couldn’t even take a picture because it looked so bad. On my final walk we were told they would replace the whole thing. I would never buy a Lennar home again

The mortgage and title company were both an absolute nightmare to work with, horrible communication, not disclosing things properly, and the layout of how things were going to work, were not at all in the order/flow. Everything was very confusing. This was the worst new home process I have ever seen. The new home concierge that we were told to contact never responded to emails. Mystic is the warranty rep, she has been awesome in following up and staying on top of items needed to be fixed (there has been a lot.) If I had only dealt with Mystic, would get 5 stars. We still have some unresolved warranty issues, I am certain they will get corrected. ... More

Been waiting on someone to come and fill up the utilities trench that sunk after a little rain. There's a big hole that stretches all along my back fence where utilities run. I was told they were going to come and fill it and so far nothing. I've been living here since January 25th.. The cheap floor planks are peeling off the floor also.. Osciel T.

Balmoral is a very nice community. However, if buying from Lennar there are things a person should be aware of/pay attention to small details…such as in most Lennar homes they install one extremely small sink in the Master Bedroom. There are no gutters on the Lennar homes in our sub-development and we had to pay for after market gutter installation. The wooden fence installed is of poor quality with many holes and/or damage planks. Also, Lennar advertises the garage can fit large trucks…this is not a true statement. The garage can only fit cars and possibly a small SUV/truck. We closed on our house and arrived to all the red tape still in the house. Ask for repair people to take care of issues, it has been two months and we are still awaiting a response. Was supposed to receive new appliances, however, the dishwasher installed was grimy, moldy, soiled, and appears to be used. Asked for a replacement, and it arrived damaged. Was told it could take a month to receive a new dishwasher. It has been over a month and we are still awaiting our replacement dishwasher. Pilot light on water heater kept going out. Repair guy came 3 times within a week and finally replaced a part that appears to have fixed the issue. Note: When we called for warranty we were told the unit was in service/warranty started November 2022, however home was not completed until June 2023, and we did not purchase the home until June 2023. The air conditioner unit installed does work however, sounds like a freight train. Builders left trash and chunks of broken concrete on the property…asked for it to be removed at the beginning of June…it has been almost two months and we are still awaiting for the items to be removed. Driveway concrete developed holes within the first month in the house. I have purchased/built several homes within my lifetime and I can honestly say this has been my worst experience. ... More

This wasn’t the experience I was expecting as a first time home buyer. So truly, as a first time buyer, it’s disappointing. The only good thing about it all was working with the salesperson. Amanda was friendly and responsive. However, a rocky start with the lender as she was completely unresponsive. It took a couple weeks before I was told she wasn’t with the company and had to begin over with someone new. So overall, wouldn’t recommend. It felt rushed and when final walk through date arrived, it felt deceiving because I was told some issues that the home inspector found on his report had been “fixed” during the week prior. I’m dealing with things now that apparently weren’t. I felt I couldn’t get the home inspector to return and check b/c closing was on the same date as final walk through & was told I’d lose the rate that was part of the sale in January if we waited any longer (even though it had already been extended once). My only positive thought is that this will not be my forever home and this was a lesson learned for me. ... More

Quality was bad. It was not unto Lennar standard. I will never buy again from Lennar.

Tape and bed seams visible throughout house, front column bricks crooked, light fixtures fell out of ceiling, fence gate won't open or close

The sells guy was awesome, still, the house was late, the rate was changed even if we had lock it, and the landscape job of the house is terrible.

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

Lennar builds homes very quickly and is more than willing to put out fires for the time they are required after the build than to do a quality job and hold their contractors to a higher standard. These homes could be so beautiful as they do use quality materials but everything is so rushed and sloppy. We were also pushed into using a "trusted" lender which was a nightmare. The numbers were wrong several times to the point that the mobile notary that was at our house in a different state refused to notarize the closing paperwork. Our sales agent from Lennar was nice but made promises the company did not keep. The sod is haphazardly thrown down and looks terrible. I will never buy another Lennar home and will never recommend them. I hope you have found this review helpful. I normally do not give bad reviews but with something as important as a home I do not want anyone to make the same mistake we did. ... More

I bought my house at the highest value and two months later I see other houses that look exactly like mine decrease by almost 20k. I understand it’s all about the market but that was drastic. The craftsmanship is ok but I notice the very small details that aren’t up to par. None of the air vent squares are straight and are slanted awkwardly. The sprinklers don’t work and I already called to put in an order and it was very bad customer service. The paint is chipped in some places. The layout is horrible. Yes it’s updated counters but the counters are so small it’s quite pointless. The driveway is the worst! Two car garage (barely) 1 car driveway which is horrible horrible horrible!!!! Love the idea, the style, just horrible layout and attention to details. ... More

I wish I would read the reviews about Lennar before buying my home from this company.

This was a horrible home purchase experience. It was hard to get a person to call you back. We had to do a virtual closing and it was awful, the first person we called at the Virtual Closing hung up on use when we didn't get connected fast enough. Then we had to find someone at Lennar who could tell how to get back into the Que since this was already paid for by Lennar. We couldn't ask any questions because it was just the notary on the call. Horrible. After we got moved in our air conditioner did not cool! Lennar has you scan a code if you have any problems and that called us back to help us was rude. The air conditioner had a leak in a coil. It took 3 trips from the air conditioning company to finally be repaired. There are a few minor problems in the house but don't want to call and have them fixed due to the unwillingness of the person we had that received the service request not being helpful! ... More