Lennar Reviews in Houston, TX

My construction manager was amazing, in general customer service has been great.

I liked the representative. She went above and beyond to help us and make us happy but when it came to the construction it was finish quick and we will fix it once we close on the house. I have been having major problems with the subfloor (it creaks). This is NOT my first home that I have built and for someone to tell me all homes creak, yes they do, OLD HOMES not brand new construction homes. Then, there is the issue with the sheetrock. It is beginning to bulge out, again all these issues are things that shouldn't be happening within 2 months of living there. On the contrary to the construction, their customer service is excellent. They come and fix what is wrong within a weeks time. Overall, I love my home. ... More

My Lennar dream home turned into a nightmare. Drain lines backed up into the house . Had to have them cleaned out 3 times in the first month. Electrical plug-ins and light switches are in the wrong place on the walls. Cabinet doors installed wrong. Stove is unlevel. I could go on and on but I'm running out of room to write.

The best part of our experience was the customer care rep, Mystic. She has been very helpful and understanding with our concerns and issue.

Lizz my sales agent was amazing, she helped out with every step in the process , always had an answer for me and always in a timely manner, great communication and updates!

The flooring in my house was a complete catastrophic failure. Everything else was done well. The build suffered a great deal from having the flooring installed so terribly. There’s nothing that can be done to fix the issue other than rip it all out and put new flooring in correctly. It’s pretty sad. Now I have to have someone come rip it all out and do it correctly.

Definitely would like to refer friends

Our experience buying a Lennar House was a Nightmare! And 8 weeks after moving in, our nightmare continues. Trust me when I say, dont buy with Lennar, keep looking find your dream home, they crushed our dreams.

The sales persons are very professional, kind, responsible, and reliable.

Be cautious in using this builder. Haven’t proven themselves trustworthy.

Great floor plan. Responsive when warranty items were reported. Minor issues that could be improved for future buyers, but overall we like the new home.

I like their loan process; especially their loan officer, Stephen, who helped me in every step to get my loan going forward smoothly, I also like the warm environments in every room of Lennar house bring to my family!

Be sure to follow up with issues of concerns.

I would never recommend Lennar to any home buyer. The overall experience was so poor and this is my 4th home purchase. So many things went wrong with this home purchase from day one up until the closing day. I will NEVER buy a home with Lennar again and I would NEVER recommend them.

I did not have a good experience with this company. It started out great. Danielle, Doug and Alex was awesome. I had a huge problem with Amy my loan processor. I was starting to think I was discriminated against. Overall, we finally got the kinks worked out. I would not recommend Lennar Mortgage to anyone. I am missing 2 of my cabinet drawers. My outlets in bathrooms do not work. I will reach out to Alex about this problem. My floor baseboard in Master bedroom is still noisy after my home inspector noted it in the report. They were supposed to fix it.

As a first time home buyer , I never thought that getting a house is unbelievable but we made through it smoothly from inquiries, appointments and closing. staffs are great and their websites and apps used are both user friendly. We are at home at lennar.

Communication via lender was scares - little to none The day of closing didn’t know if I was going to close or not due to lack of communication finally 2 hours after my set closing time I got a call and they told me that they were working on it and they would let me know by 5 , 5 rolled around and still nothing. The builders pushed my closing date from , 2/28 to 2/25 at the very beginning of the loan process no big deal but they didn’t communicate that with the lender so the lender thought they had more time to work my file. No only was the house not ready to close, there where things not done on the house. Both my initial and final walk where a joke as things needed to be done and on closing day when I was handed my keys i had no sod ground was not grated before sod was thrown the day after closing so the ground is uneven and feels like quicksand even to this day a month after closing (the CSR added a drain pipe to help with the water flow in the grass but we still have the unevenness and still is like quick sand , behind the back fence just drops down so when you water the dirt just washes away and we have holes under the fence line) no cabinet doors and damaged drawer (they grabbed a cracked/damaged cabinet and drawer from a different house and installed it in mine) , a giant hole in the wall in the hallway wall where a lite switch was suppose to go, so no hallway light, foundation on the side of the house was cracked and honeycombed did not look very nice on the eyes. They peanut buttered cracks in the siding when it was broke off thinking we would be okay with the look of it Just overall construction was poorly handled and done. The biggest excuse I head was DUE TO COVID. I will never recommend Lennar to anyone I know. ... More

They respond quickly to any request

Quality of the home is great but I was quite disappointed with the communication of the builder. I got almost no updates unless I pushed really hard. I also was amused by the fact that the home didn't come with a fridge for the asking price.

Some issues along the way but that's to be expected during any new home buying experience. Very responsive to any issues that have come up.

Lennar touts its next gen line of homes. The design is good but the construction process and closing process are poor. There needs to be more supervision and follow up on the Project Manager. They rush to close but provide homes that are incomplete and have to go through a tedious exception process through a customer care coordinator to complete repairs after close who is not quick on following up and coordinating issues. They are polite. However, Verbal acknowledgements and texts are made but poor follow through and accountability. They come and fix some things ignoring other concerns Then they try to close tickets without fully completing the work. There are several homes in this subdivision that have had issues. Not a good customer experience at all. Two months later I still have several concerns. Only after complaining a lot there Management gets involved and resolves issues. A customer should not have to go through all the hassles. ... More

Great people smooth transition olmost on time, on delivering .

My experience was horrible since we felt were forced to sign on a house that wasnt to our liking. I had a better experience with KB homes then Lennar. I expected more from Lennar since theyre "BETTER" then KB homes but my experience with KB was excellent compared to Lennar. My home feels like it was slapped together just for us to sign and move in.

Was not happy with the quality of work Lennar provided in building a home as far as correct the mistakes I was informed by supervisor that the labor in Texas is you get what you get

Very lucky to meet the helpful sweet sales rep, Melissa, who was and is still always available to assist. Great problem solver and very resourceful. She shared her expertise when I had to select the plot, elevation, counters and cabinets. We sat on her office floor past 7PM, brainstorming and making the best choices for me! I got regular updates, pictures throughout the construction from Aug 2021 till closing in Jan 2022. When we hit a little bump with an area of the house a night before closing, I called her in panic. She stayed on the phone with me but also made other calls addressing the issue. Despite it being her day off and family dinner time. That’s called going above and beyond!! Other Sendero neighbors speak kindly of her too! The overall quality of the house is good, with great workmanship! I appreciate construction manager, Matt and the crews for ensuring it!!! Also love my master bath, double paned windows, blinds, flooring and cabinets! Beautiful front door too! I do not like the interior doors -terrible finishing. The pantry shelves sag in the middle :-( Quality of some materials not the best. Kitchen sink and faucet are too basic. I wish I could upgrade bec the granite countertop is just gorgeous! We had a few changes of CCRs which delayed service requests, but our current CCR, Allison is working very hard to process and having them completed. Great customer service- she does not have an easy job but is always courteous and patient and productive!! Lived in my first Lennar house for 20 years, so I am a second time Lennar customer:-) ... More