Lennar Reviews in Houston, TX

Very bad all departments.

Long story short, I was told several times that an irrigation system would be provided since that was part of what Lennar promised upon the original sales pitch. Multiple people assured me this would be ok and they would take care of it. Then 3 weeks before closing I’m told I wouldn’t be getting it….. If you don’t like it you can get a refund and go elsewhere. Horrible customer service. How can you trust a company that doesn’t make good on their promises? I even wrote my frustrations to the Lennar corp office. Didn’t even get a response. Im very disappointed with the integrity of LENNAR’s personnel. ... More

So we ended a 5 year home search with Lennar in the fantastic neighborhood of the Falls at Green Meadows. Christy the Lennar realtor was fantastic, in fact if it wasn't for her, we would not have been here. The whole team from Lennar has been super, Liz the foreman, Jorge, the customer rep and all the people in the Mortgage Dept were superb !! Now I won't lie and not say that we didnt have some issues, but they are expected and Lennar is doing great in taking care of them. A wonderful Company and fantastic people !

Overall good experience and good builder

Denise was very easy to work with, her customer service is exceptional and she will go extra length to help and answer all questions. Will buy from Denise (sales manager) again and again.

First off , this was my first home and I was very excited . I began noticing workmanship problems throughout the building process with half done work . I noted several things like literally a slanted front door install, slanted kitchen window and framing . Leaking dinning room window, hole in stairs and carpet placed over . Those are just the things that presented before closing. I have been in my home now 8 weeks and recently discovered in the building process a giant nail was stabbed into a drain line in my laundry room which leaked for 8 weeks before it showed itself . I have had nothing but warranty request after warranty request since moving in . As soon as the housing market gets better I will be selling this lennar home and moving elsewhere with a better builder. ... More

It was very poor and difficult to get answers until the deadline, I felt like I was bothering them when I didn’t understand something.

Very straightforward home buying experience.

Level of quality is much lower than what I feel the value of what I paid.

The builder doesn’t care about Quality just quantity

I purchased my home 2 months ago and I fell in love but there were steps taken to make sure I would continue being happy in the home and those were not completed. Walkthrough items never touched and ignored and here we are 2 months later and I can not even operate master bedroom blinds from a walkthrough item unacceptable I work hard to make sure I could afford a nice new home.

Working with Lennar was a great experience, first of all the great quality of the house and the finishing used. They are fantastic !! Second and most important the warm attitude of the Lennar team was a key decision making for my and my family the whole process was really smooth and they guide me every step of the way... kudos for Lennar Team

Me and my friends are great fan of Lennar! But by buying experience was terrible!! I completely understand that pandemic has changed everyone's lives but shouldn't have impacted the buying experience. The sales team was rude, mortgage team was impatient and construction manager was contactless! Just that we need a house to stay close to friends, we have continued with the purchase if not would have quit.

Great experience all around…love my house!

My construction manager was amazing, in general customer service has been great.

I liked the representative. She went above and beyond to help us and make us happy but when it came to the construction it was finish quick and we will fix it once we close on the house. I have been having major problems with the subfloor (it creaks). This is NOT my first home that I have built and for someone to tell me all homes creak, yes they do, OLD HOMES not brand new construction homes. Then, there is the issue with the sheetrock. It is beginning to bulge out, again all these issues are things that shouldn't be happening within 2 months of living there. On the contrary to the construction, their customer service is excellent. They come and fix what is wrong within a weeks time. Overall, I love my home. ... More

My Lennar dream home turned into a nightmare. Drain lines backed up into the house . Had to have them cleaned out 3 times in the first month. Electrical plug-ins and light switches are in the wrong place on the walls. Cabinet doors installed wrong. Stove is unlevel. I could go on and on but I'm running out of room to write.

The best part of our experience was the customer care rep, Mystic. She has been very helpful and understanding with our concerns and issue.

Lizz my sales agent was amazing, she helped out with every step in the process , always had an answer for me and always in a timely manner, great communication and updates!

The flooring in my house was a complete catastrophic failure. Everything else was done well. The build suffered a great deal from having the flooring installed so terribly. There’s nothing that can be done to fix the issue other than rip it all out and put new flooring in correctly. It’s pretty sad. Now I have to have someone come rip it all out and do it correctly.

Definitely would like to refer friends

Our experience buying a Lennar House was a Nightmare! And 8 weeks after moving in, our nightmare continues. Trust me when I say, dont buy with Lennar, keep looking find your dream home, they crushed our dreams.

The sales persons are very professional, kind, responsible, and reliable.

Be cautious in using this builder. Haven’t proven themselves trustworthy.

Great floor plan. Responsive when warranty items were reported. Minor issues that could be improved for future buyers, but overall we like the new home.