
Lennar Reviews in Houston, TX
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Houston Homeowners Have to Say About Lennar.
Read all 877 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
View Homes
Customer Reviews
Poor communication
- Deven D.
- Verified HomeBuyer
- February 07, 2023
- New Caney, TX
Poor communication during buying with sales finance and title people once we gave our Ernest money no one cared to talk anymore it seemed. I had to call and chase people down to get updates and answers and didn’t get that first time home buyer experience pretty much left in the dark till the day we closed and it was all about two minutes of here’s your keys congrats bye But anything after the home buying experience has been great if we have had any issue our ccr has been awesome he stays on top of things and stays in contact with us to give any updates available great customer service on ...
Lennar responded:
Good morning Deven, thank you for your feedback, we appreciate the positive and the not-so-positive as well. We are sorry to hear about the lack of communication with our sales, finance, and title teams. If there is anything you might need moving forward, please do not hesitate to send us a message at CorporateCustomerCare@Lennar.com - Lennar Customer Care.
Total Score 2
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Derrick's Lennar home buying experience
- Derrick Darnell D.
- Verified HomeBuyer
- April 25, 2023
- Hockley, TX
The entire friend end process to buying a home with Lennar was a nightmare dealing with Sandra, Amanda and their manager during the process to get approved for a loan. Had to be some of the worst customer service I've ever experienced. Steve Renshaw was the one exception to a breath of fresh air with his knowledge and professionalism. The home itself looked great and the project manager Dan was great to deal with. Upon moving in we've noticed a few more hiccups here and there, but overall satisfied with the home and neighborhood. They respond quickly to necessary repairs or maintenance
Total Score 2
Quality 3
Trustworthiness 3
Value 5
Responsiveness 4
Bitter Sweet Experience
- James Warren M.
- Verified HomeBuyer
- April 02, 2025
- Hockley, TX
Bought a new home for my mother. Nice house but appraisal was far below the list price causing me to have to Mortgage insurance. The Mortgage company was horrible to deal with. Lied at every turn. Had to use an outside lender to get the deal done. Would never work with Lennar Mortgage company. Had a few cosmetic issues with the house that were fixed immediately.
Lennar responded:
Good afternoon James, Thank you for sharing your experience with us. We’re sorry to hear that the mortgage process did not go smoothly. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.
Please don’t hesitate to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 5
Trustworthiness 1
Value 3
Responsiveness 5
Michelle did a great job
- Glen S.
- Verified HomeBuyer
- May 07, 2024
- Richmond, TX
The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.
Lennar responded:
Good afternoon Glen,
We thank you for sharing your feedback and sincerely apologize for the negative experience you encountered at closing, particularly the issue with the last-minute fee and the delivery of your keys. I have shared your comments with upper management for their review.
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 4
Very unhappy with floor not being leveled. It was to be corrected but still feels the same before purchasing the hours. Not happy
- Rana P.
- Verified HomeBuyer
- March 26, 2024
- Baytown, TX
Not happy with some items that were taped to be repaired in the final walkthrough. After the home was purchase still had an issue with an item that was taped for repair
Lennar responded:
Hi Rana, we apologize for the repairs that were needed during the final walkthrough. Please continue to reach out to us if you need anything else. -Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 5
Responsiveness 5
experience was just ok
- Cherish Ann I.
- Verified HomeBuyer
- November 04, 2023
- New Caney, TX
Lennar has tried to automate too much of the buying process and lost customer service abilities. There was not clear expectations or communication though out the process resulting in a lot of frustration along the way.
Total Score 2
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Lennar Mortgage was a terrible experience
- Virgil Robert H.
- Verified HomeBuyer
- March 23, 2023
- Conroe, TX
I absolutely hated dealing with Lennar Mortgage, you kept checking my credit score which made it go lower in order to charge me a higher interest rate. Dealing with LM is like dealing with the devil. The worst experience I've had in many years.
Total Score 2
Quality 4
Trustworthiness 2
Value 4
Responsiveness 4
Hire home inspection before closing
- Vu N.
- Verified HomeBuyer
- May 27, 2025
- Katy, TX
Lennar charge 2% of the sale price for not closing in time. If you live out of State, Making sure communicate directly to Title Dept that you need mobile closing. Dont trust the Sale agent. I paid $4800 for this matter. It was a trap!
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 5
Realtor
- William V.
- Verified HomeBuyer
- March 17, 2023
- Baytown, TX
Title side and portal are not recommended. Plus 2% commissions is just wrong
Total Score 2
Quality 3
Trustworthiness 3
Value 5
Responsiveness 2
Face to Face integrations were great!
- Michael Alexander C.
- Verified HomeBuyer
- May 20, 2024
- Conroe, TX
Completing the purchase was very touchy, and communication was not the greatest. Now that we are in the home, we are having to move back out due to the flooring issues, and this has made me question the workmanship in other areas of the house. The Customer Sevice representative has been very helpful, but this process is still less than desirable and leaves doubts.
Lennar responded:
Good afternoon Michael,
I sincerely apologize for the difficulties you've encountered throughout this process. I am glad to hear your Customer Care Rep has been very helpful. I will share your concerns with upper management for their review.
Sincerely,
Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
After buying several new homes, this process was the absolute worst!
- Suzanne W.
- Verified HomeBuyer
- May 07, 2024
- League City, TX
Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for
Lennar responded:
Good afternoon Suzanne,
Thank you for your review. We sincerely apologize that the features of our homes haven't met your expectations.
For any issues requiring warranty repairs, we understand the importance of getting them addressed quickly. To expedite the process, you can submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 2
Go to another builder
- Marianne R.
- Verified HomeBuyer
- June 14, 2022
- Katy, TX
First off , this was my first home and I was very excited . I began noticing workmanship problems throughout the building process with half done work . I noted several things like literally a slanted front door install, slanted kitchen window and framing . Leaking dinning room window, hole in stairs and carpet placed over . Those are just the things that presented before closing. I have been in my home now 8 weeks and recently discovered in the building process a giant nail was stabbed into a drain line in my laundry room which leaked for 8 weeks before it showed itself . I have had nothing ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
Poor workmanship and false promises
- Christopher L.
- Verified HomeBuyer
- December 28, 2021
- Rosharon, TX
Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all ...
Lennar responded:
Hi Christopher, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home and the ongoing work of getting these items addressed. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 5
Poor after sales support
- Vicky C.
- Verified HomeBuyer
- July 10, 2019
- Rosenberg, TX
Warranty items are not addressed in a timely manner and numerous quality issues.
Lennar responded:
Hi Vicky, thank you for your feedback. We are sorry for any difficulties you have experienced. Please send us an email with any outstanding items, so we can follow-up for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Mixed feedback
- Anonymous
- Verified HomeBuyer
- September 17, 2024
- New Caney, TX
Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass
Lennar responded:
Good afternoon, thank you for sharing your experience. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Lennar Home
- Melinda M.
- Verified HomeBuyer
- August 15, 2024
- League City, TX
Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.
Lennar responded:
Good afternoon Melinda. Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues with the unfinished repairs from the walkthrough, the increased payment, and the fencing problems. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Experience
- Brandy M.
- Verified HomeBuyer
- June 30, 2024
- Fulshear, TX
I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's ...
Lennar responded:
Good afternoon Brandy, thank you for taking the time to share your experience with us, we are constantly looking to improve our homebuyer's experience, and your comments allow us to identify areas of opportunity. We apologize we did not meet your expectations. We understand how poor communication among our associates can be very frustrating, and we apologize for that. If you have any questions or warranty issues, our Customer Care team is here to help. Simply submit an online request through your Lennar Account for fast and convenient service. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
The lies
- Sam H.
- Verified HomeBuyer
- April 01, 2021
- Crosby, TX
I will not be recommending lennar to anyone. The experience of buying a new hour was ruined by Leeca and John B. I was appalled at the way they treated and talked to me throughout the whole process. It was bad. My realtor is not even taking clients to lennar anymore.
Lennar responded:
Hi Sam, thank you for sharing your experience with us. We would like to apologize for the service you received during the home buying process. If there is anything we can do to help, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Not great or good!
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Katy, TX
Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.
Lennar responded:
Thank you for your feedback about your experience. If you would like us to review anything for you, please send an email to corporatecustomercare@lennar.com with your concerns. We will be happy to review and assist.
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
My experience
- James L.
- Verified HomeBuyer
- May 14, 2025
- Cypress, TX
There was no hot water when we moved in, the washing machine didn't work. The dryer was tripping the breaker, which needed to be replaced. The front door entrance was poorly designed, causing you to get drenched from rain, making it virtually impassible. We requested several times for the front door area to be power washed from excessive dust, it never happened! Stay on top of Lennar for these types of things. That said, they did respond fairly quickly to address most issues. We will have to come out of pocket to fix the rain/front door issue.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
H.P
- Anonymous
- Verified HomeBuyer
- April 16, 2025
- Cypress, TX
Extremely Disappointed with Lennar – Unorganized, Misleading, and Frustrating Experience: My home buying experience with Lennar has been nothing short of disappointing. From the start, I encountered numerous inefficiencies, misinformation, and poor communication—and unfortunately, these are just a few examples among many. 1. Incompetent Lending Process: Lennar outsources its underwriting process to a foreign country, which caused serious delays and inefficiencies. The loan officer provided confusing and inconsistent instructions regarding debt payoff in order to qualify. I was told to ...
Lennar responded:
Good morning, we appreciate you taking the time to share your experience with us. We are sorry to hear about the numerous inefficiencies, misinformation, and poor communication you encountered during your home buying process.m) Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
A lot of appliances not working
- Yue Z.
- Verified HomeBuyer
- March 15, 2025
- Fulshear, TX
Lights blinkers, washers not working, and no water coming out of kitchen faucet.
Lennar responded:
Good afternoon ...
Total Score 2
Quality 1
Trustworthiness 2
Value 4
Responsiveness 2
Very poor quality control, very poor listening skills and rush to complete building
- Benjamin K.
- Verified HomeBuyer
- February 03, 2025
- Katy, TX
Emphasis more on getting the contract signed without proper inspection and taking responsibilities for resolving client's issues. My property had a number of poor finishes and uncompleted snag list of items. This was left for me to arrange post move-in. In addition, I had electrical issues which I was not adequately supported for resolution even though this was a know issue according to the electrical engineer who later fixed the issue. I still have issues to be resolved once I have time to organize it. My experience was a terrible one and would not like it to be repeated.
Lennar responded:
Good afternoon Benjamin. We appreciate you taking the time to share your feedback on your recent Lennar home purchase. We are truly sorry for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 3
Disappointed with Lennar!
- Anonymous
- Verified HomeBuyer
- September 18, 2024
- Manvel, TX
I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the ...
Lennar responded:
Thank you for sharing your feedback and highlighting the communication issues with our different teams. This helps us identify areas where we need to focus more on training to enhance the homebuying ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Lennar lender
- August Caesar T.
- Verified HomeBuyer
- May 24, 2024
- New Caney, TX
More training needed between lennar mort and the sales team. Different options and incentives were originally offered until signing then withdrawn
Lennar responded:
Good afternoon ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.