Lennar Reviews in Houston, TX

I had high expectations when buying from lennar been looking to buy lennar since 2019 i have seen multiple lennar south and west texas neighborhoods but when it came to buying our first home this year 2024 I was very disappointed in lennar, when we went through our inspection walk, our inspector Abdul was great and he helped us find a lot of issues and mistakes with the home, we felt very confident in him that these issues were gonna get resolved. There was damage to the kitchen cabinets, trim that was bulging around the island, doors not properly latching, missing touch ups on the paint and the grass was not evenly laid out. There were many gaps in the grass and some boards on the fence were also missing nails. The driveway and patio concrete was dirty in the back yard. I'm not sure how they prepare the home for move in but our flooring came with scratches and was filthy when we moved in. When we met the construction manager Marcus M., he assured us that everything was going to get fixed and there was no need to have a secondary walk through which we trusted but turned out to be a huge lie and mistake of our part because when we moved into our home none of the items were fixed. I believe that these homes were rushed to built just so that there could be inventory homes to sell. I'm not sure if there is even inspection of the framing and foundation. For the quality of the home, I feel like we overpaid. If anyone is looking to buy a lennar home, I highly recommend you get your own inspector to inspect the building process prior to move in. ... More

Let's start with the workmanship and materials: zero stars. Lennar's work screams sloppy, rushed, and lacks attention to basic details. There were several parts of our home that were left half painted or unpainted. Places that we didn't notice during the final walk through because we had to hurry and get to the closing office. There were cracks around our door locks in which they tried to just paint over it instead of replacing the door. The electrical outlets and AC vents are all installed crooked. The AC in the upstairs rooms were not working. The caulking looked like a 2-year old did it. Just extremely sloppy and uneven in places that it should have been neat. Our ring doorbell camera was caulked and mounted to the door crooked. Within one month we had paint peeling from the back of the house, it literally looked like it was melting away. We have paint separating from the wall frames in the bathroom. All of this and we've only been here for one month. I'm so scared to think about what this house will look like in 5 years. They came to "fix" the paint that was coming off in the back of the house and all they did was paint over it. There's absolutely no primer anywhere, just paint on walls. Trustworthiness: zero stars. We trusted that we would be getting good quality work and we didn't. They simply just made it look presentable for closing day. Because here are three months later and we're constantly finding flaws that should have been acknowledged by the builders. Value for the price paid: zero stars. Responsiveness to issues: Allison would not let my realtor (who happens to be my sister in law) join in on the blue tape walk. That was the first red flag. Why wouldn't you let a first time homebuyer's advocated join in on the walk through? So my sister ended up coming in afterwards and making her own notes and checking for things that she knew Allison didn't check for, like toe kicks, messed up caulking, mismatched paint colors on the walls etc. When we gave the list to Allison and Matt, they pretty much disregarded it and only fixed what was on THEIR list of things to fix. The toe kicks were a mess by the way. Allison was working with us on our service requests, all I can say is I'm glad she isn't anymore. Thank God for Jose. Allison took forever to respond to emails and answer questions. Never answered the phone. She constantly asked for pictures of the problems as if we didn't already send them. I had a video call with one of the Lennar representatives to address some workmanship issues where he took pictures from his phone. A week later, Allison is asking us for the exact same pictures. Like, what were you all doing for an entire week besides not communicating with each other because you already have the pictures on file. For two weeks she was supposed to bring the paint coupon that they didn't give us when we got our keys, and she never brought it. Instead we got a message from Jose saying that he would be working with us going forward. I voiced my frustrations and concerns to him and he began working immediately. He brought the paint coupon which I had been begging for, and set up the painters, electrician, AC people, and FS Blinds to come to my house all within one week! He is simply amazing. Another person that left a bad taste in our mouths was Matt. Matt was the building manager or whatever he called himself. He spent too much time talking, and not enough time listening. There were multiple times we would be in the neighborhood checking on the progress of the house and he would just drive right by us as if he didn't see us. No slight wave, no "hey", or anything. It was clear that he didn't want to be bothered and that made us feel like we couldn't voice our concerns to him. He was super stand offish and not easy to talk to. We didn't even feel comfortable talking to him seeing the way he always avoided us. I'll never forget, two days before closing we went to look at the house. When we got there we saw Matt pulling off. Per usual, he didn't stop to speak, say hi, or see if we needed anything, just drove right off like we were invisible. We noticed that all of the doors to the house were locked. We called Matt to come open the door for us and he said that he was "too far" to turn around and come back. But we literally just saw him leave when we pulled up so we knew he was lying. At that moment, I knew I could never trust anything he said if he would lie about something like that. The only time Matt was nice to us was when we FIRST met him. Duh, because he didn't want to show his true colors right off the bat. We couldn't believe how he ignored us every time we saw him thereafter. But it is what it is. In conclusion, I wouldn't purchase another home from Lennar if they were selling it for $20. We were robbed of the excitement from our first home buying experience due to the rudeness and lack of knowledge from the Lennar representatives and for that, I am counting down the days until we can retry this whole process again with a more competent builder. ... More

I absolutely love my home. The experience with Lennar Lenders was horrible to say the least. Communication was terrible and the constant arguing between my realtor and the lender was so unprofessional via email was just over the top. I ended up going with a different lending company and everything from that point on was AMAZING. I received daily updates and the lenders made sure to keep me informed via phone calls and emails. The incentives were even better. Do your research and remember you are important and also that you do not have to go through Lennar Lenders for incentives.

Poor communication during buying with sales finance and title people once we gave our Ernest money no one cared to talk anymore it seemed. I had to call and chase people down to get updates and answers and didn’t get that first time home buyer experience pretty much left in the dark till the day we closed and it was all about two minutes of here’s your keys congrats bye But anything after the home buying experience has been great if we have had any issue our ccr has been awesome he stays on top of things and stays in contact with us to give any updates available great customer service on his end ... More

The entire friend end process to buying a home with Lennar was a nightmare dealing with Sandra, Amanda and their manager during the process to get approved for a loan. Had to be some of the worst customer service I've ever experienced. Steve Renshaw was the one exception to a breath of fresh air with his knowledge and professionalism. The home itself looked great and the project manager Dan was great to deal with. Upon moving in we've noticed a few more hiccups here and there, but overall satisfied with the home and neighborhood. They respond quickly to necessary repairs or maintenance

Bought a new home for my mother. Nice house but appraisal was far below the list price causing me to have to Mortgage insurance. The Mortgage company was horrible to deal with. Lied at every turn. Had to use an outside lender to get the deal done. Would never work with Lennar Mortgage company. Had a few cosmetic issues with the house that were fixed immediately.

The home purchase with our loan officer was great. The closing process was very disappointing. We were denied our keys after closing because of a $49.00 last minute fee by the title company. Never do business with Lennar again and will not recommend to my other investors.

Not happy with some items that were taped to be repaired in the final walkthrough. After the home was purchase still had an issue with an item that was taped for repair

Lennar has tried to automate too much of the buying process and lost customer service abilities. There was not clear expectations or communication though out the process resulting in a lot of frustration along the way.

I absolutely hated dealing with Lennar Mortgage, you kept checking my credit score which made it go lower in order to charge me a higher interest rate. Dealing with LM is like dealing with the devil. The worst experience I've had in many years.

Lennar charge 2% of the sale price for not closing in time. If you live out of State, Making sure communicate directly to Title Dept that you need mobile closing. Dont trust the Sale agent. I paid $4800 for this matter. It was a trap!

Title side and portal are not recommended. Plus 2% commissions is just wrong

Completing the purchase was very touchy, and communication was not the greatest. Now that we are in the home, we are having to move back out due to the flooring issues, and this has made me question the workmanship in other areas of the house. The Customer Sevice representative has been very helpful, but this process is still less than desirable and leaves doubts.

Building with Lennar was the absolute worst experience. The home was 5 months late. No ability to change or pick out anything. I call it the Walmart of new homes. You get what you pay for

First off , this was my first home and I was very excited . I began noticing workmanship problems throughout the building process with half done work . I noted several things like literally a slanted front door install, slanted kitchen window and framing . Leaking dinning room window, hole in stairs and carpet placed over . Those are just the things that presented before closing. I have been in my home now 8 weeks and recently discovered in the building process a giant nail was stabbed into a drain line in my laundry room which leaked for 8 weeks before it showed itself . I have had nothing but warranty request after warranty request since moving in . As soon as the housing market gets better I will be selling this lennar home and moving elsewhere with a better builder. ... More

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all carpets because too lazy to put plastic down. Even had ants coming up from one gap in vinyl floor and forming line to another gap. Thankfully, there is one good person in warranty/service group (Rich) who has been helpful in addressing these issues and a couple of good but clearly overworked construction managers (Eric and Jared) when the best work was done on the home. ... More

Warranty items are not addressed in a timely manner and numerous quality issues.

Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass

Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

I will not be recommending lennar to anyone. The experience of buying a new hour was ruined by Leeca and John B. I was appalled at the way they treated and talked to me throughout the whole process. It was bad. My realtor is not even taking clients to lennar anymore.

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

This was my first home purchase, and I’m disappointed that it hasn’t been the exciting milestone I imagined. The contract and application process felt rushed and poorly explained, and the closing experience was overwhelming and rushed. Since moving in, I’ve noticed numerous issues that suggest the builder cut corners, and the overall quality of the home doesn’t reflect the high cost I paid. It feels like I’m overpaying for something that wasn’t built to last. While this is meant to be my starter home, I will never trust Lennar Builders again.

There was no hot water when we moved in, the washing machine didn't work. The dryer was tripping the breaker, which needed to be replaced. The front door entrance was poorly designed, causing you to get drenched from rain, making it virtually impassible. We requested several times for the front door area to be power washed from excessive dust, it never happened! Stay on top of Lennar for these types of things. That said, they did respond fairly quickly to address most issues. We will have to come out of pocket to fix the rain/front door issue.

Extremely Disappointed with Lennar – Unorganized, Misleading, and Frustrating Experience: My home buying experience with Lennar has been nothing short of disappointing. From the start, I encountered numerous inefficiencies, misinformation, and poor communication—and unfortunately, these are just a few examples among many. 1. Incompetent Lending Process: Lennar outsources its underwriting process to a foreign country, which caused serious delays and inefficiencies. The loan officer provided confusing and inconsistent instructions regarding debt payoff in order to qualify. I was told to cut a check to the titling company, who would then issue a check to my creditor—which I had to physically deliver. This convoluted process ended up failing because the creditor couldn’t accept the check due to a mismatch in payment requirements. It was evident that the loan officer lacked a full understanding of the process, eroding any trust I had in Lennar’s in-house lending team. 2. Multiple Pushbacks on Closing: Despite having ample time, my loan officer failed to prepare necessary documents in time, resulting in several closing date delays. Each delay was incredibly disruptive and costly on my end, yet there was no accountability from Lennar. 3. Broken Promises from the Builder and Sales Rep: I was pressured into signing off on incomplete items just to meet their internal closing quotas—with the promise that these items would be finished post-closing. After closing, the construction MANAGER essentially disappeared and became unresponsive. Additionally, the sales rep misrepresented several features of the home, including the sprinkler system and a Wi-Fi-enabled garage, both of which were non-functional or nonexistent. The contract also listed a smart home key, which I never received. 4. Unresponsive Concierge Service: Lennar’s concierge was virtually useless. I was never informed that my first walkthrough was cancelled. I showed up expecting the walkthrough, only to find no one there. I didn’t even receive an email or phone call. The rescheduling wasn’t even addressed until three days later, showing a clear lack of professionalism and coordination. ⸻ Bottom Line: Buying a home should be exciting—not filled with stress, delays, and mistrust. Lennar failed to meet even the basic standards of customer service and communication. Not to mention the poor quality for the price paid. I would not recommend them to anyone considering a new home. Proceed with caution. ... More