Lennar Reviews in Houston, TX

Positive experience with sales department though annoyed with constant price increases during discussion period. Experience with mortgage division very frustrating. Most trade work par for production home. Brushed paint and caulk work done on site is marginal at best. Warranty performance good so far.

I liked the representative. She went above and beyond to help us and make us happy but when it came to the construction it was finish quick and we will fix it once we close on the house. I have been having major problems with the subfloor (it creaks). This is NOT my first home that I have built and for someone to tell me all homes creak, yes they do, OLD HOMES not brand new construction homes. Then, there is the issue with the sheetrock. It is beginning to bulge out, again all these issues are things that shouldn't be happening within 2 months of living there. On the contrary to the construction, their customer service is excellent. They come and fix what is wrong within a weeks time. Overall, I love my home. ... More

The best part of our experience was the customer care rep, Mystic. She has been very helpful and understanding with our concerns and issue.

Landscaping issues are terrible on the yard

The sales guy I dealt with was not 100% honest about things that would be included in the home. We noticed a lot of things that needed to be done during the walk through that was done afterwards. There was a lot more things that were not done or were not done the way they were supposed to be done, because the construction manager was not available during the completion of my home and because this is my first home I wasn’t aware of everything I needed to be looking for. Their responsiveness to fix everything in a timely manner I was grateful for.

The Lennar experience started very well. Alex as a salesman with Lennar as a lender seemed to be a match made in heaven. Alex continued as a helpful advocate, however, the lending process became a stressful and confusing process for no good reason. We remained loan worthy throughout the entire process and turned other lenders down, probably in error. The interior and exterior finish work was mediocre at best. The warranty staff came across a genuine until real work orders were submitted. I will not recommend Lennar as a builder or finance option to anyone. The sad fact is, there are several interested home buyers, that we know, that I can't refer to Lennar. ... More

I expected more from the builder in the construction for the home the materials do not look so great as they show in the model. For the price I expected more but we got so overwhelmed and at the end we only want to closed the deal. For my experience I will not say more.

better than some other builders but not the best!

Our experience was very stressful and unpleasant. We are still waiting for return from Lennar for the a double trip for our inspector who could not get into the house do his part because the sales person did not provide access to the house as he promised. It was a total mess from the day we stepped into the model home utill the closing day.

Needs more supervision of sub-contractor workmanship. However, the builder did make everything correct after demanding corrections.

Just wish the home had better finishes

We ran into a bunch of issues with the loan lady and she wasn’t listening. But Jose the sales guy helped us threw the process on buying the house.

Selection process and purchase was very positive. The construction period was not very good - 3 construction inspectors (one we never met); felt very haphazard and not customer-focused. Quality of workmanship is fair - small details like placing a sprinkler head at the exist point of a downspout, which is now covered up by a concrete splash pad; caulking in many places looks like it was done with the non-dominant hand of a non-professional. The post-construction warranty period experience has been positive. Our Customer Service Coordinator [no names, correct? :) ] has been very engaged with us as well as the single virtual discussion I had. ... More

There was a lot of issue wrong inside the home that needed to be fixed/repaired. The home seem to have been built rushed and the customer service is very low to resolve concerns brought to attention.

Good response to issues. However too many issues. Poor workmanship and materials. Shelves are separating from their supports. Wall materials are so poor they would not support hanging even small objects. Dishwasher controls difficult to use. Master bath tiles separating from the wall. Caulking cracking and separating. Overall very poor and was a poor choice when choosing a builder. Will never make that mistake again.

Do your homework. Use another builder!

Should have took my time when buying, checked all of my options.

I would recommend having a home inspector inspect the home prior to closing

The finish work is not that great and when you in your work order and they come out to fix their mistakes they make it worse and so you just end up giving up. Most of them do not speak English so you can't communicate with them.

I chose the Groves specifically because of the trees and Lennar because they leave natural trees in the back yard. Well all 4 of the 80 ft trees have died within 4 months of purchasing the property. So now I am stuck with thousands of dollars of tree removal bills plus thousands more in replacement costs because the HOA requires a specific number of trees in the back yard. Seems like Lennar could do a better job of assuring the trees are in a viable state when the house is complete. The arborists seems to think that the grade/depth of the soil in the back yard caused the trees to die. Something that the builder should be aware of. ... More

Our experience with Lennar was quite positive throughout the building process up until the point of our final walk-through and the days following. Many cosmetic issues were documented before closing but not fixed until we contacted higher ups. These repairs ended up taking months instead of days like our neighbors experienced.

Great process until follow ups. Follow up work is terrible. Great sales and financial group. The building manager is a super nice guy but the contractors used do poor work and are filled with excuses.

I should not have to go through my Home Owners assn to get my curb repaired. It is cracking and should last more than a few months. It should be handled by Lennar through the HOA.

Just an average overall experience

I recently purchased a home with Lennar, and overall my experience was pretty lukewarm. Despite being the buyer, there was little flexibility on the timeline, even when I had legitimate scheduling conflicts that prevented me from attending key events. I was able to move one of the events, but afterward, my homebuyer concierge, Lohana, completely stopped responding to my questions and concerns, which was frustrating and left me feeling unsupported during an important process. As for the home itself, the quality and workmanship were about what I expected from Lennar, which unfortunately means subpar. Nothing went terribly wrong, but nothing really stood out as excellent either. Overall, the process felt more transactional than customer-focused. If you’re considering buying with Lennar, just be prepared for a rigid process and average build quality. ... More