Lennar Reviews in Houston, TX

The whole experience felt like buying a used car. first and last doing business with Lennar.

Brandy was a horrible sales person. Customer service was horrible they would talk over you make you feel like you’re dumb when it came to paperwork When I closed on my house the landscaping was horrible. I couldn’t even take a picture because it looked so bad. On my final walk we were told they would replace the whole thing. I would never buy a Lennar home again

The mortgage and title company were both an absolute nightmare to work with, horrible communication, not disclosing things properly, and the layout of how things were going to work, were not at all in the order/flow. Everything was very confusing. This was the worst new home process I have ever seen. The new home concierge that we were told to contact never responded to emails. Mystic is the warranty rep, she has been awesome in following up and staying on top of items needed to be fixed (there has been a lot.) If I had only dealt with Mystic, would get 5 stars. We still have some unresolved warranty issues, I am certain they will get corrected. ... More

Been waiting on someone to come and fill up the utilities trench that sunk after a little rain. There's a big hole that stretches all along my back fence where utilities run. I was told they were going to come and fill it and so far nothing. I've been living here since January 25th.. The cheap floor planks are peeling off the floor also.. Osciel T.

Balmoral is a very nice community. However, if buying from Lennar there are things a person should be aware of/pay attention to small details…such as in most Lennar homes they install one extremely small sink in the Master Bedroom. There are no gutters on the Lennar homes in our sub-development and we had to pay for after market gutter installation. The wooden fence installed is of poor quality with many holes and/or damage planks. Also, Lennar advertises the garage can fit large trucks…this is not a true statement. The garage can only fit cars and possibly a small SUV/truck. We closed on our house and arrived to all the red tape still in the house. Ask for repair people to take care of issues, it has been two months and we are still awaiting a response. Was supposed to receive new appliances, however, the dishwasher installed was grimy, moldy, soiled, and appears to be used. Asked for a replacement, and it arrived damaged. Was told it could take a month to receive a new dishwasher. It has been over a month and we are still awaiting our replacement dishwasher. Pilot light on water heater kept going out. Repair guy came 3 times within a week and finally replaced a part that appears to have fixed the issue. Note: When we called for warranty we were told the unit was in service/warranty started November 2022, however home was not completed until June 2023, and we did not purchase the home until June 2023. The air conditioner unit installed does work however, sounds like a freight train. Builders left trash and chunks of broken concrete on the property…asked for it to be removed at the beginning of June…it has been almost two months and we are still awaiting for the items to be removed. Driveway concrete developed holes within the first month in the house. I have purchased/built several homes within my lifetime and I can honestly say this has been my worst experience. ... More

This wasn’t the experience I was expecting as a first time home buyer. So truly, as a first time buyer, it’s disappointing. The only good thing about it all was working with the salesperson. Amanda was friendly and responsive. However, a rocky start with the lender as she was completely unresponsive. It took a couple weeks before I was told she wasn’t with the company and had to begin over with someone new. So overall, wouldn’t recommend. It felt rushed and when final walk through date arrived, it felt deceiving because I was told some issues that the home inspector found on his report had been “fixed” during the week prior. I’m dealing with things now that apparently weren’t. I felt I couldn’t get the home inspector to return and check b/c closing was on the same date as final walk through & was told I’d lose the rate that was part of the sale in January if we waited any longer (even though it had already been extended once). My only positive thought is that this will not be my forever home and this was a lesson learned for me. ... More

Quality was bad. It was not unto Lennar standard. I will never buy again from Lennar.

Tape and bed seams visible throughout house, front column bricks crooked, light fixtures fell out of ceiling, fence gate won't open or close

The sells guy was awesome, still, the house was late, the rate was changed even if we had lock it, and the landscape job of the house is terrible.

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

Lennar builds homes very quickly and is more than willing to put out fires for the time they are required after the build than to do a quality job and hold their contractors to a higher standard. These homes could be so beautiful as they do use quality materials but everything is so rushed and sloppy. We were also pushed into using a "trusted" lender which was a nightmare. The numbers were wrong several times to the point that the mobile notary that was at our house in a different state refused to notarize the closing paperwork. Our sales agent from Lennar was nice but made promises the company did not keep. The sod is haphazardly thrown down and looks terrible. I will never buy another Lennar home and will never recommend them. I hope you have found this review helpful. I normally do not give bad reviews but with something as important as a home I do not want anyone to make the same mistake we did. ... More

I bought my house at the highest value and two months later I see other houses that look exactly like mine decrease by almost 20k. I understand it’s all about the market but that was drastic. The craftsmanship is ok but I notice the very small details that aren’t up to par. None of the air vent squares are straight and are slanted awkwardly. The sprinklers don’t work and I already called to put in an order and it was very bad customer service. The paint is chipped in some places. The layout is horrible. Yes it’s updated counters but the counters are so small it’s quite pointless. The driveway is the worst! Two car garage (barely) 1 car driveway which is horrible horrible horrible!!!! Love the idea, the style, just horrible layout and attention to details. ... More

I wish I would read the reviews about Lennar before buying my home from this company.

This is my third Lennar home, and to be honest, if it weren’t for my commitment to the Next Gen model, I wouldn’t have purchased from Lennar again. The lack of customization options and the smaller yard compared to my previous homes have been quite disappointing. I’ve also experienced several warranty issues. While they are typically resolved quickly, the quality of the repairs seems to have declined in recent years. Additionally, my assigned sales representative has been unresponsive, and it’s been nearly two months since I moved in, and I still haven’t received a mailbox key which is now supposed to come from the sales office ... More

This was a horrible home purchase experience. It was hard to get a person to call you back. We had to do a virtual closing and it was awful, the first person we called at the Virtual Closing hung up on use when we didn't get connected fast enough. Then we had to find someone at Lennar who could tell how to get back into the Que since this was already paid for by Lennar. We couldn't ask any questions because it was just the notary on the call. Horrible. After we got moved in our air conditioner did not cool! Lennar has you scan a code if you have any problems and that called us back to help us was rude. The air conditioner had a leak in a coil. It took 3 trips from the air conditioning company to finally be repaired. There are a few minor problems in the house but don't want to call and have them fixed due to the unwillingness of the person we had that received the service request not being helpful! ... More

It's a good community when you build your house try to keep the engineers who they are when you move them around there are a lot of differences in the construction of the house so there is a lot of irresponsible behavior from your engineers and to this day I still haven't got the key to my garage door key missing. Also I didn't get any painting code or color code for the inner wall. You didn't give this at the time of closing. You engineers don't know. After asking, they showed me with open arms. So I can't even go to the paint shop and get a sample of it. When you made the concrete base, it would have been much better if you had put a little more concrete in the width and length of the step of the back door that goes outside the house. If I hire a local contract now, how many dollars will he charge me? It is because of the difference in your one job that Homoners have to spend so much money. It's just that, I'm not happy anyway ………. ... More

John did not take my third party inspection report seriously. He brushed everything off and basically told me that this was not going to be a "perfect" house. Even for a new build, this house had a ridiculous number of imperfections and I was rushed into closing. Even after moving in, I have submitted over 4 warranty claims, and the Lennar representative just tells me that everything is not covered. I have a garage door that doesn't close, an A/C unit with a bad filter after less that 60-days of move in, and so many more issues. Not pleased with Lennar cutting corners and not taking customer concerns seriously both before and after move-in. ... More

The sales person for my home was horrible. Had no clue what she was doing. Numbers were all over the place every single day. The mortgage and title people were nice though. But, no one ever gave me the exact breakdown of how much my payments were. Totally unacceptable. In fact, I am probably going to sell my house.

Still am very unsettled about coming in to buy home that was advertised with a red slash through it and advertised as reduced price. Went in on last day unexpectedly when I got email on home sale. Went by address and walked around. I wanted it no matter what. I was told I had to pay full price and was given 2 different reasons that I can't remember why I could NOT have sale price advertised. One of those reasons was: I had to pay cash? So I had to pay full price. Why was my Representative paid commission on base price of home? I was told I had to purchase at full price. I need someone higher up to answer that honestly so I may understand clearly. Not from anyone in Sales Office. My Representative is working with another family and a different Agent in the office. They got the sale price advertised. It doesn't make sense. I don't know if all communities give you the home "CONSTRUCTION CLEAN" which means: paint splatters on floors, windows dirty inside and out, entire 2nd bath tub overed in overspray paint that took 2 hours to scrub off, wood dust in all drawers and cupboards and yard had several big pieces of metal, wood and trash at the corner of lot I am responsible to clean up. If I found 2 ladies eating lunch in my house that closed 5 days prior because they thought no one lived there. They looked like cleaning ladies? I have a huge list of things I am catching now that I am slowly moving in. They are kind and want to fix. My schedule is full. I will sit down next week and make my list of items that were all sloppy when completed. This is a BASIC HOUSE: Basic lower end carpet, lower end door stoppers, lower end bath tub, lower end washer hoses that are huge rubber ones instead of nicer metal hoses.They have called to help and see what my needs are. I appreciate that. I am finally going to address the items and see if they can be fixed. We will see. I will appreciate that when I make my final list next week of over 20 small issues I need to discuss. ... More

Lennar Homes are not worth the money. Poorly built, plumbing not up to code, electrical issues and appliances not installed correctly. Home didn't even come with a garage door opener. 3 service requests in regards to AC not cooling, dryer outlet not working (circuit in breaker had to be replaced), water leaking under front and back doors, installed appliances not working, and unable to transfer utility to own name due to water-test not yet performed by builder and water company; and it's only been 2 months since closing.

Was not happy with the quality of work Lennar provided in building a home as far as correct the mistakes I was informed by supervisor that the labor in Texas is you get what you get

We have had numerous problems and a terrible response to getting issues fixed. 1. Our AC went out the first week due to poor electrical work 2. Our fence is flapping in the wind 3. Our grass was never rolled out and patches are missing 4. Metal debris all in the yard 5. Gutters were not installed and the rain washed away some of our landscaping that has yet to be fixed

The home was supposed to be fully wired for alarm service only two windows out of six were properly wired. Workmanship and quality of product wasn’t up to par. Low grade windows only the bottom tilts in for for cleaning. And the windows had a lot of silicone around the frame Leaking out very sloppy work . From the paint to the caulking and seals very hastily done and not properly done . The workers spilled glue on the floor still trying to get that all off. Garage floor has chunks of cement not smoothed out properly. garage door has a 15 inch dent on the bottom panel and I didn’t discover it till a week later and I’m not a jerk and wouldn’t ask them to replace it at this point. and if you ask for service they will come out but then there’s two guys in your house tearing up walls and fixing stuff . Not cool. Project building manager obviously not keeping an eye on the workers and the quality of workmanship. Lennar should make sure that the quality of their product at their lowest cost homes is the same as their most expensive homes. I needed to change and upgrade a lot of things in the house. I thought I was getting a deal with the appliances included but they were very cheap and I’m slowly replacing them. And I’ve only been in the house for two months. I will have to spend around $10,000 to get the Home up to a better standard.We pay $750 a year for HOA fees, for what I don’t know there’s nothing here there’s a little play park for toddlers. That’s it ,no amenities besides that I have no clue what we’re paying for. Shame on me. What’s the old adage there’s a sucker born every minute. I’m the sucker that proves that. ... More

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (never being informed properly about the progress) which forced us to live in an AirBnB for two months. We moved into a very dirty and unfinished house, It was not cleaned well after construction and all the issues we have raised beforehand were not addressed . So, our first few weeks / months in our brand new home was spent chasing Lennar. Poor job done by the painters, bickers, gardeners and an overall poor supervision by the construction team of Lennar. We been in discussion daily with the customer care rep. She do stay in communication with us and try to have all the issues corrected. I feel she is just as frustrated as we are. Unfortunately. we have had to spend most of our days off at home waiting for repairs to be done. We are still fighting with Lennar. It is just upsetting that we found a house we really liked and we walk into one problem after another. If I could have a do over, I would look for a different builder. But we don't have that option and will have to live with what we got. ... More

Lennar is a very basic home builder whose quality comes in on the lower end for workmanship and materials. They invest heavily in "quality control" and "customer care" that is mostly a facade. That money would be better directed at increasing the quality of labor and adding a few basics like towel bars and shower curtain rods that they cut corners on. If they would adopt a "done right the first time" they would not need an entire multi-level team of "quality control" and "customer care" reps who are little more than dispatchers taught to placate homeowners with words but deliver little in terms of actual solutions. I have had issues with electrical (bad breaker), masonry (bad seals allowing water to trip my electrical), plumbing (low water pressure and random faucet drips), foundation (moisture cracks), flooring (lifted tile), and grading (grading set too high on slab, craters in yard) and have only been in my home 7 weeks. I have had two different contractors no show multiple times, or show up and not complete the work they came to do. The contractors arrive misinformed and underinformed about the problem they are there to fix, without proper tools or crews. I have to invest significant time into waiting on contractors, rescheduling contractors, etc. A Lennar rep does not meet the contractors at your home unless you insist on it, and you are left to attempt to communicate what is needed, often with crews who speak minimal English. It feels like living in a home that is not yet complete, or is undergoing significant renovation, and is very disruptive to your quality of life. ... More