Lennar Reviews in Houston, TX

First off , this was my first home and I was very excited . I began noticing workmanship problems throughout the building process with half done work . I noted several things like literally a slanted front door install, slanted kitchen window and framing . Leaking dinning room window, hole in stairs and carpet placed over . Those are just the things that presented before closing. I have been in my home now 8 weeks and recently discovered in the building process a giant nail was stabbed into a drain line in my laundry room which leaked for 8 weeks before it showed itself . I have had nothing but warranty request after warranty request since moving in . As soon as the housing market gets better I will be selling this lennar home and moving elsewhere with a better builder. ... More

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all carpets because too lazy to put plastic down. Even had ants coming up from one gap in vinyl floor and forming line to another gap. Thankfully, there is one good person in warranty/service group (Rich) who has been helpful in addressing these issues and a couple of good but clearly overworked construction managers (Eric and Jared) when the best work was done on the home. ... More

Warranty items are not addressed in a timely manner and numerous quality issues.

Sales disappeared. Grass conditions are bad and customers are left with high water bill to fix dead grass

Things pointed out on walkthrough were not fixed. Payment is 25 % more than quoted at closing, fencing had to be redone by myself and 3 neighbors.

I have purchased 4 homes throughout my 42 years of life and this was by far the worst experience. The communication is poor when it comes to consistency amongst all parties involved. If I had 8,000 to waste, I would have walked away from this home just based on Lennar staff. The organization was poor, timelines felt unorganized and pressured. The quality is not the best. I can hear everything that goes on outside and next door. They don't even provide window treatment for the many windows in the home. I could go on and on about the negatives, but it's not worth my energy. I'm just glad it's over. I wish I would've joined the Lennar FB groups before buying. Those complaints are valid and it's shameful. ... More

I will not be recommending lennar to anyone. The experience of buying a new hour was ruined by Leeca and John B. I was appalled at the way they treated and talked to me throughout the whole process. It was bad. My realtor is not even taking clients to lennar anymore.

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

This was my first home purchase, and I’m disappointed that it hasn’t been the exciting milestone I imagined. The contract and application process felt rushed and poorly explained, and the closing experience was overwhelming and rushed. Since moving in, I’ve noticed numerous issues that suggest the builder cut corners, and the overall quality of the home doesn’t reflect the high cost I paid. It feels like I’m overpaying for something that wasn’t built to last. While this is meant to be my starter home, I will never trust Lennar Builders again.

There was no hot water when we moved in, the washing machine didn't work. The dryer was tripping the breaker, which needed to be replaced. The front door entrance was poorly designed, causing you to get drenched from rain, making it virtually impassible. We requested several times for the front door area to be power washed from excessive dust, it never happened! Stay on top of Lennar for these types of things. That said, they did respond fairly quickly to address most issues. We will have to come out of pocket to fix the rain/front door issue.

Extremely Disappointed with Lennar – Unorganized, Misleading, and Frustrating Experience: My home buying experience with Lennar has been nothing short of disappointing. From the start, I encountered numerous inefficiencies, misinformation, and poor communication—and unfortunately, these are just a few examples among many. 1. Incompetent Lending Process: Lennar outsources its underwriting process to a foreign country, which caused serious delays and inefficiencies. The loan officer provided confusing and inconsistent instructions regarding debt payoff in order to qualify. I was told to cut a check to the titling company, who would then issue a check to my creditor—which I had to physically deliver. This convoluted process ended up failing because the creditor couldn’t accept the check due to a mismatch in payment requirements. It was evident that the loan officer lacked a full understanding of the process, eroding any trust I had in Lennar’s in-house lending team. 2. Multiple Pushbacks on Closing: Despite having ample time, my loan officer failed to prepare necessary documents in time, resulting in several closing date delays. Each delay was incredibly disruptive and costly on my end, yet there was no accountability from Lennar. 3. Broken Promises from the Builder and Sales Rep: I was pressured into signing off on incomplete items just to meet their internal closing quotas—with the promise that these items would be finished post-closing. After closing, the construction MANAGER essentially disappeared and became unresponsive. Additionally, the sales rep misrepresented several features of the home, including the sprinkler system and a Wi-Fi-enabled garage, both of which were non-functional or nonexistent. The contract also listed a smart home key, which I never received. 4. Unresponsive Concierge Service: Lennar’s concierge was virtually useless. I was never informed that my first walkthrough was cancelled. I showed up expecting the walkthrough, only to find no one there. I didn’t even receive an email or phone call. The rescheduling wasn’t even addressed until three days later, showing a clear lack of professionalism and coordination. ⸻ Bottom Line: Buying a home should be exciting—not filled with stress, delays, and mistrust. Lennar failed to meet even the basic standards of customer service and communication. Not to mention the poor quality for the price paid. I would not recommend them to anyone considering a new home. Proceed with caution. ... More

Lights blinkers, washers not working, and no water coming out of kitchen faucet.

Emphasis more on getting the contract signed without proper inspection and taking responsibilities for resolving client's issues. My property had a number of poor finishes and uncompleted snag list of items. This was left for me to arrange post move-in. In addition, I had electrical issues which I was not adequately supported for resolution even though this was a know issue according to the electrical engineer who later fixed the issue. I still have issues to be resolved once I have time to organize it. My experience was a terrible one and would not like it to be repeated.

I have always thought highly of Lennar until now. The purchasing experience was very stressful and the whole process was disconnected. The sale agent, Trisha was very unprofessional and stopped all communication with me after I signed the contract to purchase the home. The original finance officer, Sandra transferred me to another finance officer without notice and that is when it became extremely confusing because the numbers changed and there was no clear explanation. Construction team was a hit and miss, some were great; others; not so much. The only team that made it bearable was the customer care staff. They were actually the only people that were professional and willing to assist. ... More

More training needed between lennar mort and the sales team. Different options and incentives were originally offered until signing then withdrawn

The whole experience felt like buying a used car. first and last doing business with Lennar.

Brandy was a horrible sales person. Customer service was horrible they would talk over you make you feel like you’re dumb when it came to paperwork When I closed on my house the landscaping was horrible. I couldn’t even take a picture because it looked so bad. On my final walk we were told they would replace the whole thing. I would never buy a Lennar home again

The mortgage and title company were both an absolute nightmare to work with, horrible communication, not disclosing things properly, and the layout of how things were going to work, were not at all in the order/flow. Everything was very confusing. This was the worst new home process I have ever seen. The new home concierge that we were told to contact never responded to emails. Mystic is the warranty rep, she has been awesome in following up and staying on top of items needed to be fixed (there has been a lot.) If I had only dealt with Mystic, would get 5 stars. We still have some unresolved warranty issues, I am certain they will get corrected. ... More

Been waiting on someone to come and fill up the utilities trench that sunk after a little rain. There's a big hole that stretches all along my back fence where utilities run. I was told they were going to come and fill it and so far nothing. I've been living here since January 25th.. The cheap floor planks are peeling off the floor also.. Osciel T.

Balmoral is a very nice community. However, if buying from Lennar there are things a person should be aware of/pay attention to small details…such as in most Lennar homes they install one extremely small sink in the Master Bedroom. There are no gutters on the Lennar homes in our sub-development and we had to pay for after market gutter installation. The wooden fence installed is of poor quality with many holes and/or damage planks. Also, Lennar advertises the garage can fit large trucks…this is not a true statement. The garage can only fit cars and possibly a small SUV/truck. We closed on our house and arrived to all the red tape still in the house. Ask for repair people to take care of issues, it has been two months and we are still awaiting a response. Was supposed to receive new appliances, however, the dishwasher installed was grimy, moldy, soiled, and appears to be used. Asked for a replacement, and it arrived damaged. Was told it could take a month to receive a new dishwasher. It has been over a month and we are still awaiting our replacement dishwasher. Pilot light on water heater kept going out. Repair guy came 3 times within a week and finally replaced a part that appears to have fixed the issue. Note: When we called for warranty we were told the unit was in service/warranty started November 2022, however home was not completed until June 2023, and we did not purchase the home until June 2023. The air conditioner unit installed does work however, sounds like a freight train. Builders left trash and chunks of broken concrete on the property…asked for it to be removed at the beginning of June…it has been almost two months and we are still awaiting for the items to be removed. Driveway concrete developed holes within the first month in the house. I have purchased/built several homes within my lifetime and I can honestly say this has been my worst experience. ... More

This wasn’t the experience I was expecting as a first time home buyer. So truly, as a first time buyer, it’s disappointing. The only good thing about it all was working with the salesperson. Amanda was friendly and responsive. However, a rocky start with the lender as she was completely unresponsive. It took a couple weeks before I was told she wasn’t with the company and had to begin over with someone new. So overall, wouldn’t recommend. It felt rushed and when final walk through date arrived, it felt deceiving because I was told some issues that the home inspector found on his report had been “fixed” during the week prior. I’m dealing with things now that apparently weren’t. I felt I couldn’t get the home inspector to return and check b/c closing was on the same date as final walk through & was told I’d lose the rate that was part of the sale in January if we waited any longer (even though it had already been extended once). My only positive thought is that this will not be my forever home and this was a lesson learned for me. ... More

Quality was bad. It was not unto Lennar standard. I will never buy again from Lennar.

Tape and bed seams visible throughout house, front column bricks crooked, light fixtures fell out of ceiling, fence gate won't open or close

The sells guy was awesome, still, the house was late, the rate was changed even if we had lock it, and the landscape job of the house is terrible.

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.