Lennar Reviews in Houston, TX

We have had numerous problems and a terrible response to getting issues fixed. 1. Our AC went out the first week due to poor electrical work 2. Our fence is flapping in the wind 3. Our grass was never rolled out and patches are missing 4. Metal debris all in the yard 5. Gutters were not installed and the rain washed away some of our landscaping that has yet to be fixed

The home was supposed to be fully wired for alarm service only two windows out of six were properly wired. Workmanship and quality of product wasn’t up to par. Low grade windows only the bottom tilts in for for cleaning. And the windows had a lot of silicone around the frame Leaking out very sloppy work . From the paint to the caulking and seals very hastily done and not properly done . The workers spilled glue on the floor still trying to get that all off. Garage floor has chunks of cement not smoothed out properly. garage door has a 15 inch dent on the bottom panel and I didn’t discover it till a week later and I’m not a jerk and wouldn’t ask them to replace it at this point. and if you ask for service they will come out but then there’s two guys in your house tearing up walls and fixing stuff . Not cool. Project building manager obviously not keeping an eye on the workers and the quality of workmanship. Lennar should make sure that the quality of their product at their lowest cost homes is the same as their most expensive homes. I needed to change and upgrade a lot of things in the house. I thought I was getting a deal with the appliances included but they were very cheap and I’m slowly replacing them. And I’ve only been in the house for two months. I will have to spend around $10,000 to get the Home up to a better standard.We pay $750 a year for HOA fees, for what I don’t know there’s nothing here there’s a little play park for toddlers. That’s it ,no amenities besides that I have no clue what we’re paying for. Shame on me. What’s the old adage there’s a sucker born every minute. I’m the sucker that proves that. ... More

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (never being informed properly about the progress) which forced us to live in an AirBnB for two months. We moved into a very dirty and unfinished house, It was not cleaned well after construction and all the issues we have raised beforehand were not addressed . So, our first few weeks / months in our brand new home was spent chasing Lennar. Poor job done by the painters, bickers, gardeners and an overall poor supervision by the construction team of Lennar. We been in discussion daily with the customer care rep. She do stay in communication with us and try to have all the issues corrected. I feel she is just as frustrated as we are. Unfortunately. we have had to spend most of our days off at home waiting for repairs to be done. We are still fighting with Lennar. It is just upsetting that we found a house we really liked and we walk into one problem after another. If I could have a do over, I would look for a different builder. But we don't have that option and will have to live with what we got. ... More

Lennar is a very basic home builder whose quality comes in on the lower end for workmanship and materials. They invest heavily in "quality control" and "customer care" that is mostly a facade. That money would be better directed at increasing the quality of labor and adding a few basics like towel bars and shower curtain rods that they cut corners on. If they would adopt a "done right the first time" they would not need an entire multi-level team of "quality control" and "customer care" reps who are little more than dispatchers taught to placate homeowners with words but deliver little in terms of actual solutions. I have had issues with electrical (bad breaker), masonry (bad seals allowing water to trip my electrical), plumbing (low water pressure and random faucet drips), foundation (moisture cracks), flooring (lifted tile), and grading (grading set too high on slab, craters in yard) and have only been in my home 7 weeks. I have had two different contractors no show multiple times, or show up and not complete the work they came to do. The contractors arrive misinformed and underinformed about the problem they are there to fix, without proper tools or crews. I have to invest significant time into waiting on contractors, rescheduling contractors, etc. A Lennar rep does not meet the contractors at your home unless you insist on it, and you are left to attempt to communicate what is needed, often with crews who speak minimal English. It feels like living in a home that is not yet complete, or is undergoing significant renovation, and is very disruptive to your quality of life. ... More

I didn’t care for the experience Lennar had to offer, from loan approval to buying. You guys talk a big talk to get us in, but I didn’t care for the final product, I’m not one to complain because I know how to fix anything. But truly Lennar if I could say sux, I would but I just can’t. Anyhoo, I will not recommend anyone to go through this experience said to say, I mean just ask my wife she has it all written down, all of Lennar’s mistakes

The sales manager was very hostile to me and showed zero human feeling to any challenges that the buyer has. His goal was just to get the property sold at the end of the month to preserve his bonus. This is the most inhuman treatment I have ever had from a seller of a home and I expected Lennar to do better.

It was difficult getting anyone when you needed answers to immediate questions, always had to leave messages and wait for responses. It was nerve wrecking to wait as needed answers to make informed decisions.

Terrible management yard looks terrible couldn’t answer any questions and walked out

Very dissatisfied with my yard. It has so many holes and bumps when it was laid. There are so many small things that wasn’t addressed after my walk and still waiting on materials to come in to fix them.

We had issues with the salesperson reaching out and coordinating with our realtor. He did keep us up to date on the progress of our house, which was nice. Upon coming in we had power pulled during the final walkthrough and the construction manager told us it was the electrical company’s fault. Turns out it was his fault for not paying to have the post replaced after it was hit by their landscaper. Got straight lied too and the electrical company informed us he called when it happened but never submitted payment to them for a replacement. Then called the night before panicking because it hadn’t been replaced. So our closing got pushed back 2 days on a cross country move due to them. The caulk around the floorboards looks terrible. Not like a new person did it, like a 5 year old did it. The paint literally wipes off the wall. They tote a high amount of return customers but I cannot figure out how. If I just had a terrible experience or they really inflate their numbers. ... More

I would advise them to make sure issues were completed prior to signing on the dotted line. This is my third Lennar home and worst customer service experience thus far. Overall workmanship in house is good. Service after the sale and attention to needs has ruined this experience for me.

I been thinking about weather I should or not write a review but as I get to know my neighbors and we talk about our experience I think I should. Our closing experience in both the construction and financial aspects was not ideal. The construction manager was not very helpful and the quality of his work was not up to par. We have been constantly submitting claims for repairs. Builders excuse to things not getting done at closing was “because of COVID the trades are not as good”. I tell you the prince of a house has not declined but quality sure has.

Be cautious in using this builder. Haven’t proven themselves trustworthy.

I did not have a good experience with this company. It started out great. Danielle, Doug and Alex was awesome. I had a huge problem with Amy my loan processor. I was starting to think I was discriminated against. Overall, we finally got the kinks worked out. I would not recommend Lennar Mortgage to anyone. I am missing 2 of my cabinet drawers. My outlets in bathrooms do not work. I will reach out to Alex about this problem. My floor baseboard in Master bedroom is still noisy after my home inspector noted it in the report. They were supposed to fix it.

When it compares to other homes in the area, you get more square footage for less with Lennar, but the quality is much poorer. There are obvious design flaws throughout the home (we were told they were drawn into the plan that way so there is nothing they can do), and the sub-contractors for the most part took several short cuts. Occasionally, the Customer Care team responds to Warranty items, but not all the time. And when they do, they set a date and time for a sub to come repair the issue, and then the sub never shows up. They don't even give a courtesy call to let you know. The sales process was mostly easy and straight forward. I used my own lender and Lennar didn't like that, but I saved a TON of money. They said if I used their lender they would rebate me 2% of the home value (and that seems tempting), but trust me, they make up for that in other fees, etc. ... More

Poor quality cabinets, poor quality paint in the walls and cabinets.

Throughout the construction the quality of the work perform by the different subcontractors and the cheap material selection was obvious. The price paid for the house is not reflected in the quality of the different components of the house (Kitchen, Doors, floors, etc.) Lennar has a very good marketing department and with the story of being an Alexa ready house gives the impression that the quality is top notch then you come to realize that it is not the case. I do not recommend buying a Lennar home, unfortunately it is too late for me.

Quality is very poor. finishes are substandard just and cheap. No pride in workmanship. Damages hidden and not even an even coat of paint.

Lennar representative explained everything as common and normal where poor quality of workmanship and bad materials were pointed. His name is Kurt. For example when I pointed a standing water he, said it is normal for drainage. There was a gap in the main door and frame and Kurt said he will block with the bubble gum he was chewing. This is not acceptable and he is very rude and disrespected to us.

I'll say the sales member for Lennar was probably the best employee Lennar has. He was always returning calls and finding solutions for us if we had an issue. On the other hand, the builder was not. The builder/CM was always giving some excuse and or promising something and not coming through. We have since closing, realized how much he missed in the building process as well as didn't do something he said he would before close. Have heard rumors that he's just average in terms of CM and was not the best one on this development. I can certainly attest to that at this point.

If I could turn back the hands of times I would have never bought a home with this builder. My salesman David was to sum it up the worst if you get him run immediately. Tiffany my loan officer tried to get me to close on a house I wouldn't be able to take possession of just so they wouldn't have to redo paperwork. It's been a month my front lawn has fallen into the street my cabinet fronts are falling off, I have standing water in yard and they never relaid the sod so now its mud and weeds and they stripped it from the edges so the grass doesn't even meet the sidewalk. Byer Beware

Promises were made....but not carried out. Fit&finish very poor. Did anyone care? Pretty much no. I would not accept any service people to come in and finish what was promised as I don't feel anything would be any better than now. No faith in your labor.

The house was left extremely dirty between my final walkthrough and closing. There were many corrections that need to be made even after pointing them out at the walkthrough. The house seems to be very cheaply made. I have lived in the house for a month and my fence is already falling apart. For a brand new build you would expect a higher quality product. The Lennar team also schedules all of your appointments before checking your availability which is extremely frustrating and leads to longer wait times.

I will not be buying another house from Lennar - ever again. The entire house buying process was stressful, which is to be expected, but our loan officer, Sandra, seemed to be especially quite incompetent. Throughout the process, there were various hiccups and even errors made in numbers. We did not trust Sandra at all and thankfully things were caught because we reviewed everything multiple times. The communication was even worse, whenever Lennar wants something they pressure you to have it done ASAP but when you have any questions you basically need to contact them/remind them every single day for an answer. Sandra didn't even have the right date of our closing. The day of closing, literally two hours before it was scheduled, we did not know if it was going to be virtual or in person. We were supposed to receive our closing documents at midnight and at 7am the day of we had to chase Sandra because nothing had been sent - she had miscommunication with the closing team and we did not get our closing documents till about 1.5hr before the closing appointment. The builder, Rodney, although very attentive and reassuring during our first walk throughs, dropped the ball for multiple things. Our concerns were often dismissed or conveyed as "not serious" and we really had to advocate for repairs. It has been two months since we closed and we still have not had the kitchen light cover replaced that was cracked - and like mentioned before, we have had to contact Rodney and Lennar multiple times the past two months for them to address it. Lizz, the home consultant, has been equally disappointing in this experience. Overall, we are grateful to have a new home but we are disappointed with the company and not completely satisfied with the quality of our home. The only positive thing I have to say about this experience, is that we are glad we finally closed and that we don't have to deal with them again. ... More

Had a bad experience with the sales guy. Felt like a military recruiter - made promises that I would get certain things included in the house and on the papers I had to sign, he purposefully left that out. Told me I had nothing in writing which was very sketchy. Talked to some neighbors and at least 4 others had a similar experience. I really did not want to give him the commission on this sale but I had to get the house. The finance team was also a nightmare. More times than I can count I was asked for docs that were supposedly due the next day and they would be sent to me at midnight (or later). My calls and emails were constantly ignore or I would receive an extremely delayed response. Overall, this was a really bad experience especially for it being my first house. There was a couple people on the construction team that made it better when doing walk throughs and such but other than that, I would not deal with the Lennar team again. I was hoping to have a much better first time homebuying experience. ... More