Lennar Reviews in Houston, TX

Lennars goal is to close business and there is so much room for improvement. I told my sales guy I could not meet at a certain date since I locked in the house. I never meet with customer service, I was sent another builder supervisor instead. When we spent TWICE time to call out cosmetic things that needed to be repaired, only a very few were taken care of and the rest... well they just peeled off the orange stickers. Most of the paint jobs are leaky and full of paint buggers. Love the location, and the size of the land, but I would need to see lots of improvement before buying another home by this builder. ... More

It’s bad experience, 1- everything was delayed 2- they charged a lot of selections we made for our house 3- purchase experience was bad customer service not was on time and we didn’t get to take picture with the first home keys,

The team on the ground was great to work with!

The team at Lennar was wonderful! Once my realtor scheduled a showing, the process moved fairly quickly considering the crazy market conditions. I went under contract April 30th and on Aug 30th, I closed and got my keys!!! As a first time home buyer, I had to adjust my expectations with some things. Overall I am very pleased

Personnel was outstanding! I couldn't asked for a better group of people to assist me with our home buying experience. From Ana Guzman to Josie Gonzales to Tommy Collier. They all did an outstanding job taking the entire stress load off of me. What a blessing they were to work with. I honestly would give them a 5 star on all categories unfortunately some items were beyond their control due to COVID but they did the best they could to assist us.

The actual building team (overseeing manager, contractors, subcontractors) is where my biggest issue is. When we arrived on the final walkthrough there was quite a bit not done, the house was far from clean, and the yard looked terrible. Keep in mind this is after we did the initial walkthrough and put things on our list to be repaired and/or cleaned. Paint was sloppy, we still don't have all the caulking done on the exterior, and the railings aren't level to just mention a few things. Our Customer Service Rep has been fantastic at helping schedule contractors and what not but those contractors have been unreliable at best. We are now 4 months in our home and there are still things that haven't been done. Our Sales Rep, though, has gone above and beyond to try and compensate the best she can so this truly seems to be more of a contractor issue than a Lennar as a company issue. ... More

Great people to work with and their responsiveness has been outstanding. Wes, Kennith, and Kevin are super.

We are enjoying our new home and neighborhood and did have some positive experiences with Lennar. However, since we moved in 3 months ago we have noticed some problems with the workmanship. The paint job was especially sloppy. We also had problems with the Lennar Title Company giving us incorrect information at closing, and they would not respond to our emails requesting assistance concerning this incorrect information. These are some of the reasons that our overall rating is just average.

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all carpets because too lazy to put plastic down. Even had ants coming up from one gap in vinyl floor and forming line to another gap. Thankfully, there is one good person in warranty/service group (Rich) who has been helpful in addressing these issues and a couple of good but clearly overworked construction managers (Eric and Jared) when the best work was done on the home. ... More

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

My experience was very good. The only disappointment was that I had no option to pick out even interior paint color, could.only choose what was already predetermined. And the interior paint is not the quality I am used to.

Thank you for such good work and response.

This is a serious company, reliable and make my an happy homeowner

Not the best, but not bad either. Workmanship need to be improved.

Very nice neighborhood, lake and area. Love my house.

Low quality materials used and left the finishing work undone and promised to be taken care of at time of closing but later they don't care. Keep putting work orders and they ask for phone appointments and virtual appointments but work not done and they close the tickets without completing it. Even the area manager don't respond to email sent. Really disappointed.

Super friendly and willing to help as much as they can!

I was in control of the entire process. No pressure tactics from the realtor, no design choice during the time I purchased my home, but with the Lennar "Everything's included" there wasn't much need to do so.

Master bathroom is the same size as the guest bathroom. And there are no linen closets.

Great customer service and responsiveness

We were absolutely pleased with our Lennar experience from beginning to end. Our sales professional (Kacey) was the shining star of the group. She kept us updated daily and answered all of our questions timely. We will definitely recommend Lennar to friends and family.

Nancy, Lan, and James helped my home buying process smooth. They all did a wonderful job to assist me. I can’t thank them enough. I want to send a shoutout to Tommy as well. He helped me get the ball rolling. Once again thank you!

People from LENAR were so rude

Overall happiness with the new home. Some issues, minor, but we're resolved quickly.

I love my home but it has so many little things there were some issues to he fixed after my last walkthrough that just weren’t fixed. I submitted the warranty since they said thats how I had to claim them. They’re parts of the inside of my home that isn’t painted. The outside of my home paint was peeling and was supposed to be fixed that was just never taken care of. They promised me some stuff that they didn’t make it happen. It’s the little things that add up.