Lennar Reviews in Houston, TX

Leah in Tavola is the best! She is so nice and attentative and really made the process and the experience pleasant and much easier. She went above and beyond to make sure I was happy with my purchase and all million of my questions were answered.

Felicity has been wonderful addressing all issues/concerns promptly. She has gone above and beyond to ensure our satisfaction with the home.

Great home builders and customer service

They completed our house on schedule, when many of my neighbors have complained their builder did not. Part of the reason may be the lack of options offered and workmanship that was good but not great. Customer service guys are great!

Some of the materials they used around the house, especially the vinyl flooring seem to be really low-end quality.

My sales guy was real nice and always giving me updates on the progress of the house.

Great deal business with lennar

Their inability to give us a choice in many things in our home. From interior paint color, to external brick, the choice was made for us. Never in my experience of buying a home did the sales guy have to say, "I'm sorry, no" so many times. If it weren't that Lennar had the floor plan we wanted (Next Gen home) we would have built with someone else.

Every thing was great .

The home was supposed to be fully wired for alarm service only two windows out of six were properly wired. Workmanship and quality of product wasn’t up to par. Low grade windows only the bottom tilts in for for cleaning. And the windows had a lot of silicone around the frame Leaking out very sloppy work . From the paint to the caulking and seals very hastily done and not properly done . The workers spilled glue on the floor still trying to get that all off. Garage floor has chunks of cement not smoothed out properly. garage door has a 15 inch dent on the bottom panel and I didn’t discover it till a week later and I’m not a jerk and wouldn’t ask them to replace it at this point. and if you ask for service they will come out but then there’s two guys in your house tearing up walls and fixing stuff . Not cool. Project building manager obviously not keeping an eye on the workers and the quality of workmanship. Lennar should make sure that the quality of their product at their lowest cost homes is the same as their most expensive homes. I needed to change and upgrade a lot of things in the house. I thought I was getting a deal with the appliances included but they were very cheap and I’m slowly replacing them. And I’ve only been in the house for two months. I will have to spend around $10,000 to get the Home up to a better standard.We pay $750 a year for HOA fees, for what I don’t know there’s nothing here there’s a little play park for toddlers. That’s it ,no amenities besides that I have no clue what we’re paying for. Shame on me. What’s the old adage there’s a sucker born every minute. I’m the sucker that proves that. ... More

Customer care programs from beginning to 1year after is a real win. Starting with Kent, not over selling me and answering all my questions through the whole process and even after I purchased. The personal touch of my Customer care rep. Cory. Helping with all the new owner questions once I moved in. Great extentions on warranty for registration of product's, heating & air-conditioning, kitchen appliances. Plumbing, roof, windows all covered on lennar new home warranties. Even landscaping, provided a hose and sprinkler to get started. Covered grass and plants for 60 days after move in. Wow above and beyond wonderful. There's so many details to moving in to a new home, lennar provided information to help make it easier and efficiently. Would recommend Lennar homes every time! ... More

Great value and experience all around

Very professional responsive to questions and need.

It’s a great neighborhood to live in

Lennars goal is to close business and there is so much room for improvement. I told my sales guy I could not meet at a certain date since I locked in the house. I never meet with customer service, I was sent another builder supervisor instead. When we spent TWICE time to call out cosmetic things that needed to be repaired, only a very few were taken care of and the rest... well they just peeled off the orange stickers. Most of the paint jobs are leaky and full of paint buggers. Love the location, and the size of the land, but I would need to see lots of improvement before buying another home by this builder. ... More

It’s bad experience, 1- everything was delayed 2- they charged a lot of selections we made for our house 3- purchase experience was bad customer service not was on time and we didn’t get to take picture with the first home keys,

The team on the ground was great to work with!

The team at Lennar was wonderful! Once my realtor scheduled a showing, the process moved fairly quickly considering the crazy market conditions. I went under contract April 30th and on Aug 30th, I closed and got my keys!!! As a first time home buyer, I had to adjust my expectations with some things. Overall I am very pleased

Personnel was outstanding! I couldn't asked for a better group of people to assist me with our home buying experience. From Ana Guzman to Josie Gonzales to Tommy Collier. They all did an outstanding job taking the entire stress load off of me. What a blessing they were to work with. I honestly would give them a 5 star on all categories unfortunately some items were beyond their control due to COVID but they did the best they could to assist us.

The actual building team (overseeing manager, contractors, subcontractors) is where my biggest issue is. When we arrived on the final walkthrough there was quite a bit not done, the house was far from clean, and the yard looked terrible. Keep in mind this is after we did the initial walkthrough and put things on our list to be repaired and/or cleaned. Paint was sloppy, we still don't have all the caulking done on the exterior, and the railings aren't level to just mention a few things. Our Customer Service Rep has been fantastic at helping schedule contractors and what not but those contractors have been unreliable at best. We are now 4 months in our home and there are still things that haven't been done. Our Sales Rep, though, has gone above and beyond to try and compensate the best she can so this truly seems to be more of a contractor issue than a Lennar as a company issue. ... More

Great people to work with and their responsiveness has been outstanding. Wes, Kennith, and Kevin are super.

We are enjoying our new home and neighborhood and did have some positive experiences with Lennar. However, since we moved in 3 months ago we have noticed some problems with the workmanship. The paint job was especially sloppy. We also had problems with the Lennar Title Company giving us incorrect information at closing, and they would not respond to our emails requesting assistance concerning this incorrect information. These are some of the reasons that our overall rating is just average.

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all carpets because too lazy to put plastic down. Even had ants coming up from one gap in vinyl floor and forming line to another gap. Thankfully, there is one good person in warranty/service group (Rich) who has been helpful in addressing these issues and a couple of good but clearly overworked construction managers (Eric and Jared) when the best work was done on the home. ... More

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

My experience was very good. The only disappointment was that I had no option to pick out even interior paint color, could.only choose what was already predetermined. And the interior paint is not the quality I am used to.