Lennar Reviews in Houston, TX

The experience was not really good did not keep us updated with the home, and closing was a mess.

If I could give no stars I would. From the second we filled out an application, the rest of the process went lower than rock bottom. We spoke to our finance person (Mary Jo) ONE time and that was after calling/emailing numerous times. I finally reached out to Ali (man in the model home) letting him know that we have been trying to get ahold of her with no call back. This happened several times as we did have questions along the way because Mary Jo NEVER updated us on ANYTHING. The one time she did talk to us she rushed us off the phone stating she was very busy. Ma'am we are all busy, so you saying my 6 figure house application to help your company doesnt matter? yea, ok. We really wanted this house and thats the only reason we proceeded. Ali was well aware of our frustrations through out the entire process. Finally our house was done being built and our FISRT walkthrough came up which went well. Of course, SOOOOO MANY missed things on the painters part, flooring, and cabinetry. There were several places that were not painted...at all..did not even have texture on them. Pieces of vinyl flooring did not touch each other leaving concrete underneath exposed. When we asked about it to the construction manager, Bart, he said there is nothing they can do about it. The cabinetry had several and noticeable scuffs and scratches on them. They said the painters can touch them up. about a month prior to the tentative closing date they gave we tried and tried to see about when closing would be and no one ever reached out to us. We spoke to Ali and he stated it would be a virtual closing. (made sense because our previous home was closed virtually) A week before our closing date they call us asking us if we could COME IN the next day to close. They said they dont know why they said would tell us we would close virtually. We asked for another day and they said they is the only time we can close. So now they inconvenienced us because we cannot just take off on our schedules like that without notice. We gave them a time and they said to come in and they will try to work us in. At this point, we were beyond frustrated and just wanted it to be over. We went in and never saw Mary Jo (who they said we would close with). Once we closed we went to the house to find about half of the touch ups completed. No touch ups were done on the cabinets and the paint jobs were sloppy (had drips on flooring and some spots were not painted at all). Of course we couldnt do a "Final walk through" before closing because they stated they are working on the mistakes found and no one knew when we would close. Also, Please check your fencing. They use a nail gun and on week 1 of being in the house the fence boards were coming off. We went and had to put screws in every one of them. My advice would be to use Lennar as last resort. I know these houses are thrown together over night and use different contractors for different tasks but if they would all just take their time and take pride in their work and not have someone always have to come behind them to correct their poor workmanship then they might actually have received a better review. Overall it was a horrible experience for us. Please use this review to know what to look out for so you can have a better process than us. Again, we had no choice. ... More

Workmanship could be so much better. I’ve been going through warranty for so many things when it should of been done correctly the first time.

At first it was good but after you sign and put money down, takes sales 2-3 days to call back even my realtor could not get a hold of him. The on line paperwork is a joke. The first walk thru was horrible water leaking in the wall and Lennar was just going to leave water in the wall and underneath the flooring. Paint not finished. Just got it fixed on the day of closing. Let’s talk about Lennar contractors damaged my A/C unit outside and when you send a service request in it’s poor response. Front door sagging. Closet door damaged kitchen cabinets coming apart over all just a bad experience . Will not buy a Lennar house again or will I recommend anyone else. I have learned in business that for every one bad it takes multiple goods to forget the bad , that is something Lennar needs to learn, because what Lennar advertised is not what happened ... More

The flooring in my house was a complete catastrophic failure. Everything else was done well. The build suffered a great deal from having the flooring installed so terribly. There’s nothing that can be done to fix the issue other than rip it all out and put new flooring in correctly. It’s pretty sad. Now I have to have someone come rip it all out and do it correctly.

Communication via lender was scares - little to none The day of closing didn’t know if I was going to close or not due to lack of communication finally 2 hours after my set closing time I got a call and they told me that they were working on it and they would let me know by 5 , 5 rolled around and still nothing. The builders pushed my closing date from , 2/28 to 2/25 at the very beginning of the loan process no big deal but they didn’t communicate that with the lender so the lender thought they had more time to work my file. No only was the house not ready to close, there where things not done on the house. Both my initial and final walk where a joke as things needed to be done and on closing day when I was handed my keys i had no sod ground was not grated before sod was thrown the day after closing so the ground is uneven and feels like quicksand even to this day a month after closing (the CSR added a drain pipe to help with the water flow in the grass but we still have the unevenness and still is like quick sand , behind the back fence just drops down so when you water the dirt just washes away and we have holes under the fence line) no cabinet doors and damaged drawer (they grabbed a cracked/damaged cabinet and drawer from a different house and installed it in mine) , a giant hole in the wall in the hallway wall where a lite switch was suppose to go, so no hallway light, foundation on the side of the house was cracked and honeycombed did not look very nice on the eyes. They peanut buttered cracks in the siding when it was broke off thinking we would be okay with the look of it Just overall construction was poorly handled and done. The biggest excuse I head was DUE TO COVID. I will never recommend Lennar to anyone I know. ... More

People from LENAR were so rude

I did not shop my loan to different brokers and Lennar locked me into their lender. I was moving from CA and unaware of TX real estate laws. My fault. I had to jump through hoops to get closed. The underwriter requested forms contradictory to information on Lennar’s website. Lender was not clear in communication requesting information that caused delays. Someone wrote “Won’t Get Fooled Again” and I lived it. If Lennar was the last builder on the planet, I wouldn’t recommend them.

Lennar has succeeded at making my first home buying experience terrible in so many ways. Closed Jan 19th and still have floors popping up all over house. Got huge runaround by flooring company. Now I have to be displaced from my home for 3 days and pray things are actually done correctly this time.

i’ve had way to many issues with Lennar. so many broken undone things in the home. customer service representative is not helpful, def wouldn’t recommend lennar.

Have problems that need to be taken care of Have a Kēvo that has never worked and now they say I have to pay $120 to have it set up and maybe it will work if not then they will replace it maybe

I had high hopes when purchasing my home through Lennar, but unfortunately, my experience has been riddled with frustration and disappointment. Before closing, I hired a professional home inspector who uncovered a laundry list of issues—bad masonry work, sloppy and frankly comical electrical wiring, fencing that lacked proper nails and support, and concerning plumbing flaws, particularly with the water heater. Despite these problems, I was pressured to close on the home before the issues were properly addressed. While some of them were eventually fixed, the process was far from timely or reassuring. Since moving in, I’ve continued to uncover more problems: Poor concrete and driveway work More bad masonry Fence quality that is clearly subpar Scratched bathroom tiles that somehow passed inspection Sloppy indoor painting Missing roof flashing in at least one section Windows that were poorly installed, raising concerns about future insulation and efficiency issues with the double-pane glass These aren't just minor annoyances—they’re serious quality control problems that shouldn’t exist in a home costing several hundred thousand dollars. If I wanted to continue the list, I could, but these alone are enough to give any prospective buyer serious pause. Buying a home should be exciting. Instead, it’s been an ongoing battle to get the basics done right. I expected better from a national builder like Lennar. ... More

My experience with Lennar was not great at all. Yes we got a lot of incentives but communication was horrible. They were not up front about what came with the home, the sales representative lied to us about anything and everything. Keep in mind that this is my first time buying a home. It was supposed to be a smooth process and one of the happiest moments of our lives but we felt robbed from that moment. Not only that they would not communicate with my realtor at all. Just when dates were pushed for walkthroughs which were changed at least 5 times. Overall communication was terrible with Lennar. Would I buy a second home with Lennar absolutely not. ... More

Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager

We were originally offered a chance to get a lower interest rate and then right before closing were told that there was no way to even consider lowering the interest rate, but it was kinda too late at that point for us. Our closing date was miscommunicated to us and after planning move out dates at our other place and setting up installation appointments at the new place, this delay in closing caused us to have to rush back and forth to get everything moved in half the time we expected to have. After moving in, we found multiple issues.....paint on the carpet, paint on the vinyl plank flooring, paint on the power outlets, drywall texture sprayed all over the windows and shower doors. Our garage door button wasn't connected all the way and shorted out. Our dryer circuit breaker wasn't connected at all. The circuit breaker for our microwave kept tripping b/c the wires were installed wrong. For a brand new house, we are having to spend A LOT of time fixing everything. If we wanted a fixer-upper, we would have chosen something much cheaper. Awful experience. Will never do business with Lennar again. ... More

Honestly, I would never recommend nor purchase another Lennar home. The only positive experience was my initial walk thru 2 weeks prior to closing on my home with Lennar associate Beth. From the very start with Lennar, my sales personnel, Jimmy Zaid kicked off the negative experienc but his constant lack of communication, And most importantly empty promise of purchase price. He stated that every model of my home sells for $300,000 and that there were 3 left after looking at a model of one selling that day. Long story short after I finally got in contact with him, he stated the best price he could do was $338,000 and not $300,000 due to my specific home not being a short sale. This communication was done via text since he would not answer my calls. He stated he was off the days I left messages. Additionally, another time when I could not reach him, I ended up calling the local sales office and the associate who answered specified that if I signed the same day, I would receive a free copy washer & dryer. Once again Jimmy never mentioned any other this. I've spoken with several neighbors who went thru Lennar mortgage etc and very similar, terrible experience. Additionally, the Lennar lending associates (there were 2) consistently asked for the same redundant paperwork. I submitted w writhing 3 times (Lennar portal and each Lennar Mortgage associate) This was my third home purchase might I mention, so I am very familiar with home buying experiences. My neighbors and I are clearly guinea pigs to the Samara neighborhood and all share a similar negative experience. I could provide another page of my entire experience but I'm sure no one will read this. Surprisingly, I did receive a call a couple weeks ago when I received another Lennar surgery where I rated everything 0 and I spelled everything out to that associate who want d me to elaborate feedback responses. ... More

The worst experience of my life buying home from Lennar. Bad salesman from start to finish with little to no help , construction manager cheating and treat you like a kid, paint finish crack and final walk have to delay because no one did it from the first walk , after they touch up move in the paint dry and show crack again leaving the buyer stuck . Never never buy from Lennar

I bought a Lennar (New Home) in 2004 and had a very good experience, but this time we were disappointed. We chose the house because of the school. Our friends warned us about Lennar. We are still working to get all fixed from Lennar. A lot they just won't. While we closed on the house, they were still working at the home, and it seems like it never ends. In 2004, the house was finished, and we could move in right away after a few paint and grass fixes. This time, the walls are not even straight. We had some walls fixed already. I am tired of looking at all and wished I picked a different house. ... More

Our experience buying a Lennar House was a Nightmare! And 8 weeks after moving in, our nightmare continues. Trust me when I say, dont buy with Lennar, keep looking find your dream home, they crushed our dreams.

The buyer has no say in buying a Lennar home, and getting all the details completed to have a clean built home is impossible with Lennar.

Not happy with my experience at all.

Subcontractors are horrible Superintendents are useless and shady No supervision on the projects

Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, when I submitted warrranty to frigidaire for the oven, it was already used) items, oven has issues, we were told that they need to register that with Frigidaire so that frigidaire can handle the request, not Lennar’s problem. Who is frigidaire? Garbage company, I’ll just get a nee oven. Like every thing else in 2025, everything sucks, Lennar is okay if you don’t fight back and just say the whole experience is wonderful. ... More

I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.

The staff are not that good. Very bad material quality considering that the price of the house is almost half a million dollars Issues started to appear after just one week of closing. Their warranty are scam. It doesn't cover the roof the fence the irrigation system. Overall experience BAD