
Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 877 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Caveat Emptor
- Sidney B.
- Verified HomeBuyer
- September 15, 2021
- Katy, TX
I did not shop my loan to different brokers and Lennar locked me into their lender. I was moving from CA and unaware of TX real estate laws. My fault. I had to jump through hoops to get closed. The underwriter requested forms contradictory to information on Lennar’s website. Lender was not clear in communication requesting information that caused delays. Someone wrote “Won’t Get Fooled Again” and I lived it. If Lennar was the last builder on the planet, I wouldn’t recommend them.
Lennar responded:
Hi Sidney, thank you for taking the time to share this detailed review. We would like to apologize for the issues you faced when going through the closing process for your new home. If you have anything needing attention going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 2
Lennar has succeeded
- Juan T.
- Verified HomeBuyer
- June 01, 2021
- Katy, TX
Lennar has succeeded at making my first home buying experience terrible in so many ways. Closed Jan 19th and still have floors popping up all over house. Got huge runaround by flooring company. Now I have to be displaced from my home for 3 days and pray things are actually done correctly this time.
Lennar responded:
Hi Juan, thank you for this review. We are sorry to hear about the issues with your floor and ongoing repairs. Please reach out to us at corporatecustomecare@lennar.com if there is anything additional we can do to assist. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Lennar - i’ve had way to many issues with Lennar.
- Kelsey B.
- Verified HomeBuyer
- June 01, 2021
- Richmond, TX
i’ve had way to many issues with Lennar. so many broken undone things in the home. customer service representative is not helpful, def wouldn’t recommend lennar.
Lennar responded:
Hi Kelsey, thank you for sharing your experience. We are sorry to hear about the issues you outlined with broken and incomplete items. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Have problems that need to be taken care of
- William L.
- Verified HomeBuyer
- November 28, 2019
- Cypress, TX
Have problems that need to be taken care of Have a Kēvo that has never worked and now they say I have to pay $120 to have it set up and maybe it will work if not then they will replace it maybe
Lennar responded:
Hi William, thank you for sharing your comments about your experience. We apologize for the issues you described. If you would like us to follow-up on anything, please send details to corporatecustomercare@lennar.com and we will review. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 2
A Disappointing Experience with Lennar Homes
- Israel E.
- Verified HomeBuyer
- April 22, 2025
- Hockley, TX
I had high hopes when purchasing my home through Lennar, but unfortunately, my experience has been riddled with frustration and disappointment. Before closing, I hired a professional home inspector who uncovered a laundry list of issues—bad masonry work, sloppy and frankly comical electrical wiring, fencing that lacked proper nails and support, and concerning plumbing flaws, particularly with the water heater. Despite these problems, I was pressured to close on the home before the issues were properly addressed. While some of them were eventually fixed, the process was far from timely or ...
Lennar responded:
Good afternoon Israel, we’re genuinely sorry to hear that your experience hasn’t been up to par. Your input matters, and if there are still outstanding items to be resolved, we’d appreciate the opportunity to address them. Please contact us at CorporateCustomerCare@Lennar.com and include a reference to this review so we can get the right team involved.
Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar Canterra Creek
- Alicia C.
- Verified HomeBuyer
- April 02, 2025
- Rosharon, TX
My experience with Lennar was not great at all. Yes we got a lot of incentives but communication was horrible. They were not up front about what came with the home, the sales representative lied to us about anything and everything. Keep in mind that this is my first time buying a home. It was supposed to be a smooth process and one of the happiest moments of our lives but we felt robbed from that moment. Not only that they would not communicate with my realtor at all. Just when dates were pushed for walkthroughs which were changed at least 5 times. Overall communication was terrible with ...
Lennar responded:
Good afternoon Alicia. Thank you for sharing your experience with us. We’re sorry to hear that communication fell short and that the overall process did not go smoothly. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
No good with my lender and salesman person
- Anonymous
- Verified HomeBuyer
- October 03, 2024
- New Caney, TX
Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager
Lennar responded:
Good afternoon and thank you for sharing your feedback. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lazy & sloppy work found all over new house
- Joseph B.
- Verified HomeBuyer
- July 23, 2024
- Magnolia, TX
We were originally offered a chance to get a lower interest rate and then right before closing were told that there was no way to even consider lowering the interest rate, but it was kinda too late at that point for us. Our closing date was miscommunicated to us and after planning move out dates at our other place and setting up installation appointments at the new place, this delay in closing caused us to have to rush back and forth to get everything moved in half the time we expected to have. After moving in, we found multiple issues.....paint on the carpet, paint on the vinyl plank ...
Lennar responded:
Good afternoon Joseph. Thank you for taking the time to share your experience with us. We are sorry to hear about the miscommunication and the issues in your home that have had to be repaired. Moving forward, we hope we can change your sentiment to a more positive one. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Would never buy another Lennar home in future
- Kenneth J.
- Verified HomeBuyer
- May 20, 2024
- League City, TX
Honestly, I would never recommend nor purchase another Lennar home. The only positive experience was my initial walk thru 2 weeks prior to closing on my home with Lennar associate Beth. From the very start with Lennar, my sales personnel, Jimmy Zaid kicked off the negative experienc but his constant lack of communication, And most importantly empty promise of purchase price. He stated that every model of my home sells for $300,000 and that there were 3 left after looking at a model of one selling that day. Long story short after I finally got in contact with him, he stated the best price he ...
Lennar responded:
Good afternoon Kenneth, we appreciate you taking the time to share your experience with us. We are sorry to hear about your experience. I have shared your feedback with upper management for their review and assistance.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Never buy from Lennar again
- Bao P.
- Verified HomeBuyer
- January 11, 2023
- Rosharon, TX
The worst experience of my life buying home from Lennar. Bad salesman from start to finish with little to no help , construction manager cheating and treat you like a kid, paint finish crack and final walk have to delay because no one did it from the first walk , after they touch up move in the paint dry and show crack again leaving the buyer stuck . Never never buy from Lennar
Lennar responded:
Hi Bao, thank you for taking time to write a review. We appreciate you taking the time to share this experience and would like to apologize for the time it has taken to address your issues. If there is anything outstanding that could use further attention, please send a note to our team at lennarcares@lennar.com with any details you can provide, and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Tasks performed very badly (botched, ruined, defective, bungled or clumsy piece of work. Then takes too long to get it fix. It's a mess.
- Heike M.
- Verified HomeBuyer
- September 27, 2022
- Katy, TX
I bought a Lennar (New Home) in 2004 and had a very good experience, but this time we were disappointed. We chose the house because of the school. Our friends warned us about Lennar. We are still working to get all fixed from Lennar. A lot they just won't. While we closed on the house, they were still working at the home, and it seems like it never ends. In 2004, the house was finished, and we could move in right away after a few paint and grass fixes. This time, the walls are not even straight. We had some walls fixed already. I am tired of looking at all and wished I picked a different ...
Lennar responded:
Hi Heike, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Will Never Buy Another Lennar House
- Robert F.
- Verified HomeBuyer
- April 21, 2022
- Magnolia, TX
Our experience buying a Lennar House was a Nightmare! And 8 weeks after moving in, our nightmare continues. Trust me when I say, dont buy with Lennar, keep looking find your dream home, they crushed our dreams.
Lennar responded:
Hi Robert, thank you for this review. We are sorry to hear about your poor experience and would like to apologize for the number of issues you have encountered that are ongoing after closing. If there is anything that remains outstanding, please send us a message at corporatecustomercare@lennar.com and our team will address. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Lennar - The buyer has no say in buying a Lennar home, and getting all
- Anonymous
- Verified HomeBuyer
- September 28, 2021
- Richmond, TX
The buyer has no say in buying a Lennar home, and getting all the details completed to have a clean built home is impossible with Lennar.
Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not happy with my experience
- Anonymous
- Verified HomeBuyer
- March 17, 2020
- Iowa Colony, TX
Not happy with my experience at all.
Lennar responded:
Thank you for your comment. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Lennar Homes Review
- Scott O.
- Verified HomeBuyer
- July 09, 2019
- Dickinson, TX
Subcontractors are horrible Superintendents are useless and shady No supervision on the projects
Lennar responded:
Hi Scott, thank you for your feedback. We are sorry to hear about your comments regarding the construction team. Please send a message to us at corporatecustomercare@lennar.com with any items you need assistance with, so we can review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Terrible
- Anonymous
- Verified HomeBuyer
- June 05, 2025
- New Caney, TX
The worst buying experience. Very stressful process. Their priority is to get you to sign at all costs
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Value paid for the house is too much as compared to quality of materials used in the house
- Ozair A.
- Verified HomeBuyer
- May 21, 2025
- Richmond, TX
The amount paid of the house is too much as compared to quality of materials used in the house. False information provided that Lennar don't install blinds for windows and gutter line. I have checked other houses build in the same area with lennar builder and they all have blinds and gutter line. Builder don't response to the email after they sale you the house. Lots of space was wasted in building the house like big bathroom and no store closed provided
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Lennar - High Priced, Low Quality With Clueless Customer Service
- Eric Ivan A.
- Verified HomeBuyer
- April 17, 2025
- Richmond, TX
Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, ...
Lennar responded:
Good morning Eric, we thank you for taking the time to share your experience with us. We are sorry to hear we failed to meet your expectations with your home buying process and quality of materials. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We are committed to improving your homeowner experience and addressing any concerns you may ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Absolutely hate Lenner - Houston TX
- Paul A.
- Verified HomeBuyer
- February 06, 2025
- Hockley, TX
I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.
Lennar responded:
Good afternoon ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointment
- Raul B.
- Verified HomeBuyer
- August 19, 2024
- League City, TX
I cannot express how i feel about my experience because @Trust Builder and @lennar block my experience. Don't understand why you ask for my experience if i cannot express myself, I suppose you want only good rating are the ones you make public,
Lennar responded:
Good afternoon Raul, Thank you for sharing your feedback with us. We sincerely apologize that you feel like you cannot share your experience. If outstanding items remain to be resolved, please send us an email, referencing this review, with details of your concerns to LennarNews@Lennar.com so we can help you follow up. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad Experience
- Mohammed E.
- Verified HomeBuyer
- August 18, 2024
- Manvel, TX
The staff are not that good. Very bad material quality considering that the price of the house is almost half a million dollars Issues started to appear after just one week of closing. Their warranty are scam. It doesn't cover the roof the fence the irrigation system. Overall experience BAD
Lennar responded:
Good afternoon Mohammed, Thank you for sharing your experience with us. We are sorry that you feel we have not met your expectations with this home, including the material quality and warranty coverage. If you have any questions or warranty concerns, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Dont buy
- Jason B.
- Verified HomeBuyer
- August 15, 2024
- Baytown, TX
-Fence falling from no concrete -Windows leak -Front door leak -Poor exterior prep and painting -Worst of all AC is inadequate for home and gets warm inside home. -second worst of all is lennar warranty is terrible they try everything under the sun to avoid fixing anything. Piece of crap people. DONT BUY anything from lennar -other people in the neighborhood have issues even worse than mine.
Lennar responded:
Good morning Jason, we appreciate you taking the time to share your feedback, and are sorry to hear about the issues with the fence, leaking windows and front door, poor exterior prep and painting, and inadequate AC. If there are still outstanding items in need of repair, please reach out to us at LennarNews@Lennar.com with details, referencing this review, so we can document your concerns and follow up with the appropriate team to get everything completed. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I’m very disappointed
- Patricia A.
- Verified HomeBuyer
- August 14, 2024
- Texas City, TX
First poor costumer service ! Second less than a month and fence falling down cheap installation and work Now I have a house on my right side under construction to close from my back yard looks horrible ! I should wait to buy ! Only Mr Bob De Leon has been very attentive ! Thanks Patricia
Lennar responded:
Good morning Patricia, We are sorry to hear about the poor customer service, the issues with the fence installation, and the proximity of the construction site to your backyard. We understand how disappointing it must be to face these problems in your new home. We appreciate your positive feedback about Mr. Bob De Leon's attentiveness. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful closing experience
- Jacqueline M.
- Verified HomeBuyer
- July 19, 2024
- Baytown, TX
Hone was made quickly and has many imperfections. The process was rushed to close on time which impacted my ability to request things to be fixed. The brick has light spots and a patch doesn't match the rest of the home. The garage isn't sealed properly allowing rodents to enter
Lennar responded:
Good afternoon Jaqueline,
We are sorry to hear that your purchasing experience was not up to your expectations. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful experience
- Anonymous
- Verified HomeBuyer
- June 21, 2024
- New Caney, TX
First house I tried to buy was in Seguin, Texas. My closing date was postponed and then on the day of new closing date I was told "your husband has to co-sign." One whole month they couldnt't figure out that my loan was a liability. I was extremely disappointed. They took so many documents but in the end gave me no choice, tried to rush me, gave me advice on cosigning when it's a personal decision and they invaded that personal space, no one asked them for their opinion on co signing part. So, fast forwad in to the new year of 2024, my work took me to Houston, So I started looking for ...
Lennar responded:
We are sorry to hear you did not have a great homebuying experience. I have shared your comments and feedback with our Sales and Customer Care teams. We are always looking to improve our Homeowner's experience, and your feedback is of great help. We hope, despite that experience, you're now enjoying your new home and making it your own! If there are any general questions or warrantable issues, please do not hesitate to contact us by submitting a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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