Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1017 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Great Customer Service — Was Overpromised
- Kylie S.
- Verified HomeBuyer
- May 18, 2021
- Hockley, TX
I had never built a home before, but Lennar made the experience easy. My salesperson overpromised on what could be delivered. He told me I could extend my patio & add a flood light. It was written on the documents I initially signed, but one month before I closed I was told that was no longer possible. I was also told that landscaping would be put in to cover the ATT box & that never happened. Overall, had a great experience. I just wish they would have been upfront and honest about what they could (or couldnt) do ahead of time.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Overall Lennar has been easy to work with from home purchase
- Yolanda F.
- Verified HomeBuyer
- May 18, 2021
- Richmond, TX
Overall Lennar has been easy to work with from home purchase to resolving most of the warranty issues.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Awesome experience, smooth process, great attention.
- Oriana C.
- Verified HomeBuyer
- May 13, 2021
- Porter, TX
Awesome experience, smooth process, great attention. 100% recommended!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Garrick was great and a big help resolving any issues.
- Charles P.
- Verified HomeBuyer
- May 13, 2021
- Richmond, TX
Garrick was great and a big help resolving any issues. Morris was very patient with us. Josie was the best. Matt came in at the end of the process another quality individual.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - It was great, update on progress and loan process
- Hellen N.
- Verified HomeBuyer
- May 12, 2021
- Richmond, TX
It was great, update on progress and loan process
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar takes advantage of buyers and has terrible build quality
- Anil M.
- Verified HomeBuyer
- May 11, 2021
- Richmond, TX
If at all possible DO NOT buy a house from Lennar. If at all possible they will take advantage of price increases on your contracted home to selectively cancel your contract and force you to re-contract on the same house at a higher price. They will do this the day before closing forcing your hand to fork over more money. The quality of the house is terrible. Our floor tiles buckle, the kitchen island is not level do food rolls off, the HVAC cannot maintain safe humidity levels, there are a number of mis-wired switches and missing GFCI and or AFCI breakers. Our master bath sink is cracked. ...
Lennar responded:
Hi Anil, thank you for taking time to write a review. We apologize for the frustrations you have expressed starting with any issues during the contract process. Additionally, we are sorry to hear about the items you outlined with flooring, mis-wired switches, cracked sink and cabinetry issues. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Construction Coordination
- Dhrudat P.
- Verified HomeBuyer
- May 08, 2021
- Richmond, TX
very cost effective in terms of getting all necessary upgrades in basic package, no need of any more upgrades.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Selection process and purchase was very positive.
- Daniel G.
- Verified HomeBuyer
- May 08, 2021
- Richmond, TX
Selection process and purchase was very positive. The construction period was not very good - 3 construction inspectors (one we never met); felt very haphazard and not customer-focused. Quality of workmanship is fair - small details like placing a sprinkler head at the exist point of a downspout, which is now covered up by a concrete splash pad; caulking in many places looks like it was done with the non-dominant hand of a non-professional. The post-construction warranty period experience has been positive. Our Customer Service Coordinator [no names, correct? :) ] has been very engaged with ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar -
- Ziad H.
- Verified HomeBuyer
- May 06, 2021
- Richmond, TX
Amazing company to work with. Best experience ever.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall it was a great experience for us.
- Laura O.
- Verified HomeBuyer
- May 06, 2021
- Hockley, TX
Overall it was a great experience for us.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Very nice and affordable homes with everything included.
- Frederick P.
- Verified HomeBuyer
- May 06, 2021
- Rosenberg, TX
Very nice and affordable homes with everything included.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The home buying experience with Lennar was stress free and went
- Yvette S.
- Verified HomeBuyer
- May 04, 2021
- Richmond, TX
The home buying experience with Lennar was stress free and went without a glitch. The loan officer was always available to answer needed questions.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Great customer service
- Kevin P.
- Verified HomeBuyer
- April 28, 2021
- Conroe, TX
Great customer service was the main reason I bought my home from Lennar. The sales team was professional and friendly. The customer care team is responsive and efficient as issues addressed quickly after move-in.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Great teamwork all around the company.
- Kyle G.
- Verified HomeBuyer
- April 27, 2021
- League City, TX
Great teamwork all around the company.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I have been waiting on repairs for over two months.
- Nelly O.
- Verified HomeBuyer
- April 27, 2021
- Cypress, TX
I have been waiting on repairs for over two months.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 1
Builder contact Elisabeth Alvarado was outstanding!
- Amit D.
- Verified HomeBuyer
- April 21, 2021
- Katy, TX
Overall this was a very good home buying experience with the highlight being working with Elisabeth on the build! I would've rated the whole experience 5 stars if it wasn't for some challenges dealing with Lennar financing including them pulling my credit report 3 times.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Lennar - Great people to help us with our home buying experience .
- Darrell S.
- Verified HomeBuyer
- April 21, 2021
- Porter, TX
Great people to help us with our home buying experience .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - Attention to details and fast and friendly response to any issues
- Rudy M.
- Verified HomeBuyer
- April 20, 2021
- League City, TX
Attention to details and fast and friendly response to any issues that may arise!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The Lennar team truly went above and beyond!
- Christina C.
- Verified HomeBuyer
- April 20, 2021
- Dickinson, TX
The Lennar team truly went above and beyond! Love our new house!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pople at title office seemed very displeasent. I understood work and stress at closing is a lot, but they should be professional and have better demeanor.
- Francisco V.
- Verified HomeBuyer
- April 17, 2021
- Katy, TX
Construction, manager at construction, sales and people after closing verifying for details did a ver good work. But some people at the closing at title seemed rude.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer service
- Anonymous
- Verified HomeBuyer
- April 13, 2021
- Fulshear, TX
My Lennar team Stephen, Josie, Leoany and Jorge were all amazing!! They always made sure that anytime I had a question they got back to me immediately. They were always welcoming and attentive and ensure to assist me through the whole process sending my family and I video and pictures.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Your poor customer service
- Maria P.
- Verified HomeBuyer
- April 08, 2021
- Hockley, TX
Read my complaint with the BBB
Lennar responded:
Hi Maria, thank you for the review. We apologize for any issues you have experienced regarding customer care. We will continue following up on your open case, but if there are any additional details you wish to include please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 0
Trustworthiness 0
Responsiveness 0
Promptness and professionalism
- Tyshimiki G.
- Verified HomeBuyer
- April 08, 2021
- Humble, TX
Mom bought a Lennar home and i didn’t expect to either. But it was worth it. I love my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - We had a great experience my wife and I as a first time buyer,
- Georges B.
- Verified HomeBuyer
- April 07, 2021
- Richmond, TX
We had a great experience my wife and I as a first time buyer, everything was explained clearly to us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They walked me through the whole process, and ensured purchasing
- Jose C.
- Verified HomeBuyer
- April 07, 2021
- Baytown, TX
They walked me through the whole process, and ensured purchasing my home was easy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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