I am still waiting to hear back from lennarhoustoncustomercare@lennar.com. My air conditioning has been broke for THREE days now and nobody has gotten back with me!! Very frustrating!!

Lennar responded:
Hi Christopher, thank you for sharing your frustration about your air conditioning. Please email us at corporatecustomercare@lennar.com if you are still having difficulty, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar - Quality of materials used is poor, property seems to have gone

Alexandria G.
Verified HomeBuyer
September 28, 2019
Richmond, TX

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well.

Lennar responded:
Hi Alexandria, thank you for sharing these comments about your experience. We are sorry about the difficulties you described. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

Brandy H.
Verified HomeBuyer
September 25, 2019
League City, TX

Lennar should be embarrassed to close on a home in this poor condition. There is no quality control. From door knobs falling off to plumbing fixtures detaching. The list is long. I feel they threw my home together and they are taking their sweet time fixing all the problems. I do not recommend nor will I ever buy a Lennar.

Lennar responded:
Hi Brandy, thank you for your feedback about your new home. We are so sorry to hear about the quality issues you've experienced. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Lennar -

Noah S.
Verified HomeBuyer
September 24, 2019
Tomball, TX

Its always great when I contact the warranty department, get a date scheduled, and then nobody shows up or contacts me to reschedule.

Lennar responded:
Hi Noah, thank you for sharing these comments about your experience. We are very sorry to hear about the difficulties you've experienced with the scheduling of the warranty work on your home. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible

Anonymous
Verified HomeBuyer
August 06, 2019
Cypress, TX

Extremely sloppy work done. Most workers are so creepy and scary, you don't want them to come back to fix anything. Many, many holes inside and out, unfinished work, dents, paper or plastic painted over on walls. Not even cleaned before move in. Construction dust, dirt left behind. Dead plants. Just a disgrace.

Lennar responded:
Thank you for sharing your comments about your new home experience. We are sorry to hear about the issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Your poor customer service

Maria P.
Verified HomeBuyer
April 08, 2021
Hockley, TX

Read my complaint with the BBB

Lennar responded:
Hi Maria, thank you for the review. We apologize for any issues you have experienced regarding customer care. We will continue following up on your open case, but if there are any additional details you wish to include please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 0

Trustworthiness 0

Value 0

Responsiveness 0

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BROKEN AC NO RESPONSE FROM LENNAR

Lennar - Quality of materials used is poor, property seems to have gone

Disappointed

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Terrible

Your poor customer service