Lennar Reviews in Houston, TX

We had issues with the salesperson reaching out and coordinating with our realtor. He did keep us up to date on the progress of our house, which was nice. Upon coming in we had power pulled during the final walkthrough and the construction manager told us it was the electrical company’s fault. Turns out it was his fault for not paying to have the post replaced after it was hit by their landscaper. Got straight lied too and the electrical company informed us he called when it happened but never submitted payment to them for a replacement. Then called the night before panicking because it hadn’t been replaced. So our closing got pushed back 2 days on a cross country move due to them. The caulk around the floorboards looks terrible. Not like a new person did it, like a 5 year old did it. The paint literally wipes off the wall. They tote a high amount of return customers but I cannot figure out how. If I just had a terrible experience or they really inflate their numbers. ... More

I would advise them to make sure issues were completed prior to signing on the dotted line. This is my third Lennar home and worst customer service experience thus far. Overall workmanship in house is good. Service after the sale and attention to needs has ruined this experience for me.

Lennar was very pushy to use their mortgage company from the start, making the process super difficult when we decided to use our outside lender. We moved in in early August and different color cabinets were installed in the kitchen, still hasn’t been replaced. There’s rebar sticking straight out of the foundation above the grass. The sod next to our AC unit that we were told was going to be put in was never done. The AC didn’t work correctly for the first two weeks. I had to pay 500 dollars out of pocket to have an electrician come tell me the ground and neutral in my dryer power outlet we’re shorting together because the neutral insulation was sliced. There are holes popping up in our ceiling now throughout the house and inside the holes are rusty nails. Seems like there’s moisture getting onto the nails and it’s making holes in the ceiling. Seems like the cheapest materials were used in the house. The back of the island in the middle of the kitchen isn’t made out of wood, it’s a cheap flimsy almost cardboard material. I leaned against it one day and almost fell through it. Overall not a good experience. ... More

Promises were made....but not carried out. Fit&finish very poor. Did anyone care? Pretty much no. I would not accept any service people to come in and finish what was promised as I don't feel anything would be any better than now. No faith in your labor.

I been thinking about weather I should or not write a review but as I get to know my neighbors and we talk about our experience I think I should. Our closing experience in both the construction and financial aspects was not ideal. The construction manager was not very helpful and the quality of his work was not up to par. We have been constantly submitting claims for repairs. Builders excuse to things not getting done at closing was “because of COVID the trades are not as good”. I tell you the prince of a house has not declined but quality sure has.

Be cautious in using this builder. Haven’t proven themselves trustworthy.

I did not have a good experience with this company. It started out great. Danielle, Doug and Alex was awesome. I had a huge problem with Amy my loan processor. I was starting to think I was discriminated against. Overall, we finally got the kinks worked out. I would not recommend Lennar Mortgage to anyone. I am missing 2 of my cabinet drawers. My outlets in bathrooms do not work. I will reach out to Alex about this problem. My floor baseboard in Master bedroom is still noisy after my home inspector noted it in the report. They were supposed to fix it.

Unhappy with quality and lies

I am not very happy!!!!!!!!!

When it compares to other homes in the area, you get more square footage for less with Lennar, but the quality is much poorer. There are obvious design flaws throughout the home (we were told they were drawn into the plan that way so there is nothing they can do), and the sub-contractors for the most part took several short cuts. Occasionally, the Customer Care team responds to Warranty items, but not all the time. And when they do, they set a date and time for a sub to come repair the issue, and then the sub never shows up. They don't even give a courtesy call to let you know. The sales process was mostly easy and straight forward. I used my own lender and Lennar didn't like that, but I saved a TON of money. They said if I used their lender they would rebate me 2% of the home value (and that seems tempting), but trust me, they make up for that in other fees, etc. ... More

Poor quality cabinets, poor quality paint in the walls and cabinets.

Throughout the construction the quality of the work perform by the different subcontractors and the cheap material selection was obvious. The price paid for the house is not reflected in the quality of the different components of the house (Kitchen, Doors, floors, etc.) Lennar has a very good marketing department and with the story of being an Alexa ready house gives the impression that the quality is top notch then you come to realize that it is not the case. I do not recommend buying a Lennar home, unfortunately it is too late for me.

Prior to purchasing our new Lennar home, I read some reviews on the web. There were more negative reviews than I would have expected. I addressed this with our sales consultant and he simply said that because of the size of Lennar, there would be more negative reviews than with other builders and likewise there would be more positive reviews. We really liked the house and he assured us that they would be here to take care of any issues. We went ahead with the purchase and could not be more pleased with the house and their responsiveness to the few minor issues that we have had. The hoyse was well constructed and came with basically everything that our previous builder was going to charge us 50K for. In my opinion, Lennar offers a well built house that is full of value. When they say “everything’s included” they really mean it. ... More

Alex, Garrick and Jose are amazing. Always helpful. Very very disappointed with sales especially the agent though!

Terrible experience. Never again.

I hear closing is nothing short of a stressful time that every home buyer just wants to get over with. But in my case this was “never seen before delays” and unprofessionalism from the loan officer, but more so on the loan processor. A few documents that were submitted to Lennar earlier in the closing process for the closing date got lost in Lennar hands, causing my closing date to be delayed by 2 days and closing at 9:50PM… So pretty much 3 days.

I love my my house, however I will never buy another Lennar homes again due to the worst buying experience I had with Cole at Tavola West in New Cany TX. Don't recommend anyone to buy Lennar homes.

The sals person doesn’t have much experience and irresponsible. The day in last year November when we first came to the sale office is also her first day at this subdivision. Both her iPad and computer didn’t work, she didn’t pay attention to what we said to her which caused misunderstanding late. She insisted us contacting a Lennar financial person at Austin, and late on she told us to switch another person at Houston. I have to register twice. Except an initial few messages, she never contacted us, and she even didn’t response to my messages on time. Furthermore, We didn’t get the full copy of our signed contract until l asked her at the time closing to our closing date. ... More

Long story short, I was told several times that an irrigation system would be provided since that was part of what Lennar promised upon the original sales pitch. Multiple people assured me this would be ok and they would take care of it. Then 3 weeks before closing I’m told I wouldn’t be getting it….. If you don’t like it you can get a refund and go elsewhere. Horrible customer service. How can you trust a company that doesn’t make good on their promises? I even wrote my frustrations to the Lennar corp office. Didn’t even get a response. Im very disappointed with the integrity of LENNAR’s personnel. ... More

Me and my friends are great fan of Lennar! But by buying experience was terrible!! I completely understand that pandemic has changed everyone's lives but shouldn't have impacted the buying experience. The sales team was rude, mortgage team was impatient and construction manager was contactless! Just that we need a house to stay close to friends, we have continued with the purchase if not would have quit.

Sales office could not get the paperwork right and communicate on the closing of our house from the start to the finish. Was a horrible experience. Corporate office refused to address our concerns when they were contacted directly. You think that they would be a whole lot easier and attentive to detail especially when you are paying cash for your new home. Would make me think twice if I was buying a home again. I will definitely not be referring them to any perspective byer anytime soon! Shame on you!

The repair person doesn’t call back or text. I reached out many times . I think it’s very frustrating for a house only 2 months later .

Horrible experience with the whole closing situation. Was lied to several times. Was told my closing cost included the 2026 HOA dues. I have had to put in several requests for repairs. I’m still putting in request for the same problem that was supposed to have already been fixed. I could go on & on about how horrible my experience of buying my 1st home was but at this point I’ve figured out it will do NO good!

Found our desired home in a desired neighborhood with a great view, there were some issues that we noted right off the bat and these were addressed with the builder and they promised to take care of these. Most of them were taken care of but some were still lingering. One of the major issues was noticeable issues with the roof in various spots, specially the ridgeline, flashing not secured in some areas, and low spots. you would think that a reputable builder, at this level of home and pricing would make sure these were addressed prior to listing but we were the ones who found them and addressed them. There was an obvious issue with the back windows where the frames are clearly crooked and they were to take care of these before we closed, it wasn't, it is currently being addressed. We're starting to discover a lot of issues with the piping, we're getting lots of sediment and the faucets have to constantly be cleared of sand, which is concerning. Lastly, we had issues at closing, Lennar was not ready at the set time, we had movers in place, utilities, etc. and we wasted half a day ending up costing us more on the movers and just not being an enjoyable experience, this is the third home we close on and that was the worst experience we've had. ... More

Our experience with Lennar Mortgage was so stressful and disorganized that we ultimately switch lender. Communication was inconsistent, they kept asking for the same documents, and we kept getting conflicting information and last-minute issues that delayed everything. The lack of professionalism made the process extremely frustrating, and we would not recommend them.