Lennar Reviews in Houston, TX

Beware of continued delays and closing issues. Make sure to double and triple check all fine details before and ON closing final walk-throughs. Non-chalant attitude and attitude of ingratitude.

When we first bought our home in May of 2019, we were told we did not need flood insurance because the area wasn’t a flood zone area, fast forward to Sep 2019 with tropical storm imelda, we were under water! So many of our neighbors lost their homes, we had to be rescued because water was rising, my brand new 2019 vehicle got flooded 2 weeks after buying it, just such an emotional event to go through, and the saddest part is all my neighbors were told the same thing about flood insurance. The materials of the house weren’t all that, our plants died a week after we moved in, our grass too, the foundation of the backyard is all messed up and bumpy, I feel like we didn’t get our money’s worth. ... More

The Finance department is a joke. 7 months asking for documents. it was very frustrating. We decided not to buy the house and they kept the interest money. Stay way!

The Sales Agent could not answer any questions regarding dues and other pertinent issues. The quality service agent rushed through walk through and was only concerned with me signing documents rather than understanding how all appliances and systems worked. After move in, I found out that Builders inadvertently "forgot" to pre wire house for alarm services. Lennar refused to reimburse me for my costs associated with their negligence. The home itself is cheaply made, the finishes are low quality and the employees are below average. Lennar makes little to no concessions for buyers as far as scheduling. The only peson in this process that attempted to make things right concerning the home and getting appliances covered under warranty was the construction manager, Manny, who has gone above and beyond for me. Everyone else involved in the process from sales to quality assurance to concierge was subpar. ... More

Home buying experience from beginning to end was horrible.

Lennar is the worst home builder. Their sales representatives are bad and homes do not have any latest amenities.

Better communication and lies.

The agent was rude I was not pleased

Very disappointed with our experience buying a new home from Lennar. The construction quality and attention to detail were far below expectations for a new build. We found multiple issues that should have been caught before walkthroughs, including roof problems (exposed nails, poorly cut shingles around vents, and unsealed gaps). When asked if all roof vents were inspected, the construction manager said only the items shown in my photos were addressed—concerning for a builder of this size. Without our own roofer, these issues could have led to leaks. Interior workmanship was also lacking, with sloppy caulking, mismatched paint, and uneven finishes. We felt pressured to close on time despite Lennar’s contractors causing delays, and communication with Larry salesperson dropped off midway through the process. Thankfully we had a realtor Whittley, who was professional, supportive, and consistently advocated for us. Overall, this was a very disappointing experience, and I expected much better from Lennar. ... More

I have many things to say about Lennar — my experience has truly been the worst ever. During the home-buying process, I constantly had to follow up with Lennar staff just to get answers to my questions. Their customer service was poor, but unfortunately, the worst was yet to come. On closing day, Lennar was supposed to pay my hazard insurance through the escrow account — but they didn’t. My policy was at risk of cancellation. When Lennar finally issued the payment, they ended up reversing it. It has now been three weeks, and the Lennar staff have stopped responding to my emails and essentially ghosted me. I hope this situation gets resolved soon, but I am truly disappointed. This has been an unnecessary headache — one that should never have happened if Lennar had simply done what they were supposed to do. And to top it all off, the house came with appliances, but the washer completely flooded the laundry room the second time I used it. ... More

Terrible experience, can’t get into touch with Lennar for any help whatsoever, no one responds or returns voices. Many issues, a major one being locked out of the gate of my home community for multiple weeks because NO gate clickers or codes were provided at closing.

The worst buying experience. Very stressful process. Their priority is to get you to sign at all costs

The amount paid of the house is too much as compared to quality of materials used in the house. False information provided that Lennar don't install blinds for windows and gutter line. I have checked other houses build in the same area with lennar builder and they all have blinds and gutter line. Builder don't response to the email after they sale you the house. Lots of space was wasted in building the house like big bathroom and no store closed provided

Quality is pretty poor and we were lied to about a lot of pricing

I had high hopes when purchasing my home through Lennar, but unfortunately, my experience has been riddled with frustration and disappointment. Before closing, I hired a professional home inspector who uncovered a laundry list of issues—bad masonry work, sloppy and frankly comical electrical wiring, fencing that lacked proper nails and support, and concerning plumbing flaws, particularly with the water heater. Despite these problems, I was pressured to close on the home before the issues were properly addressed. While some of them were eventually fixed, the process was far from timely or reassuring. Since moving in, I’ve continued to uncover more problems: Poor concrete and driveway work More bad masonry Fence quality that is clearly subpar Scratched bathroom tiles that somehow passed inspection Sloppy indoor painting Missing roof flashing in at least one section Windows that were poorly installed, raising concerns about future insulation and efficiency issues with the double-pane glass These aren't just minor annoyances—they’re serious quality control problems that shouldn’t exist in a home costing several hundred thousand dollars. If I wanted to continue the list, I could, but these alone are enough to give any prospective buyer serious pause. Buying a home should be exciting. Instead, it’s been an ongoing battle to get the basics done right. I expected better from a national builder like Lennar. ... More

Started out as a good experience, then lost our lead Lennar rep during our purchase, either quit or lost his job. Some disorganization during closing, excused. Website and paperwork still has items that are not discussed with Lennar reps like access points and door locks, so I guess update that? Materials used are low quality, I get it, you have to make money. Just pay attention to your build. Customer service is bad, they don’t know how to use the system to properly and efficiently work on cases. Our appliances were stolen during closing, we err were given new (not new, when I submitted warrranty to frigidaire for the oven, it was already used) items, oven has issues, we were told that they need to register that with Frigidaire so that frigidaire can handle the request, not Lennar’s problem. Who is frigidaire? Garbage company, I’ll just get a nee oven. Like every thing else in 2025, everything sucks, Lennar is okay if you don’t fight back and just say the whole experience is wonderful. ... More

My experience with Lennar was not great at all. Yes we got a lot of incentives but communication was horrible. They were not up front about what came with the home, the sales representative lied to us about anything and everything. Keep in mind that this is my first time buying a home. It was supposed to be a smooth process and one of the happiest moments of our lives but we felt robbed from that moment. Not only that they would not communicate with my realtor at all. Just when dates were pushed for walkthroughs which were changed at least 5 times. Overall communication was terrible with Lennar. Would I buy a second home with Lennar absolutely not. ... More

My wife and I met with the sales rep, Amanda and go preapproved shortly after applying for a Lennar Home Loan. From there, we submitted the required documentation requested by the Mortgage Loan Officer, Christian. We submitted all documentation within the requested time frame and sent the earnest money almost immediately. When our close approached, everything fell apart. We had our inspection a week prior to our close date. We got in touch with John regarding what we would like to be done prior to close. This included the cracked driveway being broken up and re-poured. Upon my wife discussing with John whether we wanted it to be done, he tried to convince us not to do it. He mentioned that our close could be pushed back if we move forward with fixing the driveway and he “wouldn’t want that for us”. After my wife explained to him that we won’t be purchasing a home with a cracked driveway, he moved forward with having the driveway done. Another item we insisted on having replaced was a window upstairs. It wasn’t level when it was shut which could lead to water damage. A week had gone by and the day before close, John called us stating “the power has been shut off, you must have switched the power to your name too early. If we don’t get it back on, the city won’t be able to sign off on the COO. We’re probably going to have to push your close back. Please call them and verify whether they switched the power”. My wife called our power supplier twice to verify it had not been switched to our name – she spoke to two different representatives, and both said the same thing. We called John back to let him know the issue was not on our end. He then proceeded to say power companies lie at times and he’s sure it was switched. We called the distribution service provider, Texas-New Mexico Power and they explained that Lennar had not paid the bill for the month, so the power was shut off. We notified John of the issue, and the power was back on shortly after – no apology from John. Not to mention, we did his job for him. During this time, we were also dealing with issues with the lender side of Lennar – we were initially told we could have a remote close. A few days before close, for some reason, that changed to in person. Christian explained to my wife and I that there is a federal law that states loans with an interest rate lower than 4% are required to close on the property in person. Come to find out, that is a lie. There is no such law with these stipulations. We pushed for a remote close and finally heard the day of that we could close remotely. The morning of close, we had our final walk through. There were several big items needing to be complete before we would close. Dents in both water heaters, seams in carpets had 1/8-inch gaps, the window that was not level and wouldn’t shut. Not to mention, stains and paint drippings throughout the upstairs and downstairs. The morning we arrived, it’s like they just removed the tape from the walkthrough and expected us to forget everything we had pointed out. The water heaters were dented, there was still gaps in the carpet seams, the window wasn’t fixed, and paint was still on the carpet. We thought this would be taken care of, so we had movers scheduled to come that afternoon to move us into our new home. Fortunately, we were able to push them back to the next day. When we mentioned all the issues to John, you could tell he was seething. He explained that the window not being level wouldn’t be an issue and if we wanted it fixed it could be months before we move in, speaking to my wife, again trying to convince her it wasn’t an issue and wasn’t worth fixing. We refused to accept the house with these issues so it was agreed that they would be resolved come the next morning. Fortunately, the window was an easy fix. Had John done his job in the first place and inspected the window, it could have been resolved. Had he been on top of the contractors to resolve the issue we discussed in the first place, we would have closed on the 30th, not the 31st. The day after we were supposed to close, we did one last walk through. Still, paint on the carpet, spots on the walls without texture, the edges of the doors were rough, paint drippings on the vinyl, but at that point our lease was coming to an end, and we had no other choice but to accept the house as-is. John could not have been more rude and less helpful through the process. He was completely disrespectful to me and my wife and didn’t apologize once for all the issues we dealt with. ... More

I hate Lenner. They use the cheapest materials possible, and the quality of life of the homes they build is horrendous. They have monopolized playing in our faces: foundation cracks, appliance issues, and no resolution from Lennar.

Cheap homes poor craftsmanship, horrible experience.

When I visited the office as expected the quality and service I had before from Lennar. After a very long purchase process, I finally got the house. Since it is a new home, I expected not to have issues. I reported 4 of them and only one has been taken care of. Very sad.

Home is good but the seller never does what they said they wil do … as soon à I close the virtual contract no one respond my again except the region manager

I cannot express how i feel about my experience because @Trust Builder and @lennar block my experience. Don't understand why you ask for my experience if i cannot express myself, I suppose you want only good rating are the ones you make public,

I cannot stress this enough: stay as far away from Lennar as possible. My experience with them has been an absolute nightmare. From the very beginning, they were unprofessional and unreliable. Deadlines were consistently missed, communication was terrible, and the quality of the work was horrendous. The house they built for me is riddled with issues—poor craftsmanship, cheap materials, and countless problems that should have been caught during construction. It's clear that they cut corners wherever they could, and now I'm left with a house that needs constant repairs. The customer service is non-existent. Every time I tried to raise concerns, I was met with excuses, delays, or outright ignored. It's clear that once they have your money, they couldn't care less about the quality of their work or your satisfaction. If you're thinking about building a home, do yourself a favor and avoid Lennar at all costs. You'll save yourself a lot of time, money, and headaches by going with a more reputable builder. ... More

The staff are not that good. Very bad material quality considering that the price of the house is almost half a million dollars Issues started to appear after just one week of closing. Their warranty are scam. It doesn't cover the roof the fence the irrigation system. Overall experience BAD