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Lennar Reviews in Houston, TX

What Houston Homeowners Have to Say About Lennar.

Read all 1030 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.9 out of 5 stars in Houston Area

1030 Reviews in Houston Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.8

Lennar in Houston Area

View Homes

Customer Reviews

Great Builder

  • Anonymous
  • Verified HomeBuyer
  • August 01, 2019
  • Cypress, TX

Bought house 5months ago Great experience We are pleased the the quality of the home and the responsiveness of the maintenance team when we call in with an issue

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Massive Delays in Walk-through Repairs

  • Christopher Y.
  • Verified HomeBuyer
  • August 01, 2019
  • Dickinson, TX

Our experience with Lennar was quite positive throughout the building process up until the point of our final walk-through and the days following. Many cosmetic issues were documented before closing but not fixed until we contacted higher ups. These repairs ended up taking months instead of days like our neighbors experienced.

Lennar responded:
Hi Christopher, thank you for sharing your comments about your experience. We are sorry to hear about this situation. If we can assist you with any outstanding concerns, please send a message to us at corporatecustomercare@lennar.com with the information, so we can follow-up for you. – Lennar Customer Care

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Lennar - The overall process was very professional and the crew from Lennar

  • Mark V.
  • Verified HomeBuyer
  • July 30, 2019
  • Richmond, TX

The overall process was very professional and the crew from Lennar aimed to please. Every issue that they could solve they did as quickly as they could. I would consider buying again and would also refer friends and family.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

It is good but not great

  • Taejin K.
  • Verified HomeBuyer
  • July 30, 2019
  • Houston, TX

Like Lennar home overall but some workmanship is not good as expected. My home was kind of one of the last homes in the community and felt like Lennar try hard to close it fast instead of taking care. After move in found out many minor issues but like the home for floor plan

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Poor quality

  • Albimarie P.
  • Verified HomeBuyer
  • July 30, 2019
  • Katy, TX

Poor quality cabinets, poor quality paint in the walls and cabinets.

Lennar responded:
Hi Albimarie, thank you for your feedback regarding the quality of finishes in your home. Please send any additional items for us for review and follow-up. We can be reached at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Lennar - I moved into the neighborhood a few months ago and I couldn’t

  • Roohi M.
  • Verified HomeBuyer
  • July 30, 2019
  • Spring, TX

I moved into the neighborhood a few months ago and I couldn’t be happier! The customer service reps are very responsive and have made the move in process seamless.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Great house and very responsive to warranty issues.

  • Tyler S.
  • Verified HomeBuyer
  • July 30, 2019
  • New Caney, TX

Great house and very responsive to warranty issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A bit surprising !

  • Fred S.
  • Verified HomeBuyer
  • July 30, 2019
  • Crosby, TX

Prior to purchasing our new Lennar home, I read some reviews on the web. There were more negative reviews than I would have expected. I addressed this with our sales consultant and he simply said that because of the size of Lennar, there would be more negative reviews than with other builders and likewise there would be more positive reviews. We really liked the house and he assured us that they would be here to take care of any issues. We went ahead with the purchase and could not be more pleased with the house and their responsiveness to the few minor issues that we have had. The hoyse was ...

Lennar responded:
Hi Fred, thank you for sharing your feedback. In reading your comments, it sounds like you had a very positive experience, yet you rated it a 1-star experience. Please send a message to us at corporatecustomercare@lennar.com with details about any concerns you have, so we can follow-up for you. – Lennar Customer Care

Total Score 1


Quality 5

Trustworthiness 5

Responsiveness 5

My Home Purchase

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Crosby, TX

They did make the home buying process very easy. It seems as if they push and push to get you approved, then drag their feet. Other than that, overall experience was not bad.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 4

One happy home owner

  • Sudhir P.
  • Verified HomeBuyer
  • July 30, 2019
  • Cypress, TX

We were happy throughout the process.. as the staff at each level is good at what they do. They answered our concerns promptly and made sure that it is upto our satisfaction. Very good home buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good

  • Cody B.
  • Verified HomeBuyer
  • July 30, 2019
  • Katy, TX

Great value, a few things I wish were different. Lenard does good, other people in closing didn’t do so well. Not everything was fixed at closing, however it has all been fixed within a couple weeks afterwards. Lennar Customer Service Rep Brent has been amazing to work with to get items fixed post moved in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very helpful and friendly staffs. We’re very happy with our new home.

  • Phannarith S.
  • Verified HomeBuyer
  • July 28, 2019
  • Spring, TX

As for me location is very important, With Lennar we got more for our upgrades.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great construction and services quality.

  • Van N.
  • Verified HomeBuyer
  • July 27, 2019
  • Cypress, TX

I moved in more than 2 months at Lennar at Miramesa, every thing is good.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Follow up is terrible

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2019
  • Katy, TX

Great process until follow ups. Follow up work is terrible. Great sales and financial group. The building manager is a super nice guy but the contractors used do poor work and are filled with excuses.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the construction issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 1

Forever Home

  • Leon J.
  • Verified HomeBuyer
  • July 24, 2019
  • Rosharon, TX

Nice size house and design for the price, but the craftsmanship can be a whole lot better.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Amazing Features - Very Easy to Work With

  • Joshua F.
  • Verified HomeBuyer
  • July 24, 2019
  • Cypress, TX

Everyone I’ve spoken with has told me Lennar was top of the line and they haven’t let me down yet! I hired my own inspector and he was even telling me the high quality materials and appliances that are used in the home. The technology used in the house is a huge plus! All of the employees were great to work with and very laid back. Definitely recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience!

  • Jacqueline J.
  • Verified HomeBuyer
  • July 20, 2019
  • Rosharon, TX

The customer service with Lennar was exceptional! Working with Eric, Monica and Jefferson made this experience special for me. They were always available to answer questions and offer help when needed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Follow On Evaluation

  • Richard M.
  • Verified HomeBuyer
  • July 19, 2019
  • Dickinson, TX

Pleased with our home purchase and pleased with the builder and the sales staff. After having lived in the house for a few months now, have three suggestions: 1. Sales staff needs to know the location of the neighborhood pool and actually visit it. 2. Fencing needs to be of a higher quality in workmanship. 3. Garages, if were about 2 feet wider, would be much more functional.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 2

Not what we were expecting

  • Martin D.
  • Verified HomeBuyer
  • July 19, 2019
  • Houston, TX

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (never being informed properly about the progress) which forced us to live in an AirBnB for two months. We moved into a very dirty and unfinished house, It was not cleaned well after construction and all the issues we have raised beforehand were not addressed . So, our first few weeks / months in our brand new home was spent chasing Lennar. Poor job done by the painters, bickers, gardeners and an overall poor supervision ...

Lennar responded:
Hi Martin Peter, thank you for sharing your comments about your new home. We are sorry to hear about the difficulties with the experience. Please send a message to us corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Responded quickly

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2019
  • Cypress, TX

Unfortunately I had a leak inside of a wall due to unfinished piping from AC unit in the attic

Lennar responded:
Thank you for sharing your concerns with us. We are sorry to hear about this matter, but happy to hear that it was addressed quickly. If you have any additional items that we can assist with, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

New Home

  • Juan R.
  • Verified HomeBuyer
  • July 16, 2019
  • League City, TX

Satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding builder

  • Robert U.
  • Verified HomeBuyer
  • July 16, 2019
  • Rosharon, TX

They have been excellent at working to resolve construction problems.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor after sales support

  • Vicky C.
  • Verified HomeBuyer
  • July 10, 2019
  • Rosenberg, TX

Warranty items are not addressed in a timely manner and numerous quality issues.

Lennar responded:
Hi Vicky, thank you for your feedback. We are sorry for any difficulties you have experienced. Please send us an email with any outstanding items, so we can follow-up for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Great service!

  • Jamie G.
  • Verified HomeBuyer
  • July 09, 2019
  • Spring, TX

Great service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Homes Review

  • Scott O.
  • Verified HomeBuyer
  • July 09, 2019
  • Dickinson, TX

Subcontractors are horrible Superintendents are useless and shady No supervision on the projects

Lennar responded:
Hi Scott, thank you for your feedback. We are sorry to hear about your comments regarding the construction team. Please send a message to us at corporatecustomercare@lennar.com with any items you need assistance with, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1