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Lennar Reviews in Houston, TX

What Houston Homeowners Have to Say About Lennar.

Read all 1017 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 3.9 out of 5 stars in Houston Area

1017 Reviews in Houston Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.8

Responsiveness 3.8

Lennar in Houston Area

View Homes

Customer Reviews

Follow up is terrible

  • Anonymous
  • Verified HomeBuyer
  • July 25, 2019
  • Katy, TX

Great process until follow ups. Follow up work is terrible. Great sales and financial group. The building manager is a super nice guy but the contractors used do poor work and are filled with excuses.

Lennar responded:
Thank you for sharing your comments. We are sorry to hear about the construction issues you've had. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can review for you. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 1

Forever Home

  • Leon J.
  • Verified HomeBuyer
  • July 24, 2019
  • Rosharon, TX

Nice size house and design for the price, but the craftsmanship can be a whole lot better.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Amazing Features - Very Easy to Work With

  • Joshua F.
  • Verified HomeBuyer
  • July 24, 2019
  • Cypress, TX

Everyone I’ve spoken with has told me Lennar was top of the line and they haven’t let me down yet! I hired my own inspector and he was even telling me the high quality materials and appliances that are used in the home. The technology used in the house is a huge plus! All of the employees were great to work with and very laid back. Definitely recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience!

  • Jacqueline J.
  • Verified HomeBuyer
  • July 20, 2019
  • Rosharon, TX

The customer service with Lennar was exceptional! Working with Eric, Monica and Jefferson made this experience special for me. They were always available to answer questions and offer help when needed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Follow On Evaluation

  • Richard M.
  • Verified HomeBuyer
  • July 19, 2019
  • Dickinson, TX

Pleased with our home purchase and pleased with the builder and the sales staff. After having lived in the house for a few months now, have three suggestions: 1. Sales staff needs to know the location of the neighborhood pool and actually visit it. 2. Fencing needs to be of a higher quality in workmanship. 3. Garages, if were about 2 feet wider, would be much more functional.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 2

Not what we were expecting

  • Martin D.
  • Verified HomeBuyer
  • July 19, 2019
  • Houston, TX

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (never being informed properly about the progress) which forced us to live in an AirBnB for two months. We moved into a very dirty and unfinished house, It was not cleaned well after construction and all the issues we have raised beforehand were not addressed . So, our first few weeks / months in our brand new home was spent chasing Lennar. Poor job done by the painters, bickers, gardeners and an overall poor supervision ...

Lennar responded:
Hi Martin Peter, thank you for sharing your comments about your new home. We are sorry to hear about the difficulties with the experience. Please send a message to us corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Responded quickly

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2019
  • Cypress, TX

Unfortunately I had a leak inside of a wall due to unfinished piping from AC unit in the attic

Lennar responded:
Thank you for sharing your concerns with us. We are sorry to hear about this matter, but happy to hear that it was addressed quickly. If you have any additional items that we can assist with, please email us at corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 5

New Home

  • Juan R.
  • Verified HomeBuyer
  • July 16, 2019
  • League City, TX

Satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding builder

  • Robert U.
  • Verified HomeBuyer
  • July 16, 2019
  • Rosharon, TX

They have been excellent at working to resolve construction problems.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor after sales support

  • Vicky C.
  • Verified HomeBuyer
  • July 10, 2019
  • Rosenberg, TX

Warranty items are not addressed in a timely manner and numerous quality issues.

Lennar responded:
Hi Vicky, thank you for your feedback. We are sorry for any difficulties you have experienced. Please send us an email with any outstanding items, so we can follow-up for you. Our email is corporatecustomercare@lennar.com. – Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Lennar - Great service!

  • Jamie G.
  • Verified HomeBuyer
  • July 09, 2019
  • Spring, TX

Great service!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar Homes Review

  • Scott O.
  • Verified HomeBuyer
  • July 09, 2019
  • Dickinson, TX

Subcontractors are horrible Superintendents are useless and shady No supervision on the projects

Lennar responded:
Hi Scott, thank you for your feedback. We are sorry to hear about your comments regarding the construction team. Please send a message to us at corporatecustomercare@lennar.com with any items you need assistance with, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Not Happy

  • William H.
  • Verified HomeBuyer
  • July 03, 2019
  • Spring, TX

I should not have to go through my Home Owners assn to get my curb repaired. It is cracking and should last more than a few months. It should be handled by Lennar through the HOA.

Lennar responded:
Hi William, thank you for letting us know about the repair of your curb. We are sorry that you are not happy with the process. Please send any outstanding items you have to us at corporatecustomercare@lennar.com for our review. – Lennar Customer Care

Total Score 3


Quality 5

Trustworthiness 1

Responsiveness 1

Poor Quality and Craftmanship

  • Anonymous
  • Verified HomeBuyer
  • July 03, 2019
  • Houston, TX

Throughout the construction the quality of the work perform by the different subcontractors and the cheap material selection was obvious. The price paid for the house is not reflected in the quality of the different components of the house (Kitchen, Doors, floors, etc.) Lennar has a very good marketing department and with the story of being an Alexa ready house gives the impression that the quality is top notch then you come to realize that it is not the case. I do not recommend buying a Lennar home, unfortunately it is too late for me.

Lennar responded:
Thank you for sharing your comments with us. We are sorry to hear about your experience with the quality of the home. Please send us any outstanding items or details about your concerns to corporatecustomercare@lennar.com for our review and follow-up. – Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Perfect fit

  • James A.
  • Verified HomeBuyer
  • July 02, 2019
  • Richmond, TX

Great location and great people.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Happy with my purchase

  • Anonymous
  • Verified HomeBuyer
  • June 28, 2019
  • Spring, TX

Happy with my purchase

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not great or good!

  • Anonymous
  • Verified HomeBuyer
  • June 18, 2019
  • Katy, TX

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

Lennar responded:
Thank you for your feedback about your experience. If you would like us to review anything for you, please send an email to corporatecustomercare@lennar.com with your concerns. We will be happy to review and assist.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2